Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.

This has been the WORST service I have ever dealt with. I was sent a confirmation email that I…read morewould have a technician be at my apartment between 9-10am. So I took the day off work, at 10:45 I called to see a status update and was told that they were running behind and would be there shortly. At 4:00pm I called them again and then was told that my timeframe was moved to 8am-8pm and I still had some time left to wait. At 7:45pm, still no call or no show from the AT&T technician. So, I call them a third time and after 2 hours of being on the phone they tell me I have to reschedule and the earliest date is 1 week from my original installation date. The worst part is, this is the SECOND time that this has happened with trying to get AT&T internet and cable installed. I will no longer be going through this company with any of their services.

The only reason I'm giving them 1 star is there's not an option for 0 or negative rating. We…read morescheduled our services to be transferred to a new address for tomorrow. They discontinued our services at our current address today. We've spent over an hour on the phone with them just to be told " it was an error on our part. Unfortunately there's nothing we can do." I work from home and this has affected my ability to perform my job. They are NOT understanding, nor do they care the effect of their incompetence. If you want to pay alot of money for the worst customer experience, then AT&T is definitely your provider!!!!

I wish I could give less than 1 star. Staff were extremely rude and unhelpful. I felt so hurt when…read moreI left. I will never go back there

From the owner: Visit the T-Mobile store in Midland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3300 W Illinois Spc A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The Metro by T-Mobile located at 900 W Loop 250 N in Midland, TX. They HAVE NO PHONE NUMBER!!!!…read more This location might also be some kind of scam thing. My friend just bought something there... and the receipt they gave her... has a Doctor's office phone number on it!! The zip code there is 79705... but the receipt says 79707. It is ALL very fishy. How can a "phone store" NOT have a phone number???

From the owner: Switch today & enjoy America's largest 5G network.read more

After doing some Spring cleaning at the office we'd like to send a shout out to Luis for helping us…read moreout with 350lbs of Shredding we had in our conference room. You are the BEST LUIS we at Tripple C Health Systems THANK YOU!! :) Amy L @ Tripple C PAS Supervisor

We have had many workers come through our workplace for about 6 years but this is the first time…read morethat someone has helped us his name was Luis. We really appreciate the services you provided to our workplace. Thank you Luis! Jennifer Midland TX

I was talked into trying optimum mobile and told I could cancel within 21 days as soon as I found…read moreout they misrepresented what they told me three days later I called and canceled and was told to send back free phone which was three phones I wasn't expecting. I took them to optimum office in midland and they told me it had to be done over phone so I stayed in their office while I was on phone trying to cancel. Two hours later I FINALLY got a return label I took them immediately to fedex and sent them back. I thought it was done then got a notice they were taking 127.00 more dollars out of my account for mobile service do I called Optimum back and told them I canceled service within three days and shouldn't be charged anymore they told me they hadn't received them (do I looked up my tracking number . The phones were signed for in Ft worth texas and Optimum said they were still iin Texas and not where they needed to be so HOW IN THE DEVIL CAN I CONTROL WHO Signs FOR THEM????? THEY WERE DELIVERED AND SIGNED FOR BY A PERSON IN Ft Worth on the 15 th of December . Optimums said I still have to make payments until they get the phones even though I have proof they were returned and signed for!! Contacting a lawyer and taking it public

I have had terrible service for 2 months. Now when I go to cancel it has taken so long listening to…read moretheir "offers". It is ridiculous that I have to spend over an hour just to cancel a service I no longer want.