*UPDATE* We finally received our deposit back today. I think it's a bit outlandish that I was charged $1,000 for carpet replacement when a thorough carpet cleaning would of sufficed or how it cost $450 to touch up paint, replace some light bulbs, and do "repairs to trim/baseboards" (there's definitely not $450 worth of damage/replacements needed in the pictures they sent me anyways), and surely not the $100 for weed removal from the front bed (I had done yard maintenance 4 days before we left so I could have time to drain/dry my mower and weedeater...but every memo I have is dated 25 may 2017...the day I first inquired about the status of my deposit so either someone had walked through shortly after we moved and didn't input the info until I inquired, or it was rushed after I inquired). But sadly, I was not able to do a walkthrough with Kammy due to other things I had in motion so I can complain all I want, but they got a business to run and property to maintain so at the end of the day I can't blame them for doing what they think is best for the place.
Moved out of a house we rented from them 41 days ago (which please correct me if I'm wrong, but my original lease agreement stated the landlord had within 30 days of notice to acknowledge and return any deposits) and still have not received our security and pet deposits ($2,245 total. I'm not counting deductions for cleaning because I don't know what they used) I spoke with Kammy through text the last day of our lease, 30 April 2017, and gave her our new address as well as notice of when we were completely out of the house. I was told our deposits would be sent to us in a few weeks. 4 weeks pass and nothing so I inquire about their status. I get an email from Kammy a day later (she was under the weather which is understandable) and told me they would be mailed out on that Friday and I confirmed the address with her. It's been 2 weeks since and I've yet to receive anything or hear anything. I emailed Kammy once again 2 days ago to confirm they were mailed out and that she didn't get busy and forget (I remember them having a huge work:employee ratio so I always tried to be understanding of that when we leased with them) but I still haven't heard anything back. I tried to email Tammy Metzger only to find out she had long since left. Luckily I found Matt Shaw's email and just sent an inquiry to him about this matter. I'm only leaving this as a 1 star in hopes that Matt or someone sees this (I'm just covering all my bases here) and can rectify this situation at which point I'll change to a higher rating since aside from being tardy with work orders here and there, I didn't have any complaints about leasing from them for the 17 months we did. I would just like my deposits back and not be a thorn in anyone's side. read more