Highly recommending the Equity Urgent Care Clinic on S…read more Shepherd. Due to a fender-bender collision on my way to work Thursday morning, I had a whiplash headache. I visited the clinic to be examined for possible concussion. I arrived at the clinic at about 10:30 AM. After paperwork (identification, insurance, symptoms etc.) I saw Dr. Hopkins within 15 minutes. She examined, diagnosed and discharged me all within 20 minutes. She was thorough, efficient and caring. I was back at my office by 11:15 AM. I don't think I have ever had such efficient care from any medical facility in my life. And Mary, the receptionist was wonderful, thorough and compassionate. I highly recommend this clinic and give it a 5 star rating. Sandra J.

I had an infected hand from a cat bite, and went to Equity Urgent Care to avoid the wait at a…read morehospital ER. They were helpful and thorough, and got me the antibiotics I needed. They are close, convenient and were very efficient in seeing and treating me.

I've seen PA Aimee, PA Avery, and Dr Mora. All WONDERFUL. Since discovering Core Primary about a…read moreyear ago, Aimee has helped me care about my health. I've lost weight, quit smoking, learned to handle my stress. I have an HMO due to being unemployed from Covid, and only having a few insurances to pick from in the market place, and they have helped navigate the complexities of referrals and have always been quick to help when I need it. 10/10 place. I absolutely love Core Primary.

I made an appointment through ZocDoc for a suspected broken finger. I filled out all the insurance…read moreinformation and their intake form. I got a notice the next morning that they needed to talk to me about my appointment request. They called me while I was in a meeting, though it only rang 2-3 times with no voicemail left to indicate what additional information was needed. I attempted to call them back twice to discuss the issue and no one answered and there was no voicemail box for me to leave a message so they cancelled my appointment. It's incredibly frustrating and disappointing to make an appointment for an issue and the office not answer multiple call attempts to resolve an issue that is unclear in the first place.

I don't know how this place gets so many stars anytime I've had any dealings with them it's been…read morevery inconvenient. Twice now I've tried to use the app to login and spent 30 minutes inputting the information in a redundant cycle only to get frustrated finally and to call them and they say oh we're only taking walk-ins. Well maybe post that on your app? Why waste peoples time's especially when they don't feel well. The response from the employee was well I don't have control over the app. My response to that is notify someone who does. And then they call/text you repeatedly about the past appoint that you made in the app but they had no record of. SMH

My wife cut her finger cooking and it was fairly deep so we decided to go to the urgent care…read more Prompt attention, very short wait. The PA and nurse were great and explained everything they were doing and how to take care of the wound. Highly recommended

Made an appointment to come here after work during a weekday evening. Check-in at the front desk…read morewas easy. There seemed to only be one doctor there at the time and she was busy tending to a patient when I walked in so my appointment ran about 10 minutes late. The physician was friendly and assessed and treated me quickly. I only came in for a minor dog bite so she cleaned me up quickly and prescribed me antibiotics and I was on my way. This is a great location for me as it is near my home and there is a huge parking lot as well. Definitely recommend this place for minor illnesses/injuries.

once again they charged my card when I had no knowledge and they did not send a receipt even. I…read morehave a letter from BCBS and the TDI that I met my out of pocket max and I owe nothing for the dates of service. this is FRAUD

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I've been here a couple times but this last go around they gave my son the wrong diagnosis. Said he…read morehad flu when he actually had strep. Looks like they read the wrong test. Unacceptable.

Stopped by at 7:50pm with a sick toddler. The lady at check-in was very nice, but they said they…read morecould not see us because the doctor was refusing care because it was so close to closing time at 8pm. There were three people in waiting list. Seems like the doctors were more concerned about their Saturday night plans than their quality of care. Would not use this urgent care in the future.

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

I called ahead and they gave me an appointment for 10 min later! Fatima at the front desk was…read morefriendly, sweet and efficient, Irenice The LMRT was welcoming, personable and excellent at giving injections!! (Didn't feel a thing!) Guillermo, the NP was professional, easy going and friendly, did an excellent history and examination and discussed all of the options thoroughly for my treatment. Would very highly recommend this Urgent Care!

Today I went to get an IV. I wanted to use the app rewards (that they previously told me to sign up…read morefor and that they advertise all over the office). But because I was on an old membership system (that they haven't transitioned over and reconciled with their new system) then they informed me even if they could add my membership to the new system that if you have membership you CANNOT use the app rewards because that would be too much of a discount. They then asked if I wanted to cancel my current membership to be on their new system and I'd have to pay my membership cost again even though I already paid this month. As I don't think it's my job to switch my membership over when they changed systems I told them I'd wait until they could do it themselves. After all this I still decided to get an IV because I've been feeling under the weather. Usually they do the iv insertion in the relaxing iv rooms but today they brought me into a back room. When I told the girl my preferred arm she gasped and said your veins are so tiny. She then requested to use the other arm because she couldn't find the vein in my preferred arm. She then stabbed my arm and missed the vein. She tried to wiggle the needle around in my arm (it feels as awful as it sounds) and then said oh nope this one won't take. I then politely told her I was done and wanted to leave. She didn't nor see me experience or capable of finding my veins ... which was not reassuring. I do have small veins but I've never had an issue like this before. On top of feeling sick I wasted time figuring out their new system only for them to be unable and unqualified to give me an IV. I would not recommend going here and plan to cancel my membership. The last thing you need when you are sick is a sore arm from a failed IV

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

Friendly, quick, efficient and right next to a Walgreens, ample parking and open until 8:00…read more I had a terrible allergic reaction; my face was swollen, burned and was itchy and stingy all at once. It was spreading too down my neck. They have a QR check in, love that! I went late on a Friday night and was treated and out in maybe 30 mins total. That's outstanding in my book.

Had a great experience on a Sunday afternoon. The check-in process (using a QR code to complete…read moretheir patient questionnaire on the phone) was simple and took about 10 minutes. There is a clear system to show you how many people anyone else around, but since there was no one else when we went, the wait was maybe another 15 minutes. Both the nurse and the main provider were kind, attentive, and detail-oriented, listening to patient concerns without it feeling rushed. They answered questions clearly and explained how to use the prescription they sent. Would come again!

I appreciate the attention and patience I received at Serenity! The staff along with the NP…read morelistened to my concerns and answered my questions, I left feeling like they really cared and I was in good hands. My visit was convenient, and not to mention it was clean!

I rarely leave reviews, but the care I received while visiting for work was TOP TIER. I have to…read moretravel for work often and I started to feel sick after the flight. A local co worker recommend a nurse practitioner she visits when she's not feeling well. I must say after meeting Ms.Melville and being treated with so much care and professionalism at her office, I now wish she was at my Primary care office back home! I for sure will be using her from now on when I'm in Tx. I was able to confirm that she does virtual visits so I'm so excited to try it. It was affordable too!