I came here in September 2026 to look for a cat and was immediately impressed with the size and cleanliness of their main building, as well as the friendliness and helpfulness of the staff. Everyone answered my questions as best they could, and the transparency they displayed was unique. If you have questions about a cat or dog, they will pull up all the information they have - good, bad, and ugly - to help inform your decision. One staff member shared that their better-behaved animals are the ones that are out in the public at places such as PetSmart and Pet Supplies Plus. That makes perfect sense, and the staff at those secondary places can give you even more information as to their behavior. This place is doing a tremendous service to the community, and I am proud to be a supporter of their efforts. read more

I adopted a Bloodhound Mix born at the facility on December 24, 2025 at the Carrollton TX location. They named him Steele, but, he was renamed Blade. He is an Awesome puppy!! He is a Bloodhound Dane Mix! This is my second time rescuing an animal here. Years ago, I got a cat from the location, they named Brandy, and I changed to Dax (from Star Trek). There are many got dogs and cats waiting for there permanent home. Definitely go by and take a look. read more

I trained to be a foster for pets awaiting transportation and pets waiting for their forever homes. The support with Operation Kindness is so helpful. If I have a question, I have a way to reach someone to help with advice ASAP or next day, depending on my needs and the foster pet's needs. Such a great program. read more

Operation Kindness - Romeo Jack - Tails for Transport. He is a lovely dog. 3 - Animal Shelters Near Me - Carrollton, Texas

Such a perfect place to adopt cats or dogs. There is such a wide range of dogs and such a perfect place to spend time or take a dog out for a walk. They are so cute. Loved how someone walked us through but it was weird once we stepped in everyone was staring at us even the individual who were adopting a dog. But it was such a warming experience to see all the cute dogs read more

Operation Kindness - Animal Shelters Near Me - Carrollton, Texas

I adopted my dog from Operation Kindness and am extremely disappointed with my experience. Before and after adoption, I specifically asked about the lumps on my dog's body on multiple occasions. I was told they were simply fatty pockets and not a concern. Because of those assurances, I trusted that there was no serious underlying issue. Unfortunately, after my dog began experiencing serious symptoms, he was taken to a veterinarian and then a surgeon, where we learned he actually had hernias that required emergency surgery. The hernias had become severe enough to affect his bladder and bowels. Even more concerning, the surgeon believes the condition had likely been present for a long time. I was also never informed that a previous hernia repair had a high risk of failure. Had I been given complete information about his medical history and the risks involved, I would have monitored him differently and sought treatment sooner. I understand that rescues cannot predict every medical outcome, but adopters deserve accurate information and full disclosure about an animal's health. Being told multiple times that these lumps were fatty tissue when they were actually hernias has caused my family significant emotional distress, unexpected veterinary expenses, and put our dog's health at risk. I hope Operation Kindness takes steps to improve communication and medical transparency so future adopters can make informed decisions and pets can receive the care they need before conditions become emergencies. read more

Adopted a puppy from them and also get my dogs vaccines done through them. All super easy to work with! Very cost effective! Great people doing great work. read more

Operation Kindness - Animal Shelters Near Me - Carrollton, Texas

BEWARE: This Shelter Spays/Neuters Puppies as Young as 6 Weeks Old I'm writing this with a heavy heart--not to attack, but to raise awareness about a practice at Operation Kindness that deeply concerns me. My intention is compassion for the animals, respect for adopters, and transparency for the public. Operation Kindness' primary focus seems to be population control, and while that goal matters, the way they pursue it can come at the expense of a puppy's well-being. They routinely spay and neuter puppies as young as six weeks old, without fully considering the adopter's intentions or the long-term health needs of the puppy. They even labeled my foster puppy as "cryptorchid," despite the fact that you cannot reliably diagnose cryptorchidism at six weeks old--the testicles often descend much later. I pleaded repeatedly with their medical manager to delay my foster's neuter until he was older and safer for the procedure. My only goal was to give him a healthy, loving, and stable life. I wasn't asking for anything extreme--I offered to: Sign a delayed-neuter contract Make a donation Adopt my foster before any surgery Pay out of pocket for neutering him at the appropriate age Even bring in a lawyer to draw up a binding agreement But every single compromise I proposed was refused. Instead of working with someone fully committed to adopting and caring for this puppy, they insisted on sending him into surgery at just six weeks old. Their medical manager, Katie, repeatedly dismissed my concerns, telling me that early neuter has no negative effects and that no scientific research says otherwise--despite the many legitimate peer-reviewed studies I've personally found that outline potential risks. In the end, I had no choice but to allow them to neuter my foster if I wanted to adopt him. I love my dog, and I would do anything for him, but their rigid policies and refusal to consider his individual needs felt unethical and cruel. I have always believed in adopting--every dog deserves a chance and has a beautiful soul. But this experience has made me rethink ever adopting a puppy from a shelter that practices such extreme early-age sterilization. I will no longer donate to Operation Kindness or support their organization. I'm sharing this because the public deserves to be aware, and because puppies--especially those as young as six weeks old--deserve better. read more

OMG! I have never been in an environment where I felt more like than at Operation Kindness located at 1771 Terre Colony Court, Dalllas TX 75212. I was there to get my fur baby spayed in a little emotional. The work that these people do is a ministry to pets! Thank you so much for making Sushi Kai and I feel so comfortable and loved! read more

See all

A Truly Wonderful Place to Volunteer! Operation Kindness is such a special organization! Every time I volunteer here, I'm reminded of how kind, professional, and genuinely caring the staff are. They always make me feel appreciated and welcome, and it's clear how much love and dedication they put into helping every animal that comes through their doors. I've had the joy of helping with a variety of activities -- from assisting under-socialized dogs and walking pups, to registering at the Texas United Conference and volunteering at the Pet Pantry. Every experience has been incredibly rewarding and meaningful. The environment at Operation Kindness is warm and uplifting. You can truly feel that everyone is working together to make a difference in the lives of animals and the people who love them. I always look forward to coming back -- it's a place filled with heart, purpose, and compassion. Thank you, Operation Kindness, for all that you do for the animals and volunteers alike! read more

Great organization and they do great things for the community! I came here to volunteer through work and I learned more than I ever knew about them... While they do adopt dogs and cats that they have rescued in partnership with local municipal shelters, they also run an operation where they try to prevent people from having to surrender their pets over throngs like financial reason and behavioral issues etc. these folks can and are willing to help! read more

Operation Kindness - Animal Shelters Near Me - Carrollton, Texas

We picked up our adorable puppy (now named Kismet) here and couldn't be happier. The dogs are well cared for and the volunteers provide so much help and care to help you feel supported. As a first time dog owner it was very very daunting. I appreciated how volunteers walked me through how much work it is to have a puppy and made sure I came away with the right decision. Our family is so happy with this new member! I also helped my friend adopt her dog here. Would highly recommend. Some awesome bonus reasons are: 1) the packet you get includes really helpful instructions and tips for first time dog owners. They also included a neat 25% off first time coupon and a list of vets that are partnered with them. In the first two weeks, if the pup is sick, you can bring him/her back to receive treatment. I felt like we weren't jumping off the deep end but felt guided each step. 2) facility is very clean and they have a dog mannerism tags on each cage so you know how mannered they are 3) I loved the advice the volunteers gave. They were wonderful and helpful. At one point a volunteer was reminding us how huge of a responsibility a pup was. It's true -- they want to make sure YOU'RE prepared and the pup is going to a loving home as well. Would recommend if you see a dog you want, GET IT. They rotate very quickly! Within half an afternoon one of the sought out dogs was adopted very quickly when I was helping my friend adopt hers. read more

Operation Kindness - Animal Shelters Near Me - Carrollton, Texas

See all

Had some unwanted cat food to donate. They were more than happy to receive it and made the process easy.

Top notch experience which started with Kennedy on the telephone. My dog passed away in July. I had many items to donate such as a car seat, a dog sofa, baby gates, clothes, leashes, blankets, pads and cans of prescription food etc - Kennedy said c'mon on over. I was immediately greeted and a volunteer helped me carry in all the items. What a wonderful experience and organization. Thank you for doing the heavy lifting to save our furries. Thank you! read more

I talked to Tonya today about food pickup and she was awesome. 10 stars to her and operation kindness. I've been going there for years and it's always a blessing. Thank you Tonya for everything. God bless you all and your families read more

My first experience with this animal rescue was met with a 2 hour ordeal to foster with the hopes to adopt a female puppy. I was told she was to be spayed at the young age of 2 months. They had scheduled with me this to be done at 7 weeks. I have been aware of this practice of spaying so young in many of the animal shelters to keep the cycle from getting out of control of strays. puppy mills, animals never retrieved, ect. I have issues with wanting to adopt a puppy that is so young having this procedure, that may cause issues, such as development of bones and organs, urinary incontinence, and other problems. This rescue provides many things for best outcome of these animals, no doubt! Why would they spay an animal, before what is recommended 6 plus months, and the animal may experience health issues through its life? I doubt many who are adopting are aware of this medical practice and may be bringing home a pet that will have future medical expenses and the heartache of a sick animal. I was dismissed in wanting to put off this procedure for longer, with the understanding of bringing her back for the procedure a few months later in writing. I could not even talk to a vet or anyone to reason with them. There is nothing Kind in this operation what they are doing to these puppies, only to set them up for future health problems. Most people would want to know what they are committing to when adopting. Makes me very sad when I took her back, she would of had a beautiful life in our home read more

I volunteered there today and it was so much fun and such an amazing experience. The staff is so friendly and very caring for the animals. They have very specific guidelines and their cats and dog areas are fully stocked. They have a great routine for the pets. You can foster donate or adopt from there. read more

See all

This is an amazing animal shelter the cats and dogs are so sweet. I love this organization and that it's no-kill, way more cats and dogs are in the world because of Operation Kindness . read more

I'm a cat lover and it pains me to just see them all locked up in kennels. They just look so sad. I'm glad it's a no kill shelter but it DEFINITELY gave me Petland vibes. I've been to the humane society in dallas and all the cats roam free and full of energy. They section off sick cats, teenage cats, kittens in big rooms but also just let a lot of cats wander free for you to interact with. I'd check them out if you wanted a better cat experience. read more

Find a sweet abandoned dog wandering in my alley today and spent time to fill out a form to try and help him and find a good home for him only to get the following cold response. "Operation Kindness is not a stray-hold facility, so we cannot accept stray, abandoned or dumped animals." It's much harder to help animals than I would have thought. I guess my definition of "Kindness" is not correct. read more

This is place is awesome. If your wanting to find a new pet . This shelter is amazing lots of loving cats and dogs. The shelter is very well maintained. You can browse around to the different rooms and see all the available cats . The volunteer opportunities are endless here. Everyone was friendly and knowledgeable about each pet. So if your looking for a new friend stop on in. No kill shelter! read more

Operation Kindness - This is Scout aka Scott. What a sweetheart this guys is he had me at "meow ". - Animal Shelters Near Me - Carrollton, Texas

I love this organization. They take care of the pet cats and dogs. We got a dog from Operation Kindness before Covid, and still have her. Actually, my daughter stole her from me ha ha ha, but I see her all the time. So I am looking for either a cat or a dog. But I'm going to wait till I have the house organize some pet proof. And so if you're looking for a pet, this is absolutely a fun place to adopt, all the animals have the digital tracker they all get their shots and the people that work there try to get to know the animals so they can document the behaviors for the new owners. Give them a try you'll enjoy it. read more

Two years ago, our beloved fur baby passed away. Any pet lover knows how difficult this is to experience. It was especially hard on my husband because Jackson was his buddy. After a few years, we finally decided to give love to a new fur baby. I am a firm believer in adopting from shelters instead of buying from breeders. We didn't need a fancy breed, just one that needs a good home. I did a lot of research online of the various shelters. Profile after profile, I just didn't have that FEELING- the one in which you just know it would be a good fit. That is, until I logged onto the Operation Kindness website after many times and seeing a new doggie named Snowball. Her eyes in her photo just spoke to me. I promptly called and found that she was still available, so after work I headed over to meet her. The shelter was packed, which I loved seeing because that meant babies were finding homes for Christmas! The employees at the front desk were super friendly and while I filled out some paper work, she went to get Snowball so we could meet. Since it was so busy in the lobby, the gal took Snowball out and I followed. Now, Jackson was a trusting dog. Snowball, not so much. She came to me when I sat on the ground but she was weary of me, for sure. I felt sad, because I wanted to make sure we both liked each other. I gave her some treats and she warmed up some, but not much. That just made me more determined for her to love us. Ok, little doggy, you are getting a forever home! The employee and I sat down in the office and completed the paperwork and all information was given to me about her health. She was fighting a UTI and upper respiratory infection and was on antibiotics, and I assured the employee that I was absolutely fine with this. Off we went to her new home! I called my husband on the way home- he had no idea I was bringing home a pet that evening- and asked if he was ready to meet his new daughter. He was so thrilled! It has now been a month and a half since she came to live with us. She has completely opened up to us and her little personality is shining through her fear. We have renamed her Verda Belle and she is loving being totally spoiled, which she so deserves! Thank you, Operation Kindness, for rescuing her from the animal shelter right before they were going to put her down. She has brought so much joy to our lives! read more

Operation Kindness - Our new fur baby from Operation Kindness! - Animal Shelters Near Me - Carrollton, Texas

We got our dog from here and had a great experience! The place was so clean and all the workers were friendly and answered our many questions! read more

Super frustrating with this company. To start me and my wife visited this place to find our furry friend. My wife has adopted from here before so she new the routine. We found the puppy we wanted and mentioned we were going to come back the next day and get her. We looked on the page later that evening to see the puppy was no longer available. We called up there and they mentioned that someone came in and wanted to foster the dog which is perfectly fine. We understand that first come. A little upset, but we understood. My wife would check the website daily to see if there was any other puppy that caught her eye and boom. One showed up last night that we going to be going to an event. I got to the event 30 minutes early, before they ever started bringing the puppies out. They finally brought them out and they placed the one on the table that I was going for. It wasn't even 10AM yet and the event hadn't started. The person working came up and asked if I was looking and which I replied that I know exactly which dog I wanted and pointed. She mentioned that the dog is no longer available that while they were unloading, one of the workers said they would adopt that dog. I drove an hour and a half, was there 30 minutes before, was the first one that acquired about the dog, just to be told sorry one of the workers was adopting the dog. I was then told well good luck and try a little harder. I get if there was a dog that was left and didn't get adopted. To spend all this time to make sure I was first so I wouldn't lose another dog just to be told nope and try harder. Disappointed. read more

Wonderful staff helping animals survive in this world. Got my dog here. Easy processing. Very nice.

well, I used to love this place, but I recently adopted a little kitten about two months old. They failed to mention that they tell you that they do NOT test for feline aids or leukemia on the kittens under 6 months so they can sell sell sell. so I unknowingly brought this kitten into my home with my other animals and cats. places run by mostly kids might want to get better service at the main location as the kid volunteers at the pet stores, don't know a single thing. I pray and hope my cat does not test positive at home due to operation kindness negligence. they also had the audacity to tell me they get another cat. read more

I highly recommend Operation Kindness for your next adoption! Tara, my counselor, she was warm, friendly, and very knowledgeable. My furbaby took some time to trust me but when she did, we bonded strongly. She is the perfect companion for me and I'm so glad she rescued me! The facility was amazingly clean and well-run. I was also very pleased with the vet and the staff. I recommend them whole-heartedly! read more

Operation Kindness - Poppy has her throne - Animal Shelters Near Me - Carrollton, Texas

I've volunteered here and they treat their animals like royalty. I've also adopted 3 cats from here! The cats are all healthy and adorable. They do NOT KILL animals here. Everyone is super sweet and it's the cleanest shelter I've seen EVER. They really truly love the animals that are there. Never seen a kinder staff. Wish I had money enough to donate monthly :-( read more

See all

Our organization wanted to give back to the community and decided to dedicate our time at Operation Kindness. The staff were kind and helpful in training us how to read each animal's chart and what to do in each situation. The dogs and cats were all so cute and adorable. The dogs were thrilled to have guests over and we were allowed to walk the dogs on the trail. Some of the cats roam round free in their designated room and a few were playful. The kitten room was my favorite personally. They're cute and mew to get your attention. Operation Kindness is just a great organization and we're happy to hear they'll be expanding to include a larger medical unit. With the construction, be wary of parking. You'll have to park on the side of the road or in the next door office parking. read more

See all

I found my second kitty here who we love so much. staff was very kind and helpful, their facility is so clean and peaceful. I only saw the kitties but they seem very comfortable. i am only giving 4 stars because like other reviews, i was also unaware they did not test for feline leukemia or at least i wasn't made aware wether he was positive or negative. thank God he was negative because he could've put my other one at risk. they are also not very thorough with the adoption process, i thought it would've been more strict like asking if i have other pets or kids at home and if i plan to let him outside or not etc.. but maybe it was just me, not sure if they do that with everyone or not and im sure they want the animals adopted out which is understandable. regardless i am happy that everything turned out well. they care for the animals and facility with love and i would recommend them. thank you all! read more

Operation Kindness - my sweet man - Animal Shelters Near Me - Carrollton, Texas

Saw a beautiful dog named peso on 3/5. Couldn't adopt him because he had just been neutered. Went back today and saw a cute family looking at him. That s totally ok because I ended up with Creek (since renamed Tommy) and he is loving our household! Tara was so professional and helpful and I doubt I will ever have anything but rescue dogs from now on read more

See all

Thanks to Operation Kindness for my sweet babies. Earlier this year, my elder 18 year old dog had to be put to sleep, and I was too sad to get another dog, but wanted to have another furbaby to love. I saw a Facebook post, and fell in love with Salem. I adopted him just before I had wrist surgery this summer. He had had just had a leg amputated, and needed lots of love. We recovered healed our bodies and hearts together. He went from being scared and hiding, to a total cuddlebug. Next, was Roo(name changed to Samu), who was a big, older male. He and Salem made instant friends. Third and last, was Coconut(name changed to Shazi to match the boys names). She was also a recent amputee, and I was not sure if I could handle another kittie...but her photo kept popping in my mind, and I got her...All 3 are friends. Shazi is still a little scared, but lets me hold and pet her if I take my time. I love them all!!! read more

See all

Have to pay and make an appointment in order to surrender a kitten that wasnt even mine i had found it out on the street.

This place is a huge rip off, they said I had to adopt two dogs full price because they were "bonded". They didn't bother to even groom these poor doggies, plus they came with Kennel Cough and got my other dog sick costing me an additional $180. Oh and to top it all of the "bonded" dogs don't even like each other. This place is a scam!! I will be taking legal matters to deal with them!! read more

Went for their Dog Day Afternoon event on 09.30.17! It was easy to distinguish who was a Volunteer at the event & who was a guest. The staff were super friendly & helpful! There were so many puppies up for adoption. There were so many free treats. There was free microchipping. There was a dog psychic. They have trails in the back where you can take your dog on a mini adventure. It was clean. You can tell they really care for the animals they see. My Brodie was spoiled by everyone! We can't wait for the next one :) read more

Operation Kindness - 09.30.17 Operation Kindness Dog Day Afternoon 2017 - Animal Shelters Near Me - Carrollton, Texas

Newly updated since I last visited with my family, very clean and had a secure check-in system for visitors. Was looking for a little companion and found the best one for me! Known as "Curious", he was properly treated and monitored during the de-worming and vaccinations. I received all of his paperwork and dog tags for Operation Kindness. The staff was very kind, allowed my family and I to play with him before signing paperwork. The volunteers created gift bags with a water bowl, treats, and toys to take home for visitors!! I was even given the pre-existing food for the puppy so his stomach wouldn't be upset. So glad I adopted and found this little guy! read more

See all

I stumbled on this no kill shelter by chance after going to Petco, Petsmart and the Dallas Cat Lady. Wow!!!!! Amazing, the staff, veterinarians, the variety of dogs, cats to choose from. The volunteers they really care that it's a good match for the animals and for you!! Helpful, knowledgeable and extremely patient. Everyone ought to experience this wonderful shelter. They just added on so now even more care for the furr kids!!! Donations are always welcomed and needed, events they have throughout the year. I always recommend this place, very proud of the work they do! What a blessing to the community, thank you guys read more

This no-kill shelter has been in operation for over 30 years, and they find homes for over 2,000 animals each year! I got my dog, Oscar, at Operation Kindness, and two of my friends have also adopted dogs here. We couldn't be happier. The shelter workers did a good job of assessing the kind of pet that would be good for us and they gave us really good information about training our new dog. We got to see a lot of pups, and then when we found one we liked, the workers let us take him into an enclosed play area to see how he would respond to us. If you have a dog already, I think you can bring it and see how the dogs interact. A puppy is only $160 and an adult dog is only $135, and that includes a lot of things besides just the dog: * First vaccinations * Worming * Collar and ID Tag * Microchip * Spay or Neuter surgery * Treatment of any known illness * Bath and flea dip * Heartworm test and treatment if necessary. *Heartworm preventive for dogs and puppies Operation Kindness also has cats and kittens, but I didn't check that out. The website is updated often, so you can see the animals currently available for adoption. read more

Operation Kindness - Logo - Animal Shelters Near Me - Carrollton, Texas

Came here about 30 min from our town in flower mound. We we looking for a dog we were hesitating between two dogs. The one we chose was a smaller dog than the other. Now we have our dog name Harvey, and he is doing great! read more

I am both a volunteer and an adopter at Operation Kindness. I truly believe this is the best rescue group in the metroplex. Nothing against the other groups of course, I just love this place. Operation Kindness is a no-kill shelter, which means that no animal will be put to sleep to make more room, or for bad behavior, health, etc. All animals receive excellent care here. I have seen the place before opening and after closing, and have seen what goes on, and it is very comforting to know that the dogs and cats here are so well taken care of. They will do literally anything to save a dog or cat here, no matter how expensive. I chose to volunteer here because they were looking for more volunteers and it was a no-kill shelter. It is so much fun and I'd recommend it to anyone that loves animals. There is staff here that does most of the nitty gritty and dirty work. For the most part you are free to do whatever you wish (usually walking dogs), though helping the staff is certainly appreciated. I make the drive from Rowlett (about 30-45 minutes each way) about once a week and it is totally worth it. I recently adopted a dog here as well. She is the sweetest dog I have ever met and I am sure that is at least partially because of the love and attention she received from other animal lovers while she was here. Many dogs come in with a fear of people, or walks, and end up improving dramatically. It is a wonderful facility, much better than any other shelter I have been to, and the staff keeps it very clean. I could go on and on about how wonderful this place is, but you really should just check it out yourself, whether you are interested in adopting, volunteering, or donating. read more

See all