We purchased our Prescott Valley home from the orginal owner 23 years ago who had a wood buring…read morefireplace installed when the home was buit in 1991. We needed a gas line dropped down to our fireplace for an upcoming gas fireplace insert installation. Out of three other plumbing companies, Jesse from Burgie's was the only one that actually took the BTU rating from each of my gas appliances and calculated the total gas demand to determine whether or not my home had sufficient supply to accomidate another gas appliance. Jesse performed the installation, pressure tested the complete gas circuit which passed inspection the first time. When the fireplace insert was being installed, Jesse was onsite if any gas line adjustmets were needed. Absolutly outstanding customer service. Burgie's Plumbing are true professionals. Thanks to all at Burgie's Plumbing.

We had to move a water heater and install a water softener in our home. This was a challenge, as…read morethe water heater had to be moved into a crawl space and a loop had to be plumbed in our home to support the water softener. Travis and Jessie came out to do this project which took all day to complete. These two were well versed on local plumbing codes, very familiar with the products installed and liked to follow "old school" procedures. I found them to be amongst the very few plumbers who still know how to sweat solder copper piping and finish the joints properly. They weren't the cheapest plumber in town, but the quality, craftsmanship and honesty was unsurpassed! We were lucky enough to have Burgie's do the project for us. Both me and my wife couldn't be more pleased with the outcome! I also take great comfort in knowing that the job was done right! Awesome plumbing contractor and would 100% recommend these folks!

Jeff is amazing! He knows his craft thats for sure!…read more He's very fast and gets it done. We really appreciate his professionalism and care. Highly recommended him to anyone that is in need of anything Plumbing, he also does a lot more! Again greatly appreciate his talent!

I wish I could give 6 stars. My whole house was backed up. Thompson is amazing, extraordinarily…read moreknowledgeable where a previous plumber failed, with great prices, and identified and fixed additional issues such as my low water pressure "no charge". First, neither I nor the first plumber could locate where the main access line was. Thompson used his knowledge of where it exits from the crawlspace and the angle it has to make to the city line to know exactly where to dig, then dug, and found it. He cleaned it out, and observed that the pipes under the house were sagging (he showed me and they clearly were), resulting in sewage needing to go uphill, which it why the whole house backed up in the first place (and would happen again with time). He spent hours under the crawlspace fixing the slope and installing stronger metal straps to keep it in place (it had been supported by cheap plastic), with a 10-year warranty on his work! Then, he checked the house, and observed that the water pressure was low, and fixed that "no charge" as a bonus, identified that my sink faucet had calcification resulting in low pressure on that in particular ("no charge"), increased my water temperature "no charge", and sawed and put pipes on the formerly-buried sewage access lines so they could be found again once I put the dirt back "no charge". Suffice to say Thompson is amazing, probably the best plumber in Prescott, in terms of all four of knowledge, prices, skill, and kindness. This is the guy you want to call.

Yesterday evening just before going to bed my hot water heater began leaking. I googled emergency…read moreplumbing company's near Prescott. I called four all listed as 24 hour emergency service. No one answered at any of them telling me to leave a message. I then called Prescott Plumbing and within 5 minutes Charlie called me back. He had me send him pictures of the problem and talked me through getting the leaked stopped for the night. The next morning he called and arrived promptly at 9 am and fixed my problem, which was not easy by the way. Charlie never tried to up sell me anything as a matter of fact stated there was no reason to buy newer parts as what I had was still perfectly fine. So after the emergency call the night before and a two hour fix job his rates were extremely fair. I would highly recommend him! Oh and by the way only one other company called me back the next day.... Thank you Charlie. Great job!

He did a job on Feb. replaced pipes Etc. In Aug a piece he replaced broke & I list tons on water…read moreagain $613 worth. He finally sent his Dons to repair part. It started to rain so they left & left hoke open. I called later to get it finished. He said he was busy, get to when he could. Called 3 mire times. Finally he said he have to charge me sgsin to close hoie. I'm an elderly widow & finally have had to cover it W/cover & put rocks around to hood it down. In the time it was open, it filked back up W/dirt, rain & weeds. It's still open to that day. That lady job was in mid Aug. I'm so disgusted I may have to pay someone to fill it up. Plus he left my concrete containers out that go in hole around pipe. Very poor job. For sure.

Would give no stars if I could. I don't like leaving negative reviews but I feel I need to warn…read moreothers about Elsea Plumbing. First, do not trust them. They came unprepared for job I needed done and left my job. An hour later they return and took forever to to a very simple job and then had the nerve to over charge me for this simple service. When I questioned the absorbant bill for this simple job they said they had to determine what was wrong then troubleshoot a simple faucet replacement! They acted like I had a real nerve to complain about the cost of this simple job. This was a real learning experience for me and want to warn you so you do not have same problems I did with Elsea.

Justin and Victoria do an amazing job! Steve and I appreciate their hard work and honesty!read more

Everything went great! Was not a problem at all. I felt very comfortable…read morewith the technician

Awesome service and exceptionally valued pricing for his services. Thank you for helping several of…read moremy friends, too! you were available on a moments notice for emergencies! I highly recommend this husband and wife team!

I spoke with Candace today about needing an RO core cut in our granite countertop. She was very…read morehelpful and arranged for Jeremy to come to our house today to cut the core. Even though we did not hire them for system installation, she made sure Jeremy could come and do the job. We really appreciated the quick response and how they handled our request. Thank you. I would recommend them for any of your plumbing and water filtration needs.

The quality of the workmanship is fine if you don't mind paying 4 times the going rate for labor…read more The owner told me he uses "task" rate meaning if your tech takes 2 hours to install the water softener on an existing loop, but the "book" says the "task" takes on average 8 hours you pay as if he was there and working for 8 hours. "Task" rate ended up costing me an extra $2000 for labor to replace an existing water heater and water softener.

We had a plumbing emergency (backed up sewage issue) a couple of years ago - was referred to…read moreRichard because our regular plumber wasn't immediately available. Richard was able to come right away, trouble shooting our messy situation, and fixed it. Had another issue recently (Christmas night) and again, Richard was able to stem the issue right away, and replace the aged/faulty part within a couple days. Great guy - reliable, thorough. Happy to recommend him!

Richard, I can appreciate that you are a small business…read more Which is why I waited so long (we've been going back and forth on this since May) to wright my review four days ago. I understand that you may "feel" that some things I said we're untrue but if you can identify that which I said was untrue, I will be happy to retract if I can't support the claim. When we noticed the leak, I asked you if that vacuum breaker needed to be on the hydrant because I didn't see that it served any other purpose than to leak and asked if it had to be there. You told me multiple times that it is code (can you cite the code?) and I just couldn't use a water timer on it. When I told you that it leaked out of the valve as well as the vacuum breaker whether or not it was connected to the timer, you again came out and replaced the vacuum breaker, and again to tighten something on the brand new hydrant. You had three months and multiple returns to offer a better solution. When I was still not satisfied your response was, "Codes have changed over the years and yard irrigation systems are supposed to be tied on to the main line with a Backflow preventer. Before the irrigation valve box.". This was unacceptable customer service so I moved on and replaced it with an anti frost hydrant from True Value for $50 and 15 minutes of my time; it does not leak at all. You have my number and you could have reached out to me before responding to my review. Our business is concluded and the money paid was well worth the lesson. I hope you have opportunity to better address your customers' concerns in the future.

Great experience. Had problem with residential ejector pumps, difficult project; these guys showed…read moreup within an hour and got me back on the rails. Highly recommended.

My 5-year-old grinder pump went out. Called a local plumber who pulled the pump, tested it, and…read moredetermined it needed to be replaced for $14,000 (new ones typically cost $3-5,000. Based on a recommendation, I called Yavapai Water Production (Kimble McClymonds) to evaluate. He performed his own testing methods, found the pump worked just fine. The problem he determined that there was a blockage between the grinder pump and the community sewer system. He believes its a failed check value, which happens. I highly recommend you call this company when you need a professional with over 25 years' experience with all types of water and wastewater systems. Wish I could give 10-stars.