I really like this UPS location. The staff is very friendly and helpful. Recommended.read more

Like what John said. I drove by and didn't see yelp first. And then got charged for the same thingread more

horrible customer service experience. They don't have any…read moreidea of what they are doing or how things work with packages and deliveríes

This location is super! It is easy and quick in and out. I come often to drop off recyclable…read moreNespresso coffee pods- Nespresso provides the plastic shipping bags and the pre paid shipping label is already on the bag- too easy to do the right thing! The folks here see me come in with my Nespresso bag and always take care of me quickly and courteously! What can be better than prompt, friendly service!

I emailed an attachment to the UPS store's computer. I…read moreneeded 2 pages printed. I was ok with copy price but the Computer Use Fee of $2.50 is BULLSH*T !!! Thats nickel and dime-ing. Office Depot will be getting my printing business from now on.

I paid for a 2 day delivery cost of $28.00, I called the UPS…read moreoffice because the letter had not been delivered, and they advised me to call the local postal office. Following, I was informed that the card was still pending for delivery. When they mailed the card out-the worker placed the paid label behind the card instead of in front of the card Two weeks later, I received the card to my home -stating in front of the card that no stamp was issued- though the paid label was on the back side of the card. The office did offer to send the card again, but I chose to request my money back.

First off, I realize that they deal with a lot of people and packages, so I can somewhat understand…read morewhy there is a delay between when I am notified of a package ready for pickup and when it is actually available at this location. However, what I was not aware of, is this place charges a $10 "storage" fee for using them as a UPS Access Point. I have never experienced being charge such a fee in all the years that I have used Access Points, and I am a UPS Mychoice subscriber. I did not receive any notification by UPS that there would be such a charge when I had the package routed to there, plus there isn't any signs in the UPS Store to alert customers of this charge. My advice is to not use this location to pick up UPS deliveries.

I went to the Ft Bliss ups, to retrieve a lost receipt. The young lady at the register was not…read morerude, but very soft spoken. She could not help me nor would she tell me who could help. So, I ask her may I have customer service number . I am hoping I can get the information thru customer service. Thank you

I'm concerned with the lack of intentional care and knowledge seeking at this location presented…read moreearly on. I share that because I came in requesting information and assistance. There is a difference between simply not knowing and adequately trying to "follow-up" to find the answer or help in the best way possible vs. being dismissive with no sense of urgency and/or interest in being solution based. A customer actually had to intervene from another line to provide some information as she overheard the challenge. This was a random act of kindness after I was met with what I would describe as a rude demeanor from the manager. He came in upset, I tried to extend grace but after a few moments, he still didn't seem to be guest centered. There was an employee by the name of Tricey (T) that was very helpful in seeking out the answers in which she could. Her professionalism, energy and bubbly personality was engaging with every guest that came in, including a package handler. It's challenging to be met in a dismissive and not so kind way when seeking answers that may already come with a level of anxiety and/or confusion. Also, connecting to the Starbucks wi-fi isn't the strongest when trying to print and/or obtain documents. But if it's not public wi-fi in the establishment, understandable. When I asked, I was told to connect to the neighboring Starbucks. I remained patient, got the information I needed and thanked the 3 employees present. I was just discouraged mid-way through the visit.

if i could rate it zero stars i would the manager is rude and made me feel like an idiot and talked…read moreto me like a child when i just needed help with my first time shipping with them

We needed the services of a notary, and this was the place to have that done, on the spot!…read more Wow! We walked in, and we're taken care of. We also needed to have the documents shipped out overnight, and had that done as well. The staff is very friendly and followed safety protocols by wearing masks. They have a fax and copy machine on hand, as well as a pc, all for a nominal fee. If your hungry or thirsty, they have snacks and water as well.

I did my fingerprints today here and pack and ship and the representative Chris was super…read moreprofessional, pro efficient, fast and friendly, in less than 15min I had them done! I highly recommend this place!

I have been using this location for 4 years. I have used their notary service, mailbox service,…read morepurchased mailing pouches, used their mail service and FedEx. Staff is always helpful and friendly. i have never experienced the issues mentioned by the folks giving less than a 5-star rating. Its not possible to be everything to everyone. I think I get great service and value.

I stopped here because I figured i could purchase a bag to ship my item in then drop it off…read more However, they do not sell shipping bags. They said theyve never sold shipping bags. They sell socks, hand creams, random nicknacks but not actual shipping supplies? Make it make sense. They also do not provide shipping receipts. This location is closer to my work, but another location from same company that is closer to my house do sell shipping bags and always provide a shipping receipt for all drop offs. Why is each location so different? And shouldn't postal annex prioritize shipping supplies? At the end, i drove to ups store to buy shipping bags then drove back to the postal annex to drop off the item to ship via fedex.

The staff here know me by name. They set you up in their computer system and every time you mail…read moresomething that needs tracking they save the address information. I send my neice's' and nephews' Christmas, birthday, graduation etc gifts from this locale and they ship it quickly and safely. Today I had to FedEx my tax documents to my accountant in New York and they had him on file from previous years so I did not have to fish in my purse for my eyeglasses to read his address in my iPhone contacts. Sweet!!!

Outstanding. I have had a mail box there for a few months now. These folks are unbelievable. On…read moretop of everything. Always attentive and friendly when I go to pick up my mail there. A pleasure to do business with.