Went to Erik's Bike in Liberty today. The customer service was awesome! They made the repair,…read moretook time to educate me on adjustments I can make myself. Truly fantastic service that I really appreciate!

I have an electric bike that I've been taking to the shop for five years. Great service. A couple…read moreof flat tires on the back wheel, tuneups, and a brake adjustment where they just grabbed the bike, threw it on the rack and fixed it right in front of me. I was back on the road. Fast forward to today. I have a TROXUS e-bike. Same bike. It's great. Needs a new wheel. Well.. They don't fix my kind of electric bike anymore. They wouldn't even touch it. Recommended a different place. Couldn't get away from me fast enough, but I wouldn't let them. I even offered to sign a liability waiver if something catastrophic happened to the bike. Nothing. Nada. Niente. Not only do they NOT want my business today. They don't want my future business either. I'm pretty sure we broke up. I was trying to give them my money. Screw you too uh.. Erik

Business is a decent size. The store front is clean and inviting. I was greeted by a very friendly…read moresmall dog. Everything you could possibly need for riding is inside. The inventory was expansive and reasonably priced.

I just did my first ride out of this location, and it was amazing! The shop is awesome and the…read morestaff is great. Everyone is friendly and helpful. I chatted with them about getting a cheap bike for my second cousin's first year of college and within days they called me to come in and look at one that had come in. It was perfect. Thanks for all the help and the fun rides. :)

I took my bike in for a spring tuneup this year. The staff at the Bicycle Shack was very helpful…read more Jason and his crew did a great job tuning up my bike and getting it ready for the summer months and the riding I will be doing. I have a Veego E bike and they took care of it in a spectacular fashion. Everything is as good as new. I look forward to visiting them whenever I need help. If my wife decides she wants a bike we will go there to buy it. they have a great selection of used bikes

Jason and his wife have an exceptional bike shop. They're extremely knowledgeable, fair and very…read moreaccommodating. I can't recommend them enough! - recently when we were saying in the RV camp nearby and needed quick service, they were extremely helpful. I've been there twice now and I would go back in a heartbeat.

Went into the store today to get some assistance with my wife's bike. Very friendly,…read moreknowledgeable, and courteous staff. Even if your not in the market for a new bicycle but just need some minor repairs done to your current ride...go to FreeRide...they'll take care of you.

I need to start off by saying people writing bad reviews about this shop in the last month or so…read moreare so mean! I understand people are overly stress about covid but don't take it out on shops! On with my review! Mid april i wanted to buy a mountain bike and i kinda knew it would be difficult to find a full suspension in my price point because every place i checked was sold out. So i walked in this store and i could say it was off putting because it was so busy and it didn't seem like they had enough people working in the store. As i was walking around checking inventory a guy said you need help i'll be right with you ( he was helping 3 other people ) Dave came over 5-10 minutes later said what can i do for you. He found me a bike in the price point and over the next week he found a part i needed to hook a kids trailer to my bike. Did all this looking stuff up on the computer answering phones and trying to take care of everyone walking in the door lol.. At one point i didn't think he would remember about a part he was going to have them install when they got my bike in... I was wrong, not only did he remember the part he had them put it on right away. I watched Dave take care of customers 1 after another and a few at a time over 2 weeks. One lady had a problem with something she bought there, Dave looked her in the eye said i have never seen this happen before in over 15 years so you tell me what you want to do for you to walk out happy, i'll refund your money in full or give you another unit ( i think it was a bike rack maybe) . She wanted a new unit and dave made the bike builder stop what he was doing to build this ladies unit on the spot! I am a huge fan of this shop now, it's like that 80's bike shop before corporations, cool to talk to and they know there stuff about bikes. I ended up buying another bike for my wife today (so we can take a ride together) I found out 3 workers quit because of covid and their volume doubled because everyone wants bikes or getting there old bikes worked on. So when you walk in those doors have the mind set it's going to be a little disorganized but they will do right by you! Good Luck Everyone, Stay Safe.

I left an electric bike to sell in November of 2023. In June of 2025 I received an email from…read moresomeone who purchased the bike. After contacting Nick the owner and confirming the bike indeed had sold we have never received the money.. We have REPEATEDLY been told the check I in the mail. Blatant Fraud. Never been paid. Don't trust this shop to be honest.

Best bicycle shop in Lawrence. Brian and crew go out of their way(s) to assist and help. Whether…read moreyou're in the market for a bike, parts, or service The Lawrence Re-Cyclery gets "it" done in the most cost effective and friendly way. PS: The shop location is 924 DELAWARE and has been for some time, now.

Poor Customer Service both before and after going to shop. One of the employees offered to let my…read moregrandson ride a bike to try out and another one yelled at him for being on it. He was so upset. My daughter, grandson and I all wanted to talk about getting a bike. They were busy but no one had time to acknowledge our presence. I tried to let them know, and there was no concern they lost clients.

I recently went here for the first time last weekend to pick up a bike. They were great, and it's…read morea vast store with everything for all levels of cyclists. Thanks guys!

If you like zero communication and wrong information - read that as lies - this is the place. No…read morewonder their floor space has been reduced by 1.5 stores. Dropped off my bike for tune up and replacement of worn parts. Got a cryptic text quoting 2 different prices and no explanation for the difference - called and got it straightened out. No Contact by the evening it was supposed to be ready so I texted them 1 hr 45 min b4 close to see if it would be done on time. Got a text saying part is en route from their warehouse and bike would be ready. 20 min b4 close I text again - No Response. Texted again next afternoon thinking maybe they didn't get the part till morning. No Response. Called and they said they would check if the part was there. No Call Back. Running errands so I stop in to check. Turns out the part was not at their 'other warehouse', they had to order it from a supplier. Not only did they lie about the part status, wouldn't listen to what I was saying, but 3x asked me if I 'wanted to take my bike'. After walking out I decided if someone is going to offer me taking my business elsewhere, I should probably take them up on it and went back in to get my bike. Got a voicemail trying to explain miscommunication. 10 days later receive text they finally received the part (that was supposedly at their warehouse) and an offer to 'make it right' so I responded requesting bringing my bike in on Fri of that wk - once again No Response. Call them to follow up on getting my bike fixed and said it would be the following week. I guess spending $1,000 on a bike isn't enough to deserve even mediocre service after the sale. 3 wks and my bike still isn't fixed.

Nutshell version -- EBIKES ARE GAME CHANGERS. SO FUN!…read more Buying my ebike from Midwest Cyclery has been the best sales/service experience I've had for a very long time. Sometimes you don't know how solid a business is until you see how they handle problems. My bike, scheduled to be delivered in July, FINALLY made it to their shop on August 20th. The port delays and delays within the transportation chain are just part of life these days. Everyone has experienced them. But I was not left hanging without communication. Christina (small business owner, on duty 24/7) kept me informed. Around the 1st of August, when the bike was officially "late" Christina was on her suppliers & transportation chain like ugly on ape. She did a great job of keeping me informed. She knew I was anxious I was to get my Gazelle and apologized several time for the delay even though it was not her fault and completely outside of her control. It finally arrived. When I got to the shop, it was just assembled and finishing charging. She fitted my bike to me and went through all the tips about "how" to position myself when I ride, what to pay attention to, etc. I learned stuff from her it would've taken me YEARS to learn on my own. As I said in my first review, she grew up in this shop and is incredibly knowledgeable. We rode our bikes that night- awesome. The next morning, the unthinkable happened.... when we were at home attaching the Aussie's trailer to my PC's bike, something broke. ON OUR VERY FIRST MORNING to go riding. With a less than steller bike shop, this could have made for a very disappointing problem. I messaged Christiana & called the shop - Bob said to bring in it. Both assured us they could fix it. On a Saturday morning, both Christiana, Bob & one of their awesome employees put the bike on a lift and kept trying different parts to work with our trailer bracket until they got a fit. Getting his XL bike on the Thule bike rack presented challenges with a water bottle holder he'd just put on too. Bob was right there and helped us figure it out. We were in and out of the shop READY TO RIDE that morning. Here's there thing.... I looked at almost every bike shop in the KC/Overland Park area. I spent A LOT of time shopping, test riding, researching & asking questions about ebikes. These ebikes are very popular and there are A LOT of novice sales people out there giving out wrong information. I'm not dropping this kind of money without due diligence. Midwest Cyclery is a first rate shop. They know a lot of their customer's by name. I heard potential customers say another customer referred them. Because I'm a former small business owner, I try to always include other locally owned small businesses when I'm looking to buy something important. I feel I got lucky when I found Midwest Cyclery. I know I could have spent less or shopped closer to where I live. But they wouldn't have had the same quality of ebike as my Gazelle or been able to give me the expert help I needed. I wanted an ebike I could and would enjoy for several years. I NEEDED a place to answer all my questions as a complete novice without making me feel stupid or embarrassed and fix something when I mess up. Someplace that encourages customers to bring their bikes back periodically within the first year just so they can make sure their customer is satisfied and the bike is operating perfectly. In summary - that is Midwest Cyclery. They have forged excellent relationships with their customers AND suppliers. There were more ebikes here to choose from than any other shop around. They get bikes when the others can't. They are a solid, reputable and well-respected bike shop for those who really know about bikes and are serious about riding. And, for people like me. It is my pleasure to recommend them to others and frankly, what YELP is all about to me. Small businesses don't have huge advertising budgets so if I can share my great experience with other YELPERS, it's my pleasure to do so. If you don't know about Ebikes, check them out! They are a great way to start exercising. They make pedaling up hills possible without hating every minute of it. One can ride several miles. Yes, you still have to pedal but you can determine how much and when you need assistance. They make you feel like a kid again!

I've had two favorite bike shops over the past decade, and both have shuttered their doors…read more Midwest Cyclery is next in line to be my go-to based on it's convenient midtown location. I went in specifically looking for a U-lock for my commuter bike, and they had lots of options all priced as good as you'd find online. The staff was helpful but not intrusive as I wandered around trying to get my bearings. One reason I'm not quite at five stars is that it's still so new to me; I haven't had them work on any of my bikes, bought any big ticket items, etc. I lightly perused the bike selection which is pretty good, at least for right now in these weird supply-chain times. There's a big parking lot out front (rare for midtown) and it's easy to get to from the Plaza/Brookside/Westport. Recommend giving them a go and looking forward to updating this down the road after a few more visits!

This Bike shop isn't for everyone! I had to get that out there before preceding…read more (Keep in mind it's run by 1 guy) - doesn't answer the phone too often and very slow at responding to txts. Best best is to go onto the shop. If you are HARDCORE into mountain biking this is your local spot for Service & high end parts, Onestar had a LOT. Somehow they have parts you can't even get online and at a better price. Shop itself: It's a very small shop and there are party everywhere in kind of an organized disarray lol I just bought parts so I'm only reviewing this aspect. Parts: I was told he had a Carbon Revel Rascal Frame. He actually had a few! I asked about the frame (He was very knowledgeable) I needed a BB, sram cassette and a sram chain. I had to ask because it would have taken me a week to find the parts myself. But he got everything together and he gave me a really fair price. Cool knowledgeable guy with great parts at fair prices! what else do you need to know.

Well outfitted shop with expert mechanics that can help you with any kind of bike you want to bring…read moreby.