Had a complaint about the service. Tech came out, installed a new line, now service is just fine. I…read moreappreciate having the problem fixed, and having it done quick and courteous. Thanks optimum

A follow up on my previous review. After the tech. showed up he couldn't figure out why things…read moreweren't working or why they gave me a second router after my third trip to the optimum store. I guess the manager has no clue how their system work. The tech that came out suggested I try the new streaming devices on the two cable boxes that did not work and that no one with optiimum had a viable solution. I agreed because a literally had no other choice. They worked fine and I had the tech come back a few days later to install the remaining boxes for other rooms. Three days later around 11:00 pm I noticed that I wasn't getting Starz or HBO anymore. My frustration was high and I called the same night. their phone system sucks! But i finally got a hold of a person but the phone kept cutting out like it had the two previous times I called. i told the rep they were cutting out and he hung up on me And didn't call back! After calling a second time the rep acted like she didnt know what optimum streaming me was. She told me that my bill was current and she didn't know why my service was interrupted. Anyway, she kept telling me to hit the reset button on the back. I told her that there was no reset button just an on/off button. After several minutes of going through things that I had already tried, I started getting Starz and HBO again. There's more but I'm going to research other options with other streaming service.

Vexus Fiber. Our…read moreinternet service went down for 2 days (2/17-2/19 of 2022) in the Lubbock area. When we contacted Vexus they stated it was a company wide issue and their entire customer base was affected. Vexus stated they would be issuing a credit for the disrupted service. So I check my bill at the end of the month and it's actually higher than normal. deceptive business practices?

Customer service support stinks. My internet has stopped working completely hours ago and the phone…read morenumber for help is overloaded. I cannot get through. Tried for over two hours. Automated response suggests going online to report problem. How do I do that with no internet?

Nothing great going on here. I found that the local stores don't carry some of the key…read moreaccessories. I spent $200 for their Clear Spot which is nothing more than a wireless router that will run on battery. They claim speeds up to 4 mb but I've never seen it get even close to that. I took an online class and at times it wouldn't even stream the class material. They talk about throttling your connection if your usage gets excessive but I rarely use the service other than for class and occasional lookups. I haven't had problems with availability of service but the Clear Spot has given a couple of problems. I wouldn't blame that on Clear as all routers will give you grief at one time or another. If you have to have service Clear will do. Keep in mind they are just like all ISPs/Cable Companies/wireless carriers/gyms, if you call all they want to do is sell you something. Your questions are of little concern to them. They just want to get down to running your credit card to make sure you can pay. I was going to order over the phone but after the run down I was given I decided it was easier online. The store wasn't much better to be honest. I would have gone to the store but like I said they didn't have the accessories anyway. All in all don't buy the service for the speed. Ultimately that is why I chose them because they were so much faster than comparable services. That proved to be incorrect. I can take the service with me since the usb stick can be removed from the Clear Spot. Although I either haven't needed it or they do not have service in the areas I have gone. Again, the claim that they can hit 4mb was the biggest upset. I thought if they could just hit half of that I would be happy. But they don't even get half of their claim. I've only seen as high as 1.7mb and that is rare.

I manage an apartment complex in Lubbock where we have had Clear Internet service for our…read moreresidents. Sadly, we were in a three year agreement with them, however, had we been able to cancel, we would have after the first few days. It has been a complete business nightmare that until now seemed never-ending. The service never worked properly from start to finish. Initially, we were told that 28 modems would be sufficient for our 224 units. This was what we agreed to. When the service was actually put into effect, the 28 modems were no where near enough. Rather than making the situation right, they wanted us to pay for more modems so the residents would have working service, even though we were promised that the technology would be sufficient. The equipment needed to be re-set constantly- literally 5-6 calls a day were coming in saying they were unable to log on and then if they could, they were quickly kicked off. The Clear representatives would not come to the property to repair or re-set the equipment. We, the office staff, were expected to repair the Clear equipment ourselves, although we are not internet/computer technicians. As the situation worsened, we were given a "help line" to pass out to our residents so they could reach a Clear representative for questions, concerns, or problems. Great, in theory. The problem was that the help line was never answered and residents would leave messages that were never returned. The issues persisted for our entire agreement. Our whole company had the same issues which were never addressed by the Clear employees. There have been constant excuses, arguments, and rudeness from all the Clear employees we have been forced to deal with. When technicians did come to the property for scheduled maintenance, they were unprofessional and unprepared. One contractor actually sexually harassed office members, as well as residents. We were forced to complain to the Clear rep, asking that he not be allowed back on any of our communities. In the last year, I have scheduled maintenance on our modems several times. Six of those times, they did not show up for the appointments after the residents were notified that someone would be at their apartment. We had to reschedule and then re-notify the residents. Out of these six times we were stood up, an apology was made only once- the final time. All other times, were heard nothing but excuses as to why they did not show up. Due to the six appointments that were not kept, we were promised a credit on our account that was never issued. When I asked about the promised credit, it was grudgingly issued. As punishment for asking when we would receive the credit, the Clear Rep, Shannon King, refused to pick up the Clear modems on the designated date we were to have them ready, as we are now finally able to end our agreement with this horrid company. We have been amazed at the poor internet service and the atrocious customer service we have received. When a company spends $860.00 per month on internet service, you expect it to work. We never felt that this was too much to ask. Apparently, it was. The residents are now thrilled that they will no longer have to deal with the sketchy internet service Clear provided and we in the office are full of relief that we will no longer be forced to deal with the unqualified and unprofessional representatives. I highly recommend that if you are in need of any type of internet service, you stay as far away from Clear as possible.

Excellent service! Great phone! Helpful corp store! Excellent manager and service guy!read more

Rude agent on 3/01/2023 left door unlock on closing and ran me and my wife out of store only was…read moregoing to ask a question and almost told me to shut up and get out of store and lock doors the right way not happy

Mike, in Lubbock helped us get our home network up and running. After spending hours working on the…read moresystem myself, Mike remotely solved our issues. He provided the best customer service that I have received from any business anytime, ever. Thank you!!!

From the owner: Wireless network infrastructure, including installations, equipment sales, engineering, design,…read moremanagement, and deployment of network systems. Microwave Point to Point (PTP) and Point to Multi-Point (PTMP) systems, WiFi, Mesh systems and Point to Multi-Point. Commercial telecom to home network systems.

Update: I now have taken the phone and new screen into Gadget Doctors and let them look at it. They…read moresaid they don't have the Loca Glue to glue the new screen on, or Ultraviolet light to cure it. They just replace the whole front of the phone. That is why they charge $55 flat rate.

This selfish person destroyed a device that had my military pictures from Iraq. He did not…read moreapologize and did not care one bit. Find yourself a business that won't destroy your device.