Rapid and expert evaluation and treatment. State of the art…read more No doubt about the high competence, character, and compassion of their staff. I credit them for curing my right ankle so I can walk normally again. World class in all respects.

I went to the Houston Methodist Emergency Care Clinic on Thanksgiving due to severe back and leg…read morepain that left me barely able to stand or walk. I expected compassion and basic medical care, but instead I left feeling humiliated, ignored, and unsafe. Although the doctor briefly spoke with me, no physical exam of any kind was performed. When I asked for assistance to the restroom because I was struggling to walk, one of the nurses simply pointed down the hall and didn't accompany me. I nearly collapsed while trying to get back out of the bathroom and was screaming in pain, yet that same nurse rolled her eyes and walked over slowly before finally helping me into a wheelchair. It was clear she did not care and found me to be an inconvenience. Another nurse, Sonny, was also incredibly rude and lacked compassion entirely. She seemed annoyed by my questions and at one point even said, "Well what do you want me to do about it?" I understand it was a holiday and the staff may not have wanted to be there -- but I certainly didn't want to be there either. I was in a medical crisis and deserved to be treated with basic empathy, not dismissal. The only person who provided quality care was a nurse named Mohammad, who was kind, attentive, and treated me like a human being. I am genuinely grateful for him. Unfortunately, the actions of the rest of the staff overshadowed everything else. I felt vulnerable, helpless, and disbelieved throughout the experience. This clinic made me feel like my pain didn't matter and like I was a burden for needing help. I would not recommend this clinic to anyone, and I believe this location is a disgrace to the Houston Methodist brand. No patient should ever be treated the way I was treated.

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

I will never return to this ER I don't live in this area so I came here because it was close to…read morework. I was about 10 weeks pregnant and I was experiencing heavy bleeding and clots! The african American male doctor I had spent 2 mins in a room with me and told me there was nothing he could do until I was 16 weeks. I was in pain and scared due to this being my first pregnancy I left crying and upset having to uber 40 mins home to go to another emergency room where I found out I had a hemorrhage and needed a rh shot and bed rest. Its okay to have a bad day but taking it out on a young first time mom is way to far!

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

Excellent attention great staff . The loca is great and the area is beautiful. The staffs are…read moreamazing and super friendly and professional people.

Both my husband and I have been admitted to Houston Methodist Hospital last year-at different times…read moreof course. Neither of us could find one flaw with our stay there. The nurses were attentive and personable and the doctor I had spent real time explaining everything I wanted to know including test results. The food was very good for hospital food and my private room was clean and comfortable. Unlike with other hospital stays I did not feel eager to be released, although yes, home is better than anywhere else to me. Thanks to all at Houston Methodist Hospital for making my recovery so comfortable.

On January 27, 2026, at approximately 3:15 PM, I checked in to the 25th floor of the OPC building…read morefor a left knee gel injection administered by Dr. Flannery. This injection was the result of two prior office visits the previous week for the same knee pain, for which I paid the required $50 copay at each visit (totaling $100). The gel injection itself was not an office visit but an in-office procedure that's fully covered and required no copay as verified by Quantum Health! When attempting to complete electronic check-in through MyChart, I was unable to proceed due to a required $50 copay. I contacted Houston Methodist Billing, explained the issue, and the billing representative contacted my insurance to verify coverage. After confirming that no copay was required, she removed the charge and informed me that she "learned something new today," noting that many staff do not understand the difference between an office visit and an in-office procedure. Upon arrival for my injection, front desk staff on the 25th floor again demanded a $50 copay. I calmly explained the steps already taken and informed them that Houston Methodist Billing had already removed the charge after insurance verification. Despite this, I was told I would not be allowed to proceed with my appointment unless I paid. I contacted my insurance provider on the spot and asked staff to speak with them directly. The staff refused. I then requested a manager. A billing lead for the floor came out but also refused to speak with the insurance and insisted I must pay. The insurance representative was listening to this entire exchange and requested that an office manager speak with them; this request was also declined. Eventually, a supervisor named Angie came out and agreed to speak with the insurance. Even after the insurance confirmed that the procedure code did not require a copay, she insisted that EPIC showed a $50 copay because the injection was administered by an orthopedic specialist. The insurance clarified that the provider specialty is irrelevant--procedures do not carry copays, office visits do. At that point, it became evident that the issue stems from systemic miscoding and improper front-end verification practices. I was explicitly told that two verification employees--Gonzalo and Tavis--apply a blanket $50 copay for all encounters rather than verifying service codes properly. This aligns with my experience over several years, during which I am repeatedly forced to pay incorrect copays and later receive refunds after backend audits. This practice appears to rely on patients either not knowing their benefits or not having the time or energy to challenge improper charges. It places an unfair burden on patients, creates hostile front-desk encounters, and undermines trust in the Houston Methodist billing process. My questions to Houston Methodist leadership are straightforward: Is this practice officially condoned? If not, why has it not been corrected systemwide? Why are insurance verification staff not properly trained on the distinction between office visits and in-office procedures? Why are patients routinely forced to overpay and rely on backend refunds rather than being charged correctly upfront? I am exhausted from having to fight this same battle every time I receive an in-office procedure. Numerous complaints over the years have resulted in no meaningful change. Same billing issues exist in other departments including Pain Management. Billing should not be a difficult task. I am perplexed by the Houston Methodist Hospital and their inability to fix their billing system once and for all. Assume the responsibility and don't dump it on your patients!!! Houston Methodist prides itself on being "Number One in Texas." That distinction should apply not only to medical outcomes, but also to honest billing practices, staff training, and respectful patient treatment. Until this issue is addressed at the management level, patients like myself will continue to face unnecessary stress and confrontation for charges that should never have been applied.

My wife's experience:…read more This is regarding the Houston Methodist Emergency Care Center at Kirby with the African American radiologist that refused to give me her name, that serviced me on 8/15/2025 around 12am. This person mistreated me doing a CT Scan that watched me struggle to get on the table for minutes after being reminded of the blood clots in both of my legs and my inability to move. She then flopped me on the table violently. Wailing in pain she kept telling me to stop crying as I complained and cried to her while being in pain that the solution they use when accessing the port was spraying me in the face, neck, and body. I had a panic attack and could not breathe and she would not stop to check on my well being. I have pictures of the solution all over my neck, chin, arm. I'm utterly hurt by the mistreatment and neglect that your staff member has given me. Out of the 20+ plus scans, MRIs, etc. I have never been traumatized the way your radiologist has treated me, ever! I demand to be contacted immediately because this is not right for patients to be treated like trash when we are in pain and already beaten down by life.

What I like about this place is that they have the tools to determine the root cause or any issues…read more Unlike alot of similar places like urgent cares. This place has a CT scanner and ultrasound I believe. They have what is needed and they use them when they feel it's necessary.

Highly recommend! The establishment was clean. The medical staff provided excellent service. Betsy,…read moreTayla, and Chris were very accommodating, knowledgeable, and pleasant! Came in with a cut finger and was seen immediately. Since I was a cash patient, they helped weigh out options for the wound. Thank you again Betsy, Tayla, and Chris!

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

Can I leave a six star review? Five does not seem enough when they literally saved my husband's…read morelife. This ER was not crowded and was able to immediately address our needs and expedite our transport to the med center for life-saving open heart surgery. The med-center is a bit intimidating in an emergency situation and this ER on Holcomb was close and efficient with dedicated staff.

honestly.... the WORST hospital I have been at. not attentive. don't explain anything to you. and…read moreif you need surgery on a weekend... they make you sit all weekend. how do you not have an on call doctor for an IMPORTANT surgery causing you pain?????? actually crazy. please don't waste your time going here!! they don't care!!

I chose to come here last minute as you do when you head to an Emergency Center. I was thoroughly…read moreimpressed with all of the staff members. They treated me like family and it felt like home. Thank You Guys! -Ruben Hope

Doctor Bo is the man!!! Sliced my finger at work got sent here and couldn't have asked for a more…read moreawesome person to handle the situation. Great guy, if you come here you will be in great hands. Thank you for everything.

My dad is in the 8th floor recovering from surgery. He is being given the wrong medication, running…read moreout of medication during the night shift and let on the crapper unattended for hours. I'm about to go ape shit on these MFer's. This is the first time I haven't been able to stay with either one of my parents 24/7 during a hospital visit due to my job and do I regret it. Nurses ain't what they used to be.

I was there 3 Days for my Kidney surgery. Room where I was in so outdated. My Restroom smelled…read more Than my Iv pump went off is took them almost 30 Minutes to they come and change it out.Food was awful when they bring food no smile nothing.I understand they all busy but this was worst