Sarita and her husband Joe are real fixture of the El Paso fashion scene and a benchmark of…read moreexcellence for their clothing alteration. Last year Sarita did an alteration that was complex in a very short period of time. She is known in the community for the best alteration and her honesty. She will tell you the truth whether a garment fits or not. She does not back away from any work. Because she was trained as a tailor she also understands garments from inside out and brings a deep knowledge of best practices for alteration. We are blessed to have this family owned business in El Paso! #supportelpasoloacalbusinesses

I highly recommend Sarita's for alterations. I called around because I was looking for party…read moresleeves for my husband's ball shirt (Army). They were very friendly when I called and said they hadn't heard of it but would give it a try. The person on the phone said to just bring it in. My husband took his shirt in and he said it was an easy experience. We picked up the shirt three weeks later, like quoted. The shirt was perfect! The price was cheaper than quoted on Etsy. Such a great experience!

Horrible!!! Simply horrible!!!!…read more So not only does the place wreak like a constant bad sewer smell, but it looks and felt dirty. I should have taken that as a sign already but since i read a previous review that seemed promising enough for the alterations, i thought it couldnt hurt. Boy was i wrong! I gave the man who worked the tailor section 2 simple hem jobs to do for the length of my dresses. These dresses were one of a kind and i should have invested more moeny in a different place!! This man decided to cut the lining of the dress the appropriate length but then the top layer of the actual dress was at least 2 inches shorter!!! So you can see the lining and it looks awful. I should have tried it on before i paid him and left because i would have refused to pay him. It was only 25$ total for both dresses so i thought it was worth it. Now i know better! Terribly unprofessional setting for his business as well since the dressing room for fitting was this tiny closet that was part of his nook. He also did not seem to speak any english but i didnt think that would have been a problem. Biggest mistake ever coming here!!!

I've been going here for clothing repairs, after we've been recommended this place by one of our…read morefriends a few years ago. There's a small tailor shop in the back. The man is very friendly, good at his work, reasonable prices, and quick. He doesn't speak English and I don't speak Spanish but we understand each other.

I've always found it challenging to find a reliable and quick alteration service, but Golden…read moreMachine Alterations has exceeded my expectations every time. Gabi and Blanca are truly exceptional--they offer dedicated, professional, and friendly service that makes the entire process smooth and stress-free. Their attention to detail and commitment to customer satisfaction are evident in the quality of their work. I highly recommend Golden Machine Alterations to anyone in need of fast, reliable, and top-notch alterations. A fantastic local gem! They also offer a great value. Siempre me ha resultado difícil encontrar un servicio de arreglos rápido y confiable, pero Golden Machine Alterations siempre ha superado mis expectativas. Gabi y Blanca son realmente excepcionales: ofrecen un servicio dedicado, profesional y amable que hace que todo el proceso sea sencillo y sin estrés. Su atención al detalle y su compromiso con la satisfacción del cliente se reflejan en la calidad de su trabajo. Recomiendo ampliamente Golden Machine Alterations a cualquiera que necesite arreglos rápidos, confiables y de primera calidad. ¡Una joya local fantástica! Además, ofrecen.

As a petite woman, Golden Machine is my go to for every single piece of clothing I own. Simply the…read morebest. Locally owned. Thank you Golden Machine!!!!

They do a fantastic job I've taken several items here. Always on time delivery. Great quality…read more Great value

This little shop has great outcomes. I have been here several times for different types of…read morealterations, and it seems as if there is nothing they cannot do. The work is professionally finished. It has a different feel ham a "tailor shop" and is mor like a bridal alterations place. There are two private dressing rooms. They do have Saturday hours and accept credit cards.

The worst service I have seen in a long time. Took work pants in to be repaired, paid for the…read morerepair and they never got fixed. I took them back and when I returned to pick them up I was told they were given to another customer. As of 10/012019 they have still not been returned by the other customer. Then they try and put the blame on the customer when it was the guy working there who gave them away.

Terrible service. Dropped my clothes off for dry cleaning and was told it would be ready on Monday…read moreby 3. Come Monday I go to pick up my clothes and was told they were not going to be ready till 5 pm. I then go at 5pm just to be told their machine broke down and will not have my clothes ready till the next day and that my clothes would be smelling weird. Not even going to use the store credit.

If you wanna get charged for the privilege of paying for work that's not actually getting done,…read morethis is the place to go! I picked up my shirts and they still had stains on all the collars, on all of my shirts. It's as if they just took the shirts and hung them back up and then gave them back to me on the pick up date. When I dropped the shirts off, I specifically pointed out the stains on the collars and ask they be treated. I don't understand how this is so difficult because my podunk dry cleaner in Hawaii was able to take care of these shirts with no problems, consistently, and we live on an island with limited resources. You get one chance to get it right. If you can't even provide the service as requested, then that's it. You know it's bad when I have to take time out of my busy schedule to write a review like this. Every time I see my shirts hanging on the rack with the stains on them, it bugs me enough to warn people about the lack of service this establishment provides.

This is how a company should run their business. Never had a problem with my kiddos dry cleaning…read moreuniform for band/orchestra. They are willing to help any way they can. Thank you to the staff at Custom Cleaners & Laundry for what you do.

Coat did not fit properly. When brought to their attention i was informed that "it needs to be…read morereported before i leave the store, because peoples bodies change". Weird thing to say haha. The problem was i didnt get it fitted at the store i had it fitted at the owners house. I asked for them to make an exception, on their policy since they did not advise me during pick up, they refused. I spent $150 for nothing, no help whatsoever. The money doesnt even matter, its about the principle. I do not recommend, very poor customer service. People wonder why businesses dont last... they do it to themselves.

She did a great job on my hemming for my lined garments, and did it in a relatively quick turn…read morearound-- 4 working days.

I haven't been able to find a tailor with great reviews on the west side so I ended up giving the…read moreGolden Needle a try. It was a simple job for $8/pants, completed by the time they said they would be finished, and for that I give them three stars. Word of warning: the woman who helped me when I picked up my tailored suit pants didn't speak much English. I would suggest remembering where you place your ticket (not me), and maybe practicing how to say your article of clothing in Spanish.

TERRIBLE customer service. EXTREMELY rude. Have called twice and both times they were rude…read more Today I called asking if I could go in tomorrow (Monday) the conversation goes as follows: Me: can I stop by tomorrow? Around 5:30? Man: Today is Sunday. Me: yes I know, can I stop by tomorrow to give my shirt? Man: yes see you then. Me: wait a second, do you think I could have a price range on the skirt? (I had already explained it was a skirt that fit me loose around the waist) Man: well how am I supposed to know what it is I haven't seen it. Me: I told you it was a skirt that fit me big, can I just get a price range for it, please. Man: ay dios MUST NOT NEED BUSINESS THAT BAD. I will bad mouths you to every single person I come in contact with. Thanks for nothing.