1. Reach Broadband

0

Odessa, TX

Reach Broadband

1.6 (5 reviews)
Open • 8:00 am - 6:30 pm
Updated a few days ago

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Ask the Community - Reach Broadband

Astound Broadband powered by Grande

Astound Broadband powered by Grande

(36 reviews)

All I really want is a service that works for a reasonable price and service when I need help…read more Their service has been better than the competition, but that doesn't say a lot. Today I had an appointment between 8-10am for a new router and nobody showed up. When I called I got all kinds of excuses and even found out someone logged a call to me that they never made. We should be able to bill them for our time!

Boy did I dodge a bu!!et with this company! I had called to sign up with Astound for internet…read moreservice! Not only are they unorganized and unprofessional but also rude!!! 1st agent I spoke with kept stating they could send any one to install my internet because it was almost 5pm and there are no service agent after 5pm, I got tired of telling her that it was 2:30pm where I live! It was almost 4pm when she finally understood and by then she really couldn't schedule anyone. I had to schedule for the next day and requested a call before heading to my location. No one ever called nor went home (I had someone stayed home so I wouldn't miss them) When I called customer service to inquire, the lady said someone did go and no one was there, I asked why no one called me then, she said they did called ONCE when they arrived at the address but they got "a beeping signal" and she kept getting louder and louder every time I told her I knew no one showed up and that they were supposed to call me BEFORE going to my address. She wanted to schedule me again for another day.....I told her "HECK NO" if that's how their customer service is, I would rather not be with them at all! I had to tell her repeatedly to cancel my order! ZERO STARS!!!

Reach Broadband - isps - Updated October 2026

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