This was one of the worst experiences of my life. Not just the worst move I've ever had, but one of…read morethe worst customer service experiences imaginable. The amount of valuables, family heirlooms, and furniture they damaged is staggering, much of it irreplaceable.
Before the move even began, communication was a disaster. I was promised a moving coordinator would contact me a week beforehand. They never did. I had to call the day before my move, and even then the coordinator repeatedly got my two pickup locations wrong.
The movers arrived an hour late in a rented Penske truck with little to no packing materials or proper moving equipment.
At the first pickup, a 700-square-foot third-floor apartment, they immediately complained about the stairs. My partner and I quickly realized they weren't actually working. Two movers spent long stretches sitting in the truck on their phones while the third spent nearly an hour wrapping a couch that didn't need wrapping instead of protecting fragile items.
Despite asking them multiple times to keep moving and properly wrap breakables, they continued wasting time. My partner eventually carried many items from the rooftop down to the first floor himself because otherwise nothing was getting done. They even asked us to help move heavier furniture, which is exactly what we hired them to do. It took them five hours to empty a one-bedroom apartment.
At the storage unit, they left belongings sitting in the hallway until I returned to help them. They also completely destroyed a large china cabinet because they didn't wrap or know how to move it. It was damaged beyond repair.
After 8.5 hours to move a one-bedroom apartment and a small storage unit, they finally headed to my new home. That's when they informed me my bill had increased to nearly three times the original estimate.
Once there, they ignored all instructions about where furniture and boxes belonged, piling nearly everything into one room until it was impossible to walk through.
The final straw was when they left much of my heavy furniture sitting on the sidewalk in a downtown neighborhood and then had the audacity to TEXT me asking ME to come help move it. I ended up calling friends, and we finished moving everything they piled on the sidewalk in about 30 minutes, because that's what productivity looks like.
To top it all off, they stood on my front steps waiting for a tip. I tipped them only because I wanted them to leave.
After spending days fixing their mistakes and unpacking, I discovered even more damage, including:
* Vintage Restoration Hardware media console
* Vintage Maitland-Smith coffee table (glass top missing)
* Three framed artworks
* Shelf from my custom-made vitrine
* Entire china cabinet
* Two planters
* Glass shelf frame
* Two curtain rods
I'm still finding damaged items.
All My Sons didn't make my move easier--they made it exponentially harder. I paid professional movers and ended up doing much of the heavy lifting myself while paying nearly three times the quoted price and watching irreplaceable belongings be destroyed.
Avoid this company at all costs. Save yourself the money, stress, and heartbreak. Run, don't walk, to another moving company, task rabbit, anything but them.
