Brandon is a great employee that works for the Netops family he goes above and beyond to resolves…read moreany issue in a timely manner i recommend this internet service its great!!!

If you live in or around Odessa, or need quick internet set up for oilfield needs, CALL THESE…read morePEOPLE! Amazing customer service and they are fast, friendly, and just great all around. Very happy to have come across this company!

really a very bad attention on the part of the workers, rude and a lot of lack of attention. Very…read morebad I do not recommend it

Service is great, we are different we take the time to get to know your needs and recommend what's…read morebest for you! Come visit me Erick!

Fluctuating internet speeds with disconnects at peak hours. The most expensive and by far the worst…read moreinternet service I have ever had. Not worth $95/month.

I always have issues with my service I have half of the month good service and then the rest…read morenothing but still have to pay full service. My wife does work from home n half of the time she has to go to someone's house or the library. They need to improve their service

Reach is the worst internet service provider in the world! They owe me money for dealing with them!…read moreLost wages alone I should be able to sue, I'd have a down payment for a new car! First month on a deal wasted with intermittent service and they keep wanting me to take off work again to look at 4 feet of rg6 quad shield and an f connector just to waste more of my money because they somehow managed to fix the problem on their own ‍‍‍ the problem just went away until today, now no internet indefinitely!

Never works was out all of sept was charged $80 now we've lost internet again after finally getting…read moreit back October 1st, its literally a week later, bet they won't miss pulling that auto draft payment though, worst internet company ever DO NOT WASTE YOUR MONEY ON THIS SCAM

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

I was talked into trying optimum mobile and told I could cancel within 21 days as soon as I found…read moreout they misrepresented what they told me three days later I called and canceled and was told to send back free phone which was three phones I wasn't expecting. I took them to optimum office in midland and they told me it had to be done over phone so I stayed in their office while I was on phone trying to cancel. Two hours later I FINALLY got a return label I took them immediately to fedex and sent them back. I thought it was done then got a notice they were taking 127.00 more dollars out of my account for mobile service do I called Optimum back and told them I canceled service within three days and shouldn't be charged anymore they told me they hadn't received them (do I looked up my tracking number . The phones were signed for in Ft worth texas and Optimum said they were still iin Texas and not where they needed to be so HOW IN THE DEVIL CAN I CONTROL WHO Signs FOR THEM????? THEY WERE DELIVERED AND SIGNED FOR BY A PERSON IN Ft Worth on the 15 th of December . Optimums said I still have to make payments until they get the phones even though I have proof they were returned and signed for!! Contacting a lawyer and taking it public

I have had terrible service for 2 months. Now when I go to cancel it has taken so long listening to…read moretheir "offers". It is ridiculous that I have to spend over an hour just to cancel a service I no longer want.

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.

Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .