Big 5 did a good job on promotional items this Christmas season. Good enough for me to visit its…read morestore multiple times in the last 2 weeks. I was able to find items on sale with price clearly marked. There was only one assistant in the shoes section the last few times I stopped in and I usually see a customer or two waiting to be served. The check-out line on the other hand is getting better. I no longer have to print out the coupon sheet as I used too. The clerk can scan the barcode on my phone and it works for all items that are on sale that day. Too bad their system only allows one coupon per transaction which is intentional I'm sure.

Great service and I'm really glad they have more sporting goods than housewares kind of stuff…read more We will for sure be back to get some baseball and camping gear.

I visited this store for the first time a couple of weeks ago to get a Mexico jersey, Fred the…read moreowner has such a warm and amazing heart. He hooked me up right and has a wide variety of soccer jerseys. I felt like a kid walking inside the store and being so excited to pick up my jersey. I will definitely be coming back here to get my Portugal and Liverpool jerseys next! I highly recommend you get all your soccer gear here with the amazing prices and warm welcoming to this lovely store.

Just bought some cleats from Fred. What an amazing person he helped me with my exact needs and was…read moresuper helpful !

Stopped in to replenish some ammo and check out a few sale items. The staff here are always helpful…read moreand professional. They had the Federal ammunition I was looking for and a new one I have not tried out yet but am eager to check out. The process is perfect and I appreciate their professionalism and adherence to protocols necessary to obtain such a purchase. Good value and top notch customer service. Highly recommended

I purchased a brand new fishing rod from this Turner's Outdoorsman location. Within the first 20…read moreminutes of normal use on my very first trip, the rod blank structurally snapped. It was completely defective out of the box. I brought the broken rod and the receipt back to the store immediately to request a simple exchange or refund for defective gear. Instead of honoring a standard exchange for a broken item, the store manager refused to refund or replace it, and instead tried to offer me a 50% discount to buy a completely new rod. I asked him how he could possibly ask me to spend even more money on the exact same product when the first one failed immediately. I told him they should be giving me a new product or refunding my money, and that their refusal was in direct violation of California consumer protection laws. When I asked him if he was really going to make me go through the entire official dispute process over a defective item rather than just doing the right thing, he looked right at me and said, "Yes". Per California Civil Code Section 1723, this store failed to print any restrictive return policy on my receipt. Furthermore, under California's Song-Beverly Consumer Warranty Act, all retail items carry a mandatory "implied warranty of merchantability" ensuring they are fit for their ordinary purpose. A rod snapping in 20 minutes fundamentally breaches state law, and trying to upsell a victim of a defective product is unacceptable corporate behavior. Buyers beware: Turner's will gladly take your money but will refuse to back up defective products, completely violating state retail laws. If your gear breaks immediately, expect a manager who tries to use it as an opportunity to sell you another item instead of helping you. I am officially filing complaints with the California Attorney General and the BBB, and letting my credit card company handle them via a chargeback. Avoid this location.

My husband and I visited the store and had a very disappointing experience. While he was trying on…read morean $80 pair of slides, the associate approached him and asked whether the socks my husband was wearing belonged to the store. His tone and facial expression clearly implied that he thought we had taken merchandise without asking. The socks were my husband's own socks, and the entire interaction felt rude, condescending, and completely inappropriate. They don't even sell the same brand socks at the store. Rather than providing customer service, the associate made him feel accused and uncomfortable while shopping. Customer service training should include basic professionalism and respect. Unfortunately, this experience left a very negative impression.

Service is amazing. Abby, Lisa C. & Henry Truly Rock~…read more Highly recommend all to come in even if you don't hike~

This Bass Pro Shop feels like it's out in the middle of nowhere. Even though it's sort of in a…read morestrip mall, there aren't any other good stores to shop at. If you've never been in a Bass Pro Shop, it's all hunting and fishing gear. They sell guns, fishing poles, men's and women's clothing, and everything else you would need in terms of outdoor gear at affordable prices. The store is decorated with a bunch of taxidermies throughout. A lot of busts on the wall, near the entrance. Staff greet you at the entrance. They are available at the various counters throughout the store, and at the registers. There's plenty of free parking.

This is a smaller Cabela's location and given that it's a great location still…read more However. Whoever was working the guns with the dark hair and the trimmed dark beard working mainly the left side was a jerk. He didn't seem like he wanted to be there nor cared about anything. I asked him about the gen 5 glocks and he cut me off to say all glocks are illegal to sell in CA. Not what I was asking about and also false. I then was trying to inquire about a Ruger mark 4 and he was rude about how they have them but won't sell them but can order them. I still don't understand what he meant other than out of stock maybe? Anyway. Another customer came up behind me and asked this man a question and he scolded the customer and said he was with me, he was not and dragged me into it for some reason. He eventually got rid of the prospect and I proceeded to tell him I didn't want or need his help and to help the man he ignored. Instead he called up the next person in queue. Ironically enough, an employee was going off on a phone or radio about giving the best customer satisfaction possible lol. I almost said something to him but he was so hyped and happy, unlike mr grumps at the gun counter. Aside from that and what drove me away from purchasing a new firearm that day, the guys working Ammo and the fishing department were amazing. They really showed their knowledge and were a pleasure to work with. I will be back because of them, but maybe sticking to rifle supply for gun purchases.

I went into Road Runner on Tuesday to buy a pair of cross training shoes. I was paired with Gary,…read morewho was in training. I left with a pair of Reebok's. I got home that day realizing the fit was too narrow/tight for my high arched feet and made the decision to rerun the shoes. I went into road runner the next day, Wednesday, to return the shoes. (mind you I did not buy the membership because it was $19.99(?) plus $49.99 annually on top of the already $160 shoes.) This is when I was told by a manager named Alexis, that I had worn the shoes - when I in fact had NOT worn the shoes besides trying them on in store- and he wasn't going to give me my money back. I told him that he was wrong and needed to give me my money back. He gave me my money back very reluctantly ensuring me he didn't believe me. He told me he remembered me "not buying the membership" and that he remembered the shoes being clean and unworn on Tuesday. I left the store in tears over the interaction. Later, once I had calmed down, I realized I had taken photos of the shoes in store on Tuesday prior to buying them. It came to my realization that Gary and Alexis had sold me the floor sample shoe without telling me and then proceeded to blame me for the shoes being worn. After being treated so poorly, I will never be going back to road runner.

Watch out for the scam! The associate told me that I could get free membership for one year and I…read morespecifically asked him if it would be automatically renewed and he said no. That's a lie! They wanted to charge me $49.99 for membership when I don't even shop there. If you shop there, go check your bank statements because it's likely that you've been charged for membership

This store always has some great deals, especially if you join their rewards program we get lots of…read morecoupons! Staff is very friendly. The store is just a little hard to shop at cause everything's really cramped and sometimes it is hard to find someone to help you. But otherwise I would say it's a great little hidden gem to find some good tennis shoes or snow gear!

On 9/11 Looked up online to see the opening times for a Friday - saw that it was 9.30am, perfect I…read morethought, I will drive 15 mins out of my way to pick up bait before we get the boat to Catalina island. Arrive at 9.45, the sign posted states 9.30 opening hours, but the door is locked. The guy at the register ignores me, I knock, he ignore more, I knock again and he comes to the door states that they are closed. I ask about the sign and he tells me "I don't know what to tell you, we are closed". It would be useful for them to update their hours online and on the store signage.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

I arrived on a Friday morning looking to buy an entry level bowling ball. I met Alex, who answered…read moreevery question that I had, and also provided excellent service. I ended up buying a Rhino ball and Alex was able to drill the holes for me right then and there. I recommend this store and will return for any of my other bowling needs.

Huge shoutout to Jeff! My girlfriends and I walked in just to "window shop" for bowling balls, and…read morewe walked out with exactly what we wanted. Being girly girls, our only real priority was finding the right colors (priorities, right? haha). We're just looking for a fun way to stay active and grow old together, and Jeff totally got that. He was so patient and accommodating that it was a total no-brainer to buy from him on the spot. The experience was so good (and fun) that our husbands went in the following week to get their balls, too! Although they were ok with house balls! The prices are on par with what you'd find online, but you get the bonus of having an expert help you pick the right weight and custom-drill everything to fit your fingers within less than 20 mins. FREE personalization, too! Added value for sure! Thanks for making it so easy and seamless for us, Jeff!

No good deed goes unpunished, hate to say it but never a more accurate phrase, especially in this…read morecase. Trying to support a female-owned small business and it backfires. Brought 66 small items to be embroidered on a Monday, was told by the owner, Kim, that she could have half done by Thursday, and likely all of it done by Saturday. On Friday I hadn't heard anything so I called for an update, was told they should all be done over the weekend, and I expected to pick up on Monday. Monday, I call and leave a message, no response, Tuesday I call and leave a message, no response, Wednesday I go to the store, doors locked, called again and left a VM, again no answer.. on Thursday, I go to the store again, a nice gentleman tells me she is out of town and knows nothing about my order. He looked around to see if he could find the items, supposedly he could not until I stated that if he could find them, despite the state of progress, I would take them. Voilà, he found them, in the same box I delivered them in and of course not one item had been embroidered. Needless to say, I am completely dissatisfied, not only because these items are for a local school who are in the middle of their softball season, but because now I have lost two weeks trusting someone who spoke so passionately about their love of softball and the need for a business like hers. Note to owner, since she won't return phone calls, don't take on a job you can't deliver on, don't give unrealistic timelines, and most importantly, don't ghost your patrons when they are looking for answers. So sorry this did not work out, I really wanted to like and support this small business..

A few weeks ago my son - who is 8 - decided that he wanted to play catch. So, I went digging in our…read moregarage and found my old baseball glove and my dad's old glove (we have like four gloves). My dad played baseball in High school and throughout his twenties, I only played in little league. It's not like we were/ are pros or anything. Anyways, these two gloves are older. After a couple of weeks of playing catch with my son and wife our gloves started to come apart. So, I googled see how much a new glove is. Come to find out an adult glove similar to what I am using, is expensive, or at least more than I'm willing to pay for catch... So, I decided to re-lace my gloves and get them reconditioned. After another quick search on google I found "The Softball Group", just down the street and open for appointment only. I spoke to the owner Kim and she is great! She is very knowledgeable and was excited to see my old gloves in such good condition. There was some leather damage in my dad's glove and she told me they should be able to repair it but it would take a little more time. I was ok with that and told her no rush. A few days later she gave me a call and told me they were ready to be picked up. I got to her shop and I was amazed on how good they looked. Both gloves were re-laced, a new piece of leather replaced the ripped piece so that the glove could be adjusted for size and the leather was treated. She also told me she did some research and that my dad's glove, was originally sold back in 1960/1961 and he bought my glove in the early 80s. Which makes them respectively 60 and 34 years old. Wow! I ended up playing catch with my wife that night and my Dad's second glove that she uses started to come apart... Oh my god!!! The next day I called Kim up and arranged a time to drop off that glove. It was ready the next day! She also did some research on that glove and it was originally from 1970, so it's about 50 years old, she also told me how to care for them to ensure their longevity. Kim's very responsive to both emails and phone calls. Her team does a great job and has a high level of attention to detail! She is a true enthusiast, extremely knowledge, easy to talk to and spends time with her customers to ensure they get what they need. She really went above and beyond! I'm sure we will be back as soon as my wife digs out her dad's gloves... I highly recommend The Softball Group to anyone in need of softball/baseball products, services or advise!