After suffering an unfortunate fall I had to visit a Doctor immediately. Rice ER came up in my…read moreGoogle search right away. Checking in at the front desk was easy and the Receptionist assisted me so patiently with all I needed to present to her, transparent with cost, and related to what I was going through - letting me know that all would be ok (because she went through something similar). I was seen right away and everyone was so kind and considerate of my injury. The Doctor was very pleasant and provided me with the utmost in care and recommendations. I've never suffered any bone breaks before and I'm grateful to this team for keeping me calm and hopeful. Thank you Rice ER for everything!

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

This was, without a doubt, the best care I have ever received in an ER…read more From the moment I walked in, the front desk staff made me feel welcome. The receptionist greeted me warmly and immediately set a positive tone for my visit. The doctor was not only pleasant but incredibly thorough. He took the time to listen and made sure all of my concerns were addressed. I felt HEARD and truly felt like my care mattered. Unlike many ER experiences, the doctor didn't just see me once and disappear. He returned several times throughout my visit to discuss results, answer questions, and make sure I understood everything. He made sure I had an after care plan and explained that all as well. Nurse Pam was absolutely amazing. She is caring, gentle, knowledgeable, and exceptional at what she does. She took the time to explain everything clearly and made sure I understood what I needed to know before leaving and she was pleasant to talk to. Jackie, the CT technologist, was also wonderful. She was kind, warm, professional, and made me feel comfortable throughout the entire process. She explained everything before we started so there were no surprises. She was also very pleasant to talk to. I would also like to recognize the young lady who was shadowing. She was kind, professional, and attentive throughout my visit. She asked important questions about my medical history, drug allergies and did a wonderful job making sure I was comfortable. Her compassion and professionalism were evident, and she has a bright future ahead of her in healthcare. Before I was discharged, the staff made sure I had all of my results, understood my next steps, and had every opportunity to ask questions. I never felt like I was being rushed out of the door. The facility itself was clean, organized, and well-maintained. Most importantly, every person I encountered treated me with kindness and compassion. I am truly grateful for the outstanding care I received. This facility is staffed by genuinely great people who CLEARLY care about their patients. Thank you all for making a stressful experience feel so much easier.

do not go to this urgent care. Th doctor is terrible. i came in for allergy solution. i told him i…read morehad been using a afrin for 3 days already. and he said he was going to prescribe me afrin... he didnt listen at all. didn't even try and genuinely help me.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

Quick, Professional, Friendly, Explains things. Love them. My daughter is very comfortable with…read morethem.

Office is extremely clean, staff and medical professionals were kind and courteous. Treatment was…read morequick. Couldn't be better.

Getting someone ice when they obviously need it.. not having patient needing to ask…read more Having ice packs that actually are like ice, very cold and staying that way, and bendable for different people's needs.

Not sure why this location has so few stars because the staff is so friendly. They have a very…read moreefficient registration procedure. You email your insurance and ID to them, and boom. You're booked. They also are accurate with wait time quotes. You don't need an appointment, but it's best you call ahead so you can know how long your wait may be and then the actually call you when it's your turn. They have RAPID testing AND PCR. Their tests are more accurate than a drive-thru testing place. Physicians are very well informed and are able to answer any question you have. Front desk also very informative and helpful. Overall, great clinic!

Very disappointing experience from start to finish. This place is clearly understaffed, and…read moreunfortunately, the patients are the ones who suffer because of it. We called ahead for a simple sports physical and were told to come in. After waiting around an hour and a half, we were unable to get the physical completed. We were then told by the manager to return the next day and assured that it would be taken care of. We came back as instructed, only to experience another unnecessary wait. What really made the experience worse was the lack of professionalism and communication from the staff. At one point, the nurse addressed me by saying, "Hey, come here, come here," which I found extremely disrespectful and inappropriate. I understand that emergencies happen and that ERs can get busy, but this was a simple sports physical, and the entire process was unnecessarily difficult. If you value your time and expect professional customer service, I would recommend going somewhere else. Pay a little more and save yourself the frustration.

Had a great experience on a Sunday afternoon. The check-in process (using a QR code to complete…read moretheir patient questionnaire on the phone) was simple and took about 10 minutes. There is a clear system to show you how many people anyone else around, but since there was no one else when we went, the wait was maybe another 15 minutes. Both the nurse and the main provider were kind, attentive, and detail-oriented, listening to patient concerns without it feeling rushed. They answered questions clearly and explained how to use the prescription they sent. Would come again!

Friendly, quick, efficient and right next to a Walgreens, ample parking and open until 8:00…read more I had a terrible allergic reaction; my face was swollen, burned and was itchy and stingy all at once. It was spreading too down my neck. They have a QR check in, love that! I went late on a Friday night and was treated and out in maybe 30 mins total. That's outstanding in my book.

This small Kelsey orthopedic Centre has pharmacy and specialty. It is clean easy ample parking just…read morepast beltway ample parking. Quick easy my doc there Dr. Fein is brilliant. The waiting areas comfortable.

Dr. Carter is extremely personable and i felt very safe under her care especially as a new patient…read more the energy here felt very calm. Front desk employees are all very kind, too. Not like a typical clinic staff i'm used to. happy i found the right doctor