We had a staff member who suffered a deep cut on his hand ... took him to this urgent care and the…read moredoctor took care of it. she was grea! she spoke fluent Spanish and was able to explain what was happening through the procedure going to an ER would he at least 4-5 hours... coming here was less than one hour! super efficient and great patient care!

Highly recommending the Equity Urgent Care Clinic on S…read more Shepherd. Due to a fender-bender collision on my way to work Thursday morning, I had a whiplash headache. I visited the clinic to be examined for possible concussion. I arrived at the clinic at about 10:30 AM. After paperwork (identification, insurance, symptoms etc.) I saw Dr. Hopkins within 15 minutes. She examined, diagnosed and discharged me all within 20 minutes. She was thorough, efficient and caring. I was back at my office by 11:15 AM. I don't think I have ever had such efficient care from any medical facility in my life. And Mary, the receptionist was wonderful, thorough and compassionate. I highly recommend this clinic and give it a 5 star rating. Sandra J.

I had a disappointing experience with this office regarding billing practices. During my visit, I…read morewas charged for tests that I did not authorize and that were not clearly explained to me beforehand. At no point was I informed about the necessity, cost, or purpose of these tests, nor was I asked for consent before they were performed. This lack of transparency is concerning and, in my opinion, unacceptable in a healthcare setting where patients should be fully informed about their care and any associated costs. When I followed up to address the issue, I did not receive a satisfactory explanation or resolution. Patients should not have to deal with unexpected charges for services they did not agree to. I recommend that anyone visiting this office ask detailed questions and confirm all procedures and costs in advance to avoid similar issues.

I made an appointment through ZocDoc for a suspected broken finger. I filled out all the insurance…read moreinformation and their intake form. I got a notice the next morning that they needed to talk to me about my appointment request. They called me while I was in a meeting, though it only rang 2-3 times with no voicemail left to indicate what additional information was needed. I attempted to call them back twice to discuss the issue and no one answered and there was no voicemail box for me to leave a message so they cancelled my appointment. It's incredibly frustrating and disappointing to make an appointment for an issue and the office not answer multiple call attempts to resolve an issue that is unclear in the first place.

My wife cut her finger cooking and it was fairly deep so we decided to go to the urgent care…read more Prompt attention, very short wait. The PA and nurse were great and explained everything they were doing and how to take care of the wound. Highly recommended

I don't know how this place gets so many stars anytime I've had any dealings with them it's been…read morevery inconvenient. Twice now I've tried to use the app to login and spent 30 minutes inputting the information in a redundant cycle only to get frustrated finally and to call them and they say oh we're only taking walk-ins. Well maybe post that on your app? Why waste peoples time's especially when they don't feel well. The response from the employee was well I don't have control over the app. My response to that is notify someone who does. And then they call/text you repeatedly about the past appoint that you made in the app but they had no record of. SMH

once again they charged my card when I had no knowledge and they did not send a receipt even. I…read morehave a letter from BCBS and the TDI that I met my out of pocket max and I owe nothing for the dates of service. this is FRAUD

Made an appointment to come here after work during a weekday evening. Check-in at the front desk…read morewas easy. There seemed to only be one doctor there at the time and she was busy tending to a patient when I walked in so my appointment ran about 10 minutes late. The physician was friendly and assessed and treated me quickly. I only came in for a minor dog bite so she cleaned me up quickly and prescribed me antibiotics and I was on my way. This is a great location for me as it is near my home and there is a huge parking lot as well. Definitely recommend this place for minor illnesses/injuries.

I wish I could give a 0 star. It gave my wife a wrong diagnosis! We did not see any doctor there,…read morebut just a nurse practitioner.

Horrible experience.. they failed to notify me that my daughter had a broken bone and not just a…read moresprain in her foot... four day delayed care until we called to check status.. and after we found out we were pretty upset. That they dropped the ball and didn't notify us.. we were told to go see a special.. couple days later. We spoke back with urgent care.. because we were upset. They stated that the previous person misinformed us... and our child was OK in a boot and the fractured heal. We disregarded what they said.. and went through and seeing the specialist.. the specialist put a cast on my daughter's leg. And said that she is to put absolutely no weight on her leg.... Next level urgent care.. really dropped the ball. And they don't care... Imran Shafi PA- c is the person that was referred to as doctor when he was around my child.. Shoeb Khalid is his supervising doctor.. which is not on site. But possibly available through phone call... I will be filing a complaint with the medical board as well..

Do not go here!! Terrible service!! I came in for service, was not feeling had fever for unknown…read morereason, the NP was trying to give me an IV but could not get in my arm, she was supposed to send script to pharm but never did. I had to call the next day to ask about it. The doctor on duty finally called it in, if I could give 0 stars I would. Unforgettable experience!!

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

I called ahead and they gave me an appointment for 10 min later! Fatima at the front desk was…read morefriendly, sweet and efficient, Irenice The LMRT was welcoming, personable and excellent at giving injections!! (Didn't feel a thing!) Guillermo, the NP was professional, easy going and friendly, did an excellent history and examination and discussed all of the options thoroughly for my treatment. Would very highly recommend this Urgent Care!

My daughter and I stopped in to this Therapy location and the nurse practitioner Ashley was the…read morebest at providing deeper insight on the most affected vitamin shots for us to choose and the front desk lady Mo was instrumental with assisting us before our treatment. Thanks so much we feel better.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

I had to get my ear checked after work today. They could see me at 3:30. From the moment I walked…read morein, I was warmly greeted by the lovely receptionist, and signed in. James was the young man who did the check in once I was in a room. He was very nice and professional. Jessica was the healthcare professional who saw me. She was also very nice, professional, and thorough. The place was clean and organized. The on line appointment process was easy. I would definitely go back!

Friendly, quick, efficient and right next to a Walgreens, ample parking and open until 8:00…read more I had a terrible allergic reaction; my face was swollen, burned and was itchy and stingy all at once. It was spreading too down my neck. They have a QR check in, love that! I went late on a Friday night and was treated and out in maybe 30 mins total. That's outstanding in my book.

I appreciate the attention and patience I received at Serenity! The staff along with the NP…read morelistened to my concerns and answered my questions, I left feeling like they really cared and I was in good hands. My visit was convenient, and not to mention it was clean!

I rarely leave reviews, but the care I received while visiting for work was TOP TIER. I have to…read moretravel for work often and I started to feel sick after the flight. A local co worker recommend a nurse practitioner she visits when she's not feeling well. I must say after meeting Ms.Melville and being treated with so much care and professionalism at her office, I now wish she was at my Primary care office back home! I for sure will be using her from now on when I'm in Tx. I was able to confirm that she does virtual visits so I'm so excited to try it. It was affordable too!