Hello everyone... posting to warn everyone of the unethical billing / charges from a local HVAC company. Company name: One Hour Air Conditioning & Heating (also operates under the name Benjamin Franklin Plumbing) Description of event: My thermostat at my rental property was not working. I called and scheduled these guys to come out. They in fact came to my property and got my thermostat to working condition. The only thing that was wrong was a blown 3 amp fuse (see pictures). They replaced this fuse and charged me $122 JUST FOR THE FUSE (see copy of invoice). I was also charged for the service call. Never once was it explained to me what was wrong before they changed the fuse and just charged me for it. I'm totally fine with paying for services rendered and the service call but to be charged $122 for a fuse that costs approximately three dollars is ridiculous and in my opinion unethical. I called and spoke with somebody in charge at the office (Leslie) and she explained "this is their standard rate for this part." I am posting this to warn everybody of their unethical business practices and charges. Hopefully my bad experience will steer you clear and you won't have to experience the same. Please feel free to share this post so that others are warned. read more

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STOP! I paid $89 for an incorrect diagnosis; the proposed fix would have cost over $2,000 and I did not proceed, thank goodness. A different HVAC outfit identified the correction problem and the fix was perfect and not expensive. The $89 fee for an incorrect diagnosis should be waived, but One Hour considers that payment is more important than customer satisfaction; earning any future business is not possible. STOP! read more

DO NOT TRUST OR USE THIS COMPANY. Told me I needed over 2k in work to my unit. Got another opinion and they said the part I paid One Hour to replace was left unplugged. They plugged it in, ran tests, and voila the unit works perfect. Leslie is NOT to be trusted. read more

Came out when scheduled, Joe was professional and kind. All work done came in on time and Joe did a great job. He discovered a part had been left off of our 2 yo HVAC which we asked him to replace. Joe took pictures of his work, his service was superb. We have requested Joe remain our HVAC technician in the future. No hard sell, no pushy salesman, just fine technical service. read more

In June, 2024 our roof air quit. I usually go on the roof to check electric fuses or error codes on the circuit board. This time, being 81, I decided it was time to have a professional diagnose the problem. I called my local One Hour Air in Prescott. The diagnosis was reasonably priced at $89. After checking things out, I was told the unit was low on refrigerant but being 22-years old, needed to be replaced. Since this was in the heat of summer, I asked if the unit could be recharged and was told the r22 refrigerant required was illegal to use due to new environmental laws. This was the red flag since recharging with r22 IS NOT illegal. It is illegal to manufacture or import r22 but OK to recharge by using existing supplies. At the recommendation of my daughter, I called Northern Arizona Air and asked for a technician to take a look. The person they sent was a very knowledgeable person that had been around the business for many years. This person wasn't on the roof long when he came down to report the issues. 1) There are (2) slow blow fuses. One had blown causing the unit to not start. 2) The Schrader valve (like to fill a tire) was damaged. There was no way possible that the One Hour technician could have checked for insufficient refrigeration. The technician replaced the fuse and using a special tool, repaired the Schrader valve. He then checked the refrigeration level and said it was down slightly but not enough to affect the cooling. I asked him to "fill it up". The total cost was about $350. I was so happy with the service that I had Northern Air replace the unit once the summer heat subsided. Take away - Do not agree to any work at the time of service. Do a little investigation to see if what they are telling you sounds reasonable. Then make an informed decision. read more

The tech stated only new HVAC system was available and system non repairable. Second opinion and $264. and furnace repaired. Saved us $17000. Would no longer recommend this company - high pressure sales. read more

I had a scheduled routine maintenance on a RUUD high-efficiency furnace that this company installed in 2017. I've had the unit serviced every year since 2017, mostly by this company. Juan drove to Flagstaff to perform the service today, and did a great job! He communicated all the potential issues that could come up and offered recommendations for keeping my unit maintained to avoid future problems. Yes, the prices are very high, although I haven't compared to other local companies - I trust that Juan is transparent in the quotes he provided. I look forward to working with Juan in the future, he's been with the company a long time and is very knowledgeable about my specific unit. Thanks for taking care of me, Juan! read more

Two sales reps visited our house to evaluate our system. Very knowledgeable presentation. Also. Very, very expensive. I was provided a verbal price quote (very expensive) with a formal proposal to follow. Never received formal system quote. Never heard from again. read more

Juan from Pitzer's ONE HOUR Air conditioning & Heating came out to check why I have no Air Conditioning. Jaun gave me a written quote that reads: price for air handler board, $864.00, of course I declined. I am a venerable person! My opinion the INTENT is the same as the CRIME! Ferguson HVAC supply in Prescott has the same board part number 47-102077-05 for $56.00, Jaun then told me if this board doesn't. fix the problem then you will need a NEW air handler , the cost will be $15,000.00. A air handler that I might need is $1,000.00, I can only hope that Juan and Pitzers One Hour A/C & Heating has not taken advantage of other venerable individuals in Arizona! Also those individuals that have had work done by ONE HOUR I would recommend to get a second opinion and if needed file a Complaint with ARIZONA REGISTRAR OF CONTRACTORS. read more

This company got a guy out right away but claimed they charged a $89 diagnostic fee with 15% off hero discount for first responders and military. I thought that was great until the guy that came out said his leak search tool picked a leak before he even went up in the attic. He then advised we owed another discounted $173 on top of the discounted diagnosis fee for diagnosing the leak! Then gave us an estimate of over $2,700 to repair leak and replace the coil but said the good news is our 4 year old unit was still under warranty thus the part would be covered. So now the repair added up to $3,000 for repeats. I told Josh I would get 2nd opinion and he then requested payment of $248 for lying about what the problem was. The guy we paid to come give us a second opinion and charges $62.50 for diagnostic fee tested everything and informed there was no leak. The unit could use a little Freon but minimal and that we have no leak rather it was a bad breaker. He gave us an estimate of $100 total for repair. I have texted the company to demand a refund for the excessive diagnostic fees because I had to pay someone else to come give me the correct diagnosis. This was in my opinion fraud and it is not an honest company taking advantage of people for a lot of money! I don't mind paying a fair price for a repair, but will not put up with rip off artists! It was suspicious when he said he got a leak indicator before he even opened the attic for! My 2nd opinion guy said that's a red flag. Very upset that these people suck money from likely older folks who trust in them. read more

I give this a 1 because I have been waiting for them to fix my heater for about 6 months and every time I called they'd always say we will call back and never did. it is currently snowing and we are still with no heater! hopefully I will get a call my the end of today but its just terrible how bad we have been waiting! read more

Great, fast service. Juan came out to check my unit for me and Sharyn was able to come out a short time later to give me a quote for a new system because my unit was 21 years old and the coolant that it used isn't even produced anymore. Just a few days later I got my new Ruud unit installed by Ethan and Joe. I'm really enjoying my new system and look forward to working with One Hour Heating and AC for many years to come. I would highly recommend this company. read more

If I could give this company zero stars, I would. There were 2 elderly ladies staying at our house and the AC went out when temps were over 100. After calling them twice they sent out someone that just stood there and looked at our equipment (which they had installed). One lady asked him what was the problem and he answered he had no idea how to work on it. She sent him packing. No one from the company called me. We called the next day asking for a senior tech. No one called back. We called again and they said they would send out their supervisor. He looked at the equipment and said we needed a new mother board and he would call us and explain. He never called. Days later (after the ladies had to move out because it was so hot in the house) we hired someone else. He took one look at it and said it needed a condenser and he went to the truck and got the part. It was fixed in 10 minutes. We fired One Hour from our contract and never want them on our property again. They are the worst!!!!! read more