From the first very prompt answering of my message, I have been completely blown away by these…read morepeople.They are very polite,and I don't mean a in a phony way.you can tell each one is very committed to your needs.I feel like they dedicated to knowing their business and doing it well. Even taking the time to educate the customer. Thank you so much for t your service.I can see you work as a team to bring the best service to your customer .I called on day and the very next day my air conditioner was installed!! I give all 1000 gold star.I wish I was better at writing reviews.you all are stellar to me.Id recommend you to the world.Thanks. yous much.. Sandy Florer

During the initial diagnostic visit, the entire time the technician was more concerned about making…read moreYouTube videos on rv repairs than actually working to find the issues. The technician finished looking around and came to explain that he knew exactly what needed to be done in order to fix all of our issues. He explained that there would be a cheaper option and a very expensive option to get our AC units up and working again, he knew all the parts needed to get us back up and running again. So after All the diagnostic was done we were told that we would get our diagnostic bill and as soon as it was paid, we would get a list by end of day for parts that were needed to fix our issues and quote to do the work, at the time of deposit we would also get an idea of when to schedule for them to come out and finish with repairs. Then I had to reach out to them in the middle of the next day because I still had not heard from them, they threw together a parts list that was not completed compared to what the technician had explained to us. When I responded and said that parts were missing, I was told that additional diagnostic was needed. But would not be charged additional diagnostic, Neither would any additional service call fees for any additional visits. So I reluctantly paid the deposit for parts. I was sent a receipt for parts, but no additional communication on estimated time of arrival for parts or communication on when they would possibly be out depending on parts arrival, Nothing. In my history of dealing with contractors, that's sketchy, Not hearing from them at all after paying for parts. During this time I had reached out and informed them that I had a family member pass away and was working on funeral arrangements as well as needing to travel out of state for another dire family situation so I needed them to keep up with me so I knew what was going on and keep my schedule on track. And I was met with no communication until I called and left an irate voicemail about customer service and communication, and how I felt I was being scammed out of my money. Only then did I get response on an approximation on when parts would arrive, and it would be two weeks and a day later. They were 45 minutes late for appointment, showed up, no word to my wife or myself and just switch off our power. The propane part was incorrectly installed in 15 minutes, but the original technician that came during diagnostic visit was back STILL FOCUSED ON MAKING YOUTUBE VIDEOS FOR the whole 30 mins he was here. Came in, told us EXACTLY what he told us the first time, packed up and left, still with no AC and 10 minutes later I got a labor bill sent to me for $500! At this point, I had had enough with the games. I reached out again and explained that I was not paying $500 for them to be 45 minutes late for a 30 minute job where, the communication sucked, and nothing was fixed properly, was just given the same information as the diagnostic visit, and yet they still needed extra parts that we're supposed to be ordered the first time around. I went back-and-forth with their customer service representative most of the day until they got snippy and said that they would reach out to the owner to figure out what they could do.... The next day I was told that what I signed for was completed and that I would need more parts in order to finish the job where I was then sent another quote for an additional $1200 in parts and labor service call fee. The best thing that they could do for us would be to credit us an hour of labor for all of our troubles. Which I still had to go in and have them change three times because the credit wasn't added on the quote properly.... The numbers just kept going up, after the third time of correcting them I noticed they were still trying to charge that service call fee even after saying they wouldn't for additional visits. Month and half later, I have had a different technician company Fix their mess with far better communication and customer service, and confirmed the parts ordered initially for our Ac unit was not needed, and if they would have done the repairs to our third ac unit that they planned on doing it would have caused a fire because the unit was in far worse condition than they lead us to believe!

Martin Berry with RV Care Pros of Melrose quickly responded to our request for repairs to a Solera…read morerv awning. He arrived as scheduled at Keystone Heights RV Resort and solved the problem in short order with a "better-than-new" fix. His professional knowledge, experience and customer relations skills were much appreciated and easily made RV Care Pros of Melrose our preferred rv repair company. Thanks, Ed Y 2022 Grand Design Reflection 337RLS

From the owner: RV Care Pros, located in Melrose, FL, is your trusted partner in mobile RV repair. No one plans to…read morebreak down, but when your camper needs a repair, our family-owned team has more than 20 years' experience to help diagnose and fix the problem at hand. Whether you need your RV's roof repaired, an air conditioner repaired, or electrical work, our technicians will come to you and get you back to making memories on your vacation. We service all types of RVs and their systems, and understand it's more than just a vehicle - it's a home. Give us a call today for fast and reliable RV repair!

Rusty was knowledgable and pleasant. He finished the job in a lot less time than he originally…read morepredicted. Noticed that one of my two house batteries was not connected. Re connected and my lights became much brighter. Excellent value.

If you ever need RV help, call these people. Stephen & Brenda are great. I had a problem with my…read moregas stove. They came out on time and told me what the problem could be. They ordered the part. They came back out and fixed the problem. I will definitely be calling them if we have any other problems.

Mark is incredibly good at what he does. He has a lot of experience and is capable of real problem…read moresolving rather than jumping to conclusions or making assumptions. I can't imagine that there is a better value for RV repair in this area. Thank you!

From the owner: I started working on RVs at the age of 16 in 2000. I became Master Certified while working…read morefull-time as a technician and going to college at night to earn an AA in Business Administration. I worked as a Service Manager for a local Alachua dealership from June 2006 until January 2015 when I started my own business providing mobile RV services to the Gainesville area. I take pride in my work and enjoy its challenges. I seek out forms of continuing education to better myself at every opportunity.

Bruce saves the day again! We are planning a long trip and needed to make sure the braking system…read moreand bearings where up to snuff. He was able to re-pack the bearings and check our pads and drums right in the comfort of our own property. No dropping the trailer off and waiting for who knows how long to get it back. Bruce had the job done in about an hour. He also gave us an evaluation of our tires and now we are all set to safely make our trip.

Highly recommend. Fast response and courteous. They were able to answer all my questions and…read morediagnose the issue. I will definitely use them in the future.

I have been looking at Vans for awhile now. I found Sunshine RV online. I sent in a request for…read moreinformation on one of their Revel's. I got a call back from Shelley, she pretty fast started sending over pictures and getting me excited about the van. Answered all my questions through out the day. I put a deposit down and did all the credit stuff. I was approved and they were going to deliver the Van, but I got a bit nervous. They are on the other side of the United States. I am in California. So I ended up flying over there because it's a lot of money and you never know. To start off Sunshine's "Cole" picked me up with in 5 mins of landing. We had a nice ride over. When I got to their property everything was clean, washed, and in order. It looked like they had control of their RV's. Some lots have everything open and it's like Disneyland for family's kids. So I was very impressed. Cole took me in and introduced me to their Revel specialist "Corey". This guy knows everything about the rig. We started from one end and touched pretty much every part of the van in a very prepared way. It seemed like he really had a game plan on how to cover it so it made sense and stayed with you. He didn't bounce around. I then sat down with "Ritchie" I think he is the finance manager. Super nice guy. He got me a great price on a top to bottom warranty. Which I almost never buy, but when it makes sense it just does. Couple small touches, they knew my daughter would be riding with my wife and I so they had already bought us the luno bed for her to have a mattress to sleep on. Then they also gave us the surge protector for the van. A bunch of starter stuff as well. My favorite is the custom coffee cup which fits perfect in the cup holder. They didn't have to do any of the extra special things but it was very much appreciated. All in all an amazing experience. I really feel we went with the best dealer. They are honest and fair and take pride in the product they sell. The Van was seriously spotless. If you have the chance to go down and meet these great people it's awesome. If for some reason you buy online and have them deliver it. You are truly in good hands. Jeff from California

If you already know for sure which manufacturer:platform that you want to buy BEFORE you visit this…read morelocation, then this is the place for you. If you are totally unsure and need all of the valuable info and opportunities to drive the vehicles to get the feel, then this place is NOT for you. I drove down from PA because they supposedly had a lot of class B's. I couldn't decide which one I wanted. I had narrowed down that I required a Mercedes for comfort, but was trying to decide the manufacturer/platform. I was told that I could only test drive one RV because all Mercedes are the same even though they are on different manufacturers/platforms. This is a huge purchase and different platforms are not all the same even if they are on a Mercedes chassis. If I wanted to drive three different platforms then you should have allowed this. I was allowed to only drive literally 4 blocks around in the area without the opportunity to see what rattles if I drive faster and longer. This is why I left and did not make my purchase with you. The only good thing is that they did have a good example of different manufactures and this is why they are receiving a 3 instead of a 1 or 2 rating from me. However, had to wait for someone to unlock though so that's time consuming. Should have unlocked in the morning, and lockup at closing.

Needed emergency service to my boat trailer on a Friday afternoon 1000 miles from home. Kevin…read moredidn't hesitate to make time to look at it. Within a few hours I had a new axle and the piece of mind I was going to make it home without any more trailer issues. Fantastic service.

Our travel trailer wasn't towing right and we stopped in here…read more The service manager came out right away. Kevin cross, took a look at it and made a couple minor adjustments and set us on our way. He didn't charge us I offered he said no way he saved our trip back to Chicago with our travel trailer towing behind a Buick enclave. They had trailers booked up for the day and he took his time to help us. I would gladly go back there.

What an amazing resort! The accommodations are amazing. If you are working or just getting away…read morefrom the norm. This place is perfect! It is close to almost everything you need. But still on the outskirts of the busy city. On site accommodations are relaxing and fun. They have clean bath facilities and a beautiful pool. There is a covered lanai with tables and family games for entertainment. Busy weekends usually have food trucks from local vendors. I highly recommend this resort!

Santa Fe Palms RV Resort has quickly become one of our favorite campgrounds and is such a fantastic…read moreaddition to Gainesville! As FL Gator alumni, we love visiting frequently, and this is now our go-to spot. Bonus: we even had our RV washed, waxed, and detailed right on-site. The resort is just a short distance from campus and the customer service is exceptional. Highly recommend for anyone looking for a great place to stay while in Gainesville!

I sent my 5th wheel to Blue Compass RV in Alachua for a rear gate replacement, which cost over…read more$10,000. After months of delays, the RV was finally returned, but we discovered the entry door window was broken. I contacted the store, and they said they'd call me back to discuss solutions. Three weeks passed with no response, despite my follow-up calls, and it felt like they were avoiding the issue. Eventually, Angela informed me they wouldn't pick up the RV to fix the window but would order a replacement part, leaving me to handle the installation. This was on May 6. On July 10, I got a message saying Jenna had ordered the window, but she was out that day and would provide an ETA later. I still haven't heard back. I'm at my wit's end. I paid for delivery and shouldn't be responsible for fixing their mistake, yet I agreed to move forward just to resolve it. Unfortunately, the lack of communication and progress is unacceptable. I'm still waiting for the part to do the repair myself.

we are very happy with the purchase at Blue Compass RV , the sales pers. DJ & and…read moreTechnician/Demonstrator . Lardwin delos santos ! made all the process go smooth and very clean . thank you !!!!