Efficient service and friendly staff. They take meticulous notes if you wish to get custom items sewn or fixed. Worth every penny.

I have had an okay experience with this tailor. Sure there is always a line, but folks keep coming back. Proximity makes it easy, but there is another tailor across the street - if it were that terrible. I left some items to get items sewn on. They had a plan to have the work done and ready for pickup within 7 days. The items were ready when I came to recover them and I had the next item ready to drop off - for pickup in another week. The true test is what I get back this second time. I left an AGSU jacket for a patch sew on. If you know the belt is probably the most important piece of that jacket... you lose the belt, you can assure yourself of having to get another jacket. Anyways, mine is sewn onto the jacket... I took a photo, if I don't get it back, we might "have a problem, Houston." Sarah worked the desk when I came in, and she was very helpful in getting my items to me. She also helped me hunt down my unit insignias for the shoulders. So, I was impressed by the friendliness and courtesy shown me by the staff on the two times I've been. PROTIP: If you remove your own old patches and velcro, you will save yourself some cash, as there is a charge to remove those items before sewing the items you do want on. Parking is a little weird, if you approach from the north, you may have to navigate around the building to get access to the parking lot. So far, I'm pleased with this sew shop. read more

Off Post Sew Shop - Sewing & Alterations Near Me - El Paso, Texas

This place is THE WORSE!!! DO NOT GO HERE! I dropped 7 pieces of my AGSU off to get cleaned, steamed, altered, and sew one. I paid for expedited service because I needed it done within 4 days- which they assured me they could do. I returned to pick up my items on a Saturday, prepared to wear them the next day for a funeral. Upon picking up my stuff the lady tells me they couldn't locate my pants, the skirt hadn't been altered yet, and the sweater wouldn't be ready until the following Wednesday. Presumably, I was PISSED! They had me try on two different pair of AGSU pants hoping that they were mine- which let me know they have no real way of tracking your stuff. Long story short- they couldn't find my pants. I ended up waiting for over an hour for them to find my stuff- THEY NEVER DID. I asked for a refund of services and an new pair of AGSU pants because they lost mine and they told me I had to wait for the owner to come back in order for them to issue me a refund because no one else can do it. The owner wasn't due to return for another two days!! They have no CONCERN or CARE for their patrons. I request the give me a call the same day before they closed to give me an update on if they located my pants so that I could make other plans for the funeral if I couldn't wear my AGSU- you guessed it!- NO ONE CALLED to provide an update. Long story short it's the day of the funeral, I don't have a uniform to wear, I haven't received a refund or a new pair of pants, the owner has not called/reached out, and I'm scrambling hours before the funeral for a complete uniform. THIS IS A POOR EXCUSE OF AN ESTABLISHMENT! read more

This establishment doesn't have a system in place to handle drop off and pick ups . Everyone is running around with their head cut off . They take on more work than they can handle especially at the prices they charge. I highly do not recommend this place to anyone . It's better to find another place . read more

This place never has my things ready on time they always make me wait a ridiculous amount of time for no reason.

With lack of sewing shops near post I have no choice but to go here. They have made my uniform worse with the dry cleaning, leaving discoloration. Very over priced with the results you get from this place. read more

Off Post Sew Shop - Used patch, they re-purpose your patches without giving you your old patch. - Sewing & Alterations Near Me - El Paso, Texas

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I unfortunately went here again bc of the urgency to get my AGSUs pressed and dry cleaned. I paid the hugely expensive express fee and they still didn't get me my AGSUs I'm time. It took a full day later, on top of that the AGSUs weren't even cleaned, only steamed and not pressed. Garbage! The employees are useless and the prices are too high. Location is the only reason they are still open. Look for another place. read more

Very unorganized. Last year this place ran much smoother and looked more organized. When coming in to pick up or drop off, be prepared for these things: 1) there will be a line 2) although very nice, the person working the register will stay with the one person, what feels like, throughout the entire process/lifecycle of your business with them I.e. receive, charge, take it to the back, hand stitch the item, sew it, run to the cleaners to clean it, bring it back, give it to you, meanwhile the line is just getting longer. An over exaggeration but if you've been here, you've waited and watched something similar play out. 3) picking up is the same, just in reverse. Great friendly staff but this place is in desperate need of a project manager that can streamline customer service. I waited 47 minutes to pick up because my item couldn't be found. While waiting I saw multiple people with missing items or incorrect sew jobs come through. read more

I had taken some clothes here & they were great, and quick! Staff is super nice as well. They do sewing, hemming, dry cleaning, steaming, tapering, they do it all! They also have almost anything you'd need awards and ribbons wise. They had some uniforms for sale as well. read more

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The army loves giving its soldiers tasks/ details at last minute. So, as usual I was notified today 09/29/2020 of a ASU dress uniform inspection on tomorrow 09/30/2020. I immediately called another locally renowned sew shop to be given the same old "it'll be ready next Monday because were so backed up" answer. OFF POST SEW SHOP popped up as a recommendation and I gave them a call prior to driving the their location. The front counter girl greeted with a welcoming "how may we help you". I then explained my situation and the importance of having my uniform updated today. They gladly accepted my uniform AND even expedited it(with a RUSH charge of course). I arrived at 1100 hours and was out there with my new rank on my ASU uniform and pressed by 1215. No hassle. No smart remarks. Good ole customer service. Thank you OFF POST SEW SHOP! You guys have a customer for life .... well as long as I'm stationed here at Fort Bliss, Texas read more

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If there was a way for me to give them a negative star I would. My aunt took my grandmother's suit here to be altered and dry cleaned. Went to go pick it up and all they did was dry cleaning it and tried to charge her for it being altered as well. When she advised it was not altered. They did not believe her So my aunt had to drive 30 minutes to go pick up my 93-year-old grandmother to come put the outfit on to prove to them that they did not do what they try to charge her for Then they did not want to give her money and gave her a problem with that read more

My suit was too big and they made it nearly perfect. It would have been better but I was rushed and didn't ask for anything else. So that's on me. They are open on sundays!!! This is such a major thing. They do normal clothes and jeans. They talked me out of skinning my jeans and just a straight cut. They were right! The jeans were skinny enough. I love that they say yes or no, even if you want something else. A true tailor. I am so happy with them. I have more clothes I'm dying to take them. read more

This was my second time picking up stuff that wasn't ready. Then they gave me my shirt, still wet. Got home and it's not only wet but still wrinkled. Taking my business across the street. read more

Off Post Sew Shop - taking business across the street. Second time my stuff was not ready. this was still half wet. Got home and this is what it looks like. - Sewing & Alterations Near Me - El Paso, Texas

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This place does all my alterations whether it be my military uniforms and set up's or my civilian suits. They do good work speedy turn around and have yet to disappoint. I've used the rapid turn around feature a few times and definitely worth the extra $10. The staff is well attentive even though this places is always packed. With good prices and good service it's too be expected though. read more

I took 2 sets of uniforms for dry cleaning and starch. they were in deed NOT starched. I had to wait over a hour for them to be completed by the owner. i requested 4 name tapes they didn't get stitched until I asked where they were. they were done on the spot so I also had to wait for them to be completed as well. i also requested my PC be stitched. which wasn't with my uniform when it was time to check out , but since it was already closing time, i was told to come back in the morning. overall a waste of time, and I spent my whole afternoon going in and out of the store waiting for my things to be completed correctly read more

Off Post Sew Shop came through with the hard to find AGSU items needed to complete my uniform. The staff is friendly and extremely helpful.

Fast alterations that are reasonably priced without a lot of hassle for military uniforms. Location is a bit hard to get to the first time, drive around the parking lot to the back of where the navigation takes you. read more

This is me being as objective as possible. this is the worst alterations shop I have came across in my time in the Marine Corps. My things weren't ready not only at the first time I was told but also the second. this place is incompetent at their service they offer. all of my friends have also had problems with this business. (this is my first time reviewing a place. it's so bad I had to.) ps don't give them your money. They don't deserve it. read more

EMILIO, ZAIRA and MERSADES are the BEST when it comes to me going to the Offpost Sew Shop! ZAIRA and MERSADES are friendly, professional and helpful when it comes to helping at the front desk. These two ladies make going here worth it cause of how friendly they are. EMILIO is very friendly and helpful when it comes to setting up your uniform. He's very knowledgeable and pays attention to detail when it comes to this! Overall 's for this Sew Shop and 's when it comes to these three employees! read more

This place is awesome and the staff is even better. Ms. Joy and Ms. Amy helped me with my order. They even went above and beyond to help me find a service ribbon that they did not have by calling around to help me find it. I highly recommend this place for alterations, sewing military uniforms and the excellent customer service. Also, Joe can put together your ribbons on your uniform if you have to get them done quickly. read more

The customer service is great. The lady who up front had a great sense of humor and did the job In less than 15 minutes for one uniform. I would much highly recommend this shop over the shop in Fort Bliss. read more

They went out of their way to accommodate me! I didn't even need a rush on my clothes to be dry cleaned, yet they got them done in less than 2 days. You can tell they put customers first. As such, small businesses like theirs should be publicly acknowledged. They will have a repeat customer in me! read more

Amazing service as always! Fast, reasonably priced, quality work, and great customer service. Josh and Joy are always a pleasure to deal with. You won't get this kind of customer service anywhere else especially on post. They also have a good inventory of accoutrements. A one stop shop! read more

Truly a God send! Zero for four, called Off Post Sew Shop, walk off homer! called Off Post, professional yet welcoming voice, Zaida! She is quite professional knows her business delivered with a heavy dose of superb customer service! The Sew Shop, upon entering clean and organized. Greeted by a smiling Zaida, presented my need, my need was assessed, sealed the deal am I am out the door. Derails were clearly explained, everything ste of the process so professional and uncomplicated! Every thing extremely reasonable which fall under my Effective and Efficient program! Nothing short of an Ace in the Hole! I am glad the other places told me NO, their disinterest lead me to an awesome find! Thank you Off Post Sew Shop and Zaida, the straw that stirs the drink! Put God First Place! Every day is a Winner! Ruben! read more

This place is friendly, efficient, and did alterations on 3 suits for my son. He was measured and the alterations were perfect. I am recommending this place to all my friends. read more

I took a pair of pants to be let out and hemmed, a week later I received a phone call telling me they made a mistake and took them in not let them out.I was fine with the mistake,but I paid $32 dollars and the manager wanted me to settle for a pant that was 2 sizes bigger and 3 weeks later wanted me to drive to the shop for more fittings.At that point I was loosing my patience and after asking her for the pants and my alteration money.She blocked me, according to her from coming back,well I was not planning on coming back with such rude practices. read more

all good all the things are beautiful, your money will not be wasted. durable, right in the budget and beautiful.

We won't be going to this shop again and would not recommend it. They were not able to offer dry cleaning when I went in so I opted for an in house "wash and steam" for my husbands dress blues. we needed it rushed and it was not done by the pick up time agreed upon. The garments we got back were significantly smaller and they failed to mention they shrank them. They also lost the custom name tag that goes onto part of the suit. Very upsetting and disappointed with the service. I did not get a call back after leaving my number asking for them to check for the name tag we needed. read more

Needed pants altered in 2 days, they worked with us and they were able to do it. Very friendly and professional

I had a awesome experience when getting my AGSU altered. The seamstress listened to my concerns a did everything she could to ensure that my commercial uniform now looks tailor made. Thank you!! read more

So helpful and flexible ! Works fast one putting uniform together ! Don't touch her burrito ! Ms.Joy you rock!!?! Hit her up !!!!!!

Excellent sew shop! Highly recommend any Soldier to visit this location as it's right outside the Cassidy gate. Two tops and one pc with new rank sewn on took about 5 min as a walk in customer. (Do not waste your time on post at the terrible alterations shop on main bliss.) read more

Very fast and saved me gas because she did my order on spot! Thank you! Will recommend

My dickies 874 original out came out looking beautifully new a nice young lady named Sara deos the job like a work of art and in less than 20 min. She is so nice and inviting great conversation while she deos the work. I am definitely coming to do my whole wardrobe here again. Thank you. Very nice 4 people I met. read more

Best customer service. Did a rush and it was done in 3 hours. Zaria and Sarah are the best. Would recommend to everyone. Affordable and better than going on post. read more

This place is awesome. My ASUs got ruined a day before a board. I desperately needed a rank sewn on last minute, and Off Post stayed open after closing to finish it that night. Very helpful and very professional. Definitely will recommend to everyone I know. read more

This shop has amazing customer service! My husband and I walked in needing his jacket altered and some badges for next day, and the owner was able to guarantee that she could get it done for us. We will totally be recommending the Off Post Sew Shop to everyone we know! read more

Amazing place! Brought my uniforms in to get rank, name tap, and branch tape sewn on. Super cheap and well worth it! They really know what they're doing! read more

They do non-military clothing as well. Took my dress in and Amy fixed it on the spot. I highly recommend this place.

Went in the day before a trip and they were able to alert some shorts within a couple of hours and did a great job!