Previously, I posted I was very satisfied with my experience with First-Class Vacations. Sadly, I…read morehave to amend my review due to a new development: I scheduled a cruise for myself and three other adults for early September. I paid extra for the trip insurance because one member of our party was suffering from a serious illness, and we knew she might have a setback and be too ill to make the trip. FCV didn't give me any info about the insurance, or what it does and doesn't cover. Thus, I didn't know the insurance that comes ordinarily with the purchase, does not cover cancellation of trips resulting from a health condition related to an illness which afflicted the member of the party prior to scheduling the trip. As a result, our friend suffered an unexpected worsening of her condition, so the trip had to be cancelled; the claim I filed with the trip insurance was denied because of our friend's pre-existing condition. I called FCV to inquire about it and the agent to whom I spoke claimed "they" didn't know anything about conditions that would invalidate the insurance. If they really didn't know, that seems unacceptably uninformed. More likely, I think they were quite aware of the policy about conditions not covered under the insurance policy, and the agent on the phone simply was not truthful. What makes me even more annoyed is I called the director of FCV's marketing and I warned her I would be forced to change my good review to a poor review if I didn't hear from her. She never called back, so I have to assume she has no concern for a dissatisfied customer, or a critical review. What a shame. If you're going to buy the trip insurance, make sure you research the policy thoroughly, and that you're fully aware of what is or isn't covered.

My parents had an Alaskan cruise paid for in 2017. They still have not taken a cruise or received a…read morerefund. My parents are no longer able to travel so we have requested a refund but they are unable to because FCV do not have any money. $6500 is ALOT of money for my parents They only have SS income. I really hope they receive their hard earned money back. Shame on FCV for taking advantage of people. My parents are 82 years old and the money could be very helpful to them.

I called this place because a couple I know booked their trip to Italy through them and had nothing…read morebut praise for them. However when I called and asked to speak with the person my friends usedI was informed she was no longer there and was transferred to another agent. Italy has been on my bucket list for quite a while now. We are getting tax money back that we didn't plan on and the stars all aligned for hubby and I to finally get to Italy ( this was prior to the Coronavirus hitting Italy) I got on the phone with Lori (or maybe is was Lisa) I told her my husband had 1 week vacation time so we wanted to leave on a Friday and come home 10 days later on a Sunday so we utilized 2 full weekends. I told her places I really wanted to see and said I was flexible on dates as well as itinerary. She asked my name, address, phone number, email, budget etc. and spend about 15 minutes on the phone with me. The. She tells me - get this - "In order for me to put something together for you we charge $150 per person ($300 for myself and husband) I was upset over this for several reasons. 1st: this should have been told up front, not after getting all of my personal information. 2nd : I know my friends did not pay any fees. Then to top it off I have inboxed several of the other Yelpers who left 5 star reviews and guess what? Not a single person had to pay any fees upfront. I asked to speak with manager and she said they do Charge a fee to plan a trip! My friends who suggested this place was appalled when I told them what happened! They did go about 5 years ago and their agent they dealt with was no longer there but what a way to turn off clients.

Working with Kim Black Floyd was extremely easy. She planned a girls trip to Mexico for three…read moregenerations of women! Our ages ranged from teenage to grandparent. She has a vast knowledge of travel and this makes for a great experience. Kim took care of all the details so that we could just show up and enjoy our vacation. I would recommend using Kim for any travel plans in the future.

Need to rave about Boca Express Travel. We've used them for 2 trips to Italy a few years back and…read moreeverything went perfectly, best vacations we've ever had! Lots of coordination needed with 3rd parties and prepping us with everything we needed to know, especially the local 'details' you cannot research. Their contacts and knowledge are fantastic, Denise just rocks! But where they have really shined is when things don't work out as expected. A trip to Spain was interrupted by COVID, they handled everything: cancellations, travel insurance and ensured that we were completely refunded. But the best was just last week, when a Caribbean cruise was interrupted by injury. They dealt with the cruise line and, most importantly, found us a place to spend the night as we were sitting in the hospital lobby. Saved the Day is an understatement!!!

We have been using Boca Express Travel for over 10 years and their service is exceptional…read more We've had seven trips canceled due to the coronavirus a break between the kids spring break and early summer plans. They've worked nonstop to get us the credits and refunds we deserve.

I called for help planning a vacation for this summer. I can't believe how wonderful and helpful…read moreMichelle was! I'm considering several destinations. Thank you for being so helpful!

From the owner: Are you dreaming or actively planning your vacation? Waiting for last minute opportunities? With…read morethe abundance of travel options and exclusive offers available today through our travel partners, you'll benefit from our expertise and insight every step of the way. Give us a call or send us an email. We look forward to hearing from you.

My husband and I thought this sounded like a great deal. We sent a check for 695 and another 695…read morewas to be paid when we booked the 8day cruise. I received an email saying our time had expired 2 months before it had and wanting 399 to extend the cruise. I said I had proof it had not and ask for a cruise to be found. Nothing was done. My husband had cancer and had passed away. They called back after it had expired and claimed they had talked to my husband and he said he would send them the other 695 dollars. I asked for our first money back and was refused saying there were no refunds,but for another 399 they would extend. When I said no they were very rude and hung up.

My husband and I took two cruises with Firefly which were wonderful.We had a diamond package. I…read morekept getting calls which expressed, "you have our diamond package". I was certain we had used up our package, but finally decided to return their call. I thought Steve was very short with me on the phone, we both agreed we had used up our package.I told him to remove our name from their calling list, he said " we have no list, you are our customer", do you want to take another cruise"? I said no.The next thing I know he hung up on me. In other words, if we do decide to take another cruise it will not be with FIREFLY. Not another penny will Firefly get from me. Thanks Steve.

I recently used Expedited Passports and Visas in Boca Raton to get new passports for my daughter…read moreand I. Overall I was satisfied with the experience. They proved to be a game changer in navigating the often complex and time consuming passport application process. Yes, you have to pay a premium price for the service, but their streamlined approach simplified what was for me a very daunting task. Despite encountering a few initial challenges, the team was able to pivot and deliver on the promises they made. We received our passports in the nick of time. In my opinion, their ability to overcome the hurdles that popped up underscores their reliability, effectiveness and professionalism, characteristics that are very important when trying to rush a passport application. Overall, 4 stars. I would definitely use them again and I've already recommended them to others.

Tried to purchase expedited service for 3 passports. Called them - have to purchase online first…read more Go online - cost is $716 - OK! Try to check out - website not working. Online chat support - no one available. Called them - website is being updated please try again in an hour. One hour later - not working. Next morning - still not working. Called them / waited 10 minutes and also tried online chat while on hold. No one available. For $700 I would have expected stellar service. No thank you.

Have been dealing with happy trails for over 20 years. Have always been happy with their expertise…read moreand would highly recommend them

I signed up with Options Travel a few years back (2021). They were going through adjustments at…read morethat time and changing their packages up. I had a couple of hiccups along the way. But the President of the branch out of Florida, Mr. Nolan Blacketer, has been extremely helpful and a man of his word. He has been responsive in addressing my concerns timely and saw to it that my couple of booked vacations were set up as promised. While my family obligations have now put a holt to my vacation travels, I'm greatful for this experience. And I owe it all to Mr. Blacketer, as I see it.

My personal experience with Travel Options:…read more They say you are getting a resort package. Reality: You will be staying in motels and run-down resorts with limited amenities. They don't mention the 90-minute sales presentation until after you reserve your dates. The presentation is more like 3 hours. It ruins a whole day of your vacation. They promise a cruise for your family after you make your trip. But I never got a certificate, nor an answer to any queries about it. They say the vacation certificates are all inclusive. Then they charge you $130 for taxes and resort fees for 5-nights in Orlando and Daytona Beach. Then you are charged again for taxes and resort fees when you arrive at the motel. Then they change their story and say that was a booking fee, on top of the supposed all-inclusive $400 price you paid for the vacation. The motel's rate on hotels.com was about $70 per night. The run-down resort was just $85 per night. Tax and resort fees included. Here's a hint. You can walk around Orlando and find up to 7-night stays for under $100 in exchange for going to a timeshare sales presentation. I paid a total of $630 for 5 nights (more than I would have via hotels.com without any sales presentation).

1 Star -- Completely Unprofessional and Disappointing…read more We hired this travel agent to plan and manage a large family trip centered around a major milestone birthday celebration. What we received instead was disorganization, poor communication, lack of knowledge, and passive-aggressive behavior when legitimate concerns were raised. Responses were slow or nonexistent, important details were missed, and we were repeatedly left to sort out issues ourselves. For someone claiming to be a professional travel planner, the lack of preparation and follow-through was shocking. Most unacceptable was the total absence of support during the trip itself. There was not a single check-in before, during, or after the vacation to ensure that plans were working or that we were satisfied--especially troubling given the size of our group and the significance of the occasion. This experience caused unnecessary stress and detracted from what should have been a meaningful family celebration. I would not recommend this travel agent to anyone, particularly for complex trips or special events where professionalism, responsiveness, and organization matter

The person who answered the phone, she did not identify herself, was dry in tone and said they…read moredon't offer any quotes by phone. It sounded almost as if she would rather I not take up her time. In order to get a quote for flights, she said, it is necessary to go in person. The agency charges a $50 booking fee per ticket, she said. In addition they won't spend much time providing information or offering routes. A single quote for one route option is "free." Additional information costs $50, although she was unable to explain what the fee would cover exactly, except to say they would not spend 1.5 hours on it. She was not very helpful or friendly. I had been ready to drive there initially, but after speaking with her I wouldn't want to interact with them.

I originally heard of this awesome travel agency several years back when I was planning a Safari to…read moreSouth Africa. Luckily I am back to traveling and realized how valuable it is to work with a travel agency these days. Maitel organized several tickets for me for a wedding in Beunos Aries, she followed thru on every detail! On the day of departure, Chaim immediately responded to my message as soon as I heard that our connecting flight was not leaving for at least 10 hours later. We quickly changed terminals and he got us new tickets by the time we got to the other terminal, except once we boarded we realized due to more delays we would miss our next connection. Chaim suggested to leave the plane which the attendants were offering and he booked us a whole other ticket. Knowing Travel CBS was there every step of the way made us turn crazy traveling just into an adventure. Thank you to all the staff who were behind the scenes and didn't let the challenges affect our marvelous stay in Argentina.

I was introduced to them through a friend and even though I thought travel agencies were obsolete,…read moreI gave them a try. We are getting married in Punta Cana in October and needed to book a flight for my in-laws. They were able to book them on JetBlue and save us $50 per ticket. I'll be using them again.