Although a newer company, this company should work on it's customer service skills. What was stated as a 3 week process for a small piece of Butcher Block, took a whopping 7-weeks to receive because the owners went on a 3-week vacation and would not help me to receive it prior to then leaving. I even called after 4-weeks of my order, since I had not heard from them, but the small corner piece was not finished. I was leaving to go out of town when they contacted me, and I couldn't pick it up before they left, so after much back-and-forth negotiating, the owners wife stated that they would have it Fed Ex'd to me prior to their leaving. I then received an email from Omar (owner) who stated that they would not Fed Ex it to me and unless I picked it up that afternoon, I would have to wait for them to return. They knew I was leaving and could not pick it up.... If you ask me, I call that a customer service disaster. read more