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    On The Level Flooring

    4.5 (31 reviews)
    Closed • 9:30 am - 4:30 pm
    Updated 1 month ago

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    Services - On The Level Flooring

    Tile removal

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    Reviews With Photos

    Dining area throughout living room.
    Melissa B.

    I couldn't be happier with our new laminate floors. Ron's team is very professional & detail oriented. From demo to installation the process went very smoothly. Dave & Nick did such an amazing job installing our flooring & baseboards. Our home looks absolutely beautiful. I can't wait for Ron's team to install our new carpet next. I would refer On The Level Flooring to all of my family & friends.

    No workers comp insurance!

    IN RESPONSE TO THE OWNER: Ron I have had several professionals out (including a plumber and an adjuster from USAA) and none of them have found an excessive moisture problem. They have all found that the poor workmanship and improper installation is to blame for this issue. You are absolutely not able to sub out to unliscenced subcontractors, especially since you carry NO WORKERS COMP INSURANCE! An issue that will surely be addressed by the CSLB since it is a major violation in their eyes. And you only tried to "help" us after I posted pictures of our home to social media. And you know that you were not at my home everday, another lie. You flat out told the CSLB that you are not willing to help us, so your response to this review is a lie. Just like how your website says you use professional installers to install at your jobs. You have not taken any responsibility for this situation and I will continue to fight until this flooring is fixed by a professional! Sept. 4, 2018: The CSLB has just contacted me with Ron's response to my claim. He states that he feels HE IS IN NO WAY RESPONSIBLE for our flooring issue and openly admits that he subcontracted our job to AN UNLICENSED CONTRACTOR, we are now heading to investigations. He states that he is not willing to repair or replace our flooring in anyway. He also told them he "thought the installer he used was licensed". He told them that he looked at the slab before installation and that he could tell that there was no moisture issue prior to installing (I didn't know you could eyeball a moisture test). Anyways, now we are left with a civil suit and his bond.

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    2 years ago

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    Ron G.

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    7 months ago

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    Ron G.

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    7 years ago

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    Ron G.

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    5 years ago

    Great company! Run by great people, they are very Reliable, Reasonable, Quality work, what more could you ask for?

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    8 years ago

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    7 years ago

    I highly recommend on the level flooring these guys are amazing. Very professional and courteous. 5 stars

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    9 years ago

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    8 years ago

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    Ron G.

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    9 years ago

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    10 years ago

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    7 years ago

    Ron did another floor of the house. Consistently great work. Good prep, no extra charges. Comes when he says and does what was quoted.

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    9 years ago

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    Ron G.

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    8 years ago

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    Ron G.

    Thank you John, I really appreciate your kind words!

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    7 years ago

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    11 years ago

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    Ask the Community - On The Level Flooring

    Review Highlights - On The Level Flooring

    “Ron (customer service) was very cordial and prompt and followed through with everything we asked to be done!”

    Mentioned in 26 reviews

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    Flooring Direct Temecula

    Flooring Direct Temecula

    (125 reviews)

    NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

    Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

    On The Level Flooring - flooring - Updated October 2026

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