This service isn't for everyone - or for every dog.
If your dog: loves all other dogs, loves the dog park already, doesn't have too much energy, and likes being in the car
AND
you: have a stable-easy-going schedule, don't mind the occasional cancellation, and don't mind paying twice the usual dog walking fee for usually just shy of an hour door-to-door, then go ahead and contact them. You will probably be pretty happy with the service most of the time.
Since this is simply a service that picks up and takes your dog to the dog park every day, we thought our dog would get more exercise, more exposure to other dogs, and in general be a happier dog. This wasn't the case for our dog unfortunately - the daily trips to the dog park made her more stressed and upset by other dogs rather than less. We often came home to something chewed up or destroyed by muddy paws. Our dog has been SOOO much calmer and happier since we switched back to daily structured walks - and hasn't destroyed a thing since! (plus MUCH cheaper)
As for the service itself...
If you expect that your dog will get out around the same time every day and for the same amount of time, you could be dissappointed. They often reschedule the times to the morning or afternoon without warning - even though we requested afternoons as we often work late. The dog was often returned in less than an hour, which is less than the "hour in the park" promised.
They also shortened or cancelled services when the weather was really hot or really cold.
Heavy rain also caused them to cancel walks last minute or even worse, return our dog home within 5 minutes. The latter only happened once that I know of because I was home that day (unbeknownst to the walker). After a quick run around the block, she let the muddy dog into the house and quickly ran out without even using the towel we leave in the front hall for that purpose. When we called to find out what happened, they offered a reduced half -price to us because, despite the rain, they had still came out to take the dogs out to poop.
Communications regarding cancellations or shortened walks were getting better, but still left something to be desired.
I personally did not find them to be very flexible or as nice as other people have written. And, while I believe that Pat and Yaron have good experience handling dogs, that does not neccessarily apply to the other hires and that was noticable knock to the service provided.
I have had some great walkers in other parts of Boston and unfortunately didn't have such great luck with On the Run.
All in all, I would not recommend this service to anyone. read more