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    On-Guard

    5.0 (2 reviews)
    Closed • 8:00 am - 5:00 pm

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    6 years ago

    Helpful 2
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    4 years ago

    Great company. Very professional. Provides all your security needs. Also very responsive and helpful.

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    Vivint

    Vivint

    (72 reviews)

    I have been a Vivint customer for 10+ years. I recently canceled my service as of June 26,2026 via…read morephone with their Vivint specialist. Here is the problem: I was on an automatic monthly payment for my services. VIVINT continued to withdraw from my account for the next 2 months (July & August 2026) I had called them in July to cancel it, then again in August to cancel it again, and lastly in 9/2/26 to ask for refund. Supervisor says they needed a VERBAL or written cancelation. As I mentioned above I called in June 26, 2026, another time in July & in August and spoke with a Vivint specialist (VERBALLY NOT IN SIGN LANGUAGE) to cancel my service. Bad communication between departments and bad business model/ethics. I highly discourage this alarm company. LOOK FOR ANOTHER ALARM COMPANY TO SERVICE YOUR HOME.

    I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

    On-Guard - security - Updated October 2026

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