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    Bentley's Petstuff

    5.0 (3 reviews)
    Closed 10:00 am - 9:00 pm

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    Only Natural Pet - Boulder - Store Register Counter

    Only Natural Pet - Boulder

    (147 reviews)

    Jason the owner is really nice and knowledgeable. He was really helpful. The store is really nice…read moreand clean and has a lot good items.

    1 Star - Extremely Frustrating and Unethical Subscription Practices…read more I canceled my subscription with Only Natural Pet months ago, yet they continue to send me food and charge my account almost $82 each time. When I called customer service, I was told that I had "only canceled a delivery, not the subscription." Their website is extremely confusing and not user-friendly, and it honestly feels intentionally designed that way to trap customers into staying subscribed. The reason I canceled in the first place was because my dogs had to be switched to a different food. The only reason I even looked for an alternative was because Only Natural Pet's deliveries consistently took forever to arrive, leaving me waiting far too long for food I needed on time. When I called about the most recent charge and asked for a refund, I was told I would have to refuse delivery or ship the product back before they would refund me. While I understand policies, this completely ignores real life. Between work and daily responsibilities, the last thing I want, or have time, to do is drive to a post office, wait in line, and send something back just to get my own money refunded. That means nearly $82 out of my account for weeks, and in today's economy, that's money I absolutely need. On top of all of this, customer service was rude and dismissive, and I believe one representative actually hung up on me. I've worked in customer service my entire life, and courtesy refunds are commonly given, especially when the company is clearly at fault. This experience has been stressful, time-consuming, and financially damaging. I would strongly caution anyone considering a subscription with this company.

    Aqua Imports

    Aqua Imports

    (60 reviews)

    I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

    I come here ALL the time, the staff is so friendly and helpful! plus there's always a huge…read moreassortment of both freshwater and saltwater fish. i've been coming here for 2 years now and have never had a bad experience. i recommend this store highly!!! one thing (in my opinion) that really sets aqua imports apart from the other fish stores nearby is they take the time to update their website to show what they have in stock, as well as always having labels with pricing & fish breed on their tanks. i don't see this often, especially for the quantity aqua has, it's very impressive.

    Exotic Aquatics - My Zebra Nerite Snail, Tod Jr. from Exotic Aquatics.

    Exotic Aquatics

    (27 reviews)

    This is so far, my favorite LFS. I love their display tanks and they carry so many great products…read moreat good prices. Their staff is so friendly, and eager and willing to help. The fish there are so beautiful (and friendly, yes, the fish.). I love all of the fish there. The products they carry are very wide in variety and convenient. My only complaint is that the Betta Splendens are kept in pint sized cups. They cups are kept very clean and all, and overall much larger and better than the cups at most pet stores, but still, they are cups. I feels like they could at least try better at that factor. Otherwise I would have given them 5 stars. But they are an overall great store and I would recommend. I've bought so many useful supplies there, and a little Zebra Nerite Snail as a tankmate for my Betta :) . They get along so well. (The reason some of you are seeing older bad reviews, and now good reviews, is because they are under new ownership and management. Before the new ownership this place was terrible, now it is amazing).

    I was confused about the reviews I saw here, I came to Yelp specifically to review this local fish…read moreshop because I had a great first and second visit. I think this shop is really impressive, I just went in to look around because I keep fish and like fish shops, and it was awesome!. I saw fish I had never seen before, they also have a great selection of healthy aquatic plants if you like aqua scape. Later, some shrimp I bought from Petsmart infected my tank and killed my fancy goldshish Fishna, so I sadly went back to Exotic Aquatics to start over. I ended up super stoked. I received fantastic customer service, the shop was beautiful and the fish all looked healthy. Most tanks were self contained. It was badass. It's been two weeks and my cardinal tetras are still healthy, the heater he sold me was affordable, I barely notice it in the tank and I'm so glad he made sure I needed one. I had a great experience here. Absolutely recommend this shop.

    Bentley's Petstuff - petstore - Updated May 2026

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