We contacted Narrows heating on a whim, Chris came into our home and went thru the System Options…read morewith both my husband and I and we Chose the Mitsubishi Ducted System Heat Pump . The Installation team arrived as scheduled and installed the New System with amazing ease... It took a day and a half to install from Start to Finish. Both gentleman were respectful to both my husband and I as well as our home and property. VERY PROFESSIONAL AND KNOWLEDGABLE Thank You To Narrows Heating and A/C for a Job Well Done. We Highly Recommend.

Installation went well, but created leaking condensate water on the floor. I asked for a warranty…read morerepair this summer but heard nothing for a couple weeks. Finally called and got it scheduled and completed. On other occasions I have inquired via email and they have and continue to be non responsive. Sales agent was dismissive of a concern I raised about unit freezing up last winter. Finally, upon heating system installation completion they ask you to sign a standard maintenance agreement but all it essentially says is "here are our prices if you need a service call, and by the way, prices are subject to change." There is no customer benefit unless you negotiate one.

Consistent quality service, reliable and friendly interaction. They have serviced our furnace for…read moreover 20 yeas

They scammed my 85 year old grandma!! Sub par installation!!!! Just beware!! Get other bids!!read more

I got a random text on my phone for a $50 tune up on my A.C. I hadn't had it serviced in 9 years…read more So I said what the hell and they came and serviced the unit. I told them that my system never kept up on hot days. They offered a bid and I thought they were totally fair on price. So we pulled the trigger. Especially helped to make my mind up as it was around 78 degrees outside the next day and the old system still didn't keep up. They gave me 2 bids and I opted for the more high efficiency bid. Jacob and Aaron arrived at the house to complete the job. My house being 100 years old, it wasn't the easiest and Jacob had to put in the O.T. to get it done. I was still skeptical that it would keep up. But this new system is actually amazing. We've already hit 90 degrees since the install and my thermostat never varied from 72 degrees where I set it. Im 100% satisfied with this company and would absolutely recommend them. Also when Aaron did the electrical, we had a light start blinking. I wasn't sure if it was from the work they did and so I called the company. Aaron came out and fixed my light and it just happened to be a random occurrence not caused by the work being done. That was going above and beyond! Looking forward to staying cool in a hot summer!!!

They called and cancelled the scheduled furnace tune-up 2 hours before the time window of arrival…read moreand they did not have anything else that week.

If you're looking for HVAC services in the Tacoma area, these guys are worth checking out. Whether…read moreit's AC repair, furnace tune-up, or just figuring out why your system's acting up, they seem to really know their stuff. Nikita especially, that guy's got energy and actually cares. You can tell he's not just going through the motions. Solid people, great value, would recommend!

Dominic and David did a great job completing the install of our new heat pump and furnace HVAC…read moresystem. Love that it works with our existing Ecobee thermostat and Apple HomeKit setup. System is very efficient with excellent airflow and filtration. Mayster was always prompt and courteous whenever I called and made the entire process easy to do. Thanks for being a fantastic local company and taking care of my family.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

I have used Mercurio's three times and every time I would rate them five stars! Zachary K was out…read morelast week to service my nearly 14 year old ductless heat pump. Making an appointment was a breeze, communication was excellent and he kept me posted on his arrival time. He cleaned it very thoroughly, showing me pictures and explaining all that he was doing. Will recommend them to all and will be using them again! Thank you Zach and Mercurio's!

Solid company!! I…read morehave been using these guys for over 11 years, in two homes and I have never had an issue with their work, on-time and extremely professional. I did a large remodel on my first home and they needed to add ducts, heat-pump and furnace. The house was only equipped with cadet-heaters and the job was massive (8 days). At the same time, I was installing a gas-lines and an independent contractor just wrapped it through my basement. These guys took the time put the gas-lines inside the ceiling and floors in order to hide it and never charged me for it. I don't think you will be disappointed.

I don't usually write reviews but I feel that this must be said. I have used this company for 5…read moredifferent projects. The first three went very well. The crews that were here was quite good. the last two projects did not go well. The crews were not the same caliber as the first three crews. The problems with the fourth project was retified by the company. The last project that was done, it was clear that the crew didn't know what they were doing as far as the roof vents was concerned. I talked was the manager, Eric about the problem and he said that it would be a week before they could take care of the problem. That has been over 2 months. I had a technician come out a few days ago about another issue and he said he would let Eric know about the original issue that has not been addressed, still no response. I kind of feel like I'm dealing with a used car lot salesman that as soon as they get paid, They don't offer no assistance. The response that I got from Eric over two months ago was he wished that he hadn't taken on this job because they don't do roof vents on my type of roof. Well, he took the money and now I am left with this mess. If anyone needs to see pictures, I can provide.

We chose Expert Air Control to put air conditioning in our house because they listened to what we…read moreneeded, impressed us with knowledge of their products and gave us options to make the best decision. The person that came to our house for the estimate has experience with HVAC installations and performed a thorough assessment of our residence to determine the HVAC size required. The bid documents were very detailed compared to other vendors and made the decision process easier. The price of work fell in the middle of all the bids we received from other contractors. On the day of the installation, we received a text that they were on the way and everyone arrived on time. The process of removing the old equipment and replacing it with new went very well. The work took two days and the entire time, everyone was professional and respectful of our property. Drop cloths were placed to protect the floors and no construction debris was left afterward where the work was done. The conduits, pipes, wires and access holes were well crafted/positioned and look very good. Kudos to Juan and Jayden for a great job. The electrical contractor was very thorough and their work also looked great. During the entire process, the attitude of the staff was very good and the team worked well together. At the end of day 2, the new HVAC units were turned on. We were given a "walk through" of the work that was done, and what to expect. We were provided with all the manuals and other paperwork for the new system. This contractor has finance options available, including a 0% interest loan. (Contact Expert Air for more info.) I have only good things to say from this experience.

I bought a generator and this company installed it, they came to my home for 2 different service…read morerequests after installation. First of all, I NEVER received any instruction from the people who worked on the install and when it was completed the guy couldn't get away fast enough, I walked him to his car attempting to obtain some instruction and information how the system worked, he was in a hurry to catch ferry off the island. They left garbage behind for me to clean up. Today Wes a technician responded to a 2nd service call from me. He projected intimidation arrogance toward me a single elderly woman, he attempted to dominate the conversation not allowing me to speak my concerns, he ridiculed me, degraded me and when he started mocking me, I had had enough. I did not feel safe or comfortable around him, he told me in no uncertain words that he was tired of me wasting his and the companys time. I did report this to the owner Robby who of course defended Wes! He did say he would speak to him!

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.