Have been working with Chris since March and so pleased with his responsiveness, knowledge and…read moreskill. The customer service is five star. Highly recommended.

This place was so nice and easy to take my computer to and get looked at. The two techs were always…read morenice as well as the receptionist/office woman. They were very capable. I took my laptop in, it would not come on and I had already done a bit of work on it. I replaced battery, cords and finally motherboard. Still it would not work. They fixed up everything I had done, put a new lcd cable in it and low and behold my computer was working again. A few weeks later the motherboard started failing.( It was bought from someone else) They were so nice and called and told me within a couple of hours. I told them to replace it with their supplier and I would send the other back and get my money back. They said they could work with the company I used. I said no I trusted their source more. They got my board out and I sent it off, then they got the part in that day. Mike stayed late that day and put the new board in. They called me the next morning and my computer is faster and smoother running than ever! I found this company after reading reviews and the woman said they were so nice. I am so glad I decided to try them. They are not cheap, but they were affordable, and cheaper than office Depot which I have used and do not care for personally. They do charge labor, but were able to keep it under an hour including the the diagnostic, both times I used them. They called as soon as they know what is wrong with an estimate. The first time it was 40 within a day. Then with second time it was 95+shipping for the part. They were really wonderful and made my Christmas. I can not rave about these people enough.

Mein alter Laptop ging leider in die Brüche und so habe ich dringend einen neuen benötigt (für die…read moreArbeit - bin selbstständig). Um etwas Gutes für die Umwelt zu tun, habe ich mich dazu entschieden, bei Refurbed zu kaufen. Der Laptop kam auch sehr schnell an und im ersten Moment war ich sehr begeistert. Leider nicht lange. Die Webcam war falsch zusammengebaut. Konkreter, es wurde das falsche Kameragehäuse bzw. Glas verbaut, sodass die Webcam bedeckt war und somit nicht funktioniert hat. Ein Problem, das man mit freiem Auge gut erkennen kann, ohne viel Ahnung von Laptops zu haben und vorallem ein Problem welches einfach vermieden hätte werden können. Derjenige, der das zusammengebaut hat, hätte erkennen müssen, dass das überhaupt nicht zusammenpasst und er somit die Kamera verdeckt und unbrauchbar macht. Es ist wirklich offensichtlich. Ich habe mich dann an Refured gewendet und das Problem beschrieben. Leider war die Kommunikation sehr erschwert, da das Produkt von TECHSAVERS (eine slowakische Partnerfirma) kam und auch die Kommunikation deshalb mit denen ablief, die sehr viel aus keinen-Sinn-ergebenden-Google-Translator-Sätzen bestand und wir somit nur ständig aneinander vorbei redeten. Es frustrierte mich und vorallem brauchte ich dringend ein funktionierendes Gerät zum Arbeiten. Erst wurde auch versucht mir zu verkaufen, dass beim Transport wohl etwas verrutscht sein müsste - was aber nicht der Fall war, es wurde offensichtlich einfach fehlerhaft gearbeitet und das falsche Teil verwendet. Da durch diesen Fehler der Laptop für meine Arbeit nicht einsatzbar war, musste ich schnell eine Lösung finden. Ich brachte den Laptop also zu einer lokalen Reparaturstelle, wo das richtige/passende Kameragehäuse für diesen Laptop verbaut wurde und somit die Webcam auch problemlos funktionierte. Die Reparaturkosten lagen bei 60€ - was ich Refurbed mitgeteilt habe und eine Erstattung forderte. Ich wollte lediglich die Kosten erstattet bekommen, die ich aufgrund deren Fehler bezahlen musste. Abgesehen von den Tagen, an denen ich nicht bzw. nur sehr eingeschränkt Arbeiten konnte, die Zeit, Organisation, Diesel und Nerven die mich diese ganze Sache gekostet hat. Refurbed und Techsavers waren jedoch nicht bereit und erstatteten mir nur die Hälfte. Sie boten mir zwar immer wieder an, den Laptop zurück zu schicken, jedoch war das für mich keine Option, da ich unter Zeitdruck stand und dringend ein funktionierendes Gerät zum Arbeiten brauchte. Ich hätte mir einfach mehr Entgegenkommen vom Kundenservice gewünscht. Das Angebot der Retoursendung war schließlich kein Entgegenkommen, sondern einfach vertraglich so geregelt und mein Recht. Jetzt musste ich als Kunde ein defektes Gerät zur Reparatur bringen und die Hälfte der Kosten selbst tragen. Was mich dazu veranlasst, nie wieder einen Kauf bei Refured zu tätigen und es auch nicht weiter zu empfehlen. Dass Fehler mal passieren können ist zwar ärgerlich, aber logisch - die Frage ist aber wie man dann damit umgeht und seinen Kunden entgegenkommt und das war hier wirklich nicht zufriedenstellend.

Hi, I brought my phone in TechSaver to be worked on. I even…read morebrought u a external hard drive to place my phone photos in it. Is it done? My ticket is #5892. I saw ur Midland location is closed. I am very concerned if I will ever receive my two items back. Please let me know right away, I am very concerned.

West Texas IT Consulting is - and has been for several years - my "go to" source for all things…read moretechnical. John Brenner and his team of technicians have held my hand through the acquisition of new Windows laptops, new printers, new Ipads and new Iphones, as well as myriad problems and challenges with assorted equipment way beyond my limited expertise. Without exception, everyone is competent and professional, as well as cordial and friendly. Most recently, Jose came this afternoon to address an issue with email. For their continuing good service and personal attention, I am very grateful!

From the owner: Friendly, knowledgeable and timely computer repair, networking solutions, network security,…read morecomputer security, data transfer, software, hardware, computer training, IT consulting. In Midland, Odessa - Permian Basin area of Texas.

They have the latest and greatest. Service is excellent, my fix was fast and perfect. Prices are…read morereasonable and staff will go to great lengths to make sure you walk out of their shop satisfied.

From the owner: -Expert Repairs. Don Fast. Don?t Settle for Replacement; Choose Smartphone, Tablets, Computers…read moreRepair in Odessa and Midland Texas. -Gadgets play a major role in your personal and professional life. When your phone, tablet, or laptop breaks you need professional service, fast. That?s where we come in. With over 8 years of experience in the electronics repair industry, the experts at K - Cellphone Repair & Service can get the job done quickly, so you can stay connected. Our expert technicians are trained to repair broken Phones, Tablets, Laptops and issues that face by gadgets owners constantly. We meet or beat our competitor's price for all Phones, Tablets, Computers repair in Odessa and Midland, Texas. -We sell, buy, trade, repair and unlock Smartphones, Tablets and Computers. We have an incredible selection to choose from, ranging from the new to the slightly older but certified fully functional Apple iPhones, Samsung Galaxy S series Smartphones, and various laptops and tablets. -We also sell a full line of wireless phone accessories, including the following: Smartphone chargers for your home and car, Smartphone cases (both decorative and functional), leather Smartphone wallet cases, carrying cases for your tablet, and wireless headsets and headphones and much more.

They double charged me and then acted like they didn't and reprinted as if I hadn't picked up the…read morefirst order. Liars!

Disaster of a store! I came on a Saturday morning to use the self-service copier. I needed 5 copies…read moreof 4 sheets of paper. Big deal, right? Well it is when both self-service copiers were broken and the 2 copy desk workers were tied up with other customers. I checked in and waited. And waited. And waited. A five minute estimated wait turned into 45 minutes. I finally asked to see the Manager. A young man, whose name began with an L, told me that the copiers had been down for 3 days. I heard the same thing 2 months ago. I asked if he could assign more people to the copy desk; there were about 5 people waiting. He blew me off, turned and walked away, and did not answer my questions. Basically, he was a coward and ran away. A textbook example of poor customer service and explains why the store is so horrid. A leader who can't lead.. I finally had my turn and the young woman helping me did not know how to use a copier; nor could she process my discount card. So I was late for my class. I guess I'll find another copy shop to use. One star is far too many to give them.