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    Optimum Fire & Security

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Optimum Fire & Security

    Fire protection services

    Security monitoring services

    Security system installation

    1 More Service

    Security system repair

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    6 years ago

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    Port City Sound & Security

    Port City Sound & Security

    (10 reviews)

    Everyone beware. My…read moreexperience with Port City Center during a major renovation was deeply disappointing and remains the single worst part of the entire project. They operate strictly as order takers and plug and play installers not designers, not system thinkers, and not problem solvers. There was no meaningful effort to understand how the system would actually be used, no optimization of what was being sold, and no evidence of technical mastery beyond basic installation. What was ultimately delivered was poorly specified, incorrectly configured, and difficult (if not impossible) to properly service or program. Even more concerning, there appeared to be little understanding of the equipment they were installing or how it should function in a real world environment. The result: a significant amount of money spent on systems that were either unnecessary, inappropriate, or never fully operational, and ongoing frustration trying to make them work. If you are looking for a partner who can thoughtfully design, program, and support an integrated system, look elsewhere. This was a costly mistake, and I strongly recommend others avoid repeating it.

    *Update: The owner called me and we spoke about my situation. They addressed my concerns and we…read morecame to an understanding. I had a terrible experience with this company due to their complete lack of pricing transparency. I scheduled a technician to reprogram my remote for a new receiver, expecting a minor service. I was shocked to receive a bill for $271.51! At no point during the scheduling or service process was I given an estimate or informed of any potential costs. I contacted the company to dispute the charge, as I would never have agreed to the service at that price had I known. They eventually offered a meager $50 discount, which I reluctantly accepted just to be done with the situation. This company's practice of performing work without disclosing pricing is unacceptable and a complete rip-off. I strongly advise looking elsewhere.

    Optimum Fire & Security - securitysystems - Updated May 2026

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