We recently moved into a new house. Nick and James came to our house to set up our system. Then…read moreNick walked us through the APP and how to use it. It's very similar to the one we had in Maryland but easier to operate. Both were very professional and courteous. They answered all of our questions and told us about any options we may be interested in the future, such as smoke and carbon monoxide detectors, and an annual maintenance agreement where we can save money with the plan (such as no-fee service calls). The company is in Fayetteville but they have a location in Wilmington. Overall, highly recommend this company for a home security system.

We just utilized the Holmes Security Systems team in Wilmington, NC to install a system in a new…read morehome we purchased. We called this office after using the Fayetteville, NC team for years and on several homes. The customer service and knowledge shared is excellent. Our sales consultant Sheila was wonderful. She went out of her way to meet with us, offer good advisory and to make sure the install occurred even in our absence. Josh the technician went out of his way to install items in the locations preferred by wife and to make sure that we were happy / the system was operating appropriately. Rarely do you find a business of this size that has consistency in quality customer service, quality people and exceeds expectations every time.

Hooks is a responsive, reliable source for security needs. Our HOA has used them for entry access…read morecontrols, surveillance updates and repairs. Customer service is excellent, definitely recommend this company.

our apartment fire alarm went off for 50 minutes-fire dept never got called/notified. we waited…read morealmost an hour for hooks to make contact. imo- what if we had a real fire, then what???? side note.. our apartment mgr., should've done better too.

Everyone beware. My…read moreexperience with Port City Center during a major renovation was deeply disappointing and remains the single worst part of the entire project. They operate strictly as order takers and plug and play installers not designers, not system thinkers, and not problem solvers. There was no meaningful effort to understand how the system would actually be used, no optimization of what was being sold, and no evidence of technical mastery beyond basic installation. What was ultimately delivered was poorly specified, incorrectly configured, and difficult (if not impossible) to properly service or program. Even more concerning, there appeared to be little understanding of the equipment they were installing or how it should function in a real world environment. The result: a significant amount of money spent on systems that were either unnecessary, inappropriate, or never fully operational, and ongoing frustration trying to make them work. If you are looking for a partner who can thoughtfully design, program, and support an integrated system, look elsewhere. This was a costly mistake, and I strongly recommend others avoid repeating it.

*Update: The owner called me and we spoke about my situation. They addressed my concerns and we…read morecame to an understanding. I had a terrible experience with this company due to their complete lack of pricing transparency. I scheduled a technician to reprogram my remote for a new receiver, expecting a minor service. I was shocked to receive a bill for $271.51! At no point during the scheduling or service process was I given an estimate or informed of any potential costs. I contacted the company to dispute the charge, as I would never have agreed to the service at that price had I known. They eventually offered a meager $50 discount, which I reluctantly accepted just to be done with the situation. This company's practice of performing work without disclosing pricing is unacceptable and a complete rip-off. I strongly advise looking elsewhere.

Beware of the salesman. Service is bad and all outsourced overseas, it will be very difficult to…read moreunderstand the people you're talking to. Two separate bills

I have been with this company for a few years now and have had a few issues. Lately I wanted to…read morepurchase an outdoor camera, went through the online purchase and then saw that I was getting drafted from my account BOTH the full price and the per-month charge. So I got hit with $527.98 AND $97.94 on the same day. I called the next day and was told I would get a refund. When I contacted them today, my refund had been rejected! Dump this company!!! Nothing but hassles from start to finish!!! The refund posted today, one week later.

They made it right! After getting a new cable/internet connection, my Sonos system was disconnected…read morefrom WiFi. It was somewhat complicated, having an older Sonos system. They returned a 2nd time to make sure everything was working correctly. That's customer service!

Connected home has installed our entire Sonos sound system which is super complex and they always…read moredo a fantastic job. Thanks Mikey.

ADT reached out to us because of this review. Our contract wasn't forged, my husband signed it via…read moredocusign. However, where he signed he did not believe he signed the part agreeing to a 5 year contract. He was verbally promised that there was no contract timeline or commitment. Conclusion at ADT their word means nothing, read and understand what you are signing. If you sign page 1, you are basically signing all of the pages of the contract. There was no offer or negotiation to let us out of our contract (other than to pay the next 3 years in full) because their representative lied to us.

If you're thinking of signing up with ADT, DON'T! Their equipment sucks and they don't warranty…read moreanything. The technicians are nice but the company sucks!

They are awesome! Professional work done by great people who are are easy to work with and provide…read moregreat customer service and support. They set up both of my businesses and provide around the clock monitoring and support. I can call whenever I'm having a problem and it will be fixes within a reasonable time. Use them for your security needs!

From the owner: Nitro Security is a locally owned company based in Southport…read moreNc, that is personally invested in the safety and security of those around us. We specialize in home security, business security and video surveillance systems, and can offer you the professional and personal experience you expect from someone helping you protect what matters most.

I came home to a work crew pressure washing my neighbors house while hooked up to my water. When I…read morepolitely asked the gentleman for a work order to bill his company for the water I will have to pay for, he said "well we're done now, so not my problem." He then told me that I would need to contact his home office. He didn't apologize.

From the owner: BFPE International is a Total Fire Protection Company. Since 1970, we have been providing sales,…read moreinstallation, service, inspection, testing and engineering services for all types of fire protection systems to all types of organizations - small businesses to Fortune 100 corporations. We are a 100% woman-owned company and proud to be one of the largest woman-owned businesses in the State of Maryland. Serving the Mid-Atlantic region with over 750 employees company-wide, BFPE International is comprised of personnel that treat each other as family. We appreciate the opportunity to include our customers and partners as members of our family.