My friends and family have been telling me to go here for years and years, but I was never…read moreinterested. I am not body shy, and being around naked women does not bother me. I just had no desire to go until a few days ago when I booked a massage and got a day pass. I thought it would be a nice treat for myself. It was a wonderful amazing experience! All staff I met were friendly. Given a tour of the place when I checked in. Robe, towels, and cap also given at check in. My massage therapist was Alex. She is so tiny but got some real strong hands. This girl does NOT need a man to open a pickle jar. I went to the FIR rooms. I tried all 4 rooms, which have different temperature ranges. I then realized, I don't like hot rooms so I went to the cold room. The pool area which also have about 4 different pools with different temperatures ranges. I went for the cold pool, the temp says it was 60-65 degrees but I felt like it was a little colder than that. Overall, I fell in love with this place. I did not get to try their restaurant, but I will once I go back. They have water you can buy or you can bring in your own. Also, NO PHONES. Don't wait too long like I did, and give this place a try!

I'll be honest, this is one of the only day spas I've been able to find in the Tacoma/Puyallup…read morearea. My friend and I did go in on a Saturday and as expected it was extremely busy. The cons: I do not think I received the quality customer service that should be expected when being a first timer. When I checked in, I paid, did not receive any towels, bathrobe, or hair cap, so I had to go back to the front desk to get this because I didn't realize everything was needed when you get into the locker room. I also wasn't given a short tour or any kind of knowledge about what's available in the spa. There was a lot more options than I was aware of until another patron was kind enough to give us a tour and (shout out) Suzie let me know about the different options available after my scrub. The body scrub is a little in your face if you get the body scrub done in the pool area. If I were to get another body scrub, I would specifically ask to do it in the second room because there's a less traffic. As a first timer, it was definitely not something I expected, and I did not mean to stare, but holy crap what an experience. The services are a little pricey. I love getting facials but $90 for a 30 minute facial seems a little too pricey for myself when I currently already go to different spa to get my facials and it's about $120 for an hour facial. Might just be a preference, but, I will probably give Olympic Spa at least a chance to get experience their products and see if there's anything I really enjoy. Pros: You can literally stay all day. There is a restaurant that you can have lunch at and there are a lot of great options for you to do for the time that you were staying at the spa. I did the body scrub and was actually able to move my 6 o'clock appointment to 315 due to a last-minute opening. Suzie was amazing and tried to make me feel a little better about all the dead skin that was coming off of my body. The water options at the front have some great selections, however, they are $20 each. I bought one for each of us and I will be bringing that back with fruit inclusions for the future. Or DIY it and add some cucumber, strawberries, pineapple to your water to give it a real good relaxing vibe. And finally, it is a little strange when you are not used to seeing naked people, like ever, and seeing a room full of naked members. After 10 minutes though, you're used to it and it's pretty normal. I think the whole setting is set up for you to be your most comfortable self. And if you aren't comfortable with being butt, naked nasty your first time there, the quiet room, rooms, and cold room give you an option to keep your robot and still experience some of the amenities. Since there are obviously no photos/phones allowed in any of the spa areas, the only pictures I will be able to provide will be the food. Which is super convenient because it's in the spa and you just go in in your robe. I will definitely be returning. And I'm looking forward to my future adventures. Due to the customer service, which is one of the main things I look for in this type of service, I'll be giving it a three star review. However, when I go back, I will be reevaluating this review based on the customer service I experience at that time.

Amazing people love the vibe the person who did the wax for me was really sweet place was easy to…read morefind

Have had two great massages from Marissa. She listens to me concerns and areas that need…read moreconcentration. And uses a warm neck pillow which really helps the muscles for the massage. It's nice and peaceful with light music and a wave noise. I'd recommend to anyone.

She is very kind and knowledgeable in her respected field. Her methods are very genuine and i would…read morerecommend her to all of my friends and family. She's a very awesome person and she has taken good care of me.

Well, one of my family member had an appointment in the evening. We went there thirty minutes early…read moreto find the place and to also fill out paperwork. She didn't even introduce herself to us. The owner asked too many personal questions. The appointment was suppose to be at 5:45 PM, but didn't start at 6:00 PM. She told me that the massage will be an hour long and that I can come back later, but the massage only lasted less than 20 minutes. I could hear the whole conversation while I was sitting in the lobby. She told me to leave then later on changed her mind and said I could stay. I can hear her asking my family member a lot of personal questions. When the owner was asked questions she didn't even answer. I thought when you get a massage you're suppose to enjoy and relax and not get asked a lot of personal questions. When we first got there, I sneezed she came out of the room and asked me if I was coughing and if we had covid. I said, "No, we don't have covid, I just coughed. We are vaccinated." I wouldn't recommend this place. Not very satisfied with the massage that was given.

Closed, went twice on two seperate occasions during sign's business hours and it was always closed!read more

If I could give this place a zero star I would. The massage wasn't good, rushed when I went to tip…read morethe lady, she said it wasn't enough and that she worked hard and she really didn't. It was $70 and I tipped $20 and she complained. Please don't waste your money here, it's terrible.

Purchased a 90-minute massage from this business but have been trying to call to book an…read moreappointment and no one answers. There is also no system to leave a message, so no way to request a call back or follow-up. 3 stars (not 1) because I didn't actually receive poor service, I just have received no service at all, having been unable to connect with the business. I hope that they decide to set up some kind of answering service or at least a voicemail to prevent loss of business in the future. I'd like to support our local businesses over the "chains" but when they don't give a dependable way to be contacted - especially after you've already paid for a service - it is extremely difficult to do so.

Worst Massage Ever. Dirty…read more Uncomfortable. Bad service Bad massage. Save yourself time and drama and go elsewhere . There is a reason they are so inexpensive. They are terrible!!

They are terrible and overcharge. I do not recommend do not go here. They will bug you for more…read moremoney after paying a nearly 80 dollars for a "massage" and they offer " additional service"

The staff here is very welcoming to all individuals and professional. I had a horrible stomach…read morecramp that was leaving my lower torso absolutely stiff and unable to bend. The masseuse was very talented in identifying the pressure point and relieving the tense muscle. By the time i left I was feeling like a new man. In fact I was even more in a better mental state that my marriage problems started to resolve naturally with my now clear mind away from my muscle cramp. Thank you staff you are talented!

I have been getting massages for over 15 years on a twice a month if not once a month. The staff…read morewas friendly, clean work space and as you walk in feels more of an earthly/incense store vibe. However as we got into talked the hot spots I would like to focus on, and which was odd for me as usually that's where someone would start or have you lay face down, instead it was face up. Where I feel it was like a massage envy type vibe where they don't just give you fully what you want and try to make you come back for another one. The hot towel and cupping was great however didn't seem like the person knew what they were fully doing. Lastly I know the cost of living has went up, but this was my first and last visit as no reason why someone should be paying $200+ for a massage period. I have found and had better from others in the area. Update: management did reach out in attempt to help solve future issues and provide a complimentary service.

I can't express enough how much I love this spa! They have top-notch policies, customer service,…read moreand of course masseuses. Many other businesses could learn from Ballaura. First, their policy is extremely flexible. I was a massage member and have a busy schedule. They will allow you to transfer/gift your membership to someone or roll it to the next month if you don't use it in the current month. Second, customer service. They greet you when you come in and provide you with a warm neck wrap. I had to cancel my membership recently due to a move and they easily let me cancel and offered a complimentary sauna session before I leave! Third, the masseuses are always so nice and all of the add-ons are free. The atmosphere is perfect for a relaxing massage. I will certainly be back for massages when I come back to visit!

Jo is great for massages and Sarah did a great facial!…read more Everyone is so nice and a lot of small amenities which is always nice

Robin, an exceptional esthetician, genuinely cares and is incredibly kind. My face always looks and…read morefeels amazing after her facials. While everyone at Serenity is wonderful, today's facial was truly exceptional.

I'm a man and I got a facial. It was awesome! Many years of being too white in places that were too…read morehot damaged my face pretty bad. Rose was very thorough and explained what she was doing. I felt and looked better immediately and Rose made a plan that I can follow to help renew my skin.

Great customer service, friendly and sassy, just the way I like it!…read more I had a bikini and brow wax and was super happy with my results

This place is amazing I am telling you it feels like a floating on a cloud... I went in today for a…read morefoot massage after having ankle surgery on March 11... I've missed this place so much and it was just as I had dreamed awesome! If you really want to treat yourself go for the 90 minute signature!!! See you

The massage was ok, but the promotional price was a lie. Attached below is the promotional price on…read moretheir website, and I showed the man when I walked into the appointment the promotional price of $45/hr. He looked at the screen on my phone for a long time, and then said ok. Also, note their sign on the street says $44.99/hr massage. After the massage when I went to pay, I had $55 cash ($45 for the massage and $10 for the tip), and then the man said "no, it's $70 for body massage" and pointed to their indoor sign with the prices. I showed him again the online promotional price they have on their website that I verified with him BEFORE we began the massage, and he said that was a very old promotion, and it's no longer available. Why didn't he tell me this when I showed him the image at the beginning of the appointment and he said "ok". I'll never go back. I don't mind paying the $70, but I do mind being lied to. Horrible customer service. And yes, I still paid him the $70/hr.