Stay away from this company !! When our heating system wasn't working. They came out to fix it. It took them several visits and technicians to find the problem. Then it took them weeks to get the parts. They charged us for each visit!! They never came out for the AC maintenance. TE Spall plumber who was fixing a Leak turned off the water to the geothermal unit for two days. that melted a part of the AC Now they want to sell us a new AC SYSTEM PS - the Ac and heat maintenance has never happened All along they charged our credit card and didn't give us service. read more

Correction to a previous review. In the end, the price was reasonable. I got a call from Spall explaining the various options available. The service people were fine, but failed to explain the payment options and different warrantees. Spall contacted me and all has been straightened out to my satisfaction. read more

Saturday February 10 2024, my mom woke to a horrible noise coming from the basement, which at first, she though was outside the house. As she headed down to the basement, she said it smelled like a pack of wet dogs. As she approached the furnace, it was spraying boiling water everywhere. She went back upstairs to shut the emergency switch and called me. When I got there, water was still pouring out onto the floor. I shut off many of the faucets and ball valves in the maze of pipes around and above the furnace and the water finally stopped after we dumped quite a few buckets or water outside. I went back upstairs and my mom had a mailer from TE Spall & Son - Call Spall! So she called them to come out to check over the furnace. In the mean time, my mom called my cousin on Long Island who is in this business all his life. He said it sounded like the Pressure Release Valve was the issue. The guy from Spall showed up on February 12. They charged $170 just to come to the house as a 'Service Fee' and additional $194 for a 'Diagnostic'. ...and the guy still didn't give us an answer as to what was wrong. He stated that we should have a salesmen come out to quote us on a price to replace it all, since it is 30 years old. Even though he wasn't sure, he said if we had to replace the Pressure Release Valve and the Expansion Tank, it would cost us $475 + $579 = $1054... ON TOP OF THE $364 they were already charging just to show up and do nothing. A total of $1418. He was also pushing a 'Club Plan' that was supposed to save us money. I added it up in my head and told him it would cost way more for the 'Club Plan'! One other thing he said, since she has 4 zones, he knows they charge an additional $1000 per zone. This pricing just seemed so outrageous to us, a good 3X what we expected or what we found in a Google search for the area. Almost forgot, they accepted the $50 coupon from the mailer. Later that afternoon, the Salesman showed up, Steven Zazzera. He arrived to my moms before I did, since I had a doctor appointment. He already made his assessment and had pricing ready. For a replacement oil system they wanted to charge us $15,845.For a replacement Propane system they wanted to charge us $18,480. But we could pay it over 120 months, what they call 'Ease Comfort' for $295 per month. That $35,400 over TEN YEARS! By the way, the 16 oz propane tank ran out on the heater before I got back to my mom's house. She's 80 and has some macular degeneration. She asked Steve is he could unscrew the tank and put the new one in for her. No, he had no clue how to do it. He works for a Heating & Plumbing company! Just to do it as a nice gesture. Even before the price, that sealed the deal with them. It rotten to try to take advantage of an elderly woman on limited income in a desperate situation. She was in a panic over the price. Sick to her stomach. Needless to say, they were not called back. I reached out on the Angi app and another person came out. Joe Hanley from AC Absorption. Really nice guy, but he didn't work on oil systems. He did say if he had to replace it with Propane, the additional for each zone would be $200, not like the $1000 per zone Spall was quoting - SPALL WAS FIVE TIMES THE PRICE! Joe gave us quotes for Propane and electric which were reasonable, but we really wanted to see if it could be repaired. A friend of mine, Steff, asked her friend Mike to come out to give a quote, but he couldn't show up til Friday evening. Meanwhile, I'm running three propane heaters throughout my mom's basement and house so her pipes don't freeze. It dropped down in the teens that week, after a week on the 40s and 50s. I know Mike was very honest and would have done the job properly and for a great price. I was trying to remember the name of the company I used for my hot water tank at least ten years earlier. I was searching and searching and finally found it was Don Hiller! I remembered they were reasonably priced and really pleasant to deal with. I called Don, he got back to me at the end of the day. You just feel comfortable talking with him, like a guy you've known for years. His son came out the morning of the 15th, due to the snow storm on the 14th. Super nice guy. He was in the basement for maybe 30-45 minutes. No fee to come to the house and no fee for a 'Diagnostic'. He immediately knew it was the Pressure Release Valve and the Expansion Tank. He had both items already in his truck and replaced them in this time. A true professional. Now for the bill. $95 for labor and $100.71 for parts. Add in tax and the entire bill was $201.75! Spall wanted us to pay 1.5X that price per month for ten years! Spall charged us $314.00 and did NOTHING! If Spall was to change those two parts, they were 7X the price of Don Hiller. Spall is such a scam! BETTER NOT CALL SPALL! CALL DON HILLER! 570-253-2485 - HIGHLY RECOMMENDED! read more

Do not, under any circumstances, do business with this company. Their deceptive tactics are beyond appalling. I was lured in by false information (new customer price) only to find myself trapped in a web of hidden fees, bait-and-switch pricing. Avoid this company at all costs - they are the epitome of unethical business practices." Very sad to go from a cost of $170 to get in your door to $400 later. Taking advantage of the elderly. read more

Just had basic maintenance performed by Ed on our Heat Pump system. Very qualified and informative technician. Appreciated his knowledge, curtesy, and input. read more

Asked mr. spall & son to give me an estimate for a leaky outside water spigot. I then went through a lengthy questioning process, like I was testifying before a Federal Grand Jury, after which I was notified that his retainer or in other words (come to your house fee was $85.00) on top of any repairs. My antenna was up concerning this fee, but just wanted somebody to come by with a reasonable estimate so that I could fix the problem. We established a time and date which was very flexible and because of my anxiousness to get it fixed, I made the appointment. The truck and plumber/driver arrived at the appropriate time and I let him in the door, thus began my terror of calling an unknown bill boarded contractor. When I showed him the problem, that was approximately 2/3 ft. of copper pipe and a shut off valve and spigot, he whipped out his computer pad and started to tally the results of the repair. I stood by as he did this and held by breath... when he stated the words, when you spend over $700.00 you get.... I actually felt like I was going to vomit and faint! I politely, after gasping for air, ushered him up the stairs and put him out of the house within 20 minutes of his arrival. He continued to taut his companies OVERHEAD cost and the $300.00 plus cost of the ball joint. His estimate was over $1000.00, yes that's correct 1 thousand dollars. Please don't call this bill board guy and fund this family unless you want to spent $$$$. I then got the job done within an hour - no fees upfront - at $200.00. No stars, 0 stars, for the bill board guy SPALL. In small letters for everything but my experience for home owners NOT to GIVE HIM OR HIS SON'S YOUR BUSINESS. read more

I wish I could give them zero stars my heat was working but I pay to have my systems checked seasonally I have a heat pump with propane furnace back up they installed the furnace two years ago because of my two systems I pay double for my checkup and all was good a few days later my heat stopped working it took days for them to come and they told me my heat pump needed service and to use one or two lbs of Freon r22 would be 1,000 dollars so I should replace the unit for 12,000 dollars my backup furnace heats the house fine so I decided to wait on my heat pump the next day I had no heat again this is six weeks ago they have been out a number of times charge me to fix it one time charged 500 dollars and stopped working the next day and now I'm waiting a week with no heat for a part and I can't get an update their contract says if they don't fix it it's free but they refuse to come out if I don't agree to pay again I don't know what to do I'm 75 and helpless and taken advantage of still no heat I pay to check my unit so this wouldn't happen Every thing they say on their recording is a lie and I heard it way too many times on long hold and the promised call backs don't happen read more

We had a furnace installed about a year ago. It was installed incorrectly. Joe came out to the house and got it working again and a couple of days later Dylan came to give us an estimate to install it correctly. He set up a payment plan for us and explained everything that needs to be done to make it right. Thanks. read more

We had a bathtub faucet leak. We couldn't figure out what caused the drip so we called this company to have someone come out to hopefully fix the problem. I knew it would be expensive but if it fixed the problem I'd be willing to pay what I had to. The guy came out and replaced something on the cold water side that and two shut offs cost about $1300... a little steep but again if it fixed the problem OK. Well the tub started dripping worse about ten days later and one of the shut offs he installed started to leak. Then the cold water wouldn't work at all. I called them back and they said someone could come out in about 5 days??? Needless to say I called another plumbing service, who came out that day, and fixed both problems caused by the original plumber, who by the way felt the need to mention about a dozen times he had over 20 years experience. Hopefully his experience was in anything except plumbing because based on my experience my plumbing skills are superior to his. Anyway, the second coke I called fixed the problem and I have had an issue since then, oh and they only charged me $380 and yes they replaced the two parts the original company used. Bottom line if you need any plumbing service at all please make sure this isn't one of your options unless you want to severely over pay for service which won't fix your problem and may actually make your problem worse!! read more

I needed emergency service because my furnace stopped working during the winter so it's cold. They gave me a service date three weeks out. Really? What happened to emergency services? read more

Dylan, service man showed up second time, on time, polite, knowledge, likes to ans questions seemed to fix my furnace up!

Here was what I communicated to TE Spall........Your plumbing services were recommended to us by Paupack Fuel Oil. I feel COMPLETELY RIPPED OFF by your process. The service fee was high enough at $85, but your plumber also charged me $160 for a diagnostic, without telling me in advance what was happening. He ended up telling me nothing more than I had already told him at the outset, and he would not fix my problem of a burst pipe, claiming I had to do a whole house test, costing thousands of dollars before any work would be done. You should be ashamed of yourselves !! No service, just a SCAM! Bruce read more

We purchased our home in October 2015 and had no experience with hot water heating systems. By March of 2016 we noticed the boiler leaking from two areas and had no idea what to do. We turned the system off and contacted TE Spall & Son for service. Within an hour or so of the start of business, we received a phone call and were kindly offered priority service that same morning. The technician, Aaron, arrived not long after, fixed the problems we had, answered tons of questions I had, and performed routine maintenance that was badly needed. We were very satisfied with the professional and timely service, so we signed up for a service plan. Overall, it was a great experience. HIGHLY recommended! read more

Reliable and efficient. They came on time and their work was done in a much shorter time than anticipated.

We recently had an issue with our heating and Wayne the service manager was right on the spot, issue resolved in the same day with assurances that they were always ready to help read more

Highly recommend this company. Have used them the last couple of years. Daniel made sure everything was in good working order. Always professional and friendly. read more

I highly recommend T.E. Spall & Son, 100% satisfied! My furnace stopped working early Sunday morning. I called for emergency service and within 3 hours my furnace was repaired with a replacement for a faulty sensor. The technician, Dan, was very prompt, professional, knowledgable and explained the problem very clearly. I also appreciated that he explained the cost up front, which I found very reasonable. Very happy and toasty warm!! read more

T E Spall fixed the furnace in my new house and now everything works fine; the crew was friendly and cooperative and explained everything they needed to repair. read more

T E Spall came out and fixed our new fuel oil boiler when the company that installed it would not answer our calls. Thank you T E Spall for a quick and professional experience. read more

Dan was dispatched to my house when the heat failed for the third time in as many weeks. Although the previous techs certainly did their due diligence, there was a failure with the furnace that was exceedingly difficult to pinpoint. Dan spent hours on the phone with tech support from the manufacturer, checking the system point by point. He spent 5 hours the first day and more than 12 the second day working on the unit until he resolved the problem, which baffled even the manufacturer's tech support. He also spent a lot of time calling around to find the best prices on the parts we needed. Through all of this, he was professional, friendly and pleasant. Top notch service and a really nice guy. read more

Another year and another very satisfied customer. Getting reminder about the service, make scheduling and the service was excellent Josh is a very good mechanic who knows his trade. He gave us confidence to be worry free for winter month. Fallow up from the office about the work was also very nice. I would recommend the TE Spall & Son to everybody who is looking for the good, experience company for their HVAC needs. Thank you, John read more

Dan did a great job of diagnosing the problem with our air conditioner. It was on a Sunday, and the house was hot. He arrived on time and did some great troubleshooting to find out what the problem was and what was needed to correct it. He had the parts that were necessary, and in a relatively short amount of time, we were cooling off. Thanks, Dan and TE Spall! read more

I had been a customer of this company for over a year . Upon the first encounter I was urged to sign an " Optional" Service contract which was over $100 for a year . I told the contractor this was not a smart decision for me because I'm in the medical field & I am not available during the hours of the scheduled maintenance visits . I reluctantly signed . As expected I could not arrange a service appointment during their operating hours & my work hours . I used this company 3 times during the contract & paid the going rate for their service . I called this afternoon on my way home from work because my furnace was not warming correctly when I left at 530 am for work . The woman on the phone told me I was out of " contract " . I explained that it was not in my best interest to have a Service contract because of my inability to schedule routine maintenance visits . I was put on hold for 8 minutes when she returned & told me she was not able to get someone there today . I told her I was willing to pay whatever the rate was for the visit , it is 8 degrees today . She said it was not going to be feasible to get someone there "after hours ", it was 2 pm , I expected to be home from Work by 2:45pm . I was not " their customer because I let my Service contract expire ". Be wary .... this is not a reliable service contractor unless you have their " service contract ". read more

Josh was extremely polite, helpful, and informative! I was very happy with the service and information I received when he did the routine maintenance on our AC/heating unit. read more

We have used this company for our business when we decided to upgrade our system to a heat pump from an old oil furnace. The initial install went well, however since then their service has been less than satisfactory. It seems as thought their technicians are all over the place in terms of competence with the unit, and they never get it fully fixed. We have been in a 6 month cycle of parts breaking, and while the unit is under warranty, the labor has not been. Payment after payment we make to them to fix the problem and it continues to this day. They have ordered wrong parts on 2 separate occasions, resulting in longer delays to fix problems. Most disturbing is their staff in the office who have an extremely unfriendly demeanor when we call to schedule an appointment, they seem to be more worried about selling us additional service then helping us resolve a heating issue on a 5 degree day and our office us 33 degrees inside. I made phone calls to the owner of the company, Tom Spall, I believe, and asked him to call me so that i can explain the problems we have been having. I am yet to receive any contact from him. Poor company, poor service. Hey maybe this review will get his attention to call me, but i won't hold my breath. read more