I activated service at the house I'm renting last week, and so far the customer service has been…read morePHENOMENAL. Incredibly quick to set up and very responsive to any issues that have come up. I would highly recommend Hub City Alarm if you want great customer service and to support local businesses.

This guy was rude to my mother. She was wanting to switch providers, because she was unhappy with…read moreresponse times and quality of the equipment. Turns out the equipment was "refurbished" aka used. Then he required that she pay out every penny of her 3 year contract. I figured okay that's understandable, but then he said he would be taking back all of the equipment. So my mother paid over $140 for install, $44 per month, and a three year contract. All she ever got was poor outdated used equipment which he is taking back, and slow unreliable service. Not to mention the guy was a jerk on the phone. Terrible.

I've had Earl's out several times in the past, but until there's a problem you really don't know…read morefor sure who you are dealing with. We had a problem. A serious one and it only manifested 2 months after our last service call from Earl's. The problem was in the same precise area they had worked and I was certain is was a workmanship/parts issue however in a 25+ yo house there are other things that could be argued. I was very unhappy. What matters here is that no one argued. I called, described the problem, and that morning they had remediation people out and they were fixing the problem. The remediation and repairs were fully done and there have been no problems since. I received a call from the owner asking simply, "What do you think of us?" It mattered to him. I probably learned more about the company in that one unpleasant but well-responded to incident than the half dozen calls previous. These are good people who care about quality.

had an issue with my air so they sent an AC guy out. He was here less than 20 minutes. He took…read moreoff the front of my air-conditioning unit to check for how many pounds of refrigerant were in it. Told me it was low that had a leak and needed a new ac unit,which would cost me $15,000 with very minimal inspection. He told me it would cost me $300 a pound for replacement and i would need about 7 pounds and he threw out a $2100 price tag. Basically it appeared he was there just to sell me a new unit. He didn't replace what he had taken off to do the inspection. He cut the tape on my inside refrigeration unit and did not replace it and then he left. It was a very bad experience. I have used Earls in the past for plumbing with no problems, but I will not use them ever again for AC. Talked with another AC guy who said they would put stop leak in it for the leak.

Great guys! They care about their business! Want use anyone else, timely service and know what…read morethey are doing

Disrespectful and rude owners. Made an appointment during my lunch and they agreed to meet at that…read moretime. As I get home they inform me that would be extremely late so I had to call another company to take care of the work during my lunch (my only availability). After I told them I no longer needed the services and I had found another company to do the work the owner threw a tantrum and got disrespectful over texts and calls.

Amazing job and such a kind Gentleman. I had to change the lock up on the front door and fix the…read moreback door. Completed both with speed.

I was very impressed with the ease and efficiency of getting my front door unlocked. Spoke with a…read moregentleman on the phone last night, and this morning he was at my house. He was polite, friendly and very knowledgeable. It didn't take him long at all, plus he answered all sorts of random questions while he worked! He was very kind. I would highly recommend them and would not hesitate to use them in the future! Thanks again!!

Just want to get a Sonos system overtop throughout my whole house and very little information is on…read morethe website or in contact list to figure out what the heck they can do.

We installed a home theater in our basement. After extensive research on equipment and shopping, I…read moredecided to do business with Hi Fidelity in Lubbock. In my opinion, the quality they bring to your home is top notch. Beginning with demonstrating equipment in the store, then tailoring a system to your personal needs and finally pushing the go button...they demonstrated product knowledge and technical expertise as well as the resources to bring it to fruition. At purchase and installation, they provided exactly what I expected. What I didn't expect...we had an equipment failure (cable went bad in the ceiling) when the system installation was probably out of warranty (8-12 mo.)...but it was never even brought up when I called. The fix required another component or two and some labor. They promptly fixed it...no charge. Kudos to Mike Waller and the guys at Hi Fidelity Lubbock!!

I had the A & E crew set up a Hisense Canvas TV in my office space. The wall has metal studs, and…read moreso I did not feel comfortable doing it myself. Best Buy was going to charge me extra for this reason, on top of an already expensive fee to do the job. So I called A & E Electronics, and they were able to schedule me a sooner appointment than anyone else, and at a fair price! They were professional, knowledgable, and efficient. They even cleaned up and set the room back to the way it was before their work began. My new Tv is mounted level, clean, and centered, and they easily installed a kit I bought to safely hid the cords inside the wall. I would definitely give them a call.

Purchased a COSTCO Security Camera System. Was going to self install, but was wisely counseled by…read moremy wife to find a local installer. This proved a little daunting as most security systems installers want to sell their own systems. Looked at two companies for estimates. A&E offers an hourly rate or a turn key estimate and offers to come back and make adjustments if needed. The other company offered an hourly rate with "no guarantees" (not such a great business model as far as I'm concerned). Bobby came out and surveyed the job, recommended some cable and power upgrades and gave me a turn key estimate. (Even though I might have saved a little by going hourly, I don't think there was a large difference in the end given labor and materials). On the appointed day, his guys showed up, made some adjustments to the planned installation due to access issues in the attic. They finished a multiple camera installation with system setup and siting cameras and cleanup by mid afternoon. The bottom line is that the installation and service were excellent and the price was fair.

I'm not even using them, I have a neighbor who is. They were parked blocking my mailbox, driveway,…read moreand my neighbors mailbox so I was going over to offer part of my driveway for them to park in and ended up getting screamed at by the "boss" of the company. Completely unprofessional especially since I was offering my space to help them park and my neighbor and I getting in trouble with usps for THEM obstructing the mailman/mailwoman from delivering our mail. I was sick and the crazy wind made me hoarse so I was just yelling a bit so they could hear me. Hey "BOSS", next time figure out what the situation is before you come out yellin. I love my neighbor, absolutely, and was trying to help yall to help her and you came outside looking like a total jerk screaming at me. It's not my fault I'm hoarse and your dudes couldn't hear me over the 65mph gusts of wind. Stay away, very unprofessional. Not impressed with how they treat ppl. They obstruct everything then tell you to call the number on the truck if you have a problem. THEN go get big "boss" to come out and scream at you like a freaking idiot. You have a loooong way to go in maturity before you could ever run a truly successful business as your customer service skills leave MUCH to be desired. Might want to take a workshop in growing your customer service skills. I've worked in customer service my whole life and what you did was truly tragic. You didn't even know what was going on and you still came out yelling and acting condescending. No apology for misunderstanding the situation nothin. I'd rate a 0 if it would let me.

The one-star reflects the dishonest management that did not stand by its word of what would be done…read morefor a specific price. The guys who came out to do the work were courteous and professional. A job was agreed upon over the phone - shame on me for not getting it in writing, because despite months of calls explaining to office staff that the job was not complete, I only heard from management when they wanted to collect in full on their bill. Look elsewhere - Lubbock is full of good, honest businesses, but this one is not that.

Great service! I got a peephole installed, and he cleaned up afterwards. He was very nice and…read morefriendly. I definitely recommend!

Great service, the owner worked with our schedule and was so kind and friendly. He did exactly what…read morewe needed and even fixed our original key we were looking to replace, so now we have 2 keys! Great value!