I recently went here for the first time last weekend to pick up a bike. They were great, and it's…read morea vast store with everything for all levels of cyclists. Thanks guys!

If you like zero communication and wrong information - read that as lies - this is the place. No…read morewonder their floor space has been reduced by 1.5 stores. Dropped off my bike for tune up and replacement of worn parts. Got a cryptic text quoting 2 different prices and no explanation for the difference - called and got it straightened out. No Contact by the evening it was supposed to be ready so I texted them 1 hr 45 min b4 close to see if it would be done on time. Got a text saying part is en route from their warehouse and bike would be ready. 20 min b4 close I text again - No Response. Texted again next afternoon thinking maybe they didn't get the part till morning. No Response. Called and they said they would check if the part was there. No Call Back. Running errands so I stop in to check. Turns out the part was not at their 'other warehouse', they had to order it from a supplier. Not only did they lie about the part status, wouldn't listen to what I was saying, but 3x asked me if I 'wanted to take my bike'. After walking out I decided if someone is going to offer me taking my business elsewhere, I should probably take them up on it and went back in to get my bike. Got a voicemail trying to explain miscommunication. 10 days later receive text they finally received the part (that was supposedly at their warehouse) and an offer to 'make it right' so I responded requesting bringing my bike in on Fri of that wk - once again No Response. Call them to follow up on getting my bike fixed and said it would be the following week. I guess spending $1,000 on a bike isn't enough to deserve even mediocre service after the sale. 3 wks and my bike still isn't fixed.

Business is a decent size. The store front is clean and inviting. I was greeted by a very friendly…read moresmall dog. Everything you could possibly need for riding is inside. The inventory was expansive and reasonably priced.

I just did my first ride out of this location, and it was amazing! The shop is awesome and the…read morestaff is great. Everyone is friendly and helpful. I chatted with them about getting a cheap bike for my second cousin's first year of college and within days they called me to come in and look at one that had come in. It was perfect. Thanks for all the help and the fun rides. :)

Every time I go to this particular Trek store the staff is very helpful and don't try to sell you…read moresomething if you don't need it, they checked my tire and I assumed they would need to replace my tube, they didn't and showed me that it was holding air and even showed me the best way to air it up, I even asked questions they would probably think was stupid and didn't make me feel like an idiot for asking them. They didn't charge me for anything they did and this is what happens every time I go there, very unlike the Independence store, they want to charge for everything, even just to check my tire. I love how you guys do business and will come visit you guys every time I need something! Anyone who is thinking about starting to get serious about biking, just go there and see for yourself, they don't make you feel stupid but instead make you feel very comfortable and are so helpful!! They will make you want to go for a ride. Thank you guys!! Ronie

Drop off completed with out a hitch. Donations for kids means outdoors activity not isolation in…read morefront of a screen gaming @ 2:00 AM. Thank you Treck!

I need to start off by saying people writing bad reviews about this shop in the last month or so…read moreare so mean! I understand people are overly stress about covid but don't take it out on shops! On with my review! Mid april i wanted to buy a mountain bike and i kinda knew it would be difficult to find a full suspension in my price point because every place i checked was sold out. So i walked in this store and i could say it was off putting because it was so busy and it didn't seem like they had enough people working in the store. As i was walking around checking inventory a guy said you need help i'll be right with you ( he was helping 3 other people ) Dave came over 5-10 minutes later said what can i do for you. He found me a bike in the price point and over the next week he found a part i needed to hook a kids trailer to my bike. Did all this looking stuff up on the computer answering phones and trying to take care of everyone walking in the door lol.. At one point i didn't think he would remember about a part he was going to have them install when they got my bike in... I was wrong, not only did he remember the part he had them put it on right away. I watched Dave take care of customers 1 after another and a few at a time over 2 weeks. One lady had a problem with something she bought there, Dave looked her in the eye said i have never seen this happen before in over 15 years so you tell me what you want to do for you to walk out happy, i'll refund your money in full or give you another unit ( i think it was a bike rack maybe) . She wanted a new unit and dave made the bike builder stop what he was doing to build this ladies unit on the spot! I am a huge fan of this shop now, it's like that 80's bike shop before corporations, cool to talk to and they know there stuff about bikes. I ended up buying another bike for my wife today (so we can take a ride together) I found out 3 workers quit because of covid and their volume doubled because everyone wants bikes or getting there old bikes worked on. So when you walk in those doors have the mind set it's going to be a little disorganized but they will do right by you! Good Luck Everyone, Stay Safe.

I left an electric bike to sell in November of 2023. In June of 2025 I received an email from…read moresomeone who purchased the bike. After contacting Nick the owner and confirming the bike indeed had sold we have never received the money.. We have REPEATEDLY been told the check I in the mail. Blatant Fraud. Never been paid. Don't trust this shop to be honest.

I called to ask if they repair e-bike tires. They said yes and no appointment needed. We brought…read morethe bike to the shop that day. The owner helped us get it out of the vehicle. They said it's usually same day service, but they were very busy so it might not be ready until Monday. I told them no rush. It must have been just an hour or 2 and they called saying it was ready. We went back to pick up the bike and the owner helped us put it back in the car. Very reasonably priced! Amazing service! I would highly recommend this bike shop to everyone.

Great Trek bike for the price. Great Service & Advice for Darby, Jeremy & John. Grandson was…read morereally appreciating his newer, safer ride.

I took my bike in for a spring tuneup this year. The staff at the Bicycle Shack was very helpful…read more Jason and his crew did a great job tuning up my bike and getting it ready for the summer months and the riding I will be doing. I have a Veego E bike and they took care of it in a spectacular fashion. Everything is as good as new. I look forward to visiting them whenever I need help. If my wife decides she wants a bike we will go there to buy it. they have a great selection of used bikes

Jason and his wife have an exceptional bike shop. They're extremely knowledgeable, fair and very…read moreaccommodating. I can't recommend them enough! - recently when we were saying in the RV camp nearby and needed quick service, they were extremely helpful. I've been there twice now and I would go back in a heartbeat.

Nutshell version -- EBIKES ARE GAME CHANGERS. SO FUN!…read more Buying my ebike from Midwest Cyclery has been the best sales/service experience I've had for a very long time. Sometimes you don't know how solid a business is until you see how they handle problems. My bike, scheduled to be delivered in July, FINALLY made it to their shop on August 20th. The port delays and delays within the transportation chain are just part of life these days. Everyone has experienced them. But I was not left hanging without communication. Christina (small business owner, on duty 24/7) kept me informed. Around the 1st of August, when the bike was officially "late" Christina was on her suppliers & transportation chain like ugly on ape. She did a great job of keeping me informed. She knew I was anxious I was to get my Gazelle and apologized several time for the delay even though it was not her fault and completely outside of her control. It finally arrived. When I got to the shop, it was just assembled and finishing charging. She fitted my bike to me and went through all the tips about "how" to position myself when I ride, what to pay attention to, etc. I learned stuff from her it would've taken me YEARS to learn on my own. As I said in my first review, she grew up in this shop and is incredibly knowledgeable. We rode our bikes that night- awesome. The next morning, the unthinkable happened.... when we were at home attaching the Aussie's trailer to my PC's bike, something broke. ON OUR VERY FIRST MORNING to go riding. With a less than steller bike shop, this could have made for a very disappointing problem. I messaged Christiana & called the shop - Bob said to bring in it. Both assured us they could fix it. On a Saturday morning, both Christiana, Bob & one of their awesome employees put the bike on a lift and kept trying different parts to work with our trailer bracket until they got a fit. Getting his XL bike on the Thule bike rack presented challenges with a water bottle holder he'd just put on too. Bob was right there and helped us figure it out. We were in and out of the shop READY TO RIDE that morning. Here's there thing.... I looked at almost every bike shop in the KC/Overland Park area. I spent A LOT of time shopping, test riding, researching & asking questions about ebikes. These ebikes are very popular and there are A LOT of novice sales people out there giving out wrong information. I'm not dropping this kind of money without due diligence. Midwest Cyclery is a first rate shop. They know a lot of their customer's by name. I heard potential customers say another customer referred them. Because I'm a former small business owner, I try to always include other locally owned small businesses when I'm looking to buy something important. I feel I got lucky when I found Midwest Cyclery. I know I could have spent less or shopped closer to where I live. But they wouldn't have had the same quality of ebike as my Gazelle or been able to give me the expert help I needed. I wanted an ebike I could and would enjoy for several years. I NEEDED a place to answer all my questions as a complete novice without making me feel stupid or embarrassed and fix something when I mess up. Someplace that encourages customers to bring their bikes back periodically within the first year just so they can make sure their customer is satisfied and the bike is operating perfectly. In summary - that is Midwest Cyclery. They have forged excellent relationships with their customers AND suppliers. There were more ebikes here to choose from than any other shop around. They get bikes when the others can't. They are a solid, reputable and well-respected bike shop for those who really know about bikes and are serious about riding. And, for people like me. It is my pleasure to recommend them to others and frankly, what YELP is all about to me. Small businesses don't have huge advertising budgets so if I can share my great experience with other YELPERS, it's my pleasure to do so. If you don't know about Ebikes, check them out! They are a great way to start exercising. They make pedaling up hills possible without hating every minute of it. One can ride several miles. Yes, you still have to pedal but you can determine how much and when you need assistance. They make you feel like a kid again!

I've had two favorite bike shops over the past decade, and both have shuttered their doors…read more Midwest Cyclery is next in line to be my go-to based on it's convenient midtown location. I went in specifically looking for a U-lock for my commuter bike, and they had lots of options all priced as good as you'd find online. The staff was helpful but not intrusive as I wandered around trying to get my bearings. One reason I'm not quite at five stars is that it's still so new to me; I haven't had them work on any of my bikes, bought any big ticket items, etc. I lightly perused the bike selection which is pretty good, at least for right now in these weird supply-chain times. There's a big parking lot out front (rare for midtown) and it's easy to get to from the Plaza/Brookside/Westport. Recommend giving them a go and looking forward to updating this down the road after a few more visits!

Always take my e-bikes here when I need to get brakes worked on or flat tires repaired!read more

Very knowledgeable. Friendly people in there. They helped…read moreme resolve my issues and answered my questions . No pressure no upsell. I'm going to buy my next bike there for sure.

I went into this shop a couple times in the past looking for a pair of shoes or a part and they…read morealways seemed pretty chill. Recently I started riding my road bike and it started to become more uncomfortable with my feet and hands getting numb, a friend recommended me going to Elite to get my bike fitted... So I I made an apt, met Daniel for my fit (cool chill cat) then he starts getting in depth about what he was going to look for. After riding for about 10 minutes he did some measurements then he started adjusting the seat hight, saddled position, cleats and my bars. all I know is with the changes Daniel made my bike feels amazing and my hands and feet no longer get numb.. I highly recommend getting fitted

I'm on the hunt for a new bike shop, and Elite Cycling didn't exactly win me over…read more I popped in looking for a seatpost replacement, and the overall vibe and attitude were not the best. They told me I should just fix it, and to their credit, gave me some tips. The thing is, we're moving, selling our house, packing, etc. and I'd rather they just help out with a seatpost or offer to schedule a time for me to have them fix it. To me, it felt dismissive. I then inquired about a new bike, something I've been excited about the past few years and saving up for. I told them my budget for it which is on par for a small car, and they said "We aren't gonna have anything in that range." I was a bit shocked, and they clarified it's more due to Covid disrupting the supply vs demand. I know that's an issue, but again, dismissive to be shot down when I have the cash ready to go for a good new road bike. Overall it felt like they couldn't wait to be rid of me in the five minutes I was there. I got to know the folks are two now defunct bike shops and actually enjoyed going in to them. This one definitely didn't bring it for me like the past ones. I get it, they're in a high dollar area and can afford to get by without the friendly neighborhood shop feel, but it's not for me, and I'd recommend looking elsewhere.

The food is so good, y'all. Their menu has a lot more than pastries: The best breakfast burritos…read moreand grilled cheese sandwiches in KC (so much melty cheese)..."pick two" options with sandwiches, salads and wraps...Roasterie Coffee (my favorite) made by kick-ass baristas. Spokes is my absolute favorite place in downtown KC for all-day remote work: It's lap-top friendly, with plenty of spots near outlets, and great for staff meetings or brainstorm sessions, with long tables as well as sofas and chairs. The vibe is chill. There's a wall of windows for lots of natural light, but the space isn't crazy bright. The playlist is always great.15/10

I had an uncomfortable experience at Spokes a couple of months ago. As I approached the counter to…read morelook at the menu, the owner threw up a hand and said, "You're after him," assuming I was trying to cut in front of another customer. I told him I was just trying to read the menu. When I asked a few questions about the menu, he kept responding with "What?" as if he couldn't understand me. I do have an accent, but I've lived in the United States for more than 30 years and have worked professionally in English my entire adult life. To test whether he genuinely couldn't follow me, I asked something simple, "Do you have the time?" The same response came back, "What?" I can't say with certainty that this was racism; it's up to the readers to determine. But, from my perspective, based on how it unfolded and the pattern I've seen elsewhere, it's hard to call it anything else. I'm a disabled veteran who served a decade in the Navy, including multiple deployments to war zones, and I've spent much of my life working to be accepted and to build a life here. The vast majority of my interactions with people in the U.S. have been positive, regardless of their race, ethnicity, or even political affiliation (I have plenty of conservative friends from a military background). But on the rare occasions when I've encountered this kind of treatment, I've learned to recognize it for what it is. None of that mattered in that moment. I was just someone whose words weren't worth the effort to understand. The young cashier next to him looked visibly embarrassed and went out of her way to be kind to me afterward, almost like she was trying to make up for it. I appreciated that, and this review isn't about the staff. After this happened, I came across another one-star Yelp review from someone who described a similarly unwelcoming atmosphere whenever the owner was around. That reviewer, who identified as a person of color, said they felt uncomfortable and unwelcome and would not be returning. The owner's public response to that review is worth reading for yourself. Determine for yourself if it was a genuine apology or more like a defense of himself, subtly invalidating the complaint's concern. No customer, or simply no one, should be treated this way without basic patience and courtesy. I don't know whether what happened to me was about my accent specifically. But between my own experience and watching how a legitimate complaint from another customer was deflected rather than reflected on, it's hard for me to chalk this up to an isolated misunderstanding. I hope no one ever has to go through what I did in a place where people just want to rest and enjoy good food.