IF YOU VALUE YOUR POSSESSIONS, DON'T USE ACCESS STORAGE!!…read moreThis facility is infested with rodents. The staff are all well aware of this issue but don't warn you prior to signing up for a unit. We had all of our home contents in storage for nearly 2 years while traveling and returned this past July to rodent urine and excrement on EVERYTHING - furniture, kids toys, boxes and bins chewed open, and our brand new Endy mattress and Dyson stick vacuum destroyed. Management told us they are aware there is an issue with rodents only after we brought the damage to their attention and said that a regional manager would be in touch. It took writing several reviews to finally receive a response. Scott, the regional manager offered us compensation in the amount of $900 which doesn't even cover the cost of a new mattress, but advised it would take up to 6 weeks to receive the cheque. It has been over 10 weeks and no one will answer our emails and no cheque has been sent. There is ZERO customer service or support. We spent over $10,000 in storage fees and had over $2000 in damages that aren't even covered by their mandatory 'insurance' policy. This company is criminal and should not be in business. I cannot express my dissatisfaction and frustration enough. Avoid this company at all costs!

From the owner: Welcome to Access Storage - Downtown Hamilton, we are conveniently located at 391 Victoria Ave,. We…read moreprovide safe and convenient storage solutions in Hamilton and across Canada. In addition to moving and packing supplies, we offer safe and secure Hamilton heated storage units, drive up storage, and auto storage solutions. At Access Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities. Shop Canadian. Store Canadian.

If I could go any lower I would. I spoke with someone recently whom refused me to speak with a…read moresupervisor. They talked about he cycle being 28 days long when there is 30-31 days per month. I wanted to remove my stuff from the facility this month but the male flat out told me they are going to sell this week even though i have always made my payments. If you need storage this isnt the place especially when your on a fixed income

From the owner: Vaultra Storage offers simple, seamless and secure self storage solutions for all. Whether looking…read moreto store for business or personal use, Vaultra's team will find the services that fit their customers best. The Hamilton location offers the following amenities: Climate controlled storage units, moving & packing supplies, IP Cameras with motion sensors for safety, secure electronic gate entry system, indoor storage units, and U-Haul truck rentals.

I thought I had booked this company a month ago but turns out even though they said they would do…read morethe job, they cancelled with less than 48 hours. That was after me trying to get in touch with them for about a week to get a confirmation on the time they would be at my office for the move. I was left to scramble to find someone else to do this and thankfully was able to. At a higher cost but apparently that is what I get for trusting this company. I do NOT recommend this moving company at all. The "we understand your frustration" doesn't help. If you do book with this company, make sure to follow up with them or you may end up in my shoes.

From the owner: Fast, affordable, and student-powered. We’re McMaster…read morestudents offering reliable moving help — including U-Haul booking — starting at just $45/hr for 2 movers. U-Haul rental is a separate charge (typically $95–135, depending on distance and size). Whether it’s your dorm, apartment, or a last-minute move — we’ve got your back! • Careful, friendly, and on time • Trusted by students and locals in Hamilton • Book now — summer slots fill up fast!

CTS just completed the "move in" phase of my relocating…read more These guys are true professionals. They took very good care of all my belongings from wrapping, loading and unloading. They are a pleasure to work with. I would highly recommend using this company. I would certainly use them again in the future.

From the owner: Planning to move soon? CTS Move will do it for you. We offer…read morefull services such as packing and unpacking. We also make sure that your items are transported safely and provide all of the packing materials needed for that for free! Save this number, and you will never have to worry about moving. **We are also offering gutter cleaning services **

I asked Kyle the owner he also has other companies Smooth Movers is also his .Before I booked my…read moremove I asked if he was insured (YES was his answer) The mover showed up and started to wrap up the wooden furniture which I was thing to myself NICE. I had removed all the draw from most of my furniture. I have no boxes just furniture. The dining room table was one of the very last items to be loaded and was carried out to the truck by ONE person it was not wrapped . At the other end I notice damage to the top of the table. It was not us the mover said it was you (me) that damaged the table. I know what happened the person carrying it to the truck hit a wall mount in the garage dislodging that from the wall and damaging the table. It has gone down hill from there. I as that the mover confirm on the invoice that damage to the table there Kyle the owner would not supply any insurance information He laughs and claim that I would only get 60 cents a pound for the damage and should go through my insurance for the repair his employee did to my table. THIS is a franchise so I am only commenting on this person. I would not recommend this mover to anyone.

I recently hired this company to move on feb 16. I would like to give a higher rating because the…read moremovers Devon, Aaron and Adrian were amazing. Great guys, very professional they knew exactly what they were doing.During the move the hardware to my refrigerator door went missing rendering my refrigerator useless. I'm pretty reasonable. I get that things happen, somehow in the chaos the hardware went missing. My issue is the poor follow up, lack of communication and assistance from the owner/main office. I cannot count how many times I have called inquiring about the missing parts always being told someone would get back to me. No one EVER did. I even called and left a message that I have found an appliance place that will order me the missing hardware could the moving company reimburse me. No response. On top of all this I moved my moving date from Saturday to Sunday at their request. Because of bad weather and they had fallen behind with their booked moves so I accommodated their request. I was told I would get a $50 off my moving bill for doing this. I didn't get that either. Disappointing