----- 1 star (Late experience from Jan 2024) I cannot in good conscience recommend Dr. Fujimura at this office location. My experience was deeply disappointing. After being referred for an urgent appointment by two nurses who were concerned about a potential appendix rupture due to my acute pain, Dr. Fujimura was much more concerned her schedule than my well-being. Instead of examining my symptoms, she spent time reprimanding me for following the nurses' recommendation and claimed I was "wasting her time" and "potentially endangering other patients if I have flu like symptoms" (I was masked). At one point, I asked if I could use the bathroom and she replied, "well I'm not allowed to say no" - another example of her unprofessional tone throughout the appointment. I was shocked by her unprofessional approach, especially when I was in significant pain and following medical advice from her fellow medical staff. The dismissive attitude I encountered left me feeling unheard and uncared for during a very painful time. The dismissive attitude I encountered left me feeling unheard and uncared for during a very painful time. I did report this incident to One Medical, and I appreciate that the regional staff followed up with me regarding my experience. Their responsiveness was a stark contrast to my interaction with Dr. Fujimura. --- Experience from Prior Jan 2024 --- 3 stars On a positive note, I've been going to this office for 3 years (2019-2022) and have found the office staff to be friendly and helpful. I appreciate their convenient blood draw services and extended lab hours. The staff are also particularly helpful when it comes to calling other offices to locate vaccines when you need them quickly. Unfortunately, a difficulty has been the high staff turnover in the Berkeley Office, with folks going on leave multiple times or sabbaticals without notice. Thought I do appreciate that they are slowly opening another office with more providers. read more

The providers are excellent and helpful. However, it is not fun to call the 1-800 number and get stuck on hold for 10+ minutes to ask a simple question. As others have pointed out, it was not this way before Amazon bought One Medical. read more

Clean, pleasant office with a lab and Appointments are always on time. Dr. London is the best doctor I've ever had!

I actually really love all the practitioners I've ever seen at One Medical. The reason I only gave three stars is that ever since Amazon took over the customer service is just awful in that you wait on the line forever to get somebody. That was never a problem prior to Amazon swooping in and buying yet another business. That Amazon bought a medical chain is nothing shorted bizarre. read more

Same day service? Not when I had covid in August and was super sick. (I am 69 years old and had trouble breathing.) I eventually had to go to a non One-Med walk in! Also, half the time I am given referrals to specialists, they are bad phone numbers or don't exist--and then I have to wait until my primary is back in town for another referral????? Also, the office I go to (Shattuck in Berkeley) does not have a direct phone line? So, when I thought I left my keys, I could not contact them directly, Closed on Sat and Sun bc no one gets sick on weekends. Amazon owns this now. read more

Doctors never rush you, and seem to listen which is fantastic. Best physician experience I've had actually. I rarely waited more than 5-7 minutes to be seen, and when I have, they have apologized. Vibe is great support staff are ok. Walk in Blood drawing and tests are efficient and proficient. One note: Not sure why they have a security guard tho, if they never look up from their phone, ever. Not when people enter or leave. ever. I worry for the guard's neck . But if they have one medical that'll be good. Maybe when they take a break they can access the situation read more

I'm a long term member of One Medical and have used the Shattuck ave office for a long time. I think the problem for new members is that the good doctors are fully booked and don't show up on the scheduling app. I'd suggest asking the front desk for the names of all the doctors who work at that location. You can then request an appointment via the messaging app to the medical team for a consult with a doctor who isn't listed in the scheduling app. Without the great doctor I already see, I wouldn't be so interested in their services, but for me, this office offers a really great level of service and medical care. I haven't had any of the problems with getting my prescriptions refilled that are described in other reviews. I've never had to wait more than 15 minutes for a lab tech to draw blood. I really like that I don't have to make an appointment for a lab visit: I just drop in when I'm ready and get it done. I also think now that the University office is open, there's going to be less demand on this office. With those qualifications, I can recommend this provider. read more

One Medical is terrible if you need any sort of help from a live person beyond their app. They over promise and under deliver particularly when it comes to prescriptions. It's impossible to talk to someone on the phone, and they are apparently not calling my pharmacy back when the pharmacy needs clarification. I had a doctor for 8 years that was great. She has a lot of experience before One Medical, and she retired a few years ago after decades on medicine. Since then, I've been bounced around One Medical's system as providers leave. It's just a bunch of randos checking boxes via their app now. read more

I was a One Medical patient for over 15 years. I liked my most recent doctor, but the quality of care and customer service went way down hill to the point where over the past year or so it has been impossible to get vaccines, very long (6-8 week) waits to get an appointment with my doctor, and they really dramatically bungled my prescriptions. In particular, I have been on an important but simple medicine for 15 years. Last year they had me come in for a wellness check before refilling it - fine and responsible. But then rather than a year or more, they gave me only 6 months of refills. Every month thereafter, I had to call the pharmacy AND call one medical for a refill, each month. After a few months, I made a stink. It got worse. The customer service when I had an issue was AWFUL (I shouldn't have to call the doctor, in addition to pharmacy, for a refill every month). I sent many messages through their app and for weeks none was answered. I called and would wait on hold for 45 minutes to over an hour. When I did speak live to someone, she was beyond unhelpful, basically said she would work on getting me one more month of prescription but I needed to come in to be seen again, just a few months after going through that. So I spoke to a doctor who refills prescriptions who went into my file and started calling out unrelated medical conditions and saying look how irresponsible I was about my health, when these were conditions I had been working through with specialists outside One Medical for years, and he just seized on minor medical conditions to berate me as if it was my fault and I couldnt be trusted to get refills of routine asthma medication. I received an email from the operations director of the Berkeley office who said he wanted to know more about my situation and frustrations, so I sent multiple emails over the course of weeks politely asking to set up a phone call; I got no response. Finally, I quit, and when I quit my membership, they canceled all of my prescription medications. This was really a frustrating saga, and I would not recommend One Medical to anyone. read more

EeOne Medical: Walnut Creek - The Orchards Add a photo One Medical: Walnut Creek - The Orchards 2.8 (13) Medical clinic in Walnut Creek, CaliforniaOpen OVERVIEW REVIEWS PHOTOS BY OWNER ABOUT Google review summary 54321 2.8 (13) Reviews All network2 healthcare2 desk2 questions2 Sort by Most relevant Newest Highest Lowest Scott Valentine 23 reviews Went in for an appointment which I had done three times prior and was billed $140 each time. This time however, with the same type of appointment, I received a bill for $540. Contacted billing to correct the mistake and was told "This is ... More Dan Dascalescu Local Guide·462 reviews·1539 photos a year ago Appointment started on time (annual physical - pretty basic, lasts 25 minutes). Common shots are available on site (TDAP, Hepatitis A). Dr. Stephanie Hocking was nice and answered all my questions. Front desk staff was helpful and ... More 3 Charo Gioia 5 reviews a year ago The Front desk employees at One Medical in Walnut Creek, CA, are always helpful and friendly. I am happy with all the doctors and nurses who have treated me in the past and currently. I have all my blood work at One Medical. It's a breeze! 1 Mauraan Schultz 3 reviews 10 months ago Don't let them fool you. This organization needs serious process help in new clinical leadership. Waiting over seven days to simply get a medication, response or, on a separate occasion, over five days to get a response about a question of ... More 2 Scott Valentine 23 revi Went for an appointment which I had done three times prior and was billed $140 each time. This time however, with the same type of appointment, I received a bill for $540. Contacted billing to correct the mistake and was told "This is the 'New' rate". At no time was I ever informed of the 'new' rate and staff is instructed to say "There's nothing more I can do, and there is no one else I can transfer you to". I paid my previously agreed to $140 fee and they have since sent me to collections with a bill they now claim is $936. Again, there is no one to talk to about this matter. This company has since turned into a 'Comcast mentality' of customer service and mistreatment of customers (you all know what I mean). Staff is well aware of what this corporation is requiring of them. I can sense good people being required to do some real shity things to keep their jobs. They all but said so. I will continue to post as this plays out. read more

I agree with all the other one star reviews and there are plenty of them here. The front staff is utterly terrible and there's a complete lack of communication skills from any of them. The first time I went for a TB test for my job, they asked me to go on the app and answer the questions about feeling any COVID symptoms. Are you freaking kidding me?! I told them that I was in front of them and I could just tell them the answer! The absolute nerve they had to even ask me to do their job for them - a huge strike. What kind of service am I actually paying for here. So when I came for the follow up - they just have to check my arm to see if there's a reaction - I had to wait more than 30 minutes and I was late for work so I had to leave. I came back the following Tuesday but was told that I would have to take another test because I didn't come back within the 48-72 hour window. NO ONE EVER TOLD ME I HAD TO COME BACK WITHIN THAT TIME! They just said I could START coming back within that time. What a bunch of nonsense. I rarely write 1 star reviews but this place thoroughly deserves it. I'm pretty much done with One Medical but if you're still sticking with them, then definitely do not ever come to this office. read more

These people are the worst of the healthcare system in the US. They are solely focused on increasing their profit. Charge your insurance whatever they can from a 15 min phone call, and fill in their pockets. Just a place to fill your prescription if you are desperate. But then why don't you go see a real doctor who has access to a real lab and you don't have to carry your samples to lab in order to avoid fees. Don't enable this business. Stay FAR FAR away for the health of our community. read more

Dr. Gabriela Yaho-Cohen recommended taking ibuprofin but then I told her that I was sensitive to it. Additionally, she refused to further check me for a health condition saying that I needed to set up another appointment. What's up with that? One Medical (owned by Amazon) has the highest billing rates as they milk the insurance companies for every dime. No wonder our sky-high premiums keep going up. My insurance paid $600 to One Medical for a 20 minute physical. read more

You can't make lab appointments and they don't give accurate wait times so you end up waiting forever. One Medical has gone way downhill.

I have tried to cancel my membership for two months. No response, this company is a ghost ship.

The Berkeley offices never have availability for in-person visits. Although their website says they have 6 providers, the appointment page has no availability for 3-4 weeks at the earliest and these appointments are only for 1 MD and 1 NP without even showing any of the other doctors they claim they have. This was true when I wanted to get an appointment in the fall and it's still true when I looked this week. read more

This place is fine I guess. The healthcare will suffice, as in, I wouldn't actually trust them to help if I was having a big issue, but they'll fill my prescriptions with an 80% success rate. I have to say though, the 20% of the time when they don't successfully call in a prescription drives me crazy. Several weeks ago my pharmacy said they needed the doctor to call in a prescription again. Apparently this is the most confusing task ever because it's been weeks of back-and-forth with One Medical, where they say they'll do it, then they don't, then I have to call them again about it, then they still don't. Also, the One Medical membership plan makes me furious. You expect me to shell out $200 a year just to have access to an app!? (Yes, that's the only thing you get for $200: to use their app.) I already pay way too much for health insurance! There's no way I'm adding on another expense, so I'll stay a lowly nonmember thank you very much. Being a nonmember means that I can still have appointments like everyone else, but I have to communicate with them via phone (which is fine with me). Being a nonmember also means that I get passive aggressively shamed at every chance they get!!!! Every time I've gone in, they pull some sort of "you can go check your lab results in the app-- oh, wait, I see here that you're a NONmember. Well, you'll have to CALL IN then!" Yes, I KNOW! I'm not going to pay $200 to use a stupid app! Leave me alone!!! read more

Just tried to make an urgent care appointment. No one available for the next 3 days. I like my regular doctor and the on-site blood draw, but their advertised urgent care availability is no longer accurate. Could it be that the new owner has changed policy? What say you Amazon? read more

If I could give five stars for my doctor I would. She is amazing and if it was not for her, I would have left. The office admin / phone staff get zero stars. They make mistakes, are slow with referrals, lab results are slow to get out, and getting someone on the phone is nearly impossible - be prepared to wait on the line for up to 45 minutes. My family members report the same issues and I've recently reached a breaking point, which is why I'm posting this review. Hire more admin staff if you need to. My friends with Kaiser get better attention - and we're paying an annual fee for this. read more

I switched insurance this month, and needed to get some expensive meds re-approved by insurance, which is always a giant pain to deal with. I have a trip later this week so I was really stressed about figuring this out in time before leaving. I sent one message late at night to the medical team at One Medical, explaining my problem. Julie Quinonez went above and beyond in fixing things for me. When I woke up, I saw three replies from her: one acknowledging the issue (she had to wait for the pharmacy to open), a second letting me know that she'd gotten in contact with the pharmacy, and a third telling me that she'd gotten approval for me. This story is emblematic of the type of care I've received at One Medical over the last eight years of using them in the bay area. The people there have genuinely improved the quality of my life, and I'm so thankful for a service like One Medical. Other shout outs: - as a trans woman, Jess Pinder is the best primary care I've ever had. - at one point I decided to change my name... after updating it through One Medical online, I never saw my previous name again in their system and everyone switched over to it seamlessly. Trans care at OM makes you feel like more than just an afterthought. - OM runs an anxiety/stress management class that's changed my life; Annie Herring and others who run it are fantastic read more

I am impressed with the efficiency and appearance of the place. I am disappointed with the quality of the physicians. The business model is clearly to maximize profit by hiring young (i.e. cheap/inexperienced) doctors. The company collects exactly the same payment for procedure X, so why hire an experienced (ie expensive) doctor? Summary: Medical One is an efficient and stylish way to access doctors who have not doctored much. read more

"Concierge Service".   I called my One Medical office at 10AM on a Monday morning.  After waiting on hold for a half hour they hung up on me.  I called back and left a message.  I had a simple question so I tried calling an other local One Medical offices.  None picked up their phones.  I tried calling other One Medical locations out of state - nobody home. I did get a return phone call two and a half hours later.   By that time I had already made arrangements with another clinic.  Why spend $200 a year for this? read more

One Medical is ON IT. I've been a member for 3+ years and can confirm they make all things health-related as painless and convenient as possible. Being able to book appointments online, choose from ANY of their locations, and get day-of appointments is amazing. Then, there's the after-hours Med Team that will respond to any emergency inquiries in a snap. Finally, a healthcare enterprise that understands Customer Service! The Berkeley office is great. Street parking is breezy, the office is clean and modern, and the doctors are personable and always on-time (sometimes even early. Yes, you heard right!) I am a fairly low-maintenance patient -- I come in for annual physicals, girly visits, and the occasional cold/flu. For me, the $149 annual fee is totally worth the 5-star service and high-tech perks that One Medical is known for. For example, last weekend I realized my prescription had totally run out and I needed it ASAP. I left a message for One Medical and someone called me back within the hour to get a refill sent immediately to my pharmacy. On a Saturday! This is the kind of service I've gotten accustomed to with One Med, so if I ever have to leave them it will be a sad, sad day. read more

I just got a call from One Medical NINE DAYS after I had requested a call via the app - and that was already after I had been unable to reach them via app or phone for a few days. The whiny lady on the phone saw no problem with a nine-day turnaround getting back to me, because (in her opinion) my medical need "wasn't urgent"! I have news for you: it felt "urgent" to me. (Meanwhile I know this message will get a prompt response, because their marketing department seems to be much better funded than customer care. Note to marketing: better not to call at all, than to do it badly and piss off the customer all over again.) read more

In looking through the below reviews, I agree that one medical can improve its phone services as a whole company. But, for individuals who prefer to communicate virtually (e.g. through email, messaging, apps) then I think One Medical is doing well in that regard. The One Medical app is user friendly, has an intuitive interface, and makes it extremely easy to book/modify/cancel appointments, check lab results, message my doctor, and check summaries from my doctor. The app also sends reminders of appointments and notifications for lab results. Overall, for my personality where I'm very busy and constantly doing one thing over another, I've appreciated this format and how the Berkeley office utilizes it. Relatedly, I appreciate that the Berkeley office space is smaller and not a formidable large building that would trap a lot of air particles. Since covid-19, I've gone into the facility for testing and wellness exams, and I was promptly seen at my appointment times and able to go in and out of the facility within 30 mins. I appreciate the efficiency, especially in these times when being indoors can be precarious. read more

A coworker had introduced me to the One Medical Group website. I admit that once I had to change medical insurance from Kaiser to a different plan, I had heart palpitations. I couldn't imagine going from comprehensive, seemingly all-inclusive packaged healthcare, to a different model. I had a sigh of relief, however, when I joined this group. I love that you can virtually schedule appointments and have the ability to set up your own medical profile on the website. It makes doctor visits so much more efficient and effective, as they have a reference point and an open communication line for you to highlight areas of concern prior to your visit. Their referral program is also great, as I was connected with a specialist and had an appointment scheduled at the specialist's office within a matter of minutes. Arrive early, however, as there is only street parking available, which can be a hassle. read more

One Medical is no longer allowed to charge the $200 fee they previously required, however, unless you pay it you have no on-line access. This means to cancel and schedule appointments you have to sit on the phone waiting endlessly for someone to answer. You also cannot have virtual visits. This seems like a poor decision on their part, because the inconvenience immediately sent me in search of a comparable system where I could use the on-line service. Carbon Health in Berkeley offers all the same services with no $200 fee and, whereas there was no doctor, only a NP, available within the next month, Carbon scheduled me in this week. read more

I am very disappointed with One Medical (Berkeley on Shattuck). I have both Medical and United Healthcare. I ended up getting billed for the lab work my doctor requested at One Medical. For a year I went back and forth with them uploading and physically bringing them copies of my bill. They advised me the doctor was going to "re-code" it. Long story short, after a ridiculous amount of effort to get them to "code" it right, I was told my insurance wouldn't cover it because the blood work (yearly check up) was not medically necessary. How on earth does a doctor order "medically unnecessary blood tests"? They told me I signed a paper stating I was financially responsible if insurance doesn't cover payments. Well of course, but I've never had to pay a lab bill in my life and I'm 72. Insurance always covered. I think it's a bunch of baloney and being that the PCP left after having her less than a year, I'm quitting One Medical and I recommend it to no one. read more

Avoid. All Bay Area counties have had to cut off this organization from receiving COVID vaccines due to their fraudulent and illegal practice of allowing members to cut in line. Just wow.. They should be shut down. read more

Front desk staff is so incredibly rude that I couldn't stand it anymore. I had to either quit or change locations. I decided I would try changing locations first and started going to Grand and not only did I find the staff at the front to be much more friendly and professional, but so were the techs, drs and nurses!!! The entire atmosphere, staff, everything is completely more friendly, clean and welcoming! Even the front desk staff said that they had a lot of patients come from the Berkeley location because of complaints of rudeness and unprofessional behavior and cleanliness. I couldn't believe that inside their own company they even knew that a sister location was performing horribly! read more

I really wanted to like the idea of having a network of doctors at your finger tips, however in reality One Medical hasn't lived up to my standards. I went to the doctor's on Tuesday, and although the provider I seen was nice enough I don't like how rushed I felt. I had a few things I needed to see the doctor about and I was told she wouldn't be able to touch on everything as she had other patient's to attend to and that I would need to schedule another appointment. Ummmm I work, I don't have time to go to tons of different doctor's appointments to address the different things I needed handled. On top of being rushed out of the office, I was asking about some abdomen pain and was told in so many words if I had not been life threatening (died) by now it shouldn't be that serious and I could follow up. Hmmmm just because I had not died yet from the pain I was experiencing seeing how we have no idea what was causing it doesn't mean it's NOT life threatening. I walked away from this appointment feeling like I paid my copay for no reason at all. I felt cheated and un-helped. If I were you I would try another practice, as I can say from experience of being to the Oakland, Emeryville and Berkeley office they all are about getting you in and out not really helping you. I will definitely be looking for another PCP else where. read more

scam. you sign up and then don't offer you MD's. just NP's. Major bait and switch. I should have known.

Absolute disaster. Avoid at all costs. I went in not knowing I had advanced bronchitis and they couldn't figure it out. Told me to wait and see??? Days later I'm at work, nearly pass out at work, I get to an urgent care near my work. The doctor there was confounded as to why they couldn't figure out what it was. He said to me, "This is bronchitis gone completely wild. It's clearly gone on way too long. You need antibiotics." The urgent care was out of network and cost me $400. But, I got the help I needed. Too bad One Medical couldn't have DONE THEIR JOBS. Then I wouldn't have had to pay $400 to get actual real help. read more

One medical services have gone downhill in quality in the last year. A huge benefit for the membership was that you could get your questions answered online instead of having to set up appointments for every small thing. This has changed in the last year and for every question you ask they recommend making an appointment to the point that it feels like the messaging feature is not an actual feature anymore. I assume this recommendation comes straight from the top as they want to make more money through appointment billing. They used to offer covid testing which has also seemed to have mostly stopped and I got my covid vaccines from a separate service as well. Appointment availability has also gone down. There are still some benefits with being able to do blood tests in the same place as my doctors appointments and being able to see a different doctor when mine isn't available who will have access to my medical history but compared to when I joined it's been a very frustrating change. read more

When the website says that nurse practitioner Jess Pinder has a special interest in trans health, it's true! During my visit, he was incredibly knowledgeable, personable, and respectful. I felt 100% comfortable asking my most sensitive questions. My last doctor absolutely sucked at communicating the unique health care challenges that trans men go through, from bloodwork to mental health to sexual health. Finding a trans-competent doctor can be tricky. But if you live in or near the Berkeley area and you are trans, look no further - NP Pinder has consistently impressed me with the level of care that he provides. What a unicorn in a profession that does not adequately train medical professionals in trans health! read more

Personal experience: schedule a short appointment online, go into the office on time, talk to the doctor for 10 minutes, no followup/prescription needed - and the result is a 400 dollar bill. No, you cannot find any info in their website or anywhere about how much they charge you; even on the day I was in their office, they just said "oh, you will know much to pay later". Tell me about "delivering the highest quality care and service affordably". read more

I so want to give One Medical 5 stars. The ease of getting an appointment, the super helpful staff, the ease of paying, the online medical support, ease of refilling prescriptions. All great. I've been with them for two years. But my experience with the actual doctors has been subpar. I have seen several practitioners - and in each case, my experience has been that the doctors just do not have enough experience, and spend more time looking things up on line, giving me absolutely incorrect info, or not knowing very much about the issue so they steer me in the wrong direction (definitely do not see their homeopathic doctors - good lord. That was a disaster.) What I have realized by doing research on varying doctors in the One Medical system is that the doctors are super smart and well trained, but lack experience in actual practice. Many of the docs have 6-7 years, and just don't have the breadth of knowledge and ability to track subtleties that a more experienced doctor would have. They are kind and, as I said, super smart, but lack experience. So they miss things, BIG things, prolonging illnesses rather than subverting them. I am really bummed to now be searching for a new doctor because I love the set up and have had nice relationships with the doctors I've seen. But feel I really don't trust them to know what they are talking about. I highly recommend to One Medical to get a mix of doctors, some fairly new to practicing snd some with years of experience, so the newer practitioners have someone in-house that can help them expand their knowledge. read more

I have no issues with the actual medical professionals at One Medical but their administration is careless and appalling. Yesterday I was prescribed medication which I took once in the afternoon and once in the evening before bed and awoke with a violent reaction and have not stopped vomiting since. When the office opened this morning, I called One Medical in Berkeley to speak to the nurse practitioner because the pills were making me even more ill and I had many questions regarding the medication (Do I need to keep taking it? What are the repercussions of stopping now? How long would it be until my lab results come in? What other options do I have?) The admin I spoke to told me the nurse practitioner was in the office but was currently with a patient and asked if she could take a message. I said yes, to call me back. She asked, "Are you sure you don't want to leave a more detailed message?" and I said, "No, just have her call me back." Frankly, I did not feel like discussing my diarrhea and vomit with someone who couldn't answer my medical questions. After waiting two hours, while I was sick in the bathroom, my partner called the Berkeley office again on my behalf and spoke with a different admin who said my nurse practitioner was still with a patient but that the call was marked on her task list as "high priority". At 5pm, near closing time, I called the office again and spoke with a third admin who told me that the nurse practitioner was actually not in the office today. So I waited all day to consult with an NP without taking the meds, while still vomiting frequently, and found out I was waiting for a phone call that would never come. I can't believe this kind of irresponsible administrative behavior comes from an office that calls itself a medical facility. Despicable. read more

I am sorry to say that One Medical has lost its way. The One Medical offices in the East Bay - especially Berkeley- are dominated by nurse practitioners, with a real shortage of doctors. I like the nurse practitioners if I have minor ailments, and One Medical is great when you need to renew a prescription or get a blood draw etc. But what if I have a more significant or serious medical condition - something that is simply going to happen as you age? I think its strange to have so few doctors in a medical practice. I also don't understand the churn - in the last 3 years I have lost 2 doctors who left One Medical on the East Bay side. I note that a previous reviewer from Oakland complained about a lack of doctors, and One Medical asked why not sign up with the SF offices? That is an absurd suggestion to travel across the Bay to get concierge service that is supposed to give your priority and convenience. As a woman in her 50's I think I need to find a real medical office. Ideally it would be situated in the East Bay and in my city, in which a group of doctors take care of you over many years, while making it easy to get standard things accomplished like blood work and prescriptions. I'll start looking into Kaiser I guess. read more

This is not a review of the health care providers in the Berkeley Office, but of One Medical's administration of the Berkeley office. I joined One Medical in June of 2014; the Berkeley Office was conveniently located and I need a new GP. I joined One Medical and everything seemed fine until I needed some routine tests. I asked for the appointments, and when I received them they were in San Francisco. This was in fall and the Berkeley office was affiliated with Hill Physicians SAN FRANCISCO instead of Hill Physicians East Bay. What? After 6months or so, the Berkeley Office had no East Bay affiliations? It's not exactly a medical desert here. I also wanted to see my cardiologist who is affiliated with Alta Bates Medical Group. While ABMG listed the Berkeley Medical One MD as a member, my insurer said no he's not. Crossed wires I thought, as is often the case in the medical industry. I called One Medical and they said yes, there is a problem, you're not the only one. We're working on it. It will be fixed in 2 weeks or so. Weeks went by and no change, and almost no info from One Medical. Open an "East Bay" office and send your members to SF? No East Bay affiliations? Poor planning indeed. Some might call their performance incompetent, I' just call it unlucky. So one star for One Medical and one star for UnitedHealthcare {just because.) To be fair whatever the problem was it seems to have been corrected as of this writing, 2/20/2014. It was not, however, corrected in late January when I was trying to straighten out my situation. Doesn't matter to me, I changed both my insurer and my provider. read more