I ordered a custom pool cover from Mike. Easy to deal with and the price was fair. Everyone there…read morewas very pleasant to deal with. Very friendly and I think the prices are good.

From the owner: Custom Pools and Spas by DeRichie Inc. provides swimming pool and hot tub service to the…read moreCarbondale, PA area.

I've owned my pool for three years. Every summer it has been sparkling, clear and clean. I went to…read morebuy chemicals for my pool right before the Fourth of July. Two of Dick Mackey's young employees ran a test on my water and sold me $200 worth of products one product I had never used, it was to pull metals out of the water. I put the product in my pool that night. Twelve hours later when we woke up my sparkling clear pool was COMPLETELY CLOUDY. My pool is so cloudy you can not see to the bottom. I went back to try and fix what had happened two consecutive days after that first visit and was told to do different things and sold more chemicals spending more money. I was so upset and frantic to fix this problem that had never occurred before that I bought more chemicals and followed more of Dick Mackey's instructions. The day before the fourth of July, three days into this ordeal, I confronted Mr. Mackey and was told by him "the smoke from the Canadian wildfires must be causing my pool to be cloudy,". What!? Absolutely not. The smoke in June that was worse NEVER affected my pool. I was sold a product that first day that should never have been put in my pool. I have a huge heater that has copper lines. Mr. Mackey then proceeded to blame ME for the cloudiness of my pool. He told me that I didn't read the directions properly on the papers he had given me, which was totally completely untrue. The papers had also been marked up by him, and his staff. I was told to do the opposite of what was written on the papers. I had the proof right in my hands. On top of Mr. Mackey's disrespectful behavior towards me, two young employees admitted wrong doing. One admitted on the third day he gave me advice on chemicals he should not of and the other who had offered to stop by after work to look at my pool asked me not to mention that he offered to stop by in front of Mr. Mackey "because Mr. Mackey may get the wrong idea". I never had this young man at my house but if that is against the rules why did you offer when I was in the store . On top of ruining my sparkling clear water I've had for three summers in a row, Mr. Mackey refused to let me return chemicals I bought from him In the three days I was at his store frantically trying to follow his instructions to clear my pool. These chemicals were unopened and unused and I had a receipt!? I'm so shocked at this man and his employee's unprofessional behavior, lack of knowledge, excuses, inability to take responsibility for ruining my water, selling me products I didn't need and overall disregard for his customer's distress that I had to write about my experience. The last slap in the face was when Mr. Mackey told me not to get so upset, "his pool has been cloudy all summer and he is still trying to get it clear". I'm sorry sir but my pool was never cloudy and if yours is as you stated you are doing something wrong and again should not be giving advice or selling pool supplies or hiring young kids to sell your pool supplies who have no clue what they are talking about either. I now have to hire a company to come drain and fix my water.

So starting off.. i feel that Mr. Mackey spends so much time with his customers which We love. I am…read morea true researcher and "review reader" before i buy anything. Mr. Mackey was able to answer any and all of my questions without hesitation. He is extremely knowledgeable about all spa aspects. We purchased a PDC biscayne luxury spa on July 24th. There is a 20 week wait, not due to quality pools but a shortage and backorder. We welcome the wait as we need to put a deck on and there is a lumber shortage now. This is also a PA company which i feel comfortable about. We cannot wait to receive our hot tub. Thank you Mr. Mackey! Will add to my review once spa is delivered.

I like the store... but too understaffed to help anyone! I went in to get my water tested there…read morewere several people in line, one poor girl, by herself trying to test water and check out. Their chemicals work very well but expensive. We made the switch to salt water hoping it pays itself off but my pool look amazing!

I entered this store on 6/27/2020, I walked in mask free due to health reasons. I was quickly told…read moreby a male store associate that I cannot be in the store without a mask, and I have to step outside the store and he would shop for me. I told him my reason for not wearing the mask. He insisted I cannot shop myself. So I told what I needed. I stood by the door inside the store. He took my card, and made my purchase. Had he not harassed me about the mask, I lost all train of thought and did not get the other items I was interested in. This is unacceptable business practice, as i has shopped at two other pool store's within the same county and no problem. I will not shop there again.

Wasted my time & posted my pictures & claimed they were his wouldn't recommend…read more I don't appreciate it not professional.

I needed my bathtub totally redone. It was deplorable. Steve came to look at it immediately and…read moregave me a great quote. He did a phenomenal job. It looks better than new. He removed my glass shower doors and put them back. He cleaned up. I have a 5 year warranty. I highly recommend him. Mary B

We have bought multiple hot tubs from this location. Kevin is a great help. We won't go anywhere…read moreelse & are hoping to add a pool someday soon! Highly recommend.

We ordered the largest pool at 16' x 40' from the sales person. At no time did he mention that the…read moredimensions were from the outside edge of the pool and the actual dimensions were more like 14 x 38. The people who installed the pool were professional and thorough. The sales person and Marvin however were rude, unavailable and only answered the phone when they wanted money. There is still a broken pipe at the deep end of the pool and after leaving multiple messages for Marvin, NOTHING. Our overall experience was less than satisfactory. It was all about the money and not our satisfaction.

Great service and pricing. They clean our pool every week. Cheaper than buying all the chemicals…read moreand no headaches of trying to figure it out myself.

From the owner: We offer Full-Service Cleaning & Maintenance to keep your pool crystal clear all season long…read more Whether you're looking for a routine cleaning service or a full maintenance check, we've got you covered! *What We Do:* - Pool Openings & Closings - Weekly/Monthly Cleanings - Routine Maintenance & Water Treatment   - Equipment Installation & Repairs  

Wow a year later and you respond to a negative review. 38 years in business and 2 reviews and one…read moreis horrible. Please don't put the blame on your associate because she just informed us what you informed her . Your a horrible business owner and it showed . Weather it's my first time in the store or not nobody should be treated the way you treated my wife and I . I have bought 20x40 liners , automatic pool cleaners and countless amounts of chemicals. You lost out on a good customer all because you lied about a pool slide that you informed us you had in stock . Be a man of your work and take responsibility for your actions !!!

I have worked with Superior Pools for two years and have been very happy with their knowledge and…read moreservice. I fought green algae while using chlorine for the prior year and was never happy. Superior showed me the Baquacil system that they sell and my pool has been clean, clear, and blue ever since. They test my pool water for free since I buy my chemicals from them and have always given me great advice.

I have had my equipment serviced here over the years. If you are looking for an honest and…read moreexperienced business then this is it. I took my snowblower in since it was not idleing like it should and they looked at it and played with it for a few minutes and got it running back to normal. They didn't charge me and suggested that it was fine and didn't need anything . When I am in the market for any future lawn equipment I will surely happily give them my business. I would say anyone who has never been there to give them a look whenever they are in need of any lawn equipment situations.