I wish I could give less than 1 star. Staff were extremely rude and unhelpful. I felt so hurt when…read moreI left. I will never go back there

From the owner: Visit the T-Mobile store in Midland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3300 W Illinois Spc A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Mein alter Laptop ging leider in die Brüche und so habe ich dringend einen neuen benötigt (für die…read moreArbeit - bin selbstständig). Um etwas Gutes für die Umwelt zu tun, habe ich mich dazu entschieden, bei Refurbed zu kaufen. Der Laptop kam auch sehr schnell an und im ersten Moment war ich sehr begeistert. Leider nicht lange. Die Webcam war falsch zusammengebaut. Konkreter, es wurde das falsche Kameragehäuse bzw. Glas verbaut, sodass die Webcam bedeckt war und somit nicht funktioniert hat. Ein Problem, das man mit freiem Auge gut erkennen kann, ohne viel Ahnung von Laptops zu haben und vorallem ein Problem welches einfach vermieden hätte werden können. Derjenige, der das zusammengebaut hat, hätte erkennen müssen, dass das überhaupt nicht zusammenpasst und er somit die Kamera verdeckt und unbrauchbar macht. Es ist wirklich offensichtlich. Ich habe mich dann an Refured gewendet und das Problem beschrieben. Leider war die Kommunikation sehr erschwert, da das Produkt von TECHSAVERS (eine slowakische Partnerfirma) kam und auch die Kommunikation deshalb mit denen ablief, die sehr viel aus keinen-Sinn-ergebenden-Google-Translator-Sätzen bestand und wir somit nur ständig aneinander vorbei redeten. Es frustrierte mich und vorallem brauchte ich dringend ein funktionierendes Gerät zum Arbeiten. Erst wurde auch versucht mir zu verkaufen, dass beim Transport wohl etwas verrutscht sein müsste - was aber nicht der Fall war, es wurde offensichtlich einfach fehlerhaft gearbeitet und das falsche Teil verwendet. Da durch diesen Fehler der Laptop für meine Arbeit nicht einsatzbar war, musste ich schnell eine Lösung finden. Ich brachte den Laptop also zu einer lokalen Reparaturstelle, wo das richtige/passende Kameragehäuse für diesen Laptop verbaut wurde und somit die Webcam auch problemlos funktionierte. Die Reparaturkosten lagen bei 60€ - was ich Refurbed mitgeteilt habe und eine Erstattung forderte. Ich wollte lediglich die Kosten erstattet bekommen, die ich aufgrund deren Fehler bezahlen musste. Abgesehen von den Tagen, an denen ich nicht bzw. nur sehr eingeschränkt Arbeiten konnte, die Zeit, Organisation, Diesel und Nerven die mich diese ganze Sache gekostet hat. Refurbed und Techsavers waren jedoch nicht bereit und erstatteten mir nur die Hälfte. Sie boten mir zwar immer wieder an, den Laptop zurück zu schicken, jedoch war das für mich keine Option, da ich unter Zeitdruck stand und dringend ein funktionierendes Gerät zum Arbeiten brauchte. Ich hätte mir einfach mehr Entgegenkommen vom Kundenservice gewünscht. Das Angebot der Retoursendung war schließlich kein Entgegenkommen, sondern einfach vertraglich so geregelt und mein Recht. Jetzt musste ich als Kunde ein defektes Gerät zur Reparatur bringen und die Hälfte der Kosten selbst tragen. Was mich dazu veranlasst, nie wieder einen Kauf bei Refured zu tätigen und es auch nicht weiter zu empfehlen. Dass Fehler mal passieren können ist zwar ärgerlich, aber logisch - die Frage ist aber wie man dann damit umgeht und seinen Kunden entgegenkommt und das war hier wirklich nicht zufriedenstellend.

Hi, I brought my phone in TechSaver to be worked on. I even…read morebrought u a external hard drive to place my phone photos in it. Is it done? My ticket is #5892. I saw ur Midland location is closed. I am very concerned if I will ever receive my two items back. Please let me know right away, I am very concerned.

really a very bad attention on the part of the workers, rude and a lot of lack of attention. Very…read morebad I do not recommend it

Service is great, we are different we take the time to get to know your needs and recommend what's…read morebest for you! Come visit me Erick!

This is a conversation, some thing were changed to protect privacy. I am telling you that I had…read morenothing but trouble with this company. The internet didn't work from the get-go and I was constantly wasting my time by calling Cust Serv. It's not worth your money. I had both the regular modem and the usb modem. Neither of which was consistent or had the speed I paid for. I finally cancelled it, I cancelled it in October, but they didn't cancel it. It kept charging me. I called and cancelled again in November. It reinstated itself, they told me. And now I got another charge from them this morning. a "restocking" fee. Yeah, never heard of it. Clark Howard says it best when he said, there is no such thing. Hello Jaded Lady. Please wait while we find a CLEAR specialist to help you. Your question is: I have cancelled my account and today I got a charge for 39.35 from your company. I want it put back into my account right now. All agents are currently busy. Please stand by. You have been connected to Clear Guy. Clear Guy: Jaded Lady, thank you for chatting with Clear. So I can help, may I please have the 10 digit phone number on the account? Jaded Lady: ***-***-**** is what it was, but its not active Clear Guy: Thank you, give me a moment to pull up your account. Clear Guy: I would be happy to help you further. Would you verify the account please by telling me *** ******'* ******** *******? Clear Guy: sorry Jaded Lady: I sent back the modem by UPS, I can go get documentation Jaded Lady: ******** Clear Guy: so as i understand you correctly you cancel service and send back the device? Jaded Lady: Yes, and it was quite some time now Clear Guy: well yes the device are already received Jaded Lady: Why are you charging me for $39 Jaded Lady: CLEAR 888-253-2794 WAUS Computers -$39.35 Clear Guy: that was the cancellation fee (((LIE # 1))) Jaded Lady: I was told I would not be charged anything else. I have it on voice recording and I also have it on chat. Refund that money Jaded Lady: I was assured by 2 seperate people Jaded Lady: I will take all my evidence and not only dispute the charge through my bank, but I will take it to my attorney. Clear Guy: give me a minute to check my resources Jaded Lady: I was not under contract. I have taken screen shots to prove that of my account before you even cancelled it Clear Guy: well the charge was for the equipment, the equipment is also tied to a contract, because you haven't finished the contract there is a restocking fee (((( Oh...... now it's for something else ))))) Jaded Lady: restocking fee? Give me back my money. That was not disclosed. Jaded Lady: I HAVE NO CONTRACT Jaded Lady: WHat part of that are you not understanding? I have the proof of that too Clear Guy: as i have checked you are in a 2 year contract Jaded Lady: SInce when? Jaded Lady: Send me that contract right now. RIght now in my email. Jaded Lady: ******@***************.com Jaded Lady: MINE, and what I agreed to Clear Guy: Unfortunately Jaded i have no access in sending emails here in my end Jaded Lady: Send it to me Jaded Lady: I dont care how you do it Clear Guy: as much as i want to help you with this unfortunately i cannot send the e-mail here in my end, as i have no tools in doing it, sorry for the inconvenience Jaded Lady: Send it to me by mail, just send it to me, but stop jerking me around Jaded Lady: SNAIL mail, USPS, UPS Fed ex Jaded Lady: I want to see where you have the right to take my money' Jaded Lady: either that or give it back to me Jaded Lady: I am gathering information for the lawyer by the way. Just so *I* disclose everything Clear Guy: not a problem, you can save this conversation also, and as i have checked im very sorry but i cannot process any emails here inc hat, i don't have the tools Clear Guy: here is the information of your contract Date: *********** Term: 2 Year Expiration: *********** ( I was not under contract)) Jaded Lady: Send it to me by mail then Jaded Lady: send it to m,e Clear Guy: as i have checked im very sorry but i cannot process any emails here inc hat, i don't have the tools Jaded Lady: Send it by regular mail Jaded Lady: Have SOMEONE send it Jaded Lady: I dont care who sends it by REGULAR MAIL, send it to me today Jaded Lady: I need to be able to read that contract Jaded Lady: How do I know that I have one if I can't see it? Clear Guy: Jaded, as much as i want to help you with this unfortunately we cannot do that here in chat, if you want you can consider calling account service at 1-888-888-3113 to check if they can able to send it via e-mail. After this I contacted them and they had changed their minds about it. Hmmmmm....... I am telling you, I have to cancel my banking card to keep them from accessing my account again. It is NOT worth the hassle. It's not.

The Metro by T-Mobile located at 900 W Loop 250 N in Midland, TX. They HAVE NO PHONE NUMBER!!!!…read more This location might also be some kind of scam thing. My friend just bought something there... and the receipt they gave her... has a Doctor's office phone number on it!! The zip code there is 79705... but the receipt says 79707. It is ALL very fishy. How can a "phone store" NOT have a phone number???

From the owner: Switch today & enjoy America's largest 5G network.read more