Jason the owner is really nice and knowledgeable. He was really helpful. The store is really nice and clean and has a lot good items.

1 Star - Extremely Frustrating and Unethical Subscription Practices I canceled my subscription with Only Natural Pet months ago, yet they continue to send me food and charge my account almost $82 each time. When I called customer service, I was told that I had "only canceled a delivery, not the subscription." Their website is extremely confusing and not user-friendly, and it honestly feels intentionally designed that way to trap customers into staying subscribed. The reason I canceled in the first place was because my dogs had to be switched to a different food. The only reason I even looked for an alternative was because Only Natural Pet's deliveries consistently took forever to arrive, leaving me waiting far too long for food I needed on time. When I called about the most recent charge and asked for a refund, I was told I would have to refuse delivery or ship the product back before they would refund me. While I understand policies, this completely ignores real life. Between work and daily responsibilities, the last thing I want, or have time, to do is drive to a post office, wait in line, and send something back just to get my own money refunded. That means nearly $82 out of my account for weeks, and in today's economy, that's money I absolutely need. On top of all of this, customer service was rude and dismissive, and I believe one representative actually hung up on me. I've worked in customer service my entire life, and courtesy refunds are commonly given, especially when the company is clearly at fault. This experience has been stressful, time-consuming, and financially damaging. I would strongly caution anyone considering a subscription with this company. read more

Location is easy to find and there's lots of parking nearby (which is super convenient if you purchase your pets food in bulk). Often there are furry ambassadors waiting to greet you at the door. I've seen a cat on several occasions as well. So fun! There are a wide array of toys, treats, better for your pet foods and supplements to tackle loads of pet health goals. There's even cbd for older pets for those recovering from injury or working through anxiety. Only Natural Pet is a 20 year old Boulder based and founded company. They are B Corp certified too! The staff are both caring and knowledgeable both in store and online (yep, you can order straight to your home!). This team also gets up early to support both winter and summer Boulder Bike to Work Day. Serving yummy human treats and samples/giveaways for your pets. An added bonus is that you can earn up to 5% back on all your purchases - woo hoo! Highly recommend checking this spot out for all your pets needs! read more

Only Natural Pet - Boulder - Aww - Pet Stores Near Me - Boulder, Colorado

See all

I go here pretty much weekly, if not twice weekly. I buy my dog's food from here and they are one of the only pet stores that carry their food (real meat) They also have lots of enrichment toys and feeders which is great! I also was having a hard time finding a harness that didn't irritate my standard poodles armpits and she was too nervous to come inside to try them on. They let me take the harness out to the car to try it on her, which was so nice and we ended up finding the perfect fit. I also love coming in to see all the adorable shop dogs. Lastly, their rebates are awesome. One of the best rewards programs I've encountered. I love this store! read more

Only Natural Pet - Boulder - Raven in her new harness! - Pet Stores Near Me - Boulder, Colorado

Needed a harness for my baby and they had the purrfect one. The staff was so nice and gave us great recommendations for toys. Also a great option for dog treats. Overall a great experience! read more

Customer service was awesome and it was a very clean and well stocked store! I don't often make the trip up to boulder but will definitely be stopping in when I do. read more

We love coming here for Hazels yummy treats and food! And complete gut health is awesome!!!

This place is like the Trader Joe's of pet supplies stores. Their staff is incredibly knowledgeable and friendly. Their customer service is top notch. They carry only the best products for your pup or kitty. My motto has been if they don't carry it, then I shouldn't be getting it- unless it comes to prescription foods. They don't carry those. They were amazing when one of my kitties were sick, and then they accepted all of her food and litter to donate when she crossed over the Rainbow Bridge. Rejoiced when I adopted 3 kittens and have been incredibly supportive. My only regret is that I couldn't take the store with me when I recently moved to CA. I'll still be purchasing their things, just online now. read more

super friendly staff and awesome products! My dog LOVES the MAXmeat lamb bits for training.

Literally the best pet store in the entire Boulder/Denver/Golden/Aurora area. A huge selection of food & toys, with the friendliest staff that never pressures you to buy anything. They also have a ton of free samples & coupons/discounts!! Like the most discounts I've ever seen for a pet store. Highly recommend, & I've been to about 35 pet stores in this whole area (most of which have ridiculous price gouging, not this one tho!) read more

Great price, but that was it (unfortunately): I ordered two of my dog's favorite toys online on Friday May 4th, and received a confirmation (at what would have been 1:16 Boulder time). I understand that orders may have been assembled and shipped for the day, but I thought it would ship on Monday or Tuesday at the latest. The free shipping deal said 3-7 days for shipping, which is fine, which is why I thought it would arrive at the end of the following week, but did not think that it actually meant that is how long I would WAIT for it just to be shipped as well! The package shipped exactly one week later - Friday 11th - and I received it on Tuesday 15th. Good price, but waiting a week just for something to be shipped is far too long. read more

madison was so helpful ! has patience . great selection! has everything i want . jillian is great read more

Expensive but my husky liked it, then again she likes a variety of food. I posted this picture/ video on IG and have since removed it I felt like they didn't really care about customer based promotion, which is understandable if it were my social media I would pick and choose what was posted on my page! Finally I asked for coupons and was redirected to thier web page. Nothing spectacular. read more

Only Natural Pet - Boulder - Pet Stores Near Me - Boulder, Colorado

See all

My fav spot in Boulder for doggie treats! My dogs like the pig snouts most! They got all the good stuff

This store is one of a kind. They reallY care about your pets and their owners. Prices can be a tad high but for thE quality of food and goods - dog beds, coats etc the prices are greAt - especially with their coupons and sales. The staff is always upbeat and warm - no matter who you talk to. They are passionate about pets and want to help.. my dog has had the worst allergies and theY are so helpful. It's really such a special place tHat is of the highest quality in customer service products and dog food with a warm down to earth accommodating and kind energy. They also do a lot for charitable animal groups and pets of the homeless. read more

Should be called Only Pet Store worth going to in Boulder. Great, wide selection, warm and inviting atmosphere, and helpful staff. Aspen was an exceptional customer service representative-- she went above & beyond to answer our questions and help us find the items we needed. Her dogs are beautiful and well-trained. Just wanted to mention Aspen by name, as all the staff was helpful, but she was exceptional in her assistance and customer service skills, as well as just a great person. read more

I have been on the auto delivery for their very expensive beef and sweet potato dehydrated raw. first bag was fine but some then they are all coming with half bag of celery smelling DUST!!!! I am NOT paying 90 dollars for a bag of dust that when you add water makes CEMENT!!!!! stop pulling the wool over everyone's eyes and stop this!!!! I just ordered the Turkey and more dust. my dog doesn't eat dust. And for 100 bucks I can buy her raw groceries and do it myself!!!! read more

All great products, the store is a nice size, not overwhelming. But my favorite thing, by far, are the people who work there. They are friendly, available and helpful. I also love that I don't need a receipt if I have to return something. They are very nice about all of that. They are a great local Boulder asset! read more

Great products, excellent customer service! I love shopping at Only Natural Pets. All of their products are high quality and durable. They also have great customer service - if your animal doesn't like something they will take it back no questions asked! They are also a B Corp which really sealed the deal for me! read more

Online pet supply store that offers "healthy, natural pet care products that are consistent with a holistic approach to pet health." Amen. A required shopping source when you have pets that shart due to sensitive stomach, irritable bowel disorders or food allergies when fed commercial pet food made out of dead animal carcass and other organ by-products. Price is reasonable, but shipping can get expensive due to the weight of products like food and litter. If you can order in bulk with another friend or two, that would be ideal. They also carry Vetbasis lavender-scented natural cat litter (the only litter that smells better than most humans). read more

Only Natural Pet - Boulder - Pet Stores Near Me - Boulder, Colorado

I have been shopping for years on the online store and I am always pleased by the fast and efficient service. Only once have i had lamb ears arrived crushed but they immediately sent another bag. Karen read more

I used to order from our local pet store. Then I found ONP, online. Their prices are more reasonable and they just recently took back a return without hassles. I am very satisfied with their dried raw food offerings, fair pricing, and customer service. read more

Favorite pet store in Boulder! Always well stocked, super friendly staff and great variety of products. Reasonably priced as well. Definitely stop by! read more

Only Natural Pet - Boulder - Pet Stores Near Me - Boulder, Colorado

Absolutely amazing selection and great customer service!! I had some food that I bought here and don't work out and I was able to exchange and the workers were extremely helpful. read more

My cat recently had to be put on a raw food diet and this place has a great selection for her. The staff just seem happy to be there and it show in the way they treat their customers. My favorite staffers are all the fur babies, especially the sweet Great Pyrenees!! read more

First time online order in December. They shipped an incorrect item instead of the 4 flea collars I needed. Called them. They said "keep the dental chews free of charge we will ship out your collars" 4 collars came, and they not only shipped but discounted the entire price. Excellent SAFE items for your bet, great customer service! read more

If I could give -5 stars I would. They made plastic poop bags green colored and market them as being "eco-friendly" and "degradable" and are tricking people into thinking they're buying biodegradable compostable bags. Whoever is behind this idea should be ashamed. The difference between putting a dog's lifetime of poop in plastic bags vs. compostable or biodegradable bags is tons of waste vs zero waste. read more

I really like this shop and their brand dog food agrees with hound! Thanks for the help, Kira! read more

This is our absolute favorite pet store. Amazing people, pets, and products. These guys are the best, especially Kira!

Katie and the gang are always so welcoming. We love Harvey and Spencer. Shavone helped us find what we were looking for!

Very nice little pet store in Boulder. With the best brands only, this is a pricey place to shop but worth it. They have a great selection of chews for your dog, including salmon skin rolls, chicken feet, tracheas and all of the gross animal parts your dog loves to chew. Their cat toy and treat selection is a bit lacking, but their dog supplies are well stocked. read more

This place is a wonderful place to shop for your pets. Not only do they have reasonable prices they are very friendly!

Discovered only natural pet at dog dayz almost 3 years ago and so happy I did. My dog is healthy, fit, and always enjoys her food. I get the easyraw and it's not expensive at all, but I have a 30lb dog. Associates are helpful and patient. I also buy their food for my cat. read more

This place is amazing, and the staff is actually very knowledgeable about the product. They all have their own fur babies so you know their advice is genuine and they probably tried the product themselves. read more

Love this place! Good products! Long time customer here in Boulder, nice staff. Love that they have their own pets there too :)

I entered this store today with zero expectations and came out in love with everything they have. Great in store customer service with knowledgeable staff. They recommended some chewing treats for my crazy pup and she is in love!. Happy pup, happy customer so I will come back!! read more

Note: This is for Only Natural's online business, not their brick and mortar presence. My wife and I have been loyal customers of Only Natural's online business, ordering cat food from them for years. We started when we lived in San Francisco and continued after moving to Colorado. Things were fine until sometime in 2012, when Only Natural's computer system kept holding our orders for pickup at their Boulder store instead of shipping them to us. This happened at least twice, and I believe three times, and was very frustrating. "Where's the cat food?" "I don't know; they said they shipped it last week." "Oh crap... it's sitting in Boulder... AGAIN." We followed up with numerous phone calls, and the problem eventually seemed to be fixed. Just this past week, though, we accelerated our usual cat food order to have it shipped sooner than normal since we'll be going out of town soon, and we received an email on a Thursday saying that the order was "processing" and would be shipped soon. Fast forward to the following Tuesday, and the order still hasn't been shipped. Now it's not going to get here until after we leave. They're trying to see if the order can be canceled now, and we've decided to stop doing business with Only Natural (especially after we learned that we can get the same food just as cheaply at the local pet store). The folks at Only Natural seem like good people, but their computer and shipping systems just aren't up to snuff. read more

Love this place! It's my local pet shop for sure. Staff is friendly, they have a great selection. Their product is pretty great too.

This review is for the Only Natural Pet brand of dehydrated raw dog food and their less than helpful telephone customer service, both from this store. I began purchasing the Only Natural Pet brand of dehydrated raw dog food in 2 pound bags from the store and then through Vitamin Cottage in Denver a couple of years ago. It was the most expensive dog food brand VitCot carried but it WAS of very high quality and I felt it was worth the extra $$. I bought their food, bully sticks and treats every month, all much higher priced than anything else but seemingly great quality and my dog loved it all. Their dehydrated raw food contained big chunks of meat mixed with veggies, was easy to prepare and my dog was in heaven. I was a very happy customer. Over time however, the meat began to shrink with every new bag and finally it became almost microscopic dust. I called their store a few times over the past several months to inquire about the shrinking meat and veggie chunks and they casually and quickly said each time, "oh the meat size varies by bag", nothing else...case closed for them. Note here that the price is still the same, almost $20/ for a 2 pound bag of what was now slightly chunky-dust. Since there was nothing else on the market that was similar, I reluctantly bought several more bags while waiting for the "good ones" of months past to return but they never did. It felt like this was a classic bait and switch, get customers hooked on the high quality, then reduce it drastically and hope no one notices. FAIL. A couple weeks ago I went searching for a replacement and found SOJOs brand now has the EXACT same food that Only Natural Pet started with, same dehydrated big chunks of meat+veggies and a bit of fruit...and slightly lower priced. WIN! They used to sell a big selection of the Only Natural Pet food line in most Vitamin Cottages but all of it was removed recently apparently due to "shelf space" and "low sales"...hmmm. Quotes from VC employees. (side note: they replaced it on the shelves with a crazy-expensive, over-branded, also from Boulder product called "I and Love and You" or something like that. Hipster-ish trying to be cute-cool packaging, in front of me availability weakness so I bought some food, a $10 box of treats and a $15 bag of liver treats. My dog wanted nothing to do with the food and got sick from the liver treats so they all went back). SO...my(and my dogs) hard won advice, dear Yelpers is buyer be aware and dont be afraid to return Only Natural Pet brand or any pet food if it is not the quality you think it should be. Especially when paying almost $20/ for a 2 pound bag. read more

I placed an order online and was told that I would be able to pick it up in store in 1-2 business days. That would be perfect, since I was planning a trip to Boulder on the 4th business day and my order should be ready by then, right?. On the 3rd business day, I tried calling the customer service number and held for over 20 minutes. I decided to send an email to customer service that day instead and still no response, the next day. Crickets. I called again on the 4th Day, today, the day I will be in Boulder. The woman who finally answered my call after holding for 5 minutes, said she didn't know where my order was and that she would get back to me once she hears back from the warehouse. What? You don't know where my order is? A) Do not PROMISE on your confirmation email that the order will arrive in 1-2 business days at your store for pick up, if it will not. "Thank you for your order! But hold on - it's not quite ready for pickup! There's still more work to do on our end, and we'd hate for you to arrive at the store before your goodies. As soon as your order is received at the store, we'll send you a delivery confirmation email. We promise to get it there in just 1 or 2 business days! So watch for that email and then you'll have some happy furry ones! Your order number is #1543570, placed on 05/01/2016. " B) Answer your phones and emails. Believe me, I want a quality product, but when customer service is of poor quality, I go elsewhere. It's the very last thing I should have to worry about when paying a premium for something. C) I still don't know the status of my order or when I can pick it up. 4th Business Day. read more