Coat did not fit properly. When brought to their attention i was informed that "it needs to be…read morereported before i leave the store, because peoples bodies change". Weird thing to say haha. The problem was i didnt get it fitted at the store i had it fitted at the owners house. I asked for them to make an exception, on their policy since they did not advise me during pick up, they refused. I spent $150 for nothing, no help whatsoever. The money doesnt even matter, its about the principle. I do not recommend, very poor customer service. People wonder why businesses dont last... they do it to themselves.

She did a great job on my hemming for my lined garments, and did it in a relatively quick turn…read morearound-- 4 working days.

My son needed to have a suit tailored on a very short notice; he received it on Tuesday and needed…read moreit by Friday. I called some other shops and was told they couldn't have it done that soon. I talked to Mr. Garcia (no relation) at J&C House of Alterations. He was very pleasant and assured me he could finish it on time. We dropped the suit off on Tuesday evening and he had it finished by Wednesday afternoon! Mr. Garcia did an excellent job and his price was very reasonable. Also his shop is very clean and well organized. I will definitely return to this shop for any future tailoring needs!

The owners of this business were very kind and friendly. They did a fantastic job on my daughter's…read morepants. They were very prompt, I dropped off on Monday and by Tuesday evening they had finished and turned it right on time. I will always take my clothes there.

I only come here for my alterations! They do beautiful work for a reasonable price. For example, I…read morewent into an alteration shop near Angry Owl and she wanted $15 to hem a pair of work pants no lining. Davila's only charged me eight. They are good people who are honest.

I would rate this place 0 stars if possible! Owner was very rude and unprofessional when my husband…read moretried to get some shorts altered. He wouldn't even let him step foot inside the business. This is ridiculous and this place should really just close if this is the way they treat customers. You're better off not wasting your time here and just going somewhere else for your alteration needs! Would NOT recommend this place.

this lady is a nightmare she needs to retire. I truly believe she's got dementia. She fixes half…read morethe things forgets the other half doesn't charge the correct amount what she charged tell you to pick up things weeks later you go by they're still not ready. This lady needs to retire. She shouldn't be doing business

Hours of operation showed 9:30 -6 Mon -Fri, you arrive during that time window only to discover a…read morehand written note indicating lunch 1-2 pm. Should not have that been in the listed info posted.

Sarita and her husband Joe are real fixture of the El Paso fashion scene and a benchmark of…read moreexcellence for their clothing alteration. Last year Sarita did an alteration that was complex in a very short period of time. She is known in the community for the best alteration and her honesty. She will tell you the truth whether a garment fits or not. She does not back away from any work. Because she was trained as a tailor she also understands garments from inside out and brings a deep knowledge of best practices for alteration. We are blessed to have this family owned business in El Paso! #supportelpasoloacalbusinesses

I highly recommend Sarita's for alterations. I called around because I was looking for party…read moresleeves for my husband's ball shirt (Army). They were very friendly when I called and said they hadn't heard of it but would give it a try. The person on the phone said to just bring it in. My husband took his shirt in and he said it was an easy experience. We picked up the shirt three weeks later, like quoted. The shirt was perfect! The price was cheaper than quoted on Etsy. Such a great experience!

Horrible!!! Simply horrible!!!!…read more So not only does the place wreak like a constant bad sewer smell, but it looks and felt dirty. I should have taken that as a sign already but since i read a previous review that seemed promising enough for the alterations, i thought it couldnt hurt. Boy was i wrong! I gave the man who worked the tailor section 2 simple hem jobs to do for the length of my dresses. These dresses were one of a kind and i should have invested more moeny in a different place!! This man decided to cut the lining of the dress the appropriate length but then the top layer of the actual dress was at least 2 inches shorter!!! So you can see the lining and it looks awful. I should have tried it on before i paid him and left because i would have refused to pay him. It was only 25$ total for both dresses so i thought it was worth it. Now i know better! Terribly unprofessional setting for his business as well since the dressing room for fitting was this tiny closet that was part of his nook. He also did not seem to speak any english but i didnt think that would have been a problem. Biggest mistake ever coming here!!!

I've been going here for clothing repairs, after we've been recommended this place by one of our…read morefriends a few years ago. There's a small tailor shop in the back. The man is very friendly, good at his work, reasonable prices, and quick. He doesn't speak English and I don't speak Spanish but we understand each other.

Best in the business. Was able to see us on a very short notice during non business hours for an…read moreemergency. Was very friendly, professional, and did such a good job. Thank you !

Alberto has always done a great job on the projects that my husband and I have given him over the…read moreyears; from creating costumes to making alterations on jeans, he has done it all for us, and his work has been excellent. He is also a very pleasant person to deal with.

If you wanna get charged for the privilege of paying for work that's not actually getting done,…read morethis is the place to go! I picked up my shirts and they still had stains on all the collars, on all of my shirts. It's as if they just took the shirts and hung them back up and then gave them back to me on the pick up date. When I dropped the shirts off, I specifically pointed out the stains on the collars and ask they be treated. I don't understand how this is so difficult because my podunk dry cleaner in Hawaii was able to take care of these shirts with no problems, consistently, and we live on an island with limited resources. You get one chance to get it right. If you can't even provide the service as requested, then that's it. You know it's bad when I have to take time out of my busy schedule to write a review like this. Every time I see my shirts hanging on the rack with the stains on them, it bugs me enough to warn people about the lack of service this establishment provides.

This is how a company should run their business. Never had a problem with my kiddos dry cleaning…read moreuniform for band/orchestra. They are willing to help any way they can. Thank you to the staff at Custom Cleaners & Laundry for what you do.