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    Damage Control

    3.7 (3 reviews)
    Open • 6:00 am - 6:00 AM (Next day)

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    7 years ago

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    7 years ago

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    15 years ago

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (29 reviews)

    At first we thought it was a clogged drain but later on a Saturday night we realized it was…read moresomething bigger. Roto-rooter came and clean out our sewer connection to the street and advised replacing the sewer line made of Orange Burg back in the 60's. We had them do that work as well and are well please with their skill, efficiency, communication, and customer service. The repair people were excellent in both doing the job and keeping us informed.

    I normally do all repairs on my property, but I couldn't fix a toilet leak, and another handyman…read morecouldn't either. So I called Roto-Rooter and explained the steps I had already taken. Without even looking at the flange, they quoted me about $800 to remove and replace it, saying it was "glued in." It seemed overpriced, but the tech assured me he would definitely fix the leak and said the job would take a couple of hours to carefully remove the flange where it meets the 90-degree pipe in the concrete foundation. I agreed. It turned out the flange was not glued in at all. It slid out easily the moment it was unscrewed. After he installed the new flange and reset the toilet, it leaked in the exact same spot. The tech then looked into the toilet and claimed there was an electrical conduit running through the plumbing line, causing a blockage. I was extremely concerned, since according to him an electrical line was running through a water pipe, so I immediately called TE Spall, who installed our AC electrical system, to take a look. About 30 minutes later, the Roto-Rooter tech dusted off his hands, walked away, and asked for ~$920. My problem was still not fixed, and I was stressed because he said it would cost tens of thousands to resolve. I tried negotiating and he wouldn't go any lower than $620 because he said that he had done the service he quoted (which wasn't even needed, as you'll see below). TE Spall came two days later and traced the electrical line. There was no conduit. It was just a jut in the piping, and a bunch of toilet paper was clogged there. We cleared it, put the toilet back on, and it worked perfectly. FYI they charge a fixed $49 for any call out... highly recommend them I thought they only did heating otherwise would have called them from get go. I have no problem paying for a competent person to fix my problem. But either the Roto-Rooter tech had no idea what he was doing, or he pretended not to in order to extract the maximum amount of money. The solution was simply removing toilet paper, which he never even considered before jumping into replacing a flange. I understand a flat-rate model, but it's ridiculous to charge for a service that wasn't needed (and turned out to be far less involved than what was quoted), and to have the audacity to demand the full amount when the issue wasn't fixed; will never be using Roto-Rooter again.

    Custom Creations Remodeling - Something like a French drain then there is 2ft drain  That runs the length of the yard

    Custom Creations Remodeling

    (3 reviews)

    THIS GUY IS A CROOK! BEWARE…read more met with Tom d'andrea, was knowledgeable and courteous. researched his license and whatever I was able to find as far as reviews. while there was not much information available, everything i was able to find was a glowing review. A search with the bureau of consumer protection at the office of the attorney general also returned a clean report. My search at the better business bureau also showed an A+ rating. bas on the foregoing I gave him a substantial deposit which he told me was required for him to procure needed supplies and commit to the job. After several hours passed and he had not returned to my home with the materials he stopped responding to my texts and voicemail boxes on both phone numbers provided were full and not accepting messages

    Steer clear !! I only expect a few things when having a contractor perform work for me. #1 Having…read morethe job completed in a professional manner. #2 Having any problems with the job corrected in a timely and professional manner. I have seen neither from this contractor. Ignoring you, seems to be his best attribute. UPDATE: Appears that the owner is better at robberies & break ins.... MOOSIC -- Borough police on Thursday issued an arrest warrant for a second suspect in the Nov. 29 burglary at SV Mini Mart, 4685 Birney Ave. Thomas D'Andrea, 37, 2600 Washburn St., Scranton, is accused of breaking into the convenience store with Robert Charles Ellis, 34, also of Scranton. Mr. Ellis was arrested Dec. 4.

    Damage Control - damagerestoration - Updated October 2026

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