This is so far, my favorite LFS. I love their display tanks and they carry so many great products…read moreat good prices. Their staff is so friendly, and eager and willing to help. The fish there are so beautiful (and friendly, yes, the fish.). I love all of the fish there. The products they carry are very wide in variety and convenient. My only complaint is that the Betta Splendens are kept in pint sized cups. They cups are kept very clean and all, and overall much larger and better than the cups at most pet stores, but still, they are cups. I feels like they could at least try better at that factor. Otherwise I would have given them 5 stars. But they are an overall great store and I would recommend. I've bought so many useful supplies there, and a little Zebra Nerite Snail as a tankmate for my Betta :) . They get along so well. (The reason some of you are seeing older bad reviews, and now good reviews, is because they are under new ownership and management. Before the new ownership this place was terrible, now it is amazing).

I was confused about the reviews I saw here, I came to Yelp specifically to review this local fish…read moreshop because I had a great first and second visit. I think this shop is really impressive, I just went in to look around because I keep fish and like fish shops, and it was awesome!. I saw fish I had never seen before, they also have a great selection of healthy aquatic plants if you like aqua scape. Later, some shrimp I bought from Petsmart infected my tank and killed my fancy goldshish Fishna, so I sadly went back to Exotic Aquatics to start over. I ended up super stoked. I received fantastic customer service, the shop was beautiful and the fish all looked healthy. Most tanks were self contained. It was badass. It's been two weeks and my cardinal tetras are still healthy, the heater he sold me was affordable, I barely notice it in the tank and I'm so glad he made sure I needed one. I had a great experience here. Absolutely recommend this shop.

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

I come here ALL the time, the staff is so friendly and helpful! plus there's always a huge…read moreassortment of both freshwater and saltwater fish. i've been coming here for 2 years now and have never had a bad experience. i recommend this store highly!!! one thing (in my opinion) that really sets aqua imports apart from the other fish stores nearby is they take the time to update their website to show what they have in stock, as well as always having labels with pricing & fish breed on their tanks. i don't see this often, especially for the quantity aqua has, it's very impressive.

Tried to place a p/u order. not one potty bag in the store apparently. At least McGuckin's calls or…read moretexts when they're out of a specific brand. I ended up ordering from chewy.com and will probably continue to do so from now on.

My dog was groomed at this petco and he looks horrific. They shaved my Australian Shepherd down to…read morehis skin and left his face full and barely cut. Any quality groomer knows never to shave a Aussie down to the skin as it burns. I even showed them a picture of exactly how he should be cut. I would recommend avoiding bringing you animal here for grooming. Purchase other stuff like food here.

I got my snake here and all the supplies. Great experience and they had a lot of patience with meread more

Terrible store and owner Michael Hill is a real piece of work. Animals are not housed or cared for…read moreproperly. Wife purchased a bulb today that was the incorrect bulb due to an mis communication with his clerk. Wife realized the mistake in the parking lot and went back inside to ask to return the bulb for the correct one and a refund of the difference. The clerk was clearly scared to call Mike to ask but agreed to knowing wife is a very consistent customer. Michael refused the return outright and made several snide comments to my wife belittling the business we have previously given him (she asked him why he would throw away a good customer over a $70 return) Do yourself a favor and avoid doing business with him period.

Today I went in with my 18 month old Daughter and she had an absolute blast! The workers there were…read moreabsolutely amazing and very knowledgeable with everything in the store! I ended up purchasing a Crested Gecko and am very pleased with the help I received today and the kindness they gave to me and my daughter! Highly recommend going into this reptile store over any other. Once again thank you guys for providing great customer service!

As first time reptile owners, I have nothing but wonderful things to say about this store. The…read moreemployees are great, they're very knowledgeable and friendly. You can tell that they really enjoy what they're doing. They're also so patient with my kids who love reptiles.

Excellent service from the groomers I would recommend a…read morereceptionist. They were packed and the phones were going. PetSmart can afford to treat their employees better. Great job groomers! The five stars is for the groomers

Chai who normally hates baths, and is nervous, came out as happy as a clam! All smiles and smells…read morefantastic. Her nail trims which ive done at home mostly since ive had her, were done and Avery took the time to mention how she slowed the process down for her and did everything on the ground. This was phenomenal level of care!

I can't say enough good things about this place. Their customer service was friendly,…read moreknowledgeable, understanding, and professional from start to finish. It's rare to find a store that genuinely cares about their customers like this. An excellent experience over all. I will absolutely be back and highly recommend this place to others.

Staff is friendly, store is well stocked, staff is knowledgeable…read moreI moved to edgewater a few months ago but still go to this location because it is a much better experience and they have what I need

So I called at the beginning of August "21 they told me they where going to do a order by the…read moremiddle of the month and to expect it by the end of the month it's now September "21 and they never followed threw with their word and lead me to believe they where trustworthy until I had to be a bad parent and explain to my son why his pet never showed up moral of this story never trust anyone and keep looking elsewhere till you find what your looking for so you don't have disappointed children.

Amazing! Clean, well lit, amazing animal loving staff!…read more The first thing I noticed when I walked in, was how clean the store is. Immediately after, I was greeted and welcomed in by the staff. It was my first time in, and I still felt the same way as when I'm welcomed into the home of my friends. After talking to the staff, you learn that they work there because they truly love the animals. I don't mean they take good care of the animals, I mean they truly love ALL of the animals. While I was there, one staff memeber was cleaning/transferring a spider home and the spider bit him. His reply was "so cute!". I purchased a bunch of crickets (150) and the staff bagged them in 5 separate bags. This gives them room to move around and breathe. It keeps them alive longer, but also shows the level of care the staff has for ALL the animals, even feeder crickets. I've purchased crickets for over a decade and this is the first place Ive ever been to that didn't just dump all of them into a single bag. Finally, the last thing that really stood out, was the placements all the animal habitats. They are housed in a way that the animals can't see into neighboring habitats. Reptiles don't like to see other reptiles. It causes a lot of stress due to predator/pray relations, as well as territorial issues. It's nice that Wild Things cares more about the animals, than the bottom dollar. Clean. Good staff. Caring staff. Competitive prices. What more can you ask for? Wild Things is about 45 min out of my way there, and 45 min back. There are closer places, but Wild Things is worth the drive because I truly feel they love scaled family as much as I do.

Poor customer service and suspect return policy…read more I bought a number of items for my son to convert is lizard environment into bioactive. One of those items was a UV light that we ended up not needing. When I went to return it they told me they don't give cash refunds. The light is unused and unopened. The employee pointed to a paper taped to the counter stating that policy. The problem is that when I purchased the dirt, hides and insects, he brought everything to the counter and set it all on top of that notice. So I didn't see it. Nor would I have had the opportunity to see it as nothing placed there went into a bag. When I pointed that out he said it's written in the receipt. Which is also suspect as at that point the transaction is already complete and I had no opportunity to consider their policy at that point. I don't need $100 is store credit. And it's poor business practice to place your refund policy in one place, directly where it will be covered and unseen when checking out. If your goal is to compete and run a viable business how can you continue to lack a reasonable return policy on unused and unopened items?

I normally go to the Northglenn location of Scales N Tails which is absolutely amazing. Never any…read moreissues and incredibly welcoming customer service. I cannot say enough how this location is the exact opposite. I went it to buy crickets today, two steps into the door and a lady immediately asks me "Do you need anything or are you just looking?" Normally I love to look around these stores to see all the new animals but this location made me way too uncomfortable to even walk past the front desk. All of the workers were huddled around the front holding conversation trying to get all the customers they could out of the store as fast as they could so they could go back to their own conversations. This place treats customers like pests.