This was, without a doubt, the best care I have ever received in an ER…read more From the moment I walked in, the front desk staff made me feel welcome. The receptionist greeted me warmly and immediately set a positive tone for my visit. The doctor was not only pleasant but incredibly thorough. He took the time to listen and made sure all of my concerns were addressed. I felt HEARD and truly felt like my care mattered. Unlike many ER experiences, the doctor didn't just see me once and disappear. He returned several times throughout my visit to discuss results, answer questions, and make sure I understood everything. He made sure I had an after care plan and explained that all as well. Nurse Pam was absolutely amazing. She is caring, gentle, knowledgeable, and exceptional at what she does. She took the time to explain everything clearly and made sure I understood what I needed to know before leaving and she was pleasant to talk to. Jackie, the CT technologist, was also wonderful. She was kind, warm, professional, and made me feel comfortable throughout the entire process. She explained everything before we started so there were no surprises. She was also very pleasant to talk to. I would also like to recognize the young lady who was shadowing. She was kind, professional, and attentive throughout my visit. She asked important questions about my medical history, drug allergies and did a wonderful job making sure I was comfortable. Her compassion and professionalism were evident, and she has a bright future ahead of her in healthcare. Before I was discharged, the staff made sure I had all of my results, understood my next steps, and had every opportunity to ask questions. I never felt like I was being rushed out of the door. The facility itself was clean, organized, and well-maintained. Most importantly, every person I encountered treated me with kindness and compassion. I am truly grateful for the outstanding care I received. This facility is staffed by genuinely great people who CLEARLY care about their patients. Thank you all for making a stressful experience feel so much easier.

do not go to this urgent care. Th doctor is terrible. i came in for allergy solution. i told him i…read morehad been using a afrin for 3 days already. and he said he was going to prescribe me afrin... he didnt listen at all. didn't even try and genuinely help me.

Be careful They will submit false charges for services not…read moreprovided to your insurance. When the insurance doesn't cover the total they will call you to pay something you didn't receive.

They were super friendly and attentive! I came here because I could not stop throwing up, they were…read morequick to take care of me and made me feel better in a couple of hours! Of course nobody wants to go to the ER but if I had to choose, I'd come back here!

After an accident my lawyer referred me to this location for a check up and the staff was amazing…read more The doctor checked up on me several times while I was waiting for my scan results, which took a while, but that's minor. Overall everyone was friendly, the facility was clean and the doctor really shows that he cares.

I called ahead to schedule an appointment with this stand alone EC from the waiting room of TCH…read moreafter waiting for 5 hours with out getting any form of treatment. We were seen right away and within 15 minutes, an actual physician came in to go over my 15 month old son's treatment plan depending on what the swab test results were.

My daughter had a throat infection on an early Sunday morning. We showed up, they took care of her…read moreand we went back home. Staff was very respectful and professional. Her infection cleared up after a round of antibiotics.

This was my first time going to this emergency room. I was greeted by Ms. JoAnna, she helped me…read morewith my visit. Doctor Hossaim was also helpful and very knowledgeable. I would recommend this emergency room to anyone that like good customer service. I would go back again. Mr. Wilmore

After suffering an unfortunate fall I had to visit a Doctor immediately. Rice ER came up in my…read moreGoogle search right away. Checking in at the front desk was easy and the Receptionist assisted me so patiently with all I needed to present to her, transparent with cost, and related to what I was going through - letting me know that all would be ok (because she went through something similar). I was seen right away and everyone was so kind and considerate of my injury. The Doctor was very pleasant and provided me with the utmost in care and recommendations. I've never suffered any bone breaks before and I'm grateful to this team for keeping me calm and hopeful. Thank you Rice ER for everything!

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

Came here since my normal clinic was booked and regretted it. No seating, arrived early and still…read morehad a long wait time. We just needed a physical done.

I read the negative reviews before booking my appointment, but I still decided to give this clinic…read morea chance. Unfortunately, the reviews were completely accurate. My appointment was at 9:15 AM, and I arrived 20 minutes early to complete paperwork and avoid delays. After waiting for over an hour and thirty minutes without even seeing the doctor, I finally got up and left the clinic. I never even met the doctor. This level of disrespect for patients' time is honestly ridiculous. People take time off work, rearrange their schedules, and come in expecting basic professionalism and care. Instead, I was left sitting in a waiting room for over 90 minutes with no communication, no apology, and no sense that anyone valued my time. Very disappointing experience. I will never recommend anyone to this clinic

This urgent care is awful. Go here for IVs I guess, but their medical capabilities are sketchy. I…read moreget they aren't doctors at urgent care, but I wouldn't even consider them nurses. The np had the audacity to ask me what I think the treatment should be for stepping on glass. Was barely able to clean the would, and let the receptionist wrap me. Then billed my insurance for surgery which then I had to pay a deductible for. They don't even answer their phones when you want to dispute it. On top of everything, the NP wrote incorrect notes which made my insurance claims a nightmare to settle. So many other urgent care options in Houston, don't go to Neumed.

I visited this clinic after being involved in a same-day vehicle accident. The airbag deployed and…read morecaused significant burns and abrasions to my wrist. Upon arrival, the front desk receptionist greeted us with an attitude that made it seem as though we were inconveniencing her. In contrast, the nurses were very kind, professional, and considerate throughout the visit. Dr. Ong examined my wrist and recommended X-rays. After the X-rays confirmed there were no fractures, he advised me to ice the injury and stated that he would prescribe a pain reliever and an ointment for the burns and abrasions. What was concerning, however, was that Dr. Ong appeared ready to discharge me after a $350+ visit without cleaning the wounds, applying any ointment, or dressing the injury. My wife had to specifically ask whether he planned to treat the burns and cuts before sending me home. "Oh..yeah, I can do that" was his response.  The experience became even more frustrating the following day when I went to the pharmacy and was informed that only one of the two prescriptions had been received. I called the clinic and was immediately placed on hold. After waiting for 20 minutes without assistance, I decided to drive back to the clinic in person (less than 1 mile away from pharmacy). When I arrived, the receptionist who had placed me on hold was sitting at the front desk looking at her personal cell phone. After speaking with Dr. Ong and explaining that the pharmacy had only received one prescription, he simply stated that he had forgotten to send the second one. Overall, I found the level of care, attention to detail, and customer service disappointing. While the nursing staff was excellent, the experience with both the physician and front desk staff left much to be desired.

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I've been here a couple times but this last go around they gave my son the wrong diagnosis. Said he…read morehad flu when he actually had strep. Looks like they read the wrong test. Unacceptable.