Update: These people now have my package as held in the shipping facility. After waiting on hold forever they told me they have to ask bath and body works if they can send the box back to my corrected address. Bath and body works told me this isn't a thing. So now they have my box but won't give it to me you can't make this crap up. read more

They never deliver on time, ever. I've stopped purchasing things online from Ulta and Macy's because they use this TRASH service. Customer service is a joke. They never reply. Their online chat is always down. Check BBB almost 1000 complaints about package delivery. And almost all of the BBB responses are that ontrac lost the package or they just simply never responded to the BBB. read more

My package was supposed to arrive by end of day... Never came! I think On Trac should change their name to Off Trac!! read more

Package sat in their facility for 8 days, after paying for expedited delivery. Contacted customer service, who said they'd look into it - never heard back. At least I finally got it, and it wasn't stolen by an employee, like many others have reported. What a horrible business. read more

I am a Prime member of Amazon and I am a long time, loyal customer as well. In the last year, or so I started experiencing horrendous issues with receiving my packages. I started noticing that whenever I experienced an issue with my shipments, it was because of the carrier that they were using and that carrier was Ontrac. For the last year, every single time that I order something through Amazon and it is shipped with Ontrac my packages are late, or lost. When I call and speak to a customer representative they usually tell me that the shipment is coming on time and yet it doesn't show up. I have called and they have told me that they have no tracking number and that I have to call Amazon myself. I have spoken to someone who told me that I could not speak to someone in the corporate office because they weren't available and did not have names. I have spoken to numerous people who say that they are calling me back, but they never do. I have spoken to the people who work in the corporate office and they assured me that they were doing everything that they could to remedy the situation at hand, but they have done absolutely nothing. I have made continual complaints to Amazon, requesting that they never utilize this carrier when they ship my packages; they continually tell me that there is NOTHING that they can do about it. So, at least every week or so, when I order items on Amazon, for the last year I have to deal with this nightmare for hours in the mornings. I have made at least over 30 complaints; written emails, had phone calls, etc. etc. I am paying for a Prime membership to deliver my packages to me, on time, every time in approximately 1-2 days. And yet, for some strange reason Amazon does not think that they should do anything to make sure that I receive my packages on time. This morning, as I write this, I have spent more hours this morning dealing with the mind numbing, ineffectiveness of Ontrac & Amazon combined; once again my package was supposed to arrive Saturday and I was assured by a customer service representative from Ontrac that it would be here by 9pm that night. Sunday it said that my package was not coming; that it was late and that it had somehow made it from Oxnard to Arizona instead. Here I am on Monday and I talked to yet another customer service representative at Ontrac and this time they have NO idea where my tracking number came from because they have no record of it in their system. So, they told me to call Amazon, which once again I did and I complained yet again. The customer service representative at Amazon said that she would call them and see where it was and call me back. I don't know what is going on here, but I do know that in the past one complaint would have been good enough to have an intelligent business representative solve the problem at hand and take complete care of their customers without blinking an eye. read more

My package was supposed to be delivered on 11/28 it is now 12/11 and all I get is an updated message saying "delivery delayed" everyday at around the same time. I've emailed them, called and submitted a complaint to the BBB. This company should not be in business at all. read more

OnTrac - Delays everyday - Couriers & Delivery Services Near Me - Chandler, Arizona

Ordering pet food through chewy. Ontrac was supposed to deliver the first package on 1/2 by "end of day". Never arrived. The replacement package was supposed to be delivered by 1/3 "end of day". Ontrac could not get in touch with the driver (9pm), had no excuses, and promised to follow up with us (never did). We were up to midnight anyway and the packages never came. Then all of a sudden Ontrac's "tracking" updates to state that BOTH packages were delivered on 1/3 at 945pm. No way that is true. FRAUD. Update: Both packages arrived on 1/4 sometime between 930am and 1230pm. So OnTrac's delivery driver lied. Like I said...FRAUD. read more

I would give it no stars if I could. Worse delivery service ever! I seriously wish Amazon would stop using them. I've been waiting for a package that has been enroute for delivery since 1244pm with an expected delivery time of 9pm, it's 930pm still no package. Customer service was no help, paying the extra $10 for expedite shipping is a crock. Hire more delivery drivers, it shouldn't take 9 hours to deliver a package that came in at 6am! Update: Website states package was delivered at 1044pm, it really didn't get delivered until 1105am the next day. read more

On 11/24 my Home Depot order was supposedly delivered to my front door at 10:25 am. It never arrived so I contacted Home Depot to get the delivery service information. I contacted On-Trac and spoke with Angelica approx. 3 pm on 11/24 and explained the situation. She said the driver was paged, took the information and said there would be an investigation and I would hear back within 24-48 hours by email. Here it is 12/3 and nothing! I called yesterday and was on hold for 20 minutes so I just hung up. Today I called again to get a status update and after being on hold again for 15 minutes I pressed "1" to save my place in line and have a service rep call me back but it wouldn't allow me to press "1" and continued to put me on hold. This company is joke. Extremely poor customer service. They need to take a lesson from Amazon and take photos where they drop the deliveries. read more

I'm pissed off I HAD give you ONE star. You have an ongoing problem.... for a while. Especially in Orange County, CA. Today was probably the 9th or 10th time at least (seriously, I get a lot of deliveries) where I get a message a package was delivered when it wasn't Today, I was in my office in my home all day, which faces the street so I can see everything and everyone that passes in front of my home. I even have a surveillance system :) Again, I immediately call your customer service number and I am told "The driver marked it as delivered, and we have GPS tracking." I ask the rep if she could contact the driver.... (benefit of the doubt AGAIN) maybe he parked down the street, jumped the neighbors bush and put on the side of my home? Maybe accidentally left it at the wrong house. What answer do I get every time? "Sorry, the driver marked it as delivered so it must have been delivered" and the best part... "WE HAVE NO WAY OF CONTACTING THE DRIVER" Nope, can't do it, impossible. No way for this company to get a hold of their employees when out in the field? Don't forget, I have surveillance cameras, I've informed your reps of this and they don't want to even acknowledge the fact I HAVE PROOF no one showed up. **I have footage from every delivery this has happened. And still you want me to call the shipper and basically FORCE them into just refunding money for the undelivered package(s). I'm sure this is a class action at the very least in the works and I'd be happy to provide my footage free of charge :) Then ALWAYS... next comes "CALL THE COMPANY WHO SENT IT TO YOU AND ASK FOR A REFUND" Now, usually the package will show up one-two-sometimes three days later out of nowhere. SERIOUSLY ONTRAC? THIS THE BEST YOU CAN DO? This is a shady, dirt bag way to do business. I've just now had another company add me to their "DO NOT SHIP WITH ON TRAC" list..... I'm curious why so many companies even have this list specific to you. When the driver shows up this time, maybe in a day or two like usual, and every ontrac driver in the future. I'll be calling the police and having them trespassed from my property. GOOD LUCK read more

Tracking was on point until my package hit California and then ontrack took the package. Tracking said shipping delayed on the 3rd and 4th. Received an email on the 5th that it was delivered on the 3rd at 4:45pm (I was home and it was not) dispute was filed with no resolution except contact the shipper/company. Was told the delivery driver would come and find the package with in 2 days no one showed. Walked out of my house on the 12th to see said package at edge of my porch/drive (at least I got my product) seems like whoever dropped it off was trying to avoid my ring cam.... read more

Worse that USPS. This company delivers to random houses, does not follow delivery instructions, leave packages in random places- none of which are your address- and customer support is literally the worst i have ever experienced in ANY business. they do not call back, resolve issues or make an attempt to retrieve packages. I have had to call my retailers and have them RESEND EVERY SINGLE PACKAGE "delivered" by these people because I have yet to actually receive my goods when OnTrac is the carrier. I now have to contact my retailer before making a purchase to be shipped to make sure OnTrac is not who they ship through. If they use Ontrac, they lose my business and I will buy my product elsewhere. Usually Amazon- at least I KNOW I'll receive the product on time, and the first time around. read more

AVOID USING ONTRAC!!! There is nothing on-track at Ontrac!!! How and why Amazon uses this company is beyond me and for the first time makes me start to question Amazon. Ontrac last week actually lied about delivering an item to my home. I was out when I received the notice delivery was made and left at the front door last Saturday afternoon. When I arrive later, no package was left at the door. I ended up ordering the same piece of electronic equipment again for delivery Tuesday. I figured someone stole it. Well, Monday afternoon came around and guess what, Ontrac delivered Saturday's delivery then. This is called DECEPTION! I can handle poor service but deceptive business practices, I steer clear of these people. I ordered an item yesterday and paid an extra $20 for delivery today, and when I saw it was being handled by Ontrac, I got that unsure feeling. Was supposed to be delivered by 8pm and now they are telling me it may take as long as Wednesday. Here's the thing though, the item is in phoenix and has been here since at least 6am today. How in the world can it take until Wednesday to get delivered??? AVOID ONTRAC AT ALL COST AS IT WILL END UP COSTING YOU SOMETHING IF NOT ONE VERY UNPLEASANT EXPERIENCE. read more

I usually use Yelp for positive reviews, but now, I really need to share one of my worst shopping experiences. I placed the order on Nov 25, 2017, with JensonUSA, and was guaranteed delivery on Nov 28. OnTrac messed up badly, and three days in a row, failed to deliver, while the online tracking showed that the package was delivered (see attached photo). OnTrac tells me that their contract with Jenson does not allow the receiver to ask them anything, this must come from Jenson directly! They cannot even check with the driver about delivery status. This is a ridiculous rule. Jenson said this was to protect against fraud, so no one else can ask for a change of address. That is not what OnTrac told me - they said they are not allowed to answer ANY questions about the shipment - only Jenson can follow up. So, the package is supposedly out for delivery, but OnTrac says I cannot ask them to contact the driver, only Jenson can do that, and this is after business hours for Jenson. I have really been give a runaround by both OnTrac and Jenson. All the reps I have spoken to in both organizations have been very courteous, and done what they could to help, but the system is fundamentally broken, and that is what needs to be fixed. Also, if the driver lies 3 times claiming to have delivered a package, when he/she did not (OnTrac tells me it was the same driver all 3 days), couldn't they do something about it? I can understand getting busy with delivery once, but 3 days in a row? read more

OnTrac - OnTrac tracking information - see how messed up it is. See how many times they claimed it was delivered! OnTrac lies! - Couriers & Delivery Services Near Me - Chandler, Arizona

Tracking showed my package was delivered on 4/9/2020 @ 5pm. WRONG!! I emailed, they responded it was delivered. WRONG! I called customer service & (although the lady was pleasant) she admitted it was listed as delivered but that it really was missing!!! So I can only assume your employees are thieves & stealing packages from people. Probably will see it for resale on OfferUp. Gave no other explanation or assurance that it would be investigated. If I could give zero rating you'd have it. I will be contacting Office Depot to not use your delivery either. Horrible thing to do to customers. read more

If I could give zero stars I would! This company is the worst and they are liars and thieves . I purchased items from Target online and unfortunately they used this company to ship my package. The day I was supposed to get my package, I received an email at about 8:15 pm that my package was delivered at 7:30 pm and their note said "package left at a gate." Well needless to say, we did not receive the package and we don't even have a fence let alone a gate? My husband and I were home and my husband was outside in the garage. We live on a private road and it's very dark, no lights, so we would have heard and seen if anyone was driving anywhere around our house. When I called to inquire about it and tell them we did not receive any package they said they needed 48 hours to investigate and would get back to me. 48 hrs later, they email me and basically say their "internal tracking system" says the driver was in the right area and delivered the package and sorry that I can't find my package. Telling me I have to contact Target. So I called them and said I don't care what their internal tracking says, the driver was not at our house. I demanded to be sent proof of what their supposed tracking system shows and I was fed some bullshit story of why they can't provide me that info due to security reasons? Fortunately Target has replaced and reshipped my items via FedEx this time, but this company is not legit and are a scam. I told Target I would not shop with them on line ever again if they use OnTrac for they delivery. The next time you shop online at Target or anywhere else that may use this company for delivery, make sure they don't use this company. read more

Worst delivery company ever. They delivered my package to the wrong location and refused to do anything about it. They just said that there scanner showed it delivered and if there was a problem to call the shipper and that was their protocol. We have had problems with this company before and they are not getting better. I was home the whole afternoon when this package was supposed to have been delivered. What a waste of time dealing with this company. read more

I do not recommend this company to ship your packages. I was expecting a package to be delivered today but after checking it stated that the package was delivered in which it never was. I have cameras all over my house and no delivery person delivered yesterday. I went on to contact the company they ran a gps which they are able to pin point that the delivery guy was in the location and the delivered status was manully entered. Now I have to wait to hear back from the company as to where my package is. Also the item is for a business trip that is needed now I will have to go out and shop until this is resolved. I will be contacting corporte for further investigation this is horrible. I will also contact the company in which I ordered my products to make a complaint! read more

Zero Stars! This is the worst shipping company ever!!! I was supposed to receive a package in 2 days and it is now 15 days. I received promises that I would receive a call back and NOTHING! This company is full of thirves and crooks! AVOID LIKE THE PLAGUE! read more

My package was supposed to be delivered 3 days ago and it keeps getting pushed. I understand it's the holidays but 3 days is insane considering its here in town. That's not even my biggest issue with them. I've emailed them, gotten no response and can't even get a hold of customer service. It takes over 30 seconds before ringing then says they can not accept the call and to call back later. WTF? read more

Just like most of the other comments, I have a package that was delayed with no updates. I have called ontrac several times and still have no updates on my package. This is frustrating and unacceptable. read more

My package was never delivered (even though I received a "delivery confirmation" on 12/22) while I was home which I was initially very understanding being that this occurred during Christmas week. I informed each representative I spoke with on multiple occasions that I have cameras on my property and that no initial delivery was ever attempted nor any redelivery attempt made. I received calls from two "shipping managers" with the same last name "Sofia & Eli Diaz" both stating the driver would reattempt delivery on both 12/23 & 12/28 which never happened. I spoke with several OnTrac representatives everyday in attempt to find a resolution and one in particular (a representative named Briana) was very nice and attempted to help stating she would escalate my issue to management and I would receive a call back within 24 hours. Upon following up today (after the 24 hours passed) I was connected to Jessica Duran "Special Accounts Representative" who was extremely rude and I'm shocked that she is in the position she's in with zero Customer Service skills. As mentioned, I have been calling everyday to get a resolution and of course at this point I'm now upset by how everything is being handled or lack there of and Jessica had no empathy of my situation and ultimately stated to call the local authorities if I felt my package was stolen. She also stated that I'm not OnTrac's customer, referred to me as a "third party", and that the original shipper (the vendor) was "their" customer. Completely ridiculous! Her lack of empathy and tone was absolutely unacceptable and only escalated my feelings of frustration and that I was being unheard. If OnTrac was assigned to deliver my package then I am absolutely a downstream customer as I'm counting on this company's services with my property that I've purchased. There was absolutely no accountability or remorse that my package was never delivered and this is completely unacceptable. At this point, I feel like I'm being taken advantage of as I was told to go back to the vendor to receive a credit for my original items purchased which they only offered a ONE-TIME store credit acceptance. So now someone gets away with receiving my previously purchased items and the driver / shipping managers could possibly be involved and I'm not only left to go back to square one but also have to start this process all over again?! How is this the solution?! The fact is that I no longer trust OnTrac after this experience. If OnTrac is the exclusive shipping carrier for this vendor in my area, how do I know this same issue won't occur again when I don't see any accountability on their end, which if this occurs a second time then I'm S.O.L.! This has been the worst experience I have ever had with any company and therefore I felt compelled to share my experience because clearly these types of issues are the norm and have not only diminished OnTrac's brand but also the trust that customers like myself are lacking. This is also clearly a pattern as most OnTrac reviews are extremely poor no matter what location is selected! There is even a forum on Reddit that I came across "r/OnTrac" with the group name "OnTrac is the Worse" and a nickname of "OffTrac". How insanely sad that this is OnTrac's reputation and they simply do not care whatsoever! read more

I ordered new Google Pixel 4 and it was being delivered by Ontrac. An unmarked van pulls up to the house. Not in front of drive way but in front of yard so he had to walk the hard way across yard (now I know why). Threw the package on the front porch and quickly left. Well, it's a phone. You need a signature. I thought that was weird but hey my new phone is here. I opened box. Took out phone box and noticed the seals were broken. Was like that's not good. Opened the phone box to find phone missing. Now I'm mad! I took a closer look at the shipping box and they had pulled the tape down and cut the and pulled the phone box out from the side. Now I know why they left so quick without getting a signature. The 2 drivers stole my phone! I hope Ontrac Tucson Manager calls me like the lady on phone said. I will not let this go unresolved. At this point there is 2 drivers that are very dishonest and will steal from the customer. Ontrac can NOT be trusted with your packages period! read more

OnTrac - Opened package from the side to steal my new phone. - Couriers & Delivery Services Near Me - Chandler, Arizona

See all

Can I give ZERO Stars? This company does not care about commitments for delivery. They will get around to it when they feel like it. It may take a day, or a week, who knows? Do not be in any kind of hurry if this is the shipper chosen to send you an item. They promise a call back. NOPE. They promise it will arrive before the end of business day tomorrow, NOPE! They promise it will be there tomorrow, but don't deliver on Saturday... How can it arrive if they are not even working? What is their excuse? They do not have one! They are just holding my package because it is fun for them. Is this their business policy to lie to their customers? I will never recommend them to anyone, will never use them again and hope that the flees of a thousand camels infest the Armpits of the Executive Management and Board of Directors as well as the people who decide which packages should be delivered and which ones don't matter! read more

I ordered an Office Depot computer last week, and it was scheduled to ship via OnTrac. Supposed to arrive Monday. It didn't. Was promised arrival on Tuesday. Again, no computer. Same story again Wednesday! So now it's Thursday, my computer still has not been delivered. It's a long wait to get someone on the phone for customer service. *Update: Guy at the office says he's sent the driver special instructions to deliver it today (Thursday). "Shouldn't be any problems." I can only hope. **Update 2: Still has not come!!! This is beyond insane. I called customer service again today around 6, and they said, delivery runs until 10 p.m., so it will still come tonight. We had to cancel our evening plans to make sure we were home to receive the package. IT NEVER CAME. What in the world? The order tracking says they tried to deliver at 9 p.m., but we were home and no such thing occurred! I've never seen anything like this. What a terrible, incompetent company. ***Update 3: Latest chapter in an ongoing saga. Called late last night and offered to just come pick up the package from whatever facility they're holding it at. They took me up on that offer and were supposed to hold it there for pick-up today (Friday). But this morning I received notice that it's been put out on the truck again! Is anything these people say actually true? ****Final update: I finally got them to keep the package at their warehouse in Phoenix, and I drove there to pick it up myself. After all this, they never did actually deliver it to my house as they were supposed to. YOU'VE BEEN WARNED read more

I would give OnTrac a Zero Star review if I could. I have very clearly on my Security Cameras the employee arriving, sliding the van door open, reaching for what I assume is my package, standing there about 27 seconds. He then puts something in his left pocket. Turns around with my package. As he starts to walk with it, one side of the flap comes completely open so I can clearly see the box has been opened. When I pick it up at my door, the clear tape on the top of the box to keep it closed, has been cut down the middle. There are no papers, or receipt in my box. I believe he may have had something to open this box and that is what he was putting back in his left pocket before he turned around with the box. This is all crystal clear on my Security Cameras. Beware. read more

Worst shipping company out there, my package was been delayed for over a week and I have tried emailing them and no response at all. Customer support on the phone isn't any better. Not sure how they can stay in business. Avoid shipping with them! read more

2 items I haven't got at all purchased at different times I'm on hold no one is helping me how is this even legal are they stealing packages. We all need to investigate and sue this company. Worst costumer service and horrible place to hire to deliver anything read more

DO NOT USE THIS COMPANY OR ANY COMPANY THAT SHIPS WITH THEM. I wish there was a zero star option. This company needs to go. I live behind a locked gate. You can't get in without calling someone who lives back here or having a key. I am specific in my delivery instructions when I order online. The driver needs to call so I can unlock the gate. This company has sent 2 of my orders back to the shipper without notifying me of attempted delivery. No phone call or note left on the gate. I was home, but no one called.I had no idea delivery was even attempted. The only way I knew, was when Amazon gave me a refund and asked why I returned two different orders. Now, I order snow tires online. Took the day off work to be home so the delivery guy can call me to unlock the gate. TireRack's customer service told me I had to call Ontrac to get a message directly to the driver. I have now been on hold for 45 minutes. I am going to lose my mind if my snow tires don't get here today. *Update - Finally spoke with a person after 50 min. of being on hold. He said the driver got my message and should be able to deliver today. We will see... ** Update 2 - It is now 4:50PM. My delivery commitment time was 4:30. No delivery. I am currently on hold again. This is beyond ridiculous. *** Update 3 - last night, I put a request to hold my package at the facility. I could not be home for the delivery. I live behind a locked gate, and I wanted to make sure I got my snow tires before it snowed. I was told I had to contact the shipper to get them to confirm the order to hold my packages at the faciliy. I called them at 5:30AM, trying to get this straightened out before my work day. The shipper tried to contact Ontrac, and was on hold for more than half an hour. I finally got a call back from Ontrac at 9:20AM from a supervisor saying that my packages were at the facility and giving me an address where I could pick them up. Then, at 3PM - a driver calls me. He is outside of the locked gate by my house ready to deliver the packages. I am an hour away at work. Now, they are saying I can pick them up tomorrow. This is the worst shipping company I have ever dealt with. read more

Called in for assistance on a delayed package. Was told I would get a call back. No call. Called again this morning. Got the runaround no solutions just a bunch of excuses. The message to send my tracking on my other review there is no way to respond to. Worst service ever read more

If I could give 0 stars, I would. I have spent countless hours calling and sending emails due to my package not being received and the customer service is the worst I have ever dealt with in my life! I have email proof and video proof that the package was never delivered to locker like the driver stated. But on trac told me since gps puts the driver in my area, they consider that a successful delivery. EXCUSE ME?! That is the most ridiculous thing I have ever heard! This is the 2nd time On Trac has either STOLEN my package or left it at the wrong address. On Trac told me to file a claim with the vendor, which I did...just for OnTrac to DENY my claim!!! This is unacceptable and I'm surprised you all are still in business. I will be shouting how terrible you are from the mountain top until this is resolved. read more

One of the worse shipping companies I have ever dealt with. I ordered a package from Amazon and they were suppose to deliver it next day. The address was correct but they reported the address needed an apartment number. If you put my address in any GPS device it will pinpoint the exact location of my residence. Yet for some reason OnTrac cannot find it. My house isn't hidden behind some super secret passageway. The address numbers are clearly visible. After wasting hours of my time on the phone with them on multiple occasions, they tried to reassure me the package will be delivered. It's now four days the promised delivery date and still no package. Absolutely the worse!!!! Their customer service is horrendous. I am surprised they are still in business. I would avoid using this company at any cost! I wish I could give them a 0 star rating but you can't on Yelp. read more

Redlands, CA Driver #1224 is a Thief!!! On 12/21/21, I ordered some merchandise from Newegg.com (order #515377712) totaling $764.99. On 12/23/21, this package was received from Newegg delivered by Ontrac (tracking #D10012883028095). The package was received opened and all the contents were missing from inside. There was supposed to be two items inside. 1. AMD computer processor. 2. Samsung 2TB m.2 hard drive. The AMD processor box was inside the shipping box, but the processor box was torn open and the contents were removed. The Samsung hard drive box and contents were completely missing. The shipping box delivered by Ontrac driver #1224 was delivered opened and the top of the box was 4 corner folded back shut. I have video showing Ontrac driver #1224 method of delivering the package. In the video you can clearly see that the package had already been opened when the driver delivered it. You can see that the package had already been opened while the package was still in the driver's hand before he threw it on my doorstep. I have another video showing the exact same condition and location of the package when my household retrieved it minutes later from my front porch. Furthermore, the package was instructed SIGNATURE REQUIRED. No signature was obtained or even attempted. I have filed complaints with Newegg and Ontrac on this matter. Newegg is denying the claim stating that Ontrac states the package was delivered to the correct address. Ontrac doesn't seem to care that they have thieves working for them. A supervisor from Ontrac's Redlands, CA warehouse where driver #1224 is out of is supposed to contct me regarding this issue. I have not had any contact from Ontrac. Previously On 12/9/21, I had a different package from a different shipper delivered in similar condition from Ontrac driver #1224. (tracking #C11761720384107) The total value of the contents stolen in this package was $84.05. $849.04 total of merchandise stolen from packages to me from Ontrac driver #1224. read more

See all

Seriously the worst shipping company ever! Unfortunately Thrive Market uses OnTrac to deliver my groceries. The driver drops off my package but doesn't even bother to ring my door bell to notify me. How the hell am I suppose to know it arrived if you don't ring the door bell? The previous delivery you drop kick my delivery nearly breaking all the contents of my package. Then you lie and say you obtained signatures for other shipments but yet you can't provide proof?! WTF. read more

I am not sure why companies use ontrac but this service is trash. My first bath and body works package arrived like it had been through hell. Then the package was left in my walkway out in the open for anyone to just walk by and take, nowhere near the door. The second package said it had been delivered at my front door, and it was left at my garage again out in the open for anyone to take. Lazy. Do better! I called customer service of course couldn't get anyone left my number for a call back no one ever called back. Another time, they were supposed to deliver my Kitty litter, I guess the driver couldn't be bother, stated it was delivered he probably drove on by it was over 40lbs read more

I have a food service that services my area and they use ontrac.. Food usually gets delivered on Wednesday they delayed it until Thursday and now they postponed it until tomorrow! WORST DELIVERY SERVICE OUT THERE!!! read more

I live in a small, safe, close-knit neighborhood on the border of Gilbert and Chandler. I was supposed to receive a package last week, which Ontrac marked as "delivered". I am home everyday due to maternity leave and my doorbell never rang when the package was delivered. I contacted the sender nearly a week later, who re-sent the package and notified Ontrac of the incident. I never accused the driver once of misplacing my package, just reported that I was not received. The driver took it upon himself to come to my house and harass me for 5-10 minutes about the volume of packages I receive on a weekly basis and how he is certain he delivered the package, but that he never rings the doorbell when he does. He also wanted to comment on the fact that I keep my property gate locked and tried to link my missing package to my own negligence. Seriously, Ontrac. If your driver comes to my house to harass me again, I will be calling the police. I have better things to do than sit outside and argue with your employees about where my packages are. read more

Pretty similiar story here. I ordered from Amazon and my package didn't show up on time. I do have some helpful information for everyone else in my shoes. While the hold times are horrendous you can call 800.334.5000 and use ext. 4200. I was given the option of leaving a call back number and was called back 30 minutes later! I can say that option was not given to my husband who called the same number but used option "2" for tracking. Do not do this, they keep you on hold for an eternity late at night. While I'll never recommend this company and I hope that Amazon stops keeping them in business; I will say that I did eventually get human contact from a nice woman who was unable to do anything besides telling me my 2 day shipment was delayed by 4 days, but she was able to cancel it with Amazon. Thanks for helping me cancel my order? read more

They've had my item for 5 days and refuse to deliver it due to lack of drivers. And they refuse to let me pick it up because they don't have staff. They also won't tell me when it will be delivered. Ridiculous. read more

The reviews say it all for this horrible delivery company... Avoid using this delivery service and/or contact the merchant using this shipping service and ask they use another service like UPS. OnTrac is an unethical company that tries to say their drivers are liable while making their deliveries. Imagine an Amazon delivery driver hitting your house while pulling up to make a delivery and then Amazon saying it is not their responsibility, to deal with the driver directly. This is the OnTrac business model! During the course of making a delivery their driver threw 4 tires over my fence. Tires are round, they bounce... so it rolled down my steep driveway smashing my fence. Luckily, no one was injured even though the tire was over a half mile from where it was thrown and it was ALL CAUGHT ON CAMERA. I am filing a complaint against OnTrac in court because after I called them out on their unethical business practices they unsurprisingly stopped all communications. See you in court! read more