If you live in or around Odessa, or need quick internet set up for oilfield needs, CALL THESE…read morePEOPLE! Amazing customer service and they are fast, friendly, and just great all around. Very happy to have come across this company!

Brandon is a great employee that works for the Netops family he goes above and beyond to resolves…read moreany issue in a timely manner i recommend this internet service its great!!!

Service is great, we are different we take the time to get to know your needs and recommend what's…read morebest for you! Come visit me Erick!

really a very bad attention on the part of the workers, rude and a lot of lack of attention. Very…read morebad I do not recommend it

Fluctuating internet speeds with disconnects at peak hours. The most expensive and by far the worst…read moreinternet service I have ever had. Not worth $95/month.

I always have issues with my service I have half of the month good service and then the rest…read morenothing but still have to pay full service. My wife does work from home n half of the time she has to go to someone's house or the library. They need to improve their service

Reach is the worst internet service provider in the world! They owe me money for dealing with them!…read moreLost wages alone I should be able to sue, I'd have a down payment for a new car! First month on a deal wasted with intermittent service and they keep wanting me to take off work again to look at 4 feet of rg6 quad shield and an f connector just to waste more of my money because they somehow managed to fix the problem on their own ‍‍‍ the problem just went away until today, now no internet indefinitely!

Great reliable internet for a great price. I've had their service for years with few interruptions…read more I would recommend to anyone.

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

Don't get WiFi from Optimum of midland or anyway ! They said bundle it's cheaper! They say it…read morecheaper if you autopay DON'T they won't run it on the first time so your late . Late fees come next ! Then service has lots of outage's ! problem after problem and still charging for services! Then after years of only WiFi and price increases every other year! We had to sell our home and channel and like I was told bring the box back and we did and then they charged me for another month !

We pay over $200 a month for our service to be only work part of the time. We have channels that…read morenever work and there are constantly outages for no reason. When outages happen it takes no less than 4 hours to fix them. I don't understand why Optimum is charging so much and they can't can get our service to work correctly. No to mention when I call for help or to see what sort of compensation can happen, almost EVERYTIME it's met with a I'm sorry we can't do that. I have stuck it out way longer than I should have.

Finally another technical team came the following week and fixed the problem…read more There is big communication gap and follow up of the team.

I've been using them for four years and I'm giving them one last chance. Service has been horribly…read moreinconsistent. When I contact customer support they just want to restart my router. When that doesn't work, they throw their hands up on the air and apologize for not being able to solve the issue. I have a technician coming out in about a week from this posting. If he can't fix the problems, I'm switching to AT&T. I never thought I'd actually consider AT&T as a better alternative, but I'm tired of paying over $100.00 a month for TERRIBLE service and I'm willing to give them a shot. If this fix doesn't work, after four years of excuses, I'm done. If you're looking for a new service, I'd recommend you start somewhere else. All Astound does is raise your rates and make excuses.

Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.