Alan Rich reached out to me when i call to get set up. I had issues with getting back on the…read moresecurity cameras at my job. He called me to set up a time, when he could help me get back on to the system. He was very helpful and patient. He also had the time to run through some of the ways to use the system, which I had no clue about. I was very impressed with the way he handled it with me. took time to show me new stuff on the system. Thank you, Alan Rich, I would recommend these guys to all my friend.

From the owner: Profession Services for Access Control, Fire Alarms, Surveillance, Controls, Intrusion Systems. read more

The single solitary reason why I gave you more than one star is because the initial sales and…read moreservice was good. Mo set us up, and he was great. Your technical support, on the other hand, is trash. I had an appointment today for y'all to come fix my doorbell camera. I was given an 8AM-Noon time window. I work nights. I DON'T do 8AM, but I wanted this fixed, so I scheduled it. Got up at 8AM and by 11:40, nobody had shown up. That's when I got on live chat and started getting canned answers like "the technician has been dispatched", and telling me the technician is in my area and should be contacting me soon. What a load of crap. I was told I could receive a call from a supervisor "in a couple of minutes". That didn't happen. I finally had to call and talk to a live supervisor, who proceeded to inform me that the tech assigned my work order WAS OUT OF TOWN DOING AN INSTALL!!!!! I asked if my order could be transferred to a tech who's actually in town, and was told NO. You mean to tell me that, in a city of nearly 250,000 people, there is not ONE single tech that can jump on this and make it right?!?!?!?! I've lost a lot of respect for Vivint, and it's going to take more than a damn $42 credit to get that back. You have to earn it. All I proceeded to get from that supervisor was the token apology, which I got sick of hearing, and an offer to reschedule. Today was the best day for me, and that's why I scheduled it for TODAY!!!!! I held up my end of the bargain and got my butt up at 8AM for this, and wasted the next 5 hours, only to be shown that my time MEANS NOTHING!!!!!! I told that supervisor that it appears Vivint had gone the way of AT&T and others. Good sales and service at the time of sale, but absolute CRAP going forward. I don't really want to do business with Vivint anymore, but I feel like I'm stuck. There has to be someone out there who cares about their customers months and years down the road. There just has to be. Expecting me to be available in a time window, only to have y'all blow it off: NOT COOL!!!!!! Lying to me and telling me the tech is in the area and will be contacting me soon: NOT COOL!!!!! Seemingly not getting a phone call from anyone at Vivint because they really want to solve an issue: NOT COOL!!!!!! Wanting YOU to call them, wanting YOU to log on to their website, wanting YOU to initiate anything at this point: NOT COOL!!!!!! Acting like you don't really care whether or not you have my business: NOT COOL, but LOUD AND CLEAR!!!!! I'm soooooo very close to telling y'all to come get your equipment and buzz off. Just once, I want to see a company bend over backwards in the name of customer satisfaction. JUST ONCE!!!!!!!!!!

Have several issues. The cameras don't detect when they are supposed to. Prime example about 90%…read moreof the time when you drive up in the driveway it will not show a vehicle. But when you get to the front door it will not always show you at the front door. All of the caeras have the same issue. In my opinion its totally junk not worth the money. I would love to have them buy their equipment back if its worth what they say it is.

DT security - Lubbock did an exceptional job Helping me secure and protect my investment property…read moreIn Lubbock. They were prompt. They took the extra time in wiring everything so no wires were visible. They did a full tutorial, showing me all the benefits and features of the system, and I can speak of no higher regard about the company, DT security, Lubbock and also Chris the manager and owner A+ all around, and I would recommend them to anybody looking to get quality protection and security for their home or business through a company who truly puts the customer first

My family and I bought the ADT security system from Chris a couple of months back. We have place a…read morelot of trust in ADT to protect our family, memories and home. Chris and his other technician were awesome and very professional. They stayed late to finish the installation even while it was raining. I greatly appreciate attention to detail and how the alarm system works. They didn't make us feel dumb. I will definitely recommend Chris and ADT. THANKS AGAIN!

Amazing job and such a kind Gentleman. I had to change the lock up on the front door and fix the…read moreback door. Completed both with speed.

I was very impressed with the ease and efficiency of getting my front door unlocked. Spoke with a…read moregentleman on the phone last night, and this morning he was at my house. He was polite, friendly and very knowledgeable. It didn't take him long at all, plus he answered all sorts of random questions while he worked! He was very kind. I would highly recommend them and would not hesitate to use them in the future! Thanks again!!

Traivone Smith, a technician with Nova Titan Systems helped me figure out what to do to fix a 6 CD…read morechanger in a vehicle that quit working. He is very knowledgeable and does many types of installations and fixing of security systems, computers and anything electronic. If you have a problem, give him a try. Phone 806-701-7943.

From the owner: At Nova Titan Systems, we provide fast, reliable, and professional technology solutions for homes…read moreand businesses across West Texas. From cybersecurity and networking to smart installations and IT support, we deliver peace of mind with every service. Customers choose us because we combine expertise, affordability, and a personal touch—making sure your technology works for you, not against you.

Absolute worst service I have ever received from a company. Stayed with this company after buying a…read morenew home and previous owners had used them. We had issues with our alarm system not working properly and constantly beeping with a low battery. This happened 20 times over a 9 month span. They do not respond or care about customer service. Do not use this company. Walk, no RUN to another place immediately. You will not be happy with their products or their customer service. Biggest joke of a company I have ever dealt with in my life. If there were negative stars I would have given them that instead of only one star.

Innovative Designs installed my new Logitech remote and set it up with my TV and Blu-Ray DVD…read moreplayer. They were very Professional in their estimate and delivery. I was highly impressed and would recommend using them as they are very good with following up to see if you have any ?'s. My equipment is very easy to use. Overall, exceptional service! Sandra

Purchased a COSTCO Security Camera System. Was going to self install, but was wisely counseled by…read moremy wife to find a local installer. This proved a little daunting as most security systems installers want to sell their own systems. Looked at two companies for estimates. A&E offers an hourly rate or a turn key estimate and offers to come back and make adjustments if needed. The other company offered an hourly rate with "no guarantees" (not such a great business model as far as I'm concerned). Bobby came out and surveyed the job, recommended some cable and power upgrades and gave me a turn key estimate. (Even though I might have saved a little by going hourly, I don't think there was a large difference in the end given labor and materials). On the appointed day, his guys showed up, made some adjustments to the planned installation due to access issues in the attic. They finished a multiple camera installation with system setup and siting cameras and cleanup by mid afternoon. The bottom line is that the installation and service were excellent and the price was fair.

A & E Electronics is a super locally owned and operated company! Bobby & his guys installed three…read moreTVs on different types of surfaces, with very different types of installation needs. They also installed sound systems & other ancillary equipment. We were very interested in no cords running down the walls & Bobby made it happen. These are outstanding installations! They had all necessary materials when they arrived, worked very quickly & cleaned up all along the way. They were very knowledgeable about programming and integrating all new equipment into both our home network and the carrier's network. They were all very friendly and have made a follow-up visit...no problem! A & E does all kinds of electronics. We highly recommend Bobby and A & E Electronics for any electronics needs!