I so want to give One Medical 5 stars. The ease of getting an appointment, the super helpful staff, the ease of paying, the online medical support, ease of refilling prescriptions. All great. I've been with them for two years. But my experience with the actual doctors has been subpar. I have seen several practitioners - and in each case, my experience has been that the doctors just do not have enough experience, and spend more time looking things up on line, giving me absolutely incorrect info, or not knowing very much about the issue so they steer me in the wrong direction (definitely do not see their homeopathic doctors - good lord. That was a disaster.) What I have realized by doing research on varying doctors in the One Medical system is that the doctors are super smart and well trained, but lack experience in actual practice. Many of the docs have 6-7 years, and just don't have the breadth of knowledge and ability to track subtleties that a more experienced doctor would have. They are kind and, as I said, super smart, but lack experience. So they miss things, BIG things, prolonging illnesses rather than subverting them. I am really bummed to now be searching for a new doctor because I love the set up and have had nice relationships with the doctors I've seen. But feel I really don't trust them to know what they are talking about. I highly recommend to One Medical to get a mix of doctors, some fairly new to practicing snd some with years of experience, so the newer practitioners have someone in-house that can help them expand their knowledge. read more

I am sorry to say that One Medical has lost its way. The One Medical offices in the East Bay - especially Berkeley- are dominated by nurse practitioners, with a real shortage of doctors. I like the nurse practitioners if I have minor ailments, and One Medical is great when you need to renew a prescription or get a blood draw etc. But what if I have a more significant or serious medical condition - something that is simply going to happen as you age? I think its strange to have so few doctors in a medical practice. I also don't understand the churn - in the last 3 years I have lost 2 doctors who left One Medical on the East Bay side. I note that a previous reviewer from Oakland complained about a lack of doctors, and One Medical asked why not sign up with the SF offices? That is an absurd suggestion to travel across the Bay to get concierge service that is supposed to give your priority and convenience. As a woman in her 50's I think I need to find a real medical office. Ideally it would be situated in the East Bay and in my city, in which a group of doctors take care of you over many years, while making it easy to get standard things accomplished like blood work and prescriptions. I'll start looking into Kaiser I guess. read more

I have discontinued my entire family member ship (3 members) with One Medical because the billing system is horrible and customer services reps are impolite and uncaring. Also, because the doctor availability is bad and all of the experienced doctors are wait listed. besides a fancy office I don't see any value add from One Medical over other health care providers and since the customer service is worse then why would I stay on with them I am sorry I had to write such a glaringly bad review but I was really expecting a lot more from One Medical based on their messaging and the radio adds. I can only hope we get our refund for early cancellation Good luck to the rest of you read more

They have always been TERRIBLE at communications- such as ordering lab tests, getting RXs, dealing with urgent matters but they have hit a new low. It just took 6 times for providers claiming they had ordered a lab test for the test to actually be successfully ordered! Also, the wait to talk to someone is now 20 min or so. Also, over the years, the providers seems more and more time pressured by OneMedical constraints, so have no time to allow patients to explain what is going on, ask questions, have any input into their own care, and they seem stressed and irritable. read more

Here's why I'm very happy to be part of one medical: Can book appointments online (no interminable hold listening to Jackson Brown) Have been seen within 24 hours when urgent They run on time. Imagine that. No 45 minute wait in waiting room and another 15 in the examining room. My labs are available on the one medical app for reference There are primary docs available-- big plus since many PCPs in the Bay Area aren't taking patients I have been very happy with referrals to specialists Staff went way out of their way to find an orthopedist who would take my plan when NOBODY would see me in a timely manner and I had a fracture. Seriously! Lab on site. Yay! Again, no long waiting. You can make an appointment with anyone in the system. Not just your own doc. Everyone I've seen has been excellent and provided high quality care. I have never once felt rushed. Friendly helpful staff, without exception. No one has every been rude. Is it perfect? No. Once an important request I made by email sat for 2 days. I learned it's better to call if something needs to happen fast. I can do that. And a great doc l liked left the practice. Oh well. Hard to make sense of some of the negative feedback. Maybe if you book a brief visit and come in with a laundry list of complaints the practitioner might run out of time. Or if you come super late, there might be a problem since, as I said before, they run on time. read more

One Medical makes going to the doctor painless. Online appointments, even for the same day. Immaculate offices. Friendly and helpful staff. Very little time waiting in their comfortable waiting rooms. Onsite labs. And most importantly attentive and incredibly communicative doctors. I've received email followups after every visit, and once even got a phone call from my doctor just to see how I was feeling! I really appreciate the convenience of being able to visit any of their multiple Bay Area offices and having access to their large team of physicians,. Since I live in the East Bay, I'm delighted that they finally opened a Berkeley office which is just as pleasant as those I've visited in Palo Alto and San Francisco. I've been a member for over a year and One Medical is definitely worth the annual fee. read more

Early this morning I posted a long, emotional review about One Medical providing me with a medicine yesterday that had did not help me. Within 2 hours of posting it, the hospital manager emailed me a sincere and heartfelt apology for my negative experience. The manager asked if there was anything One Medical could do to make up for this, and shortly afterwards I got a phone call and was prescribed a medication that effectively combats my symptoms. I am very impressed and humbled by how wonderful, responsive and accommodating One Medical has been after I left the last review. My faith in this medical group has been restored 100% and I will definitely continue my membership with One Medical. Thank you guys!!! read more

The best practice that I have ever encountered. I'm able to make either same day or next day appointments via the app. They are always on time & quick with appointments. Even though they're quick, they're thorough! I also love the feature on the app that lets you indicate a common illness (cold, UTI, yeast infection, etc) and talk to a doctor on the phone. He/she can prescribe medication right then and there. I had two hours before my pharmacy closed & I had to catch a plane the same night. I was able to have an expedited call and picked up the medication within 30 minutes of the call. The woman who draws blood is fantastic as well. She's really good at her job and gets it done quickly and nearly painlessly. I couldn't recommend this place more! read more

Best Medical Practice in the Bay Area! I have been with one medical for years now. Originally I joined when I lived in San Francisco, and continued on with the Berkeley location once I moved to the east bay! I completely love them. They have a very open and holistic approach to medicine. You can talk to a ND, MD, or DO. They have a great OB practice for woman's health and pregnancy. I went through my pregnancy working with them and my midwife. I loved that I could get a ND to advise me on prenatal vitamins, and MD for prenatal screening. Between the city and Berkeley locations, I can always make an appointment on the day I need, even if it is the same day. If you call with a medical question, a nurse or doctor will call you back within the hour, you can also email your doctor. Beyond that they have an amazing online patient portal which allows you to make appointments, request medical records, record new prescriptions or request refills. There is an annual membership fee ($140), which they recently raised. I don't love that, but for the level of ease and service, it is completely worth it. If you are looking for a cutting edge medical practice, definitely go to one medical. read more

I generally avoid the U.S. health care system like the plague, but I always get sound advice, prompt attention, and a calming experience from One Medical. Dr. Russell Alpert, my primary care physician, is the best PCP I've ever had -- he's like the fabled country doctor who listens patiently, prescribes just what you need -- and no more -- and leaves you feeling like it's going to be OK. I've come in with a range of issues, from sports injuries to bad colds and respiratory issues, and I've always been extremely satisfied with the care and referrals I've gotten. My experience with the administration has also been excellent; I understand others have had problems, but I'm almost always able to make an appointment when I need one, and get a friendly and accommodating response from the front desk. For me, it's totally worth the $149 annual fee to get this kind of boutique service, and the peace of mind that I'll be able to see a friendly and highly competent medical professional whenever I need one. read more

This is a disastrous office. No one returns calls to make appointments and you can't reach a live person. I have to go in person to call or cancel. One medical has very poor customer service. They do not deserve one star. Stay away for your health. I voiced my concern to my provider and they admit they have a problem with phone calls. You have to pay additional money to subscribe to their app, unbelievable scam even for HMO flat fee service where all you pay should be copay. No multiple referrals. A disaster for health. Stay away. read more

WOW! I just got off the phone with this office, and I have never gotten such amazing assistance from any doctor's office in my entire life. This is my first month with One Medical Group, and trust me, I could not be happier. I always expect things to be tedious when I call, as most of us have come to expect from talking to reps at any doctor's office, but I am always shocked at how easy and on top of it these folks are. They really do make me feel like they know me personally and actually want to make things convenient. I was surprised to see such a negative review posted on here from earlier today, but when I read it, I realized that this review cam from someone who was not a member and left a merit-less review. If your considering it, do it! I'm so relieved to not have to deal with horrifying doctor's offices anymore. read more

Literally Love one medical. I super appreciate the app features and being able to refill my prescriptions after hours with a quick message. Saw Dr. Alpert while Dr. Emily is out and he was also super nice, attentive, no hassle for the referral I wanted for persistent sinus issues. The fee is worth the lack of wait time alone :) read more

Appointments always start on time, you can get your blood drawn here instead of having to go to a lab, and they have a pleasant waiting area. In general, I've been a member of One Medical for many years, and have always received attentive, in-depth, excellent medical advice and attention from almost all of the staff, this location included. You can't do better for a primary care doctor, and it's well worth the cost to join. read more

One medical gives you high quality medical care at above average prices (I'm referencing the yearly fee), and it's entirely worth it. From a cost-effectiveness perspective, actively using preventative care and taking care of yourself early on in life, yield greater rewards in terms of health than spending resources on your health later in life does. I think this is one area where One Medical does well; the care providers there seem to viscerally understand this. The amount of polish and resources which have gone into building their web portal and app serve to make it psychologically easier to set up appointments, which is good for the consequentialist reason that this nudges me to actually set up appointments when I need them, and might not feel comfortable enough to do so otherwise. Nudges are important! I recognize that I'm writing this review from a position of privilege; not everyone has access to the kind and quality of healthcare that they should. I guess that that doesn't change that One Medical has done a good job in my case. Debra and Jess are, respectively, quite good at being highly competent overall, and amazing at helping me deal with and treat gender stuff. Charlie at the front desk is very friendly, too. read more

I've been a member for a while. They do not take phone calls. You will hold for 30-40 minutes (or longer!), listening to a recorded message. read more

I've been a member of One Medical for the past few years and as of late have been caught where I needed a quick favor from my physician but couldn't make it in bc I was traveling. When I'm those situations it's the above and beyond benefits you receive when a member of One Medical, and more specifically a patient of Jess Pinder that you become thankful for. Jess is the best! Not only is he one of the best primary care medical professionals but he also is a great human. Thanks, Jess! Much love. read more

Everyone I have encountered at One Medical in Berkeley have gone above and beyond to make each experience a good one.

I love this place! Appointment started on time, wonderful provider, Dr. Brett London , and Medina the phlebotomist made it so very easy ! I highly recommend. read more

maybe it's growing pains, but this place is a mess. I've been a member off and on for a few years, but haven't used much since I just go for a yearly checkup (used one doctor in SF, she was experienced but crabby). a few years ago I moved to the east bay, and signed up to be notified when the Berkeley office opened. found out by checking their website one day - never got any notifications. ok, minor slip-up but they frequently brag how all records are electronic and everything gets updated almost immediately ... i go in for a checkup with dr. beal, she seems very friendly and knowledgeable, i think she's a keeper. 2 months later i get an email that she's moving to paris (you spend $$$ and years studying medicine and just give it up?) so, I'm already irritated, because this is the 3rd doctor I've lost in the past 12 years (first 2 had babies and retired). since i prefer a female physician, and they don't have any at the Berkeley location, i try Marin (it's a longer drive, but at least I'm not going into the city). they have 3! operator keeps striking out: #1 - she moved to a SF location (but still listed in marin?); #2 - out on maternity leave; #3 - not taking any new patients. in the end, she was courteously dismissive and told me to look around. WTF? you want me to trust my health, private records and yearly membership to a business that can't find me a doctor and can't update their website with pertinent physician info? you guys just struck out. very sad, because it's an attractive concept for a reasonable membership fee - only for me it really failed. read more

Canceled my service today when I realized they don't serve "covered California" patients. I worry this may be the fault of Fox News watching folks. read more

I'm going to spend the 7 minutes I would have spent with a medical provider writing this Yelp review. I was coming from SF for a 2:40 appointment and hit traffic in Berkeley of all places. I called in to say I would be 5 minutes late. I got to the libation at 2:47. The woman in front of me checking out took 4 minutes to pay for her copay. By the time I get to check-in the receptionist tells me that I have to reschedule even after I called in and was told I would be fine. I guess as this company grows they can't hire people to extend the brand. The Berkeley location is just like any other doctors office. Thanks for wasting time, gas, parking for a brief doctor visit. Renewal??? Kaiser has the same app now. read more

These people are charging an annual fee for a premium service but failing to actually do what most doctor's offices do. 1) Medical records requests. I had been a member in 2010. I moved back to the Bay Area and joined again. I requested medical records for a specialist. I got a rude call from them stating that I wasn't a member so why was I requesting records? Umm...it took them almost a MONTH to figure this out and send basic medical records. 2) My doctor decided to go on leave for a few months. Stopped answering messages. Normal doctor's office when people go on leave have people, you know, answer messages for the doctor and provide coverage. 3) Prescription refills have gone ignored until I call them. When I called and suggested that answering messages, refilling prescriptions, doing referrals and sending people medical records are pretty BASIC functions of a doctor's office and don't require people to pay a membership fee, they said they were 'new' (almost 10 years old?) and still figuring this out. They then said their fee was for the convenience of their 'telehealth.' Okay, my insurance includes teledoctors--why do I need to pay them for that? Maybe they can figure out how to do the basics of a doctor's office to refill prescriptions in 20 years? read more

I'm very glad there's a One Medical office in Berkeley now. This place is great -- easy to get in, friendly people -- well worth the very small annual fee. I used to visit the offices in San Francisco -- but this one is incredibly convenient (and near BART) for East Bay residents. Highly recommended. read more

This is regarding the annoying experience with their bill pay. They refuse to accept copayment at the time of the visit and then have no online bill pay available. It's a bit ridiculous since everything about one medical is online - except paying your bill. Who has a checkbook these days, really? read more

I have nothing but good things to say about One Medical. They have been life savers for me over this past year. I've seen Dr. Beal and Nurse practitioner Terese at this location- and they were both wonderful. When you're dealing with health issues and things not going your way, it's easy to feel really down. Sometimes it is perfect strangers who help you to realize we are all in this together. I am SO GRATEFUL that One Medical is NOT like other doctor's offices...no mean and nasty front desk people, no hurried and callous doctors, no waiting weeks for an appointment (I scheduled an appointment online for the very next day!), and no being treated like a number. Everyone at One Medical was friendly, kind, and extremely helpful. I want to thank Maanvi, at the front desk, who went above and beyond to call around and find a pharmacy that has the medication I need. Since this medication is extremely expensive, she even checked on prices for me, Then she requested pre-authorization from my insurance to help me get coverage. I am so very thankful to her, for the good work that she does. I wanted to let her know how much she made a difference in my life. When you don't feel well, it's really hard to navigate our terrible, inefficient, and exhausting health care system. I'm not sure I could've dealt with my insurance, and luckily I didn't have to. Thank you guys! Please never change your system. And to anyone out there being treated like crap by your doctor or doctor's office...switch to One Medical. We all deserve to be treated like human beings. read more

My patience with One Medical has grown very very thin. I keep hearing these commercials for One Medical espousing "same day and next day appointments!" Sure, if you don't give a crap who you talk to, what office you go to, and you only have a cold/flu/sinus infection. If you want to be seen in Berkeley, by your doctor, for some more complicated... try again. I need to come in for a physical and don't want to have to go all the way to the peninsula or into SF. The soonest I can get a physical in the Berkeley office, get this, over a month from now. Considering that I've paid an extra $150 membership fee (which at this point I'd like to have back and will not be renewing) I expect to at least be able to get in for a physical within a week or so. Also, the Berkeley office has no parking. This means that you have to either walk or take mass transit if you're going to an appointment during the day. Parking is all taken up by students at Cal. Of course, we all know how impossible it is to get anywhere on time via mass transit in the bay area. My boyfriend left in time to get to his appointment almost 20 minutes early the other day. Bart car had a broken door. He called to office to say he might be late. Was told that as long as he got there before half of the appointment was done, he could see his doctor. He got there in time, but the person at the front desk wouldn't even CHECK to see if the doctor had five minutes to talk to him. They then couldn't reschedule another appointment for him until at least another week or so. I half expect this stuff from other offices where I'm not PAYING EXTRA for good service. read more

From the moment I walked into this office, I felt like I was being taken care of. The front desk relaxed me when I forgot my insurance card. The doctor seemed so knowledgeable and present during my visit, and was very responsive to how I was feeling. Very articulate too. I'll be coming back... hopefully not too soon. read more

I've been coming to One Medical since 2014, and the doctors and staff are all wonderful. One of the most efficient offices I've been to. If I have any problems and I'm not in Berkeley, I can shoot a quick e-mail to the doctor and I get a very speedy response. Dr. London and the rest of the staff are professionals and care about their patients. Very pleased with the services provided here. Every time I've been in the office, waiting time is less than 5 minutes. read more

I don't know what has happened to One Medical. Since I signed up 3 years ago, (a) my primary care physician has gone on leave multiple times, (b) they then shut down the office where my primary care physician worked for an extended period of time without assigning me to anyone new, during which time (c) the number of other doctors accepting new patients dwindled seriously leaving mostly non-MDs, and (d) appointment availability with non-primary care doctors, which used to be a snap, seems to have gone out the door. The only appointments I can find (even for a 'brief visit') are at least a week out, and never with an MD. So, I can't use this place for primary care OR urgent care. It's useless to me. read more

In the 3 or so years that I've had One Medical, I've had two primary care physicians (both left the practice), then a nurse practitioner (also left) and then wanted to get in with a doctor who wasn't accepting new patients. The medical care I received was good, though never continuous/ consistent due to doctors leaving. The admin. didn't want to check with the doctor (though admittedly, she was on leave) to see if she'd open her list to existing members of One Medical. The admin. care was less than welcoming and supportive. read more

I needed to get some labwork ordered ASAP, and Adam on the phone line was extremely helpful. He went out of his way to make sure that my order was received and placed by the phlebotomists, so I could come in same day. I felt very taken care of. Thank you Adam and One Medical! read more

Amazing. I don't agree with the way they do labs. But whatever. The rest of their processes and the support are just amazing. I can text my doctor(Dr. Alpert) whenever I have an issue and he responds within minutes. Truly amazing. I got diagnosed with something and they faxed the referral to so many different providers until they found an awesome specialist who had availability immediately. Who does that?! One medical does! read more

I called to ask about becoming a new patient. The woman was very nice, but then immediately went into a sales pitch about their membership approach. She offered me a free three month trial and I said, "it sounds interesting but I really don't want to consider that until after I have an appointment and can see how it goes." She then said she'd waive a year's membership if I wanted to consider it. I told her I was going to find another doctor. Really, I was looking for a new doctor and to schedule an appointment. The hard sell within the first two minutes of a call where that was not at all what I wanted to talk about is really off-putting. If you're reading this, One Medical, think more about your patients and less about yourselves - especially within minutes of the very first phone call. The idea was intriguing, but your approach was really poor read more

Less than one star. I called and talked to a representative. At the beginning of the call I told him I was looking for something different. We talked, he told me I'd need to come up with 150. for their exclusive membership and for that I'd receive something different. I made an appt. The call dropped and he called me back and said oh sorry that appt is not available.....something different???? No more of something the same as every place else. Lost me before I even got in the door. read more

Oh, I wish my time spent with them had been longer! Due to an insurance nightmare, I've had to leave the practice, but if I have my way next year, I will be returning. The staff is incredibly friendly and helpful. Before the aforementioned insurance problem, which was no fault of theirs, they did an extensive search with my carrier to try and find me the specialists that I needed to see. Because their search was fruitless (again, no fault of theirs) I had to choose a new provider that sadly is not contracted with them. The facilities are clean, relaxing and there was almost no wait time. The phlebotomist was great and getting my blood drawn was nearly painless. There was even a power failure during my first appointment with the PA, but they marched right on and we got the exam done in the dark, hah. Without being prompted, they were even kind enough to waive my copay for the visit, since the power outage caused an inconvenience. My PA was also responsive with emails and it's great to have access to test results in my inbox. It's the little perks! I should be so lucky to get service like this with my new provider. Hopefully this is goodbye for now, and not farewell. I wish the team all my best! read more

From start to finish this was an excellent experience -- the online appointment booking, the friendly receptionists and the appointment itself all exceeded my expectations. I had nearly lost all my faith in the medical profession after seeing countless doctors who only seemed to care about getting through the appointment as fast as possible and making sure they'd get their insurance reimbursements rather than being truly invested in their patient's health and wellness. I got an appointment within the week (unheard of!) and when I arrived, I was called back ON TIME. Debra Goettsch (PA) is a godsend!! She was so friendly and warm and also very knowledgeable and helpful. She listened well and made great suggestions (and a few jokes!). She was great and I couldn't ask for a better practitioner. So glad I took a leap of faith on One Medical Group!! read more

I haven't had this kind of quality medical care since I was a child. It's not that I haven't had expensive health insurance in that time period... I just haven't had a kind, caring competent doctor that really cared about me as a person. OneMedical delivers on what they advertise. It IS a different experience from start to finish. The fee to join the group is an amazing value for what you get. I highly recommend checking them out. read more

Finally a primary care medical practice that gets it right. Not only fabulous docs, but a clean, good looking office, super friendly consignere style front office & staff, little to no wait times, same day appointments if needed, in-office lab testing; and, on-line medical records, forms and communication with docs and NPs. One Medical even has a phone app for scheduling appointments or prescription re-fills. I was able to complete all the required medical history forms and transfer medical records from previous doctor on line prior to my annual exam appt. Can't believe I can finally get great medical service equivalent with a consignere gym or on-demand ride-sharing service. Dr. Albert was fabulous; he'd obviously reviewed my medical file in advance of my visit and did not rush through my appointment in the least. He was very thoughtful and provided a level of care & interest in me as a patient that I can't remember ever receiving in an annual exam. read more

Don't bother. Same day appointments or even next day appointments don't exist. Next appointment in the East Bay is one week out from today. No point in paying extra for One Medical when you can get the same level of service from anywhere. read more