I first started working with 360 Properties about 5 years ago, and I can say my biggest regret is…read morethat I didn't find them sooner. Before them, I had tried managing the property myself, which quickly drove me to reconsider, given the amount of time and attention it needed. I outsourced it to another property management company in the area. Unfortunately, that left a lot to be desired. After finding 360 Properties, my view completely changed on what it felt like to own a rental property. From the moment they took over, everything became easier, simpler, and significantly less stressful. 360 Properties has always been incredibly transparent, their bookkeeping and communication are fantastic, and they have an excellent network of people they trust to work on the properties they manage. Everyone I've dealt with through them has not only been reputable and professional, but genuinely a stand-up person. Most recently, that included Dakine and North Face Exterior, both of which did excellent work. What impressed me even more was getting to work with Nicole when it came time to sell the property. Initially, I decided to go elsewhere for a realtor and spent roughly a year to 15 months trying to sell without success. Eventually, I made the decision I probably should have made from the beginning and turned the sale over to Nicole. Within about a month, the house was under contract. The difference was remarkable. Nicole understood the market, how the property needed to be priced, the area, and the value that the specific location brought to the table. From there, the entire process moved incredibly quickly and smoothly. After working with her for years, I've always felt that Nicole manages the properties entrusted to her as if they were her own, if not better. That same level of care, knowledge, transparency, and attention to detail carried directly into selling my home. Whether you're looking for someone to manage a rental property or help you sell one, I couldn't recommend 360 Properties more highly. After experiencing property management myself, working with another management company, and trying another route to sell the home, I have plenty to compare against.

Recently leased a small property from 360 Properties during a transition between homes for a year…read more I am happy to 100% attest that my experience was exceptional and if I didn't find such a great deal on a new condo I would have stayed at the property indefinitely. Had a few instances with the water heater, the disposal (of course). and a toilet float which were efficiently addressed by the maintenance crew within a few short hours of calling in. Any time I would call into the office for maintenance, or questions regarding the move out requirements, etc. the staff was always attentive, friendly, & quick to respond. Moving out was easy as 360 Properties have predetermined cleaning & pest vendors who are also quick, courteous & sensible from a cost perspective. Without a doubt, Nicole & her staff put forth tremendous effort to serve the tenant while being a true advocate the owner. I would highly recommend 360 Properties and if I keep and lease my condo in Cat Hollow, I will definitely use 360 Properties!!

Very happy with everyone on this team that I have interacted with. They cost more per month that I…read morewas paying, but it has been money well spent. They handle many small tasks in-house as part of their fee, seem better at gauging reasonable market rates, and the vendors / contractors they have recommended have done excellent work at fair prices. I have confidence that the properties are being well maintained and that tenant issues are handled promptly. I have 2 duplexes = 4 tenants, and had to leave Austin in 2010. Have had 2 other property management companies since; one kept costs low by ignoring long-term maintenance that the tenant didn't report, the other outsourced everything ($114 to put mylar numbers on mailboxes!). With property taxes and insurance skyrocketing, I had started to go cash-negative -- until hiring Tx Property Manager. Now have the cash for preventative care like exterior painting that become more expensive when delayed.

These guys are fair, honest and customer centered focused. The fees are reasonable and probably a…read moretad lower than most other local companies. They are a father / son team working together offering personalized service. I highly recommend giving them a call.

Working with Teresa Carson was a wonderful experience. As I searched for a home in a new city,…read moreTeresa offered her wisdom and insight without ever trying to steer me in any one direction. She was not only professional and knowledgeable, but also thoughtful, forthright, and always respectful of my time (which was very limited) and my budget...also very limited. What really set Teresa apart was her sharp eye and honesty. She likely saved me from a serious financial loss (and potential health problems) by identifying a critical issue in a home I was ready to make an offer on. That alone showed how much she truly had my best interests at heart and not just to make a sale. Beyond that, Teresa was responsive, attentive, and a lot of fun to work with. Thanks to her, I was able to make one of the biggest decisions for me and my family with confidence and peace of mind. I highly recommend having Teresa on your team--whether you're buying, selling, renting, or even building a home.

It's unfortunate with all the good reviews for this place, we did not receive that same service…read more However, this is specifically about Michael Said who represents himself as part of this business. We were waiting on a house to move into and needed a temporary place to stay. Initially we felt fortunate to find this place as it was reasonably priced and we could rent it for six months. It was freshly painted but infested with cock roaches. Each time we notified Mr. Said, he did ultimately arrange for pest control. There were light switches that did not work, a closet door that would come off it's rails, missing drawer handles and we would find mice/rat feces in some cupboards in the kitchen. Mr. Said would have a maintenance person come out and fix things but typically not without multiple requests. But, we were only going to be there for a few months and we figured we would just tough it out. We barely unpacked since we were going to move again in a few short months. More than 30 days prior to our lease ending, we did notify Mr. Said that we would be leaving and not extend the lease. We also requested a "walk through" with Mr. Said. While he acknowledged the 30 day notice, he never responded to the walk through. On December 19th, more than ten days before the lease would end, we vacated the property but Mr. Said would not agree to meet. Ultimately, we left the keys under the door mat on December 21 as per Mr. Said's request. This was a full days before the lease was to expire and more than enough time for Mr. Said to walk through himself or with me to identify anything he felt should be addressed before the leased ended on December 31. But Mr. Said did not do this. On January 28, 2023 we received our refund and it was minus: - $150 for cleaning - $300 for "touch up paint" - $300 "yard cleaning & dead landscaping replacement" Given the constant cock roaches and rodent feces, I find the $150 cleaning to be excessive but we are not asking for that back. However, the place was newly painted and we never hung anything on the walls. There was absolutely not damage done to any walls that would necessitate any "touch up painting". The $300 is absurd and the lease specifically states "normal wear and tear expected". But there were no areas that needed touch up paint. It was winter when we moved out; Austin had just experienced several days of temperatures in the teens. You cannot possibly ascertain between landscaping that was dead versus dormant. However, there is no landscaping so I'm not even sure what they are claiming. There are two trees in the front and a big tree in the back. There are no shrubs, flowers or what they call "landscaping". While there might have been leaves on the ground, that's unavoidable at that time of year and no matter how often we could have cleaned up leaves from the trees, there would always be leaves. But there was no landscaping that arises to the $300 deduction Mr. Said took. I am a disabled Veteran who served 30 years for this country and it's appalling when people like Mr. Said take advantage of people. Again, I am posting this as Mr. Said represents himself as Realty Austin and for anyone who might do business with them, just to be aware of the practices of some of their people, specifically Mr. Said.

I really love Leftovers Austin, which is a great estate sale company both for families looking to…read morehost an estate sale, and shoppers looking for great items. Leftovers creates extremely professional and well organized estate sales, with really nice presentation of the items. Their employees are friendly and easy to work with. Leftovers is great at publicity. Their sale signage is very clear and noticeable, and they advertise each new sale on their mailing list and Facebook page with all the little details very well covered. Leftovers takes copious amounts of photos of the goods and posts them on their website so shoppers know what to look for at an upcoming sale. And most importantly for shoppers... Prices are quite reasonable. Valuable items and antiques are thoroughly researched for value and labeled with info during the sale. Talk about thorough. It's no wonder serious antiquers love to come to Leftovers sales. No one is as good at putting on a great estate sale as Leftovers Austin.

Phoned, texted multiple times. Never received a courtesy call back or text. Even if they were…read moresteadily booked and could not take us on as clients it would've been professionally appropriate to just let us know instead of ghosting.

TERRIFIC! Janet was a pleasure to work with in finding the home I ended up renting. She was…read morethorough, professional, personable and kind - all while working speedily to get me into the place while I had limited time left in town (moving from out of state). Thanks Janet - I highly recommend Austin Park Ave Property Management.

I lived in a small house owned by them for three years out in Cottonwood Shores. The house was…read moresupposedly built in the 70s so it showed age. But I will say it was a roof over our head. We got evicted during covid because both my fiancée and I were furloughed from our jobs and this was the first place we could get. We were within 40 hours of having to sleep in our car. So for that I am grateful that Austin Park Avenue Property Management was able to help us out. During the three years we were there we had little to no contact with the actual landlord. We mostly delt with her assistant. Julie (the assistant) was the best part about living there. She is super helpful and just an incredible person. Anything we needed she helped us out. She is the reason we enjoyed living there. I pray that one day she takes over the business because she knows how to interact with people. The Landlord we had (Janet) is really nice too. But I just got the feeling she rather be golfing or playing tennis rather than owning property.

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

Not sure about the other reviewer but my experience has been totally opposite. Adrienne does…read morefantastic work! When I see a home she's transformed, I'm amazed. Her work looks consistently comfortable and welcoming but not obviously staged. I trust her and would recommend her to anyone. Both personally and professionally, she's a real gem.

The owner of Palace Keepers was a seemingly kind woman in the beginning. I liked and trusted her…read more I moved into a home that she listed as a home staging home. Little did I know the home had not been cleaned in two years, and was *told* the woman who had decided to live in it prior to me changed her mind. Now I understand why. She demanded I clean the house before I leave (although it took two days of maids fees to get it clean) and asked for a $1500 deposit. She refunded $900 due to "over the time limit for managing." I even sold the home to a good friend and made commission for her and the real estate agent. She also insisted that I allow the "attorney" into the home to view items inside since the house was in probate. I returned home to 23 boxes moved out of closets and a broken piece of art. It still has not been replaced. Her name is Adrianne Burke.

I used Trinity Texas Realty service during my home purchase at Austin. Overall experience was…read moresmooth and hassle free. They are very approachable and assist u at every step of the home purchase process . They provided the right data points to take decisions at each stage . Overall I am very satisfied and highly recommend them

Do not rent or live in any property under their care. They are shady! They hire a general and shity…read morecontractor (of which i have personally spoke to and he admited to this) that does not know what he is doing most of the time. The general contractor will charge $50 for the call and basic fix, trinity then charges the homeowner or the renter $200 pocketing $150. And the problem doesn't get fixed or temp fixed cause they did a shity job. We had gas leaking into our oven that raised them temp to 500 degrees. had to unplug our over and have gas leaking in the kitchen. We could not get a hold off them as they do not have an after-house number or emergency. I had to call the homeowner and he was able to get a hold of them and direct them to call us. When they did ask us "if it can wait till Monday," we said no and had to threaten to call 911. We have had the air conditioner die on us every summer for the 3 years I was there putting my pets and children at risk (fall of 2020-summer of 2023). We sent in numerous rodent complaints that never got taken care of. We had termite and carpenter ant infestations. Water coming up from under the tile in the kitchen. And the piece de resistance we had MOLD. of which we brought up numerous times. No adequate ventilation in the master bathroom or room coupled with a leak from the tub upstairs grew mold on the master room ceiling. when they sent in their "contractor" he out his finger in the soft spot where the mold was pulled it out and said there was no mold. It was freakin visible and growing. Then same "contractor" wanted to cut it out of the ceiling above my bed with no safe precautions. Mind you in pregnant. we moved out because of them. Luckily i was on good terms with the homeowner and went through him before going to the management company. I warned the owner that this company is not taking care of his investment and home. He agreed and chose to stay anyway. When we moved out they tried to nickel and dime everything out of our security deposit. I highly recommend renting a home from another property they will ignore the renter, not fix anything, and try and keep your security deposit for things that you paid for or did to make the home move-in ready for the next tenants. Homeowners do not work with them they do not look after your investment and let your house fall to ruin. Where they hire a shity contractor to do a job that is "fixed with duct tape" and then charge over 3xs what the contractor charged them for said duct tape. They are cheap and will "fix" things multiple times before you have to hire your own contractor to fix it right the first time. not worth it.

I run a small fitness and martial arts studio…read more We were looking to expand, so I contacted my brother, who is a very well to do real estate agent in Seattle. He said he'd find me someone here in Austin that I can trust. This turned out to be Steve Shire. The things that I liked most about Steve are: 1. He is very accessible. That was big for me. From previous experience with another guy, I realized that I wanted someone who would constantly keep me updated on our progress. In fact, when I mentioned this to Steve, he told me that if there was any issue it would be that he would provide me with too many updates. That, to me, was a good sign. 2. He is thorough. He took the time to explain things to me, and he seemed generally interested in actually helping me get the best deal I could. I didn't feel like I was just another transaction. I felt like he enjoys helping people and he offered me suggestions and ideas for ways to save money on any future work that I have done to the place. 3. He is a martial artist and has helped a lot of others find a gym. Obviously this won't apply to many people, but if anybody else is looking to open a gym, it's nice to know that you're working with a guy who understands the ins and outs of what you need in a space. In the end, I got a great deal on a space close to my current location. Everything worked out perfectly.

Our company was looking for space for our startup. Steve is a great communicator, answered all my…read morequestions very promptly and was pivotal in finding us an excellent space! We are 2 months in and couldn't be happier! Steve is a great guy to work with, you won't be sorry. Communication for me is key and he excelled in this department as well as his efficiency and knowledge working with the property manager. Thanks! Mike

Horrible service. Paid for a rush appraisal. Took almost a month. Had 30 mistakes. He didn't even…read morego to the house that needed appraising!!!! Took days to get corrections fixed. Now our closing is pushed back. He deserves to get his license revoked.