I waited about 2 months to write this review, mostly because I really hate writing bad reviews. Working in customer service myself, I feel incredibly guilty writing a less-than-great review, because I know how much it impacts business. All that said, I really didn't like my haircut I got in December, and I thought it would get better as it grew out, but no such luck. :(
I'd just moved to this neighborhood and really wanted a local hairstylist, so I found these guys via all their great Yelp reviews. I was ready to go from long-ish hair that I'd been growing forever (which was, honestly, pretty dead at the ends) to a cute mid-length cut ala Alexa Chung and all the other cool people with their swingy, blunt ends going on.
I booked and said I didn't care which stylist I got (I read all the Yelp reviews/RAVES, so figured I couldn't go wrong) and when I arrived I showed my stylist, Kim, a photo I'd found on pinterest of the kind of cut I was going for. A fairly straightforward, shoulder-length cut. I told her I didn't mind some longer layers to lighten it up, and I needed to blend my bangs in a little more as they grew out, but that I curled my hair every day with one of those wands, so that's how I'd like to continue styling it. She checked with me on length, I said great, yep, go ahead and take those 4 inches off, and she did her business.
When she was finished, I was totally happy with the length. I could have even gone shorter, but I wasn't upset about it. What I was surprised about was how many layers were going on. I'd said OK to longer layers, but I hadn't had any layers in my hair before and I really didn't want that much more. I don't know if it was a miscommunication about what "longer layers" meant, but the shortest layer was basically at ear-length, especially in the back, so what I'd ended up with reminded me uncomfortably of a 90's style "Rachel" cut with some soccer-mom mixed in. It was definitely a change and I wasn't sure how I felt about it, so knowing there wasn't much I could have done at that point, I just said I was happy with the length and that it definitely felt lighter. I figured when I got home, I'd curl it and maybe it wouldn't look so bad.
Wrong. When I curled it, because of the short layers, I just got these weird, feathery things going on like some sort of Farrah Fawcett wannabe with shorter hair. I tried getting a smaller curling iron, and no luck. So basically, I've had to wait two months to even get the shortest layer long enough that I could actually curl it properly.
Now to be fair, after about a month or so I started to get compliments on my hair when I just wore it straight. The layers helped give my hair some shape, so it didn't look BAD necessarily... it just really, really wasn't what I was going for. And the annoying thing is that even though the length was right, the way the layers are cut make it difficult to put it up to get it out of the way while I grow the layers out (the top layers just keep falling out of my bun or ponytail), and I really HATE wearing my hair down straight. All I wanted was to be able to wave my hair like I've always done, and she managed to cut it in such a way that I really couldn't do that.
So does it look bad? No, definitely not. It's looking a lot better as it grows out, and it was cut skillfully enough that it will camouflage a lot of split ends and I won't have to cut it again for awhile. But I was just frustrated because it wasn't close to what I wanted (or even close to the picture I'd showed her), and it didn't feel like she really listened to me. If she didn't have a good idea of what I wanted because she needed to see the picture again, or if she wasn't clear about how long the layers should be, or if when I said, "I always curl it with a wand and I'd like to be able to do that still" didn't align with everything else I was asking -- why didn't she say something?
That's the one thing I really hate; when stylists don't take the time to clarify and make 100% sure they're giving you what you want. Kim is obviously a skilled stylist, but I didn't feel like she really cared or was invested in me. I know it was my first visit and she probably has a long list of devoted clients to her name, many of whom wrote great Yelp reviews, but I wanted to feel like I mattered, too. So it's kind of a bummer, but I know my hair will grow, and it's looking less and less awkward as the layers grow out, so I'll make it work; I just have a hard time recommending this particular hairstylist because I didn't feel my cut was close to what I wanted. read more