Brandon is a great employee that works for the Netops family he goes above and beyond to resolves…read moreany issue in a timely manner i recommend this internet service its great!!!

If you live in or around Odessa, or need quick internet set up for oilfield needs, CALL THESE…read morePEOPLE! Amazing customer service and they are fast, friendly, and just great all around. Very happy to have come across this company!

Never works was out all of sept was charged $80 now we've lost internet again after finally getting…read moreit back October 1st, its literally a week later, bet they won't miss pulling that auto draft payment though, worst internet company ever DO NOT WASTE YOUR MONEY ON THIS SCAM

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

I get a letter giving a $15 discount for 1 year. First time I leave my phone number for call back…read morethat never happened. Today, I called and was on hold for 30 minutes. Typical customer service from this company, stinks!

It is a very poor andbñow grade service. Much down time and when you call they play down the…read moreissues. I have literally just been robbed monetarily for this service.

Extremely frustrating experience. What should have been a 15-30 minute activation turned into…read moreapproximately 5 hours over the weekend, another 2 1/2 hours for my husband on Monday, and multiple trips back to the store. The store manager helped me both Saturday and spent hours trying to activate my warranty phone and then process my upgrade. I was eventually told there was an outage and to return the next day. I later discovered my warranty phone was still receiving calls and texts because it had never been properly deactivated. On Sunday, Jayda helped me and had everything activated in about 5 minutes. I also left my warranty phone at the store because it was supposed to be my trade-in. Unfortunately, I later discovered the trade-in was never entered into the system, and I wasn't even given a receipt. On Monday, my husband needed his warranty phone activated and again spent 2 1/2 hours with the store manager. Eventually, Jayda and Emily stepped in, and Emily had it working within minutes. Emily also helped my husband with an iPad purchase and had him out quickly. The biggest issue was being given conflicting information about the taxes I supposedly owed, including being told my phone could potentially be considered lost or stolen. Verizon Customer Service later confirmed they could not find the amount the store manager claimed I owed and confirmed the phone was not considered lost or stolen. I was also promised a call from management that never came. I understand outages happen, but hours of wasted time, an unprocessed trade-in, no receipt, conflicting charges, and having other employees repeatedly fix issues should not happen. That said, Jayda and Emily were amazing--kind, knowledgeable, efficient, and professional. They resolved in minutes what had taken hours. They deserve recognition for their excellent customer service. Unfortunately, because of everything that happened, I would not recommend dealing with this store manager. If I ever have to return, I will specifically ask for Jayda or Emily.

I went to this store to upgrade my phone. I should have known when I walked in and was the only…read moreone in the store. They have Verizon on the front of the building but they are a contract facility. I was quoted 171 to upgrade my phone and agreed to this. I was there for 3 hours while the girl tried to set the phone up and kept calling numerous people to help her. Needless to say she set it up wrong several times. When she did get it setup and I went to pay she said that will be 373 dollars. I immediately told her no she had said 171 the staff argued with me until one slipped and said we said 171 dollars. They still gave me a hard time when I asked the to give my phone back and turn it back on. The initially said they couldn't and then after some discussion which was not nice they turned it back on. I left the store with my phone. I called Verizon the following morning and upgraded my phone for the I-phone14 max plus for 90 dollars with verizon which is even better than the phone they were trying to get me to buy. I would not recommend this store unless you want to wait forever, deal with incompetent staff and pay way more than you should.

I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called…read morecustomer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!  I shouldn't  be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.

04/18/21 3:00pm…read more I went to the Verizon Store off of 42nd Street to buy 2 new phones (one for myself/one for the wife) & had a very unpleasant experience. Fist off I want to I reiterate that I DO understand the "no mask" mandate Texas governor passed, doesn't necessarily apply, if the a business itself still wants to enforce you to wear masks. I get it. My family and I have been really good about wearing our masks for over a year and have had no issues with any business(s) whatsoever. Today although, I had forgot to bring my mask with me & my wife had hers in her purse. She wore hers, I didn't have one. That's you is how it started. We had already been to several stores for the day, getting supplies for DIY's projects & had ZERO issues with any of the stores that were visited. I ended up dropping & breaking my phone at Home Depot & decided to just buy a new one instead of replacing the screen. My wife's phone was also up for an upgrade so it was more convenient to upgrade both at once. We arrived at the Verizon store and greeted by a woman at the door. She proceeded to ask for my name, telephone number & the purpose of our visit. All information was given and an employee then opened the door behind her to let her know he could help us in that exact moment. She said "ok good". As soon as she turned around and we were about to walk in she stops us and said "you need a mask to go in". I get it. It might be their policy but the way she said it and in the manner was so unacceptable. If this is their "policy" she should of let me know that I wasn't allowed to enter their business without a mask as soon as she saw me walk up to the door and before she asked me all her questions. This wasn't the case. She greeted us, asked for all my information, question the reason of our visit, spoke to me for a minute, asked for another employee if he was ready to help us & then turns around and says I can't go in without a mask. I mentioned to her I didn't have one & she just gave me a deer in the headlights look in complete silence. She didn't even bother to explain if it was policy or not. It was a very awkward and disturbing silence. If she really wanted to help/ease the situation she would of given an explanation or even apologized for the inconvenience. Neither was done. She gave me a look in complete silence, as if she was saying I was SOL. Very disrespectful & unprofessional in my opinion. Her judgment was extremely poor in handling this situation and in that I begin to wonder if Verizon even trains their employees in costumer service? My overall experience with this this Verizon Store in the past 20 years has always been above and beyond great, except for today. I was greatly disappointed with the woman at the door. I believe the woman was a manager (which would make this worse if she is) and if so, she should have better judgment and training when it comes to dealing with situations that arise. Because if this I will most likely NEVER step foot in that store again and would rather travel the 20 min it takes to visit the Midland location. Customer service is a staple to any business & should be a priority to new & repeated costumers. Based on the reviews (1 star) of this particular location it is very clear that costumer service, or lack there of, is almost nonexistent. This is such a disappointing way to lose costumers.

It's a vicious circle when you call into dish network you never get a human that actually knows…read morewhat the hell they're doing. Run from this company. Ridiculous I called dish network and got the run around. Talk to a human talk to computer talk to another human who couldn't help at all.said they would call back in 15 minutes. They didn't. Wanted Paramount + but they make you buy Showtime with it I hope somebody sues dish over it