I went to drop off some packages that I bought from Amazon. And that's where the problem began. The…read morecode that they had sent me from Amazon kept scanning and saying item not found. I called Amazon while I was there and tried to handle it three times what a pain in the butt. The owner of the store took control talk to the Amazon guy. He wrapped the package and sent it for me and didn't charge me a thing. He said you've been really going through a hassle and I wanna help you out what a great guy!!! I agreed to pay the three dollars for the label to be printed. He didn't even take that. Thank you very much!! all of the employees there are so friendly and they are really nice. They go out of their way to help you.

I've now had to utilize their services a few times and overall I think it's a no frills shipping…read morecenter that is more of an errand stop. A few things to note... - they charge to print a label when you email them the prepaid label on the spot - make sure your package is 100% packaged up and ready to go. I've had 50/50 luck getting charged a package prep fee - their boxes can get pricey so try to find a shipping box before you arrive - employees can sometimes be aloof or in their own convos before servicing the customers waiting

I really like this UPS location. The staff is very friendly and helpful. Recommended.read more

Like what John said. I drove by and didn't see yelp first. And then got charged for the same thingread more

Came to the UPs to drop some Spectrum equipments. Two large heavy boxes. Esteban the UPS employee…read morewas very helpful and dedicated to the service he provided. He explained the entire process and recommended that I take pictures as a proof of me dropping the equipment. All of this with a friendly attitude and a big smile. The store is the biggest in El Paso and was the 207th store in the USA. So, there is a great deal of experience and dedication at this location. They also offer notarized services and document shredding services.

horrible customer service experience. They don't have any…read moreidea of what they are doing or how things work with packages and deliveríes

Came in around 5:30pm and I've heard it's usually the busiest times, so I was prepared to wait in a…read moreline. But I was helped right away by devienne and she was super nice for the package that I had return to a company that I bought from.

I emailed an attachment to the UPS store's computer. I…read moreneeded 2 pages printed. I was ok with copy price but the Computer Use Fee of $2.50 is BULLSH*T !!! Thats nickel and dime-ing. Office Depot will be getting my printing business from now on.

Very small UPS store located on Ft Bliss Army Instillation…read more No frills here - just a single counter and a single clerk. A very few, small assortment of boxes and stuff. However, if you come prepared, it's really quite convenient. Now I know this won't apply to most, but I personally love this store because of the fact it is located on the Army post. So when I have to ship something, especially returns with pre paid shipping labels etc - it's so easy to just go during a break from work and not have to leave base.

First off, I realize that they deal with a lot of people and packages, so I can somewhat understand…read morewhy there is a delay between when I am notified of a package ready for pickup and when it is actually available at this location. However, what I was not aware of, is this place charges a $10 "storage" fee for using them as a UPS Access Point. I have never experienced being charge such a fee in all the years that I have used Access Points, and I am a UPS Mychoice subscriber. I did not receive any notification by UPS that there would be such a charge when I had the package routed to there, plus there isn't any signs in the UPS Store to alert customers of this charge. My advice is to not use this location to pick up UPS deliveries.

I'm concerned with the lack of intentional care and knowledge seeking at this location presented…read moreearly on. I share that because I came in requesting information and assistance. There is a difference between simply not knowing and adequately trying to "follow-up" to find the answer or help in the best way possible vs. being dismissive with no sense of urgency and/or interest in being solution based. A customer actually had to intervene from another line to provide some information as she overheard the challenge. This was a random act of kindness after I was met with what I would describe as a rude demeanor from the manager. He came in upset, I tried to extend grace but after a few moments, he still didn't seem to be guest centered. There was an employee by the name of Tricey (T) that was very helpful in seeking out the answers in which she could. Her professionalism, energy and bubbly personality was engaging with every guest that came in, including a package handler. It's challenging to be met in a dismissive and not so kind way when seeking answers that may already come with a level of anxiety and/or confusion. Also, connecting to the Starbucks wi-fi isn't the strongest when trying to print and/or obtain documents. But if it's not public wi-fi in the establishment, understandable. When I asked, I was told to connect to the neighboring Starbucks. I remained patient, got the information I needed and thanked the 3 employees present. I was just discouraged mid-way through the visit.

I utilize this location often and am always treated respectfully. I will say that they get busy so…read morethe staff is rushing to assist people and may not have time to chitchat like some people want to do. However, they are patient if I have questions and are always helpful.

We needed the services of a notary, and this was the place to have that done, on the spot!…read more Wow! We walked in, and we're taken care of. We also needed to have the documents shipped out overnight, and had that done as well. The staff is very friendly and followed safety protocols by wearing masks. They have a fax and copy machine on hand, as well as a pc, all for a nominal fee. If your hungry or thirsty, they have snacks and water as well.

I did my fingerprints today here and pack and ship and the representative Chris was super…read moreprofessional, pro efficient, fast and friendly, in less than 15min I had them done! I highly recommend this place!

I have been using this location for 4 years. I have used their notary service, mailbox service,…read morepurchased mailing pouches, used their mail service and FedEx. Staff is always helpful and friendly. i have never experienced the issues mentioned by the folks giving less than a 5-star rating. Its not possible to be everything to everyone. I think I get great service and value.

I stopped here because I figured i could purchase a bag to ship my item in then drop it off…read more However, they do not sell shipping bags. They said theyve never sold shipping bags. They sell socks, hand creams, random nicknacks but not actual shipping supplies? Make it make sense. They also do not provide shipping receipts. This location is closer to my work, but another location from same company that is closer to my house do sell shipping bags and always provide a shipping receipt for all drop offs. Why is each location so different? And shouldn't postal annex prioritize shipping supplies? At the end, i drove to ups store to buy shipping bags then drove back to the postal annex to drop off the item to ship via fedex.

The staff here know me by name. They set you up in their computer system and every time you mail…read moresomething that needs tracking they save the address information. I send my neice's' and nephews' Christmas, birthday, graduation etc gifts from this locale and they ship it quickly and safely. Today I had to FedEx my tax documents to my accountant in New York and they had him on file from previous years so I did not have to fish in my purse for my eyeglasses to read his address in my iPhone contacts. Sweet!!!

Outstanding. I have had a mail box there for a few months now. These folks are unbelievable. On…read moretop of everything. Always attentive and friendly when I go to pick up my mail there. A pleasure to do business with.

Pete is the Grand Ambassador of all Postal Annexes in El Paso. The office was established 31 years…read moreago, way before the Postal Gold Rush. The service at this Postal Annex is really first class! You have the real feeling of a family home welcome and sense of community. They offer international shipping with DHL and Fedex as well as your traditional 3 days delivery in the US with UPS with a great smile. Pete is a legend in El Paso and a member of the EP Sheriffs Posse. The value they offer is always great, as their knowledge and dedication to customers is second to none.

we have used postal annex in our family for decades. I always look forward to having to mail…read moresomething so I can banter with the owners. such a great environment and always professional.