Installation went well, but created leaking condensate water on the floor. I asked for a warranty repair this summer but heard nothing for a couple weeks. Finally called and got it scheduled and completed. On other occasions I have inquired via email and they have and continue to be non responsive. Sales agent was dismissive of a concern I raised about unit freezing up last winter. Finally, upon heating system installation completion they ask you to sign a standard maintenance agreement but all it essentially says is "here are our prices if you need a service call, and by the way, prices are subject to change." There is no customer benefit unless you negotiate one. read more

Narrows Heating & AC - Improper installation: Leaking condensate drainage to floor. - Heating & Air Conditioning/HVAC Near Me - Tacoma, Washington

I made an appointment to have my furnace repaired/serviced and was given a two-hour appointment window. Technician never called and never showed. Complete waste of my day. read more

This is a continuation of previous review as I had work performed and motor replaced and was still not working and search found a zapped mouse in the outside heat pump control circuitry and blew a capacitor another 100. 2000 dollars experience. read more

After 2 visits and waiting for 2 months, I still have a heat pump that needs to be serviced, so am going with another company. They don't return calls or follow up when the technician says the office person will call or email me later that day. They also don't communicate important information with their technicians, including not giving pictures taken by the first person to the second person who came to my house. read more

We have used Narrow Heating & AC for years. The staff, office and technicians have all been SO professional and helpful. I enjoy how all aspects are explained. This morning I spoke to Heather on the phone. Not only was she very friendly, she also sent a manual on a piece of equipment we need. That IS customer service. Their work is always A1. Very dependable. read more

These guys recently installed a tankless water heater in my home. I will do a pro/con review. Here's the pro's: --Their bid beat Home Depot --Chris was very professional, and wore a mask --Chris was very knowledgeable about tankless water heaters --They completed the install quickly when they got here. --They are recommended by PSE to install tankless water heaters. Here's the cons: --They only install Navien Tankless Water heaters --They took about a month to actually get to my home to set up the water heater. (Mine was old, but still working). --They left a bolt untightened when they left. It caused gas to leak. I had to call PSE out to tighten the bolt and stop the leak. read more

My last post about Narrows Heating & AC in 2014 was very positive, years later I needed to call for service again. My old AC unit finally gave up after years of keeping up with a full-on western exposure. With the age of my equipment, I made the decision to replace my heating and cooling system. Chris from Narrows Heating & AC gave me a couple of options for replacement that was easy to understand. The install of the equipment went easy and the new system is working great! I never knew I wanted to control my heating/AC unit with my phone, but I like the idea I can turn the AC or heat back on from the airport after a vacation! Great service!! read more

Narrows Heating removed the old oil-burning furnace at my house, and installed a more environmentally-friendly heat pump system. When Chris came to give an estimate, I was impressed that he focused on matching the new system to the size of my house. There was no pressure to buy something bigger or better. It was just-the-right size. And they took care of the paperwork to get the rebate from the Tacoma Power company. The installation team completed the task in just two days and kept me informed every step of the way. The old furnace system would rumble and shake when it was running. The new heat pump system is whisper-quiet indoors, and barely noticeable outside too. And the AC works great! Thanks guys. read more

Narrows Heating did a fabulous job installing our heat pump and 3 split units this week. They were professional, early (all 3 days!) and were polite. They wore masks and tidied up after each day. We wouldn't hesitate to recommend them to others. read more

I use Neroes heating probably about three years ago to put two ductless units in the duplex I owned. It made a huge difference for heating but most especially for cooling. They did a great job. Good price. I'm calling them again to look at putting a unit In the home I just bought. read more

When we decided to (finally!) install air conditioning in our hundred year old home, we got three bids, all from highly rated local companies. Chris really stood out during the bid process. He was masked, knowledgeable, and not at all pushy. In fact, his bid was so good that we went ahead and replaced our furnace at the same time. The install couldn't have gone more smoothly. The Narrows team was extremely professional; they worked quickly, quietly, and cleanly. We are very, very happy with the new system. I'd recommend Narrows to anyone. read more

We have used Narrows Heating for several years after having them install a heat / cool pump over 10 years ago. We have them come out every year for a tuneup and they are always on time. The employees are all friendly and professional and do a great job. Love these guys. read more

I purchased three installed (ductless heating and a.c.) systems from NARROWS HEATING AND A.C. last feb. 2018 This was a mistake. The installation took two days and was very well done. Since then it has been a night mare the techs. they sent did not know how to program the system and what they did was incorrect. The people I consulted with in the office would not take a complaint the techs. they sent would not leave a report of their activity so I started contacting Mitsubishi Tech. Support, it took all of three five minute tele. conversations to have the systems running the way they were dessighnned. I WILL NOT PURCHASE ANY TYPE OF SERVICE OR PRODUCT FROM ( NARROWS HEATING AND A.C.) WILLIAM B. GIG HARBOR read more

Not only was this company professional, but their staff is all amazing as well. So helpful and informative, it was like having family over. I was also impressed that they went through the trouble to find us discounts and rebates us or even they didn't know about. They really do keep up with anything and anything that can help their customers. The entire process was surprisingly fast, they dont mess around and know people need their heat. Thanks again Narrows heating read more

We had our 30 year old furnace replaced, also added an AC unit. We got three separate bids, they were all very close in price. We went with the Narrows because our neighbor used them for an HVAC replacement as well. It was reassuring to able to see their work prior to our install. Chris and the whole team were a pleasure to work with, answered my numerous questions. They did a very nice job with the install, and left my garage and side yard spotless. Note that it did take a few weeks to get all the equipment, due to supply shortages. If you are on the fence about replacement, I would do it sooner rather than later, and not wait until the next extreme weather event. read more

Chris and his team installed a central air system for us. Great communication and prompt installation. Probably not the least expensive but professional service is well worth it. read more

We had several companies come to our home to give us estimates for a new furnace and heat pump with ac. None of them gave us the confidence to go ahead until Narrows Heating. From the initial estimate through installation they were capable, professional and just really nice. They're also approved by the City of Tacoma if you are using the city's no interest loan program. read more

This spring (2021) we decided to update our heating system, and add air conditioning to our house. We met with 6 contractors over a 3 week period, and eventually decided to install a heat pump with ductless mini splits. Chris from Narrows Heating and AC was the last to interview, and we were glad we waited. His estimate not only was the lowest, but it included top of the line Mitsubishi equipment. He took care of all permits and all paper work related to the rebates that were available. I was delighted that the installation went as smoothly as our meetings with Chris. The crew arrived on time, were courteous, cleaned up, and did an exceptional job explaining how to operate the remote controls. Best of all, our new system is very quiet and does a wonderful job cooling our house. read more

Did a great job on my ductless heat pump install. Did a quick job on the appraisal was punctual and didn't pressure. The installers were skilled and knew the system well. read more

Everyone on the Narrows Heating team are so knowledgeable, professional and take such pride in their work. They know their product, which really impressed me. I would recommend them to everyone I know. read more

We had some performance issues with out heat pump/furnace. Theodore came to diagnose the problem and found that we needed a new motor and blade. When I called to schedule the repair, Gretchen said she would work with the supplier to see if it could be covered under warranty. We had no idea that it was even close to the warranty period. She was able to make that work for us, saving us about a thousand dollars. Theodore did the work very timely and professional. We are so pleased with Narrows Heating and their helpful, professional staff. read more

Install and turn up was really professional and efficient, great team of installers and technicians. However follow up service is terrible. They allow a disgruntled employee at the service desk to decide who gets service or not. I had a misunderstanding re invoice and got a repair done locally in Auburn and now Narrows refused my next service call request as I still wanted to do business with Narrows. Also suggested I go elsewhere, and hung up in my face, not really good for their business but it's their call. read more

From the start up to the installation, I would have given them a Excellent rating. The electrician, who could not read the breaker log on the electric panel, lowered the score from a 5 to a 2.1. The electrician also seriously soiled two of my walls, reset my timer without letting me know, and rather than flush mount the outlet, the atrocity he installed on the wall protrudes about 9 inches. The inspector confirmed that the electrician just didn't want to take the time to do a quality job, not to mention he pocketed my LED flashlight. I notified the sales person and he failed to get back to me in a day. I now lower their score to about 1.6. Also, when you realize you've accidentally walked off with someone's property, wouldn't you return it in at least a week? read more

Outstanding service, price, and professionalism. Narrows came highly recommended to us through an extremely reliable source. And we are very happy we called them for a thorough estimate. They do not try to sell you something you don't need, where other companies do. And they also help their customers get any rebates that are out there. I'll recommend Narrows to anyone looking for a local company who really does care about their customers. read more

Great customer service and follow through. They fixed my furnace quickly and exceeded my expectations!

Narrows Heating provided professional and efficient work. I love the ductless heat pump and the process was super easy.

Narrows installed our new Trane furnace and heat pump this week. From the first contact with Steve I felt like it would be a good experience. The team that came out for the 2 day job was very prompt, courteous, organized, professional and clean. They did each step with pride. Everything works perfectly! They also had the best price out of 3 bids. I would highly recommend this company. read more

We contacted four different HVAC contractors to evaluate an electric furnace (which was very loud) in a house we recently purchased and to make recommendations for repair or replacement. Each of the three contractors who preceded Narrows Heating & AC said that the electric furnace was too big for the space and that it should be replaced with a heat pump or ductless system. When Chris Calhoun from Narrows came out he said that he would recommend against such an expenditure at this time; that the furnace is only five years old and all that needs to be done to address the sound is to increase the size of the ductwork from 4" to 6" ducts - he even explained how I could do this myself. Needless to say, Chris saved us thousands of dollars. When I thanked him for his honesty he said that Narrows is a small family business and is about building relationships; that he could not in good conscience recommend that we change our current system when what we have is perfectly fine. Although we did not use Narrows this time we will certainly turn to the company in the future and recommend to friends. I was incredibly impressed by Chris' knowledge and honesty. I wish more companies would follow Narrow's lead. read more

This is not a good review or a good look for them..... We purchased a house/closed 10/27/17 and found out in 1 day the heating system was in adequate and under sized...all wrong. On 11/8/17 Narrows came out and looked at the house along with 4 other companys for bids. We received the bid on 11/13/17, We chose Narrows...They let us know after we accepted and went thru the whole process that is wasnt going to be till December 18th-23rd install that they could come out...THATS 34 DAYS to wait...we have no heat and its 40 degrees in the house.....So on December 9th Satuday, 9 days before installation, we get an email that they were cancelling us due to everyone wanting to take a vaca......I was pissed beyond belief called him screaming are u kidding me..then he told Steve that they just landed a commercial contract in Seattle..so which is it??...meanwhile we are at almost 2 months with no heat and have to start the process all over as our bids now are void and our house is 3200 square feet and 115 feet long..What a bunch of schmucks....DONT DO IT PEOPLE........ read more

Narrows installed our new Mitsubishi mini split heat pump just in time for the hot weather this summer at our weekend home in Vaughn. Chris was super accommodating and fit us in early because of a cancellation. The installers were also very accommodating and happily satisfied our specific requests. They did an excellent job on the installation and left the area spotless. In addition, their quote was considerably less than the two other quotes I got. Too early to tell about reliability but I went with Mitsubishi because they have the best reviews so time will tell. read more

Just had a Mitsubishi Ductless Heat Pump installed By Narrows and couldn't be more pleased. From the bid/estimate by Chris to the clean-up by the installation team on completion, they were a class act. They also had the best price among 4 contractors that bid the job. I highly recommend them and would not hesitate to use Narrows Heating & AC again read more

We chose Narrows to install a Trane furnace and heat pump in our 2600 sf home. Their bid was one of 3 that were all very close. The other 2 wanted to put the heat pump unit where our old broken one had been - which would have made a lot of noise outside our bedroom windows. The Narrows rep thought it through and proposed installing it on the opposite side of the house. Next, at my request they professionally cleaned our air ducts to get rid of construction dust from our remodel. Their installers were highly professional, then another professional spent time giving me a walk-through, explaining how to operate the system and do customer-level cleaning of the electronic thermostat and air purification features. We have been completely happy in the 5 years since Narrows installed our system. Service calls for regular maintenance have been handled promptly and economically. What I like about Narrows is that they are big enough to have a depth of personnel but not so big that you get lost in the throngs responding to radio ads. I will never look anywhere else. read more

After having a bad experience with another heating company, I found Narrows Heating to be a dream to work with! Narrows quickly fixed a problem on my furnace and their staff were friendly and helpful. Great company. If need be (and hopefully not until I need to replace my furnace due to age), I'd go back to Narrows. read more

These guys are fantastic. Our furnace went out last week and they were able to get a new one installed within 24 hours since the temperature was dropping into the twenties at night. They worked with us to save money and stayed within our budget. I would highly recommend them. read more

Called and spoke to a woman that answered the phone. The tone in her voice told me she was not interested in my business. I felt like I was bothering her just by calling. I made the appointment anyway, I had no heat. They arrived late, they did get my heat on. I told the repair guy " the woman who answers your business's phone is most likely driving business away" He told me she was the owner and he's hear that complaint before. So I will take all future business elsewhere then. read more