Coat did not fit properly. When brought to their attention i was informed that "it needs to be…read morereported before i leave the store, because peoples bodies change". Weird thing to say haha. The problem was i didnt get it fitted at the store i had it fitted at the owners house. I asked for them to make an exception, on their policy since they did not advise me during pick up, they refused. I spent $150 for nothing, no help whatsoever. The money doesnt even matter, its about the principle. I do not recommend, very poor customer service. People wonder why businesses dont last... they do it to themselves.

She did a great job on my hemming for my lined garments, and did it in a relatively quick turn…read morearound-- 4 working days.

Efficient service and friendly staff. They take meticulous notes if you wish to get custom items…read moresewn or fixed. Worth every penny.

I have had an okay experience with this tailor. Sure there is always a line, but folks keep coming…read moreback. Proximity makes it easy, but there is another tailor across the street - if it were that terrible. I left some items to get items sewn on. They had a plan to have the work done and ready for pickup within 7 days. The items were ready when I came to recover them and I had the next item ready to drop off - for pickup in another week. The true test is what I get back this second time. I left an AGSU jacket for a patch sew on. If you know the belt is probably the most important piece of that jacket... you lose the belt, you can assure yourself of having to get another jacket. Anyways, mine is sewn onto the jacket... I took a photo, if I don't get it back, we might "have a problem, Houston." Sarah worked the desk when I came in, and she was very helpful in getting my items to me. She also helped me hunt down my unit insignias for the shoulders. So, I was impressed by the friendliness and courtesy shown me by the staff on the two times I've been. PROTIP: If you remove your own old patches and velcro, you will save yourself some cash, as there is a charge to remove those items before sewing the items you do want on. Parking is a little weird, if you approach from the north, you may have to navigate around the building to get access to the parking lot. So far, I'm pleased with this sew shop.

Fir well over a decade, I've gone to Mina for many kinds of of clothing/light gear/specialty sewing…read morerequirements and have never been disappointed! recently I acquired travel pants and as alway, need to have buttons (for security/pickpocket proofing) onto my pockets, as well hems in the legs. I was extremely impressed with her adherence to the local/state/federal COVID19 restriction guidelines, especially by locking her front door as a means to maintain social distancing. Wearing masks is a given. Like many small businesses, she is cash only ( no charge card), which keeps the price low. She is extremely reliable with estimates and time/day of completion. She is more important than ever as my primary sew-master (my wife) simply has too much work at her paid employment to do the mending/sewing that I need! "ALTERATIONS BY MINA" certainly has my enthusiasti/coveted "iWheel of Approva!"

this lady is a nightmare she needs to retire. I truly believe she's got dementia. She fixes half…read morethe things forgets the other half doesn't charge the correct amount what she charged tell you to pick up things weeks later you go by they're still not ready. This lady needs to retire. She shouldn't be doing business

Sarita and her husband Joe are real fixture of the El Paso fashion scene and a benchmark of…read moreexcellence for their clothing alteration. Last year Sarita did an alteration that was complex in a very short period of time. She is known in the community for the best alteration and her honesty. She will tell you the truth whether a garment fits or not. She does not back away from any work. Because she was trained as a tailor she also understands garments from inside out and brings a deep knowledge of best practices for alteration. We are blessed to have this family owned business in El Paso! #supportelpasoloacalbusinesses

I highly recommend Sarita's for alterations. I called around because I was looking for party…read moresleeves for my husband's ball shirt (Army). They were very friendly when I called and said they hadn't heard of it but would give it a try. The person on the phone said to just bring it in. My husband took his shirt in and he said it was an easy experience. We picked up the shirt three weeks later, like quoted. The shirt was perfect! The price was cheaper than quoted on Etsy. Such a great experience!

This guy is fabulous. He is on point and listens if I tell him, I want the pants a little longer…read morehe'll make the adjustment until I am happy with how the length will appear. He did three hands for me in a very quick turnaround and it was very reasonably priced. I am so happy. I had one pair of pants that had some bead work on the bottom he told me he recommended to remove the beads from the bottom row of the pants so that it would make a clean hem and he was right it looks perfect. He knows what he's doing.

Excellent service. The gentleman sew a zipper on a dance costume. Thank God he was open on Sundayread more

If you wanna get charged for the privilege of paying for work that's not actually getting done,…read morethis is the place to go! I picked up my shirts and they still had stains on all the collars, on all of my shirts. It's as if they just took the shirts and hung them back up and then gave them back to me on the pick up date. When I dropped the shirts off, I specifically pointed out the stains on the collars and ask they be treated. I don't understand how this is so difficult because my podunk dry cleaner in Hawaii was able to take care of these shirts with no problems, consistently, and we live on an island with limited resources. You get one chance to get it right. If you can't even provide the service as requested, then that's it. You know it's bad when I have to take time out of my busy schedule to write a review like this. Every time I see my shirts hanging on the rack with the stains on them, it bugs me enough to warn people about the lack of service this establishment provides.

This is how a company should run their business. Never had a problem with my kiddos dry cleaning…read moreuniform for band/orchestra. They are willing to help any way they can. Thank you to the staff at Custom Cleaners & Laundry for what you do.

Spanish-speaking and cash-only…read more My Spanish is only so-so but I've always been able to communicate and have even learned a few words related to sewing here "Cuál es la palabra para...?" The proprietor is very nice and friendly. I've been a customer for over a year at OK Tailor and they have done a great job on all the repairs, hemming, alterations I have given them. Prices are very reasonable; work is always done by the agreed-upon date. Highly recommended.

My wife needed to get her dress altered but had a short frame, not only did they complete the work…read moreto take the dress in and redo the bodice they did it quickly and it looked amazing! Definitely recommend them as they are also amazing value!

I've been a Customer for over 6 years and have had great service. My Clothes have been delivered…read moreat the time promised and they have always been delivered pressed as requested. I highly recommend this location.

Took 4 pair of paints to get tailored and it was a disaster she cut one leg shorter called owner…read morenever called me back she had seamstress ask for pictures once she saw them never return my call.I would never ever go back not even my for dry cleaning they didn't even offer to give me a refund..they are unprofessional