This is the worst company ever. They have incompetent technical support people, employees that lie to you, they do not keep appointments as they promise and their new Altice1 system is garbage. They do not even deserve one star. read more

If I could leave zero stars I would. I had the optimum 300 internet only package. I have had no stop issues, service appointments etc since I started with them. I ended up buying my own $150 router/modem just so the internet would work properly in a small one floor condo. Now they are charging $100/month for just internet! They upped their costs during a pandemic. It takes hours to get ahold of customer service. Bottom line, take your business elsewhere, it's not worth the headaches. read more

I would give zero stars if possible. Rude, unhelpful staff sneering at you from behind bullet proof glass. I had to wait until the employee was done updating her Facebook profile. No kidding. I could see her screen. She seemed genuinely upset that I was disturbing her. This is typical of the experience that you get from Optimum. They are all going to be so shocked when someone finally disrupts this industry and puts them all on the unemployment line where they belong. read more

I'd give 0 stars if I could. Not even worth the one star. Absolutely the WORST damn service providers and the worst experience of my life!!!!!! I wish I could switch But am unable to do so due to the area I am in. I would absolutely not recommend this shitty ass service to anyone!!! Choose another service provider that won't have you running in circles and will actually help you fix a problem!!! read more

If zero stars or negative stars were available, they would get it. 0 customer service. No matter what number you call you can never get a person. You only get a machine and keeps you in a loop. SUCKS They double charged me for an installation in November. I have called 3 times and have told me they would take it off the bill. 5 month later, it's still in the bill and they say my bill is overdue for the amount of the over billing and my service is getting disconnected. Im ready to drop them and get a different company. Optimum's customer service is a POS. read more

I switch from direct tv to optimum it has been a night mare, I had cancel my contract with direct tv and need to pay my fee of cancelled almost three hundred dollars, optimum said is fine will be return the money ones you send the bill that you paid canceled, I call them back told them I have the bill the give me the address in New York where they have there headquarters, it will take 8weeks , it has past seven months and nothing I have call them and no one can help you they have no idea what I'm talking , I told them to go back and hear the call that I made 7 months a ago with the customer service and they pretend they will call you back in 48 hours they never do you ask for a supervisor he or she is busy at the moment and they will call you back they never do . But if you don't pay the bill and pass two days after the due day they are calling you send email and a letter on the mail . For that they do take action really fast . There services it has no a good quality I have to been calling that this don't work and been service , they already had send three technicians to fix the problem . It really sucks . They used to have a better customer service 10 years ago . Know they don't know what they are doing . Just making money on people .. read more

Terrible service, they disconnected my service without notice. The people that works there do not have have same information with each other so you need lots of time to be on the phone explaining to each one the same thing. Most of operators are from other countries, I couldn't understand their English. They want contracts to charge you money if you brake it!!! I wouldn't recommend this company. read more

What a terrible company! If you have options use another cable company. Poorly trained staff, incompetent is an understatement. Never again will I use them. I'd rather do without. Calling on the phone is not better! read more

Horrible experience! No customer service, calling them is my horror, if you ever get to talk to person they will immediately redirect so you wait another 20 mins before the other guy picks up and after 2 sentences redirects you again, horrible loop, good luck having actual conversation with someone. I have been trying to terminate their services, I call them and request termination, they say will do it but never happens, so I call again and despite promises the services are not terminated, so they keep charging me for months that I have not been using their services, I just can't get rid of them. I will call them and when I have a conversation after maybe 2 hours of been redirected between different idiots they again tell me the service termination request is not in the system and I will be charged. Do yourself a favor and find other provider, this is terrible company and don't get involved with them read more

I wouldn't even give them ONE star if it was possible. This place is just as bad as standing in line at the DMV. There aren't enough hours in a day. Such a waste of a day! The employees are molasses. The line is out the door and there are only 2 employees working. This place need more workers!!! There were MANY unhappy customers in line with me! read more

Awful service. Have waited more than a week for Optimum to fix the line at my house, that was brought down in the storm. They gave me an appointment for a week out between 5-8, and never showed up. I called them at 8:45 pm (after waiting 45 min on hold) and they claimed the technician was still coming. 11:00 pm, and her has still not showed. This company is terrible! read more

Never any negative issues with in store or telephone service. People working for Optimum resolve issues readily.

ZERO STARS! I got involved with Optimum when my elderly mother was moving out of state. This company was the WORSE company I'v ever dealt with. They will make your life as miserable as they can to scrounge every last penny from you. We still needed to keep phone service there and Optimum wanted $100 per month for basic phone service. I got the same service from Frontier Communications for $23 a month. STAY AWAY FROM OPTIMUM!! read more

The Norwalk headquarters is total crap as well. The customer service guy did not know how to pay my bill when I handed him my credit card! I had to sign reach over and sign in to my account on his computer. Luckily I remembered my password, I asked what my next bill will be - around $180. You can't even tell me what my monthly charge will be! A disgrace. This is what you get when you have a monopoly. read more