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    Ontel Security Services

    5.0 (3 reviews)
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    9 months ago

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    Vivint

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    I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

    signing with vivint was a necessity for use at the time and they were great! Another service came…read morein with cheaper prices and better service. well after paying off the equipment and calling in and canceling they continued to charge me over 500 dollars for service i wasn't receiving! hell they didnt even call me to say hey were not detecting any equipment!!!!!!! but they still are charging me . each time i call someone says yeah we can help and transfer me to someone else that i have to explain again and they still want the money! i will never recomend vivint again! customer service sucks!!!!!!

    California Smart Home Pro

    California Smart Home Pro

    4.6
    (103 reviews)

    Natalie was incredibly kind and helpful throughout the consultation process, and she's the reason I…read moredecided to sign up for ADT. If it weren't for her, I probably wouldn't have chosen ADT. I truly appreciate all of her help and support. I also want to thank Matt for the installation. He was very friendly, explained everything thoroughly and clearly, and made the whole process easy to understand. Most importantly, he was extremely professional, which made me feel confident and secure with the service. Thank you both for such a great experience!

    I was referred to California Smart Home Pro by my realtor after closing on a condo so that I could…read moreget set up with AT&T fiber internet and an ADT Security System. I was fortunate enough to work with Patrice, who did a great job explaining all of the promotions available for both home security and internet. I just had my ADT System installed by Gilbert, and was notified that he was on his way by text 30 minutes prior to this arrival. Gilbert arrived right at the beginning of my installation window and was incredibly kind and courteous during the installation. With my installation, I received two smart devices (door lock and doorbell camera) and four door sensors along with my control panel at no additional cost to me. Gilbert is an expert at his craft and was able to educate me on all of the aspects of my security system, including controlling it with the smart panel and controlling it with my cellphone. Thank you California Smart Home Pro, Patrice, and Gilbert for helping me get set up in my new home!

    Ontel Security Services - security - Updated August 2026

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