My experience here has been puzzling to say the least. I had my first and only hair cut here last week and the whole experience turned wildly negative when I tried to go back to get my ends fixed.
While I was there the first time, the place seemed nice. A bit small, but the salon does have a basement floor. They appear to serve small amenities to make up for the space. I had my hair cut by a lead stylist, Mickey, so I was expecting great results. I watched as other women get good hairstyles/color jobs, so I was optimistic. The staff and clientele skewed a bit white (like 98% white), but maybe that's the case in most salons...?
The hair cut started out well, I felt like I was getting along with the stylist.. at least, I thought so. I asked for her help to fix up my hair, especially focusing on fixing the blunt cut ends. She said she would texturize my hair. During the haircut, I felt nervous on some times, for example I felt like she focused way too much on the front of my hair (making a show of doing work), and not enough in the back (not the same effort in the back as she did in the front). She also cut wayyy too deep into my hair when I asked for "face-framing".. and she only really did it on the right-hand side of my head.
What I ended up with is some kind of texturized blunt-cut, which is not what I wanted at all. Plus, I felt like she sort of rushed the haircut around the end, which is why the whole thing doesn't look as polished or finished as it should. She burned me with the hair dryer a few too many times to be an accident. Oh, and she didn't sanitize a brush before using it. I watched as she plucked a brush full of someone else's tangled blonde hairs, brush out those hairs with a wide-tooth comb, and then use it on me.
There are also pieces of hair in only the back-left side of my head which are shorter (something I didn't want), and when I tried to bring that up when I came back into the salon, I was told both, "no, they're not shorter" and "yeah, they're short because it's layers"... I had also brought that up before during the haircut, when looking at my head with a mirror, and it was casually dismissed then too...
I've attached picture of my hair... does this not look like a blunt cut to you? When I went back to the salon, the stylist kept telling me that no, those aren't blunt ends... The back of my head looks really strange too, it's like a lifeless mop?
Their whole attitude was really strange. When I came back into the salon, I didn't come back with an attitude or to be confrontational. I genuinely did not, and I know it's tough to really believe that on a yelp review but all I wanted was to get my hair fixed.
I said I was a little disappointed with the cut, since I was expecting something that looked better from someone who was a lead stylist, but ultimately I wanted to fix up the ends to make them less blunt/shoddy-looking.
The stylist kept interrupting me, kept speaking loudly over me, and putting words in my mouth (eg: "no, you said this" ... no, I didn't..). Any time I tried to actually correct her about what happened, she would just barrel through as if she heard nothing. She also told me that "pictures are lies" and that even though I took pictures of my hair, that it wasn't actually what my hair looked like.
The owner, who was at the next chair over, eventually walked over to me to tell me I was making a scene and that I should leave. I wasn't making a scene at all, I wasn't yelling (although I had to talk loudly because the stylist kept speaking even louder) or insulting anyone or demanding anything. I feel like I wasn't given a chance to speak even though I came in very reasonably, and that they were completely trying to gaslight me and just bully me into silence/leaving.
I was entirely willing to work with the stylist here (that's why I called, made an appointment, and prepared pictures so that I could communicate effectively with the stylist), but I guess they weren't willing to do anything other than be jerks for their own amusement. Not sure what the hell is going on here and why they wanted to act that way..
Anyway, I guess you guys can read about it and judge for yourself. The haircut itself was mediocre-to-moderate at best, something you could get at a SuperCuts, but it's still a hair cut.... albeit a really expensive one (I paid $88 total). The baffling part is the treatment afterwards when I came back to ask about fixing the ends (I even called ahead and set up an appointment).