Crash Champions in Gresham are amazing. Francisco kept me updated as the repairs were being made,…read morealways with a ready-to-pickup date. Their workmanship was PERFECT! And they even washed my car and cleaned the inside. I'm 73 and have had many experiences with auto body repair shops. My experience with Crash Champions was, hands down, the best!

Poor communication, weeks of delays, no accountability, I was given an attitude by the manager Pat…read morewhen I had a chance to speak with him. On my first visit the front desk neglected to give enterprise a call when they said they would. I waited over an hour before they noticed I was still there waiting, said they did indeed reach out to enterprise. When enterprise arrived I asked if they received any communications from crash champions in the last hour and they said no. So the front desk person straight lied to my face instead of owning up to it. No responsibility or accountability taken for delays which ended up costing me $400 in additional rental fees. Only given a sassy attitude and aggressive refusal to make things right. Highly unprofessional. Didn't teach back out when promised to for any follow up. I even provided a detailed timeline of events and was basically shrugged off and treated poorly. Would give zero stars if possible. I have no doubt that this review will result in any sort of action as they've shown they don't care to take any ownership of their mistakes. If crash champions reads this. This is in regards to the 2014 Toyota Avalon brought in towards the beginning of November 2025. If crash champions has any integrity I welcome them to prove me wrong, make things right and reimburse me for the extra cost I had to pay for their mistakes. Until then, avoid crash "champions"

This place is fantastic!! Just a small local shop. I decided to swing by because they are close to…read moremy work and specialize in Hondas and Acuras. These guys are super nice and always honest on what needs to be done in your car. I had an issue with my breaks and they told me to take the car back to Les Schwab where the breaks were originally done. They said, "this is under warranty, Les Schwab needs to fix this for you for free." I have taken my car back several times since and have always been more than pleased with the service and prices. It's nice to not feel like you are getting taken advantage of.. Especially as a women taking a car to a mechanic. Keep up the awesome work Racer's!

Small shop, owner operator, knowledgeable staff. Helped me with a complicated problem on my CX-5…read more Very happy with the service and their patience with me! Would recommend!

Heard very good things about this business. Called them to make an appointment, they were a week…read moreout. Not a problem, good repair shops are usually quite busy. The receptionist took all my information and we set up the appointment. All went well, the repair was done quickly when it was my turn and the price was not cheap, but was fair. The only issue I had was I wanted to have AAA tow my vehicle in a few days prior to my appointment, but they literally have 100 vehicles in their lot for some reason and was told I couldn't because there was no room. All in all I would use them again

I took my vehicle in for AC service. I was told it was $90 to replace the AC belt, which I already…read morehad purchased. Over the phone she quoted me another price, and asked me sarcastically"do you want to make sure it actually works if not we can suck the freon out and you could just put your own in" And she asked me if I wanted to make sure it was working. I said yes. I was presented with the bill for a reasonable amount, a little over $300. It worked for a while and then started blowing hot air. It states on the receipt that if that happened to bring it back right away! I tried to schedule an appointment and she told me that she wasn't going to do anything for free, not even look at it without a service fee. I explained to her that it was paid for and the service rendered did not hold up. It clearly states on the receipt to bring it back with an explanation mark ‼ she told me she wasn't going to do anything for free and that the vehicle looked at will generate a charge. I explained to her this was a service I paid for it and it did not work properly. But I was told that I would have to pay for anything over and above what I already paid to have it fixed, and it won't even be looked at without charging just to look at it! Then! She hung up on me. She is snippy and she's rude. Very unprofessional in my opinion and not to mention, I borrowed a book from their waiting area. I asked for permission, she gave it to me reluctantly. I told her I would bring it back when I picked up the car which is exactly what I did. She went as far as to call the local author, as soon as I left and told him I stole the book did I get a apology call when she found out I had returned it upon pickup of my vehicle? No, she took all that time to call the author and say I took her book when she gave me permission in advance- because I asked. My recommendation would be to ask all these questions in advance, with Kosrow that is. I've been in the car business since I was 16 and now I'm 60. I've never! Had anybody service my vehicles and not guarantee their work. I've always been able to bring it back when needed and they didn't charge me anything, even just to look at it, and they also have a receptionist that was rude and rubbing the customer wrong after the fact. Again I try to take my vehicle back as it states to do so on the receipt to no avail. Buyer beware!

I was going to pick up my car from Nick's using the Max (Nick's is right be a stop, which is super…read moreconvenient) was the Max CAUGHT FIRE! We all had to evacuate. Just then, Chris @ Nick's called to say my car was ready. I told him what happened and he totally rescued me! He came in his own vehicle, picked me up from the Max Station among all the fire trucks and melee, and got me safely back to my car, which is now working great and wound up costing way less than I was afraid it might. Thanks so much, Chris!

I went to Nick's for one issue as a first time customer and they quoted me $2500 for various…read morerepairs and maintenance, including $586 dollars to repair/replace my front wheel lug stud and lug nut. They explained the stud is broken and it will take 3 hours to to repair. For a second opinion, I went to Ron's Front End and Brake, where they simply replaced the lug for $10 because the stud was not broken at all. If I just bought this car a few months ago, I have trouble believing all the repairs and maintenance that Nick's estimate says I need, when NONE of this came up in 2 different pre-purchase inspections. Shame! Another shop solved my problem for 10 instead of 2500.. Anon

Danny is wonderful! He was so kind and helpful. He fixed my brakes and a couple belts in a timely…read moremanner, and the prices were very reasonable. Will definitely be going back.

I continue to be amazed by Danny's excellent, knowledgeable and so reasonable work. It's been over…read more30 years now, and I dread the day he retires. I hope it's a long way off.

Contacted this shop inquired for brake repair. Our Hyundai needed urgent pads. Well it also needed…read morerotors. Spoke with Leo, he gave me a guesstimate based on our phone conversation. He not only ensured he would have the brakes looked at and fixed. He took my our car in and within 2 hours got it done and they feel great without a squeak or grinding. Thank you for professional and quick service. Cost was definitely reasonable.

This was not a good experience at all. Very bizarre & just goes to show you that if a car mechanic…read moreis not going to make a lot of money on a small job, they will NOT be interested in doing anything at all, & won't care if their reputation is compromised. ALL a mechanic has is his or her reputation, but Leo is NOT concerned with losing HIS reputation, or the reputation of his rude, smug, laughing employee's, I'm referring to "JOSE" specifically when I write this. My husband Don & I went to Leo's shop at the advice of some kid from "Scrubby's Express Lube" which IS a fine business that we go to once a month for an oil change. We went to Leo's over a month ago to correct a squeaking noise in our engine. So, because this young man at Scrubby's said Leo was a great mechanic we went to him. And for the record, my husband is a Veteran, and 86-years-old, so I always go with him when there is discussion of any kind of repair to our Jeep, which we have almost completely restored. We had a noise in our engine because of a loose belt, this is what we thought, but apparently it was not the belt, it was something else, some part of the engine below the belt that needed tightening called the "tensioner." This is what we were told by the employee at Scrubby's. He seemed certain that it was the tensioner, and not the belt. When we went to Leo's, we were polite and respectful, we explained what the young man had told us at Scrubby's, that it was the tensioner that needed "tightening." Leo seemed nice, gave eye contact and seemed honest. Leo said all we needed was a new belt. We were confused but took his word for it. So, he replaced the belt and charged us $99. The next day, the noise came back, so the day after that we returned to Leo's and said that the noise had returned and maybe it was the tensioner that needed to be tightened after all, and not the belt. Without out permission, Leo reached in and took out "his" belt and replaced our old belt, saying we didn't need the new belt but that it was actually a missing bolt or screw that went under the belt, inside... guess what? The tensioner! But he said that because we have a '96 Jeep, he would have to order it. Order a bolt? Okay. He said it would take two weeks and he'd call us back. He never called back. So, more than two weeks later, I called back. Leo could not remember who we were. I had to talk to him for a couple minutes before he remembered who we were. Then he said he'd ordered this part but it would not come until June 29th, which was in a couple of days and he would call us. So, June 29th rolls around, and yep, no call from good old Leo. So, on the 30th of June, I called him. Leo was friendly and polite, as always, and said that the part had finally come and so we could come by at 9:00 am on July first. That was yesterday. So, this is the good part. We came by Leo's yesterday, at 9:07 am. NO Leo. We drove up, parked in front of the service area and turned off the engine and waited. Though Leo's 2 employees saw us, they didn't walk up right away, or wave or say, "Be with you in a minute." Finally, JOSE walks up & wants to know what we want. I politely explained that Leo had an appointment with us at 9:00 am, for our car. "Leo's not here" says Jose. That's it. No explanation, no nothing. I then explain what happened to our car, how Leo couldn't seem to fix it and the whole joke about ordering the part. JOSE is now smiling and laughing. He thinks this whole situation is SOOOO funny. But again, "Leo's not here!" As if that is all we need to know. When I asked when Leo would be back, JOSE didn't respond. "He's not here!" Okay. Then I became impatient, again repeating what had happened and how Leo had not fixed this really simple issue but had taken our MONEY and had not fixed the problem. "Why are you yelling at ME?!" JOSE wants to know. I was not yelling. It became quite clear LEO & JOSE & this whole operation are just a bunch of crooks who take your money, smile at you & don't do the work. Now, perhaps Leo does have 2 or 3 good reviews. I'm sure those problems involved more MONEY, but because WE had a small issue, he didn't give a damn. And that's okay, because now there is this review on YELP and its a ONE STAR review. If I could give him Zero stars, I would. There is another lesson here, and that is don't try to get something for nothing. I told my husband that we should take the Jeep to our regular Jeep Dealership in Beaverton, these people know Jeeps. Sure, they are more expensive but if we had gone there, instead of some cheap crook who will take your money and give you nothing in return, our Jeep would be fixed. But Don wanted to take the word of his kid at Scrubby's, (who turned out to be a family friend of Leo's family) LOL... So, against MY better judgement, I let my husband talk me into going there. Next time, even if it is twice as expensive, we WILL be going to the people who can actually do the job, and not some guy who will con you.

We love these folks! I met the owner at a local watering hole and she was so kind! Despite my…read morehaving to back off due to fragrance allergies, she continued to be friendly and offer lovely tips on volunteering in the Portland area. The next weekend, I had a fender-bender and ended up using her shop. They were very friendly, very accommodating, and just good people. I will definitely be calling upon them the next time I have an "unfortunate incident".

Update: After more thought, I decided to get my damaged car fixed instead of receiving an insurance…read morepayout. I took my car into Gateway Body Shop with body damage on multiple panels in front, sides, and back caused by a driver going over 50 mph (in a zone with a much lower speed limit) who ran into both my neighbor's car and my own when they were parked on the street. Many panels were replaced and the frame was also aligned and straightened. Gateway's cost came in under what other body shops had quoted. It looks better than it did before the accident and rides straight and true. Thank you, Ken, and all the people at Gateway Body Shop for such skilled work!

Amazing Job done and fantastic prices…read moreCustomer Service us #1 I recommend them to anyone wanting an honest shop

I've been taking my vehicles to K & M for at least ten years and usually had a pretty decent…read moreexperience. Last June I took my Tahoe to them for an AC service. They did the job and got the AC working for me but, when I went to pick it up, I noticed that the backup camera wasn't working. I informed the guy at the desk and he immediately started gaslighting me by insinuating that the camera going out was an intermittent problem that had probably been happening for a while. I told him that the camera had worked perfectly EVERY time I put the Tahoe in reverse ever since I purchased it until his shop serviced it that day and asked him to have the technician that worked on the vehicle undo whatever he did to make it stop working. After three "attempts" to fix the issue over several weeks, he gave up and admitted that they hadn't even tried to figure out the problem because he said that, by working on the AC, they hadn't came anywhere near the information center where the camera picture would normally appear. Through the entire process he continued to gaslight me by insisting that it had been an intermittent problem BEFORE I took it to them for the AC service. Bottom line; they never fixed the issue and I still don't have a working backup camera and now I have to find a new, reliable garage to service my vehicles.